hi, can anyone guid me on setting the KPIs & KRAs for Quality Auditors, Quality Team Leader and Manager for call Centre Industry. Regards Danny
From India, Delhi
2From India, Delhi
HI , Can anyone help me preparing KRAs of Quality Analyst in bpo . I require in it on immediate basis. Shirin
From India, Mumbai
From India, Mumbai
PRODUCTIVITY-
Evaluations
Feedback sessions
QUALITY-
Quality of Feedback
Quality Of Evaluations
Effectiveness
JOB KNOWLEDGE-
Analytical ability-Effectiveness in analyzing parameter-wise scores and feedback
Process Improvements / Projects assigned
Tools Knowledge
BEHAVIOR-
Attendance
Punctuality
Floor Etiquette
Team Work
Some paramaters that can be set as KRA
From India, Hyderabad
Evaluations
Feedback sessions
QUALITY-
Quality of Feedback
Quality Of Evaluations
Effectiveness
JOB KNOWLEDGE-
Analytical ability-Effectiveness in analyzing parameter-wise scores and feedback
Process Improvements / Projects assigned
Tools Knowledge
BEHAVIOR-
Attendance
Punctuality
Floor Etiquette
Team Work
Some paramaters that can be set as KRA
From India, Hyderabad
Hi
I am given to handle a quality team for a data processing back office Utility industry. I am looking for setting the KPI for the quality team members. I have been associated with Operations and this is my first venture. Can some good soul let me know the KRA/KPI's for dataprocessing quality team at the earliest possible?
Regards
Lakshminarasimhan
I am given to handle a quality team for a data processing back office Utility industry. I am looking for setting the KPI for the quality team members. I have been associated with Operations and this is my first venture. Can some good soul let me know the KRA/KPI's for dataprocessing quality team at the earliest possible?
Regards
Lakshminarasimhan
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KRA KPI-.xls
KRA & KPI.doc
KRA & KPI.pdf