Hi, Our company is going to be ISO certified(9001:2008). So kindly help me to get documentation or process list for the same related to HR domain. Thanks,
From India, Bangalore
From India, Bangalore
Our company is into Financial KPO, we are at Bangalore based. What are the implementation steps we need to take?
From India, Bangalore
From India, Bangalore
Hi,
During an External Audit , auditors will ask you to produce following documents
Clause 4 : 4.2.1 Records determined by the organization which are necessary to ensure effective planning, operation & control of processes
Clause 5 5.6.1 Records of Management review
Clause 6 : 6.2.2 Records of education, training, skills, and experience of your persons who are responsible for Quality.
Clause 7
7.1 Records of evidence that realization processes and product meet requirements
7.2.2 Records of review of customer requirements and follow-up actions
7.3.2 Records of design and development input
7.3.4 Records of design and development review
7.3.5 Records of design verification actions
7.3.6 Records of design validation actions
7.3.7 Records of design changes and results
7.4.1 Records of the evaluation of suppliers
7.5.2 Records of special process validations
7.5.3 Records of the unique identification of product (traceability)
7.5.4 Records of lost, damaged or unsuitable customer property
7.6 Records of the basis of calibration used when no traceable standards exist
7.6 Records of the results of calibration
7.6 Records of assessment of product when calibration is out of tolerance
Clause 8
8.2.2 Records of internal audits
8.2.4 Records of person(s) authorizing release of product to the customer
8.3 Records of the nature of nonconformities and subsequent actions
8.5.2 Records of the results of corrective action taken
8.5.3 Records of the results of preventive action taken
Clause applicable to HR domain is Clause 6 " Resource Management "
Hope you will take help of some external agency who can guide you through for the entire process of ISO 9001 2008 certification.
Thanks and regards
Aniruddha
From India, Pune
During an External Audit , auditors will ask you to produce following documents
Clause 4 : 4.2.1 Records determined by the organization which are necessary to ensure effective planning, operation & control of processes
Clause 5 5.6.1 Records of Management review
Clause 6 : 6.2.2 Records of education, training, skills, and experience of your persons who are responsible for Quality.
Clause 7
7.1 Records of evidence that realization processes and product meet requirements
7.2.2 Records of review of customer requirements and follow-up actions
7.3.2 Records of design and development input
7.3.4 Records of design and development review
7.3.5 Records of design verification actions
7.3.6 Records of design validation actions
7.3.7 Records of design changes and results
7.4.1 Records of the evaluation of suppliers
7.5.2 Records of special process validations
7.5.3 Records of the unique identification of product (traceability)
7.5.4 Records of lost, damaged or unsuitable customer property
7.6 Records of the basis of calibration used when no traceable standards exist
7.6 Records of the results of calibration
7.6 Records of assessment of product when calibration is out of tolerance
Clause 8
8.2.2 Records of internal audits
8.2.4 Records of person(s) authorizing release of product to the customer
8.3 Records of the nature of nonconformities and subsequent actions
8.5.2 Records of the results of corrective action taken
8.5.3 Records of the results of preventive action taken
Clause applicable to HR domain is Clause 6 " Resource Management "
Hope you will take help of some external agency who can guide you through for the entire process of ISO 9001 2008 certification.
Thanks and regards
Aniruddha
From India, Pune
Hello, In breif it consist of four, details as follows: 1.Procedure Manuel 2.Quality Manuel 3.Work instruction 4.Forms Regards, ASK
From India, Madras
1From India, Madras
Hi,
ISO 9001:2008 or Quality Management System has system approach. You can not define the boundaries or separate out one function from the other. There are inter linkages, for example if a worker at shop floor is not aware about the quality policy of company, it will be the NC on Training and Development (Employee Awareness, similarly if competencies are not identified for a worker whose work can effect quality, it will again a NC in HR domain.
So in general clause 6. (Resource Management) is applicable for HR.
In specific, HR department has to maintain following documents:
1. Training and Development Process/Procedure
2. There shall be some method of identifying training needs of all concerned. (Training Need Analysis)
3. There shall be a training Calendar (training Plan )
4. Training Feedback shall be recorded.
5. Training Effectiveness shall be measured.
6. Skill matrix shall be prepared(Mentioning the competencies required for different positions)
7. Training Modules (Presentations or documented evidence )
other than this, the work related to HR department is creating the awareness on quality policy by displaying it at prominent places, displays at shop floor like layout, safety slogans, exits, other information etc.
8. All legal and statutory requirements applicable to your industry.
These are few important things you need to done.
Regards,
Rooprajinder Singh
From India, Delhi
ISO 9001:2008 or Quality Management System has system approach. You can not define the boundaries or separate out one function from the other. There are inter linkages, for example if a worker at shop floor is not aware about the quality policy of company, it will be the NC on Training and Development (Employee Awareness, similarly if competencies are not identified for a worker whose work can effect quality, it will again a NC in HR domain.
So in general clause 6. (Resource Management) is applicable for HR.
In specific, HR department has to maintain following documents:
1. Training and Development Process/Procedure
2. There shall be some method of identifying training needs of all concerned. (Training Need Analysis)
3. There shall be a training Calendar (training Plan )
4. Training Feedback shall be recorded.
5. Training Effectiveness shall be measured.
6. Skill matrix shall be prepared(Mentioning the competencies required for different positions)
7. Training Modules (Presentations or documented evidence )
other than this, the work related to HR department is creating the awareness on quality policy by displaying it at prominent places, displays at shop floor like layout, safety slogans, exits, other information etc.
8. All legal and statutory requirements applicable to your industry.
These are few important things you need to done.
Regards,
Rooprajinder Singh
From India, Delhi
Dear seniors,
I have doubt regarding incorporation . some xyz company incorporated in --- year,it means what. im not clear about incorporation. can you provide information regarding this
Thanks & Regards
psn murthy
From India, Kakinada
I have doubt regarding incorporation . some xyz company incorporated in --- year,it means what. im not clear about incorporation. can you provide information regarding this
Thanks & Regards
psn murthy
From India, Kakinada
The training will allow participants to understand how the ISO 9001 quality standard can improve your current quality management systems (QMS). It has been designed to help demonstrate commitment to quality and customer satisfaction, as well as continuously improving your internal QMS system. The objective of the training is to provide participants with an overview of the purpose and requirements of ISO 9001:2008 as a tool for business improvement.
From India, Mumbai
From India, Mumbai
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