Hi All
these day on a continuous bases we are receiving complains from shop floor of mis behavior , sometimes from seniors and sometimes from juniors.
Before designing any training programe and believing someone's story to the full, I want to conduct a survey . I think that will give a better picture about the situation.
I would really wish you to give valuable comments on this thought and suggestions for the content of the questionnaire ?
From India, New Delhi
these day on a continuous bases we are receiving complains from shop floor of mis behavior , sometimes from seniors and sometimes from juniors.
Before designing any training programe and believing someone's story to the full, I want to conduct a survey . I think that will give a better picture about the situation.
I would really wish you to give valuable comments on this thought and suggestions for the content of the questionnaire ?
From India, New Delhi
You may like to use the professional services from oscar Murphy International and they specialize in such surveys. You can reach them at 91 80 41161534 / 35 or email them at 
suggest you talk to their psychometric analysts or to the sales.
From India, Bangalore
3suggest you talk to their psychometric analysts or to the sales.
From India, Bangalore
Amena
You need to answer the following questions
1) Are the shop floor employees comfortable in filling a questionnaire?
2) Will they be able to understand the questionnaire?
I feel a better method would be thru observation. This can be done by
1) Shop floor walk.... everday for a week
2) thru the CCTV ( if available in your plant).
Thanks
Regards
Avinash Bhambra
From United States, Orland Park
You need to answer the following questions
1) Are the shop floor employees comfortable in filling a questionnaire?
2) Will they be able to understand the questionnaire?
I feel a better method would be thru observation. This can be done by
1) Shop floor walk.... everday for a week
2) thru the CCTV ( if available in your plant).
Thanks
Regards
Avinash Bhambra
From United States, Orland Park
Dear Ameena,
Customer Service is a matter of attitude. You need to check the attitude of the staff towards their organisation.
Secondly, you need to check your recruitment too. Was your recruitment competency-based? If it is not then training is not a solution.
Your company needs to have a Customer-centric culture. Rather than having survey of the shop floor, have a survey of the organisation culture. You will get the startling results.
Lastly, if you want to train, then start with Managers first. If you train the manager, the whole department gets trained. Their customer-centric attitude is quite important.
Regards,
Dinesh V Divekar
From India, Bangalore
Customer Service is a matter of attitude. You need to check the attitude of the staff towards their organisation.
Secondly, you need to check your recruitment too. Was your recruitment competency-based? If it is not then training is not a solution.
Your company needs to have a Customer-centric culture. Rather than having survey of the shop floor, have a survey of the organisation culture. You will get the startling results.
Lastly, if you want to train, then start with Managers first. If you train the manager, the whole department gets trained. Their customer-centric attitude is quite important.
Regards,
Dinesh V Divekar
From India, Bangalore
Re: Nehru palace [delhi ]
Hi All,
our company providing sales and services (complete hardware solution ) support to the various office automation products like
· CCTV (security camera) ,
· lan based networking ,
· computer hardware services , troubleshooting ,
· Securing the Desktops, Laptops, Servers ,
· provide Hardware and software solutions for Dell, IBM, WIPRO, HP desktops, laptops and networking components ,
· Install & maintain Printers, Scanners, Network printer, Modem , Network Planning / Cabling /Crimping etc ….
Please feel free to contact us should the need arise. For any query or clarification do revert back to us at
or you can leave the message or mail to take interest our service ..
Will provide 12*7 days facility at your door,
Thank you
computer & services
Nehru palace
From India, Delhi
Hi All,
our company providing sales and services (complete hardware solution ) support to the various office automation products like
· CCTV (security camera) ,
· lan based networking ,
· computer hardware services , troubleshooting ,
· Securing the Desktops, Laptops, Servers ,
· provide Hardware and software solutions for Dell, IBM, WIPRO, HP desktops, laptops and networking components ,
· Install & maintain Printers, Scanners, Network printer, Modem , Network Planning / Cabling /Crimping etc ….
Please feel free to contact us should the need arise. For any query or clarification do revert back to us at
Will provide 12*7 days facility at your door,
Thank you
computer & services
Nehru palace
From India, Delhi
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Shop Floor - Personal Data1.xls
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