Hi I need to know what the difference between these are - Key Performance Area / Key Performance Indicator / Key Result area
From Namibia, Windhoek
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6From Namibia, Windhoek
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Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.
Value of KRAs.
Identifying KRAs helps individuals: · Clarify their roles · Align their roles to the organisation’s business or strategic plan · Focus on results rather than activities · Communicate their role’s purposes to others · Set goals and objectives · Prioritize their activities, and therefore improve their time/work management · Make value-added decisions
Description of KRAs
Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation).
================================================== ================
CORE KRAs of HR DEPARTMENT
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/
-DIVERSITY MANAGEMENT
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT
-INDUSTRIAL RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
============================================-=======
KRAs [ KEY RESULT AREAS are managed by
-KPAs [ KEY PERFORMANCE AREAS]
-KPIs [KEY PERFORMANCE INDICATORS]
===================================
KEY PERFORMANCE AREAS
These are the areas within the HR DEPARTMENT, where an
individual or group, is logically responsible / accountable
for the results.
To manage each KRA/ KPAs, a set of KPI are set .
KRA and hence KPI is attributed to the department which
can have effect on the business results and is
self measured where applicable.
THE IMPORTANCE AND WEIGHTAGE OF THESE ELEMENTS
KRAs/KPAs/ KPIs ARE GUIDED BY THE
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.
FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS.
================================================== ======
HERE IS AN EXAMPLE, WHICH YOU CAN USE TO DEVELOP
OTHERS FOR YOUR ORGANIZATION.
CORPORATE OBJECTIVE / STRATEGY
-improve the company competitive positioning and productivity
by 10%.
HR DEPARTMENT'S OBJECTIVE
-Achieve high productivity level in all activities [ say by 10%]
-------------------------------------------------------
KRA 1
-RECRUITMENT/ SELECTION
KPA --RECRUITMENT
KPI ----reduce average time taken to fill vacancies by 15%
KPI ----reduce average cost per recruit by 10%
-------------------------------------------
KRA 2
-WORKPLACE MANAGEMENT
KPA -labour turnover
KPI ---reduce the labor turnover by 20%
KPI ----benchmark total HR COSTS externally.
------------------------------------------------
KRA 3
-SAFETY AND HEALTH WORKPLACE
KPA ---workplace accidents
KPI ----reduce workplace accidents by 10%
---------------------------------------------
KRA 4
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
KPA ----TRAINING
KPI --- ALL WORKFORCE below middle management should
receive a minimum of 4 days of training.
=========================================
THIS IS , ROUGHLY, HOW HR DEPARTMENTS
KRAs / KPAs / KPIs ARE SET , MONITORED AND
EVALUATED.
THIS CAN BE APPLIED TO ALL OTHER FUNCTIONAL
DEPARTMENTS LIKE MARKETING / SALES / PRODUCTION ETC.
regards
LEO LINGHAM
From India, Mumbai
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“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.
Value of KRAs.
Identifying KRAs helps individuals: · Clarify their roles · Align their roles to the organisation’s business or strategic plan · Focus on results rather than activities · Communicate their role’s purposes to others · Set goals and objectives · Prioritize their activities, and therefore improve their time/work management · Make value-added decisions
Description of KRAs
Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation).
================================================== ================
CORE KRAs of HR DEPARTMENT
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/
-DIVERSITY MANAGEMENT
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT
-INDUSTRIAL RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
============================================-=======
KRAs [ KEY RESULT AREAS are managed by
-KPAs [ KEY PERFORMANCE AREAS]
-KPIs [KEY PERFORMANCE INDICATORS]
===================================
KEY PERFORMANCE AREAS
These are the areas within the HR DEPARTMENT, where an
individual or group, is logically responsible / accountable
for the results.
To manage each KRA/ KPAs, a set of KPI are set .
KRA and hence KPI is attributed to the department which
can have effect on the business results and is
self measured where applicable.
THE IMPORTANCE AND WEIGHTAGE OF THESE ELEMENTS
KRAs/KPAs/ KPIs ARE GUIDED BY THE
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.
FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS.
================================================== ======
HERE IS AN EXAMPLE, WHICH YOU CAN USE TO DEVELOP
OTHERS FOR YOUR ORGANIZATION.
CORPORATE OBJECTIVE / STRATEGY
-improve the company competitive positioning and productivity
by 10%.
HR DEPARTMENT'S OBJECTIVE
-Achieve high productivity level in all activities [ say by 10%]
-------------------------------------------------------
KRA 1
-RECRUITMENT/ SELECTION
KPA --RECRUITMENT
KPI ----reduce average time taken to fill vacancies by 15%
KPI ----reduce average cost per recruit by 10%
-------------------------------------------
KRA 2
-WORKPLACE MANAGEMENT
KPA -labour turnover
KPI ---reduce the labor turnover by 20%
KPI ----benchmark total HR COSTS externally.
------------------------------------------------
KRA 3
-SAFETY AND HEALTH WORKPLACE
KPA ---workplace accidents
KPI ----reduce workplace accidents by 10%
---------------------------------------------
KRA 4
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
KPA ----TRAINING
KPI --- ALL WORKFORCE below middle management should
receive a minimum of 4 days of training.
=========================================
THIS IS , ROUGHLY, HOW HR DEPARTMENTS
KRAs / KPAs / KPIs ARE SET , MONITORED AND
EVALUATED.
THIS CAN BE APPLIED TO ALL OTHER FUNCTIONAL
DEPARTMENTS LIKE MARKETING / SALES / PRODUCTION ETC.
regards
LEO LINGHAM
From India, Mumbai
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Hi Very gud detailed information provided. Very well explained. I’m sure lot many HR professionals will gain from it. Rgds
From India, Gurgaon
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From India, Gurgaon
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Hey, Mr. Leo,
I wanted to provide you with a detailed explanation that I believe answers your question. I am currently in the process of designing job descriptions, which include Key Result Areas (KRAs), Key Performance Areas (KPAs), and Key Performance Indicators (KPIs) for doctors and faculty members as I work in a teaching hospital. Your input has been of great help to me. Thank you.
From India, Guwahati
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I wanted to provide you with a detailed explanation that I believe answers your question. I am currently in the process of designing job descriptions, which include Key Result Areas (KRAs), Key Performance Areas (KPAs), and Key Performance Indicators (KPIs) for doctors and faculty members as I work in a teaching hospital. Your input has been of great help to me. Thank you.
From India, Guwahati
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These are two different terminologies used to call out the macro level outcomes of jobs. They are used based on individuals' experience and preference of words.
KPI stands for Key Performance Indicators, while KRA stands for Key Result Area. Both serve the same purpose, comprising the following:
- Major outcomes of a job handled by an individual
- Measurement Unit and Criteria
- Time Line
- Linkages to other departments
Hope this clarifies your query.
Regards,
K Narayan
From India, Pune
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KPI stands for Key Performance Indicators, while KRA stands for Key Result Area. Both serve the same purpose, comprising the following:
- Major outcomes of a job handled by an individual
- Measurement Unit and Criteria
- Time Line
- Linkages to other departments
Hope this clarifies your query.
Regards,
K Narayan
From India, Pune
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This in an Information shared by a Member of CHR before.. which help you understand KPIs and KRAs....
His name is Mr. Leo....
You can thank him for the information....
Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.
Value of KRAs.
Identifying KRAs helps individuals: • Clarify their roles • Align their roles to the organisation’s business or strategic plan • Focus on results rather than activities • Communicate their role’s purposes to others • Set goals and objectives • Prioritize their activities, and therefore improve their time/work management • Make value-added decisions
Description of KRAs
Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation).
================================================== =============== =
CORE KRAs of HR DEPARTMENT
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/
-DIVERSITY MANAGEMENT
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT
-INDUSTRIAL RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
============================================-=======
KRAs [ KEY RESULT AREAS are managed by
-KPAs [ KEY PERFORMANCE AREAS]
-KPIs [KEY PERFORMANCE INDICATORS]
===================================
KEY PERFORMANCE AREAS
These are the areas within the HR DEPARTMENT, where an
individual or group, is logically responsible / accountable
for the results.
To manage each KRA/ KPAs, a set of KPI are set .
KRA and hence KPI is attributed to the department which
can have effect on the business results and is
self measured where applicable.
THE IMPORTANCE AND WEIGHTAGE OF THESE ELEMENTS
KRAs/KPAs/ KPIs ARE GUIDED BY THE
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.
FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS.
================================================== ======
HERE IS AN EXAMPLE, WHICH YOU CAN USE TO DEVELOP
OTHERS FOR YOUR ORGANIZATION.
CORPORATE OBJECTIVE / STRATEGY
-improve the company competitive positioning and productivity
by 10%.
HR DEPARTMENT'S OBJECTIVE
-Achieve high productivity level in all activities [ say by 10%]
-------------------------------------------------------
KRA 1
-RECRUITMENT/ SELECTION
KPA --RECRUITMENT
KPI ----reduce average time taken to fill vacancies by 15%
KPI ----reduce average cost per recruit by 10%
-------------------------------------------
KRA 2
-WORKPLACE MANAGEMENT
KPA -labour turnover
KPI ---reduce the labor turnover by 20%
KPI ----benchmark total HR COSTS externally.
------------------------------------------------
KRA 3
-SAFETY AND HEALTH WORKPLACE
KPA ---workplace accidents
KPI ----reduce workplace accidents by 10%
---------------------------------------------
KRA 4
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
KPA ----TRAINING
KPI --- ALL WORKFORCE below middle management should
receive a minimum of 4 days of training.
=========================================
THIS IS , ROUGHLY, HOW HR DEPARTMENTS
KRAs / KPAs / KPIs ARE SET , MONITORED AND
EVALUATED.
THIS CAN BE APPLIED TO ALL OTHER FUNCTIONAL
DEPARTMENTS LIKE MARKETING / SALES / PRODUCTION ETC.
THIS IS A BROAD GENERAL MIX, NOT TUNED TOWARDS
ANY PARTICULAR INDUSTRY OR ORGANIZATION.
MANAGER
LEARNING AND DEVELOPMENT
KRAs and KPIs.
KRA 1-deliver relevant and targeted programs to the
organization employees.
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--% INCREASE INCREASE IN TRAINING PROGRAMS
KPI 3--% INCREASE IN EMPLOYEE PARTICIPATION.
===============================================
KRA 2-promote the programs/learning culture
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--NUMBER OF DEPARTMENTS SATISFACTION LEVEL.
KPI 3--% INCREASE IN TYPES OF ACTIVITIES
===============================================
KRA 3-provide lead in the provision of
organization learning and development service
KPI 1--NO. OF TRAINING DAYS % INCREASE
KPI 2--NO. OF EMPLOYEES PARTICIPATING % INCREASE
KPI 3--NO. OF INHOUSE PROGRAMS % INCREASE
KPI 4--NO. OF EXTERNAL PROGRAMS ATTENDED %INCREASE.
KPI 5--NO. OF EXTERNAL TRAINING PACKAGES BOUGHT %INCREASE.
KPI 6--% INCREASE IN COST.
KPI 7--% INCREASE IN RESOURCE REQUIREMENTS.
================================================
KRA 4-improvements in capabilities/capacities
to deliver L&D.
KPI 1--PROGRAMS IMPLEMENTED ON TIME [ % ]
KPI 2--PROGRAMS IMPLEMENTED WITHIN BUDGET [ %]
KPI 3--EFFECTIVE USE OF PERFORMANCE MANAGEMENT
SYSTEM FOR DEVELOPMENT [ % ]
===============================================
==================================================
HR MANAGER
KEY RESULT AREAS.
KRA 1 Recruitment / Selection
KRA 2 Workforce Planning and Diversity
KRA 3 Performance Management
KRA 4 Reward Management
KRA 5 Workplace Management and Relations
KRA 6 A Safe and Healthy Workplace
KRA 7 Building Capabilities and Organisational Learning
KRA 8 Effective HR Management Systems, Support and Monitoring
================================================== =============== ===
For the management trainer, key result areas could be:
Design of solutions
Delivery of solutions
Evaluation of solutions
Budgets
Client satisfaction
Innovation
========================================
General Management or Senior Executive
KRAs include
Internal operations
Market development
Profitability
Organisational structure
Organisational vision and mission
Asset and liability management
Board of directors relationship
Productivity
Financial strategy
Business development
Technology
Customer satisfaction
Community relations
Regulatory compliance
=================================
Finance and Accounting
KRAs include
Credit referencing
Management information
Capital expenditure
Security
Financial analysis
Cost control
Internal audit
Regulatory reporting
Credit control
Financial records
Payroll
Cashflow forecasting
Budgeting
Costing
===================================
Sales
KRAs include
New business acquisition
Territory management
Customer care
Lead generation
Lead follow up (internal and external)
Account management
Customer retention
Interpersonal skills
Negotiating skills
Product knowledge
Sales forecasting
=====================================
Manufacturing
KRAs include
Stock control
Maintenance
Labour relations
Waste
Reworks
Productivity
Health and Safety
Quality control
Record keeping
======================================
Marketing
KRAs include
Advertising
Promotional strategy
Pricing
Market research
Field support
Marketing materials
Media relations
Sales support
Agency relations
======================================
Secretarial, Clerical and Administrative
KRAs include
Correspondence
Filing
Records management
Administrative support
Internal customer relations
Equipment maintenance
Forms administration
Scheduling
Supply maintenance and purchasing
Telephone coverage
Project support
Finally, key result areas for everyone in an organisation are:
Personal development
Professional development
Internal and external customer satisfaction
Public relations
Communication - oral and written
Interdepartmental relations
Project management
====================================
KPI FOR THE VARIOUS KRAs should be
-quantity oriented
-quality oriented
-time oriented
-cost oriented
or a combination .
Quantity
Number of units produced/published/sent/received/processed/deadlines
Calls per hour/day/week
New products introduced
Grievances per 100 employees
Staff turnover
Customer complaints and compliments
Error rate or reworks
Returned goods
Sales increased
Profit increased
Increase in market share
Cost
Variance against budget
Ł’s spent
Profit
Waste
Overtime incurred
Speed
Time
Reduction in number of minutes/hours/days etc.
Deadlines and schedules met
Average call response time
Projects completed per week/month etc.
Number of minutes between customers
Qualitative
Accuracy
Customer satisfaction
Repeat business
Mistakes
Reworks/repairs
Therefore:example
Key Result Area = Sales
Objective = Sell x new product to customers
KPI = Number of units sold per new customer whilst maintaining
gross profit level of 25%
ANOTHER IMPORTANT ARE IN BUSINESS IS
SUPPLY CHAIN MANAGEMENT
DEMAND PLANNING
-demand planning for core products
-demand planning for parts/accessories
-demand planning for critical items
-developing product life cycle trends
-product life cycle forecast for new products
etc
KPI could be
-remove stock shortages[ by %]
-improve inventory levels.[ 98% max]
etc
==================================
PROCUREMANT
-quicker stock replenishment
-continual stock replenishment
-reduction in lead time
etc
KPI could be
-improving stock availability [100%]
-reducing cost [ 5%]
-reduction working capital [ 7%]
etc
=======================================
SUPPLY
-better supply coordination
-more effective communication with supplier
-faster / timely communication
etc
KPI could be
-developing supplier profile [ all accounts]
-developing suppliers networking [ all accounts]
etc
===================================
RAW--INVENTORY
-quicker replenishment
-customer focused inventory building
-logistical lead time reduction
-demand based inventory
etc
KPI could be
-better material availability[100%]
-good/ usable inventory levels [ 98% satisfaction]
etc
=======================================
MANUFACTURING
-elimination of wastages in production
-improving throughput effiiciency
-process efficiency
etc
KPI could be
-reducing back orders[ nil %]
-improving targeted delivery date [ 98%]
etc
=================================
FINISHED --INVENTORY
-reduction in logical leadtime
-full stock availability
etc
KPI could be
-full total inventory[ 100%]
-full stock / range availability [ full range]
etc
=================================
ORDER SERVICE
-short--response time to query
-shortening order cycle time
etc
KPI could be
-making targeted delivery date [ 100%]
-providing order status [ at all times]
etc
==================================
DISTRIBUTION
-order fill rate
-ontime delivery
-backorder by age
-service/ parts availability
-targeted delivery date
-order completeness
-delivery reliability
etc
KPI could be
-improve order fill rate [ 98%]
-improve on-time delivery [ 98%]
-reduce shipment delays[ 0%]
etc
=============================
CUSTOMER SERVICE
-order status
-delivery reliabilitty
-documentation integrity
etc
KPI could be
-timely order status [ 100%]
-timely delivery status.[ 100%]
etc
================================================== =====
THE SUPPLY CHAIN MANAGEMENT KPIs
could include
-IMPROVING MATERIAL FLOWS
-REDUCE RAW MATERIAL INVENTORY LEVELS
-REDUCING PURCHASING COST
-REDUCE FREIGHT COST
-REDUCE OBSOLETE STOCK LEVELS
-IMPROVING WAREHOUSING OPERATIONS EFFICIENCY
-OPTIMISE STOCK LEVELS
-REDUCE LEAD TIME
-REDUCE TOTAL INVENTORY LEVELS
-REDUCE FINISHED STOCKS
-IMPROVE DEMAND FORECASTING
-IMPROVE MATERIAL RESOURCE PLANNING
================================================== ===
===================================
OTHER KPIs could be as follows
2.MANUFACTURING
- Unit volume level
- unit cost target
-production efficiency improvement
-productivity improvement
-quality improvement index
-capacity utilization
etc etc
==================================== MARKETING
-market share %
-new product launches success
-profit contribution by productlines
etc etc
=====================================
SALES
-sales against last year
-sales against target
-sales coverage improvement
etc etc
======================================
DISTRIBUTION
-market coverage
-customer coverage
-channel coverage
=======================================
CUSTOMER SERVICE
-CUSTOMER SERVICE IMPROVEMENT
-CUSTOMER SATISFACTION ACHIEVEMENT
ETC ETC
======================================
WAREHOUSING / TRANSPORTATION
-%ACHIEVED AGAINST ORDERS
-PICKING / PACKING RATE
-FINISHED GOODS INVENTORY LEVEL
-STOCK TURNOVER
====================================
FINANCE
-Cost of Capital USED
- Receivables leveL / against sales
-Bad debt level
-Debt equity ratio
=====================================
PROCUREMENT / SUPPLY
-raw material inventory levels
-cost saving target
From India, Mumbai
Acknowledge(0)Amend(0)
His name is Mr. Leo....
You can thank him for the information....
Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.
Value of KRAs.
Identifying KRAs helps individuals: • Clarify their roles • Align their roles to the organisation’s business or strategic plan • Focus on results rather than activities • Communicate their role’s purposes to others • Set goals and objectives • Prioritize their activities, and therefore improve their time/work management • Make value-added decisions
Description of KRAs
Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation).
================================================== =============== =
CORE KRAs of HR DEPARTMENT
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/
-DIVERSITY MANAGEMENT
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT
-INDUSTRIAL RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
============================================-=======
KRAs [ KEY RESULT AREAS are managed by
-KPAs [ KEY PERFORMANCE AREAS]
-KPIs [KEY PERFORMANCE INDICATORS]
===================================
KEY PERFORMANCE AREAS
These are the areas within the HR DEPARTMENT, where an
individual or group, is logically responsible / accountable
for the results.
To manage each KRA/ KPAs, a set of KPI are set .
KRA and hence KPI is attributed to the department which
can have effect on the business results and is
self measured where applicable.
THE IMPORTANCE AND WEIGHTAGE OF THESE ELEMENTS
KRAs/KPAs/ KPIs ARE GUIDED BY THE
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.
FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS.
================================================== ======
HERE IS AN EXAMPLE, WHICH YOU CAN USE TO DEVELOP
OTHERS FOR YOUR ORGANIZATION.
CORPORATE OBJECTIVE / STRATEGY
-improve the company competitive positioning and productivity
by 10%.
HR DEPARTMENT'S OBJECTIVE
-Achieve high productivity level in all activities [ say by 10%]
-------------------------------------------------------
KRA 1
-RECRUITMENT/ SELECTION
KPA --RECRUITMENT
KPI ----reduce average time taken to fill vacancies by 15%
KPI ----reduce average cost per recruit by 10%
-------------------------------------------
KRA 2
-WORKPLACE MANAGEMENT
KPA -labour turnover
KPI ---reduce the labor turnover by 20%
KPI ----benchmark total HR COSTS externally.
------------------------------------------------
KRA 3
-SAFETY AND HEALTH WORKPLACE
KPA ---workplace accidents
KPI ----reduce workplace accidents by 10%
---------------------------------------------
KRA 4
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
KPA ----TRAINING
KPI --- ALL WORKFORCE below middle management should
receive a minimum of 4 days of training.
=========================================
THIS IS , ROUGHLY, HOW HR DEPARTMENTS
KRAs / KPAs / KPIs ARE SET , MONITORED AND
EVALUATED.
THIS CAN BE APPLIED TO ALL OTHER FUNCTIONAL
DEPARTMENTS LIKE MARKETING / SALES / PRODUCTION ETC.
THIS IS A BROAD GENERAL MIX, NOT TUNED TOWARDS
ANY PARTICULAR INDUSTRY OR ORGANIZATION.
MANAGER
LEARNING AND DEVELOPMENT
KRAs and KPIs.
KRA 1-deliver relevant and targeted programs to the
organization employees.
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--% INCREASE INCREASE IN TRAINING PROGRAMS
KPI 3--% INCREASE IN EMPLOYEE PARTICIPATION.
===============================================
KRA 2-promote the programs/learning culture
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--NUMBER OF DEPARTMENTS SATISFACTION LEVEL.
KPI 3--% INCREASE IN TYPES OF ACTIVITIES
===============================================
KRA 3-provide lead in the provision of
organization learning and development service
KPI 1--NO. OF TRAINING DAYS % INCREASE
KPI 2--NO. OF EMPLOYEES PARTICIPATING % INCREASE
KPI 3--NO. OF INHOUSE PROGRAMS % INCREASE
KPI 4--NO. OF EXTERNAL PROGRAMS ATTENDED %INCREASE.
KPI 5--NO. OF EXTERNAL TRAINING PACKAGES BOUGHT %INCREASE.
KPI 6--% INCREASE IN COST.
KPI 7--% INCREASE IN RESOURCE REQUIREMENTS.
================================================
KRA 4-improvements in capabilities/capacities
to deliver L&D.
KPI 1--PROGRAMS IMPLEMENTED ON TIME [ % ]
KPI 2--PROGRAMS IMPLEMENTED WITHIN BUDGET [ %]
KPI 3--EFFECTIVE USE OF PERFORMANCE MANAGEMENT
SYSTEM FOR DEVELOPMENT [ % ]
===============================================
==================================================
HR MANAGER
KEY RESULT AREAS.
KRA 1 Recruitment / Selection
KRA 2 Workforce Planning and Diversity
KRA 3 Performance Management
KRA 4 Reward Management
KRA 5 Workplace Management and Relations
KRA 6 A Safe and Healthy Workplace
KRA 7 Building Capabilities and Organisational Learning
KRA 8 Effective HR Management Systems, Support and Monitoring
================================================== =============== ===
For the management trainer, key result areas could be:
Design of solutions
Delivery of solutions
Evaluation of solutions
Budgets
Client satisfaction
Innovation
========================================
General Management or Senior Executive
KRAs include
Internal operations
Market development
Profitability
Organisational structure
Organisational vision and mission
Asset and liability management
Board of directors relationship
Productivity
Financial strategy
Business development
Technology
Customer satisfaction
Community relations
Regulatory compliance
=================================
Finance and Accounting
KRAs include
Credit referencing
Management information
Capital expenditure
Security
Financial analysis
Cost control
Internal audit
Regulatory reporting
Credit control
Financial records
Payroll
Cashflow forecasting
Budgeting
Costing
===================================
Sales
KRAs include
New business acquisition
Territory management
Customer care
Lead generation
Lead follow up (internal and external)
Account management
Customer retention
Interpersonal skills
Negotiating skills
Product knowledge
Sales forecasting
=====================================
Manufacturing
KRAs include
Stock control
Maintenance
Labour relations
Waste
Reworks
Productivity
Health and Safety
Quality control
Record keeping
======================================
Marketing
KRAs include
Advertising
Promotional strategy
Pricing
Market research
Field support
Marketing materials
Media relations
Sales support
Agency relations
======================================
Secretarial, Clerical and Administrative
KRAs include
Correspondence
Filing
Records management
Administrative support
Internal customer relations
Equipment maintenance
Forms administration
Scheduling
Supply maintenance and purchasing
Telephone coverage
Project support
Finally, key result areas for everyone in an organisation are:
Personal development
Professional development
Internal and external customer satisfaction
Public relations
Communication - oral and written
Interdepartmental relations
Project management
====================================
KPI FOR THE VARIOUS KRAs should be
-quantity oriented
-quality oriented
-time oriented
-cost oriented
or a combination .
Quantity
Number of units produced/published/sent/received/processed/deadlines
Calls per hour/day/week
New products introduced
Grievances per 100 employees
Staff turnover
Customer complaints and compliments
Error rate or reworks
Returned goods
Sales increased
Profit increased
Increase in market share
Cost
Variance against budget
Ł’s spent
Profit
Waste
Overtime incurred
Speed
Time
Reduction in number of minutes/hours/days etc.
Deadlines and schedules met
Average call response time
Projects completed per week/month etc.
Number of minutes between customers
Qualitative
Accuracy
Customer satisfaction
Repeat business
Mistakes
Reworks/repairs
Therefore:example
Key Result Area = Sales
Objective = Sell x new product to customers
KPI = Number of units sold per new customer whilst maintaining
gross profit level of 25%
ANOTHER IMPORTANT ARE IN BUSINESS IS
SUPPLY CHAIN MANAGEMENT
DEMAND PLANNING
-demand planning for core products
-demand planning for parts/accessories
-demand planning for critical items
-developing product life cycle trends
-product life cycle forecast for new products
etc
KPI could be
-remove stock shortages[ by %]
-improve inventory levels.[ 98% max]
etc
==================================
PROCUREMANT
-quicker stock replenishment
-continual stock replenishment
-reduction in lead time
etc
KPI could be
-improving stock availability [100%]
-reducing cost [ 5%]
-reduction working capital [ 7%]
etc
=======================================
SUPPLY
-better supply coordination
-more effective communication with supplier
-faster / timely communication
etc
KPI could be
-developing supplier profile [ all accounts]
-developing suppliers networking [ all accounts]
etc
===================================
RAW--INVENTORY
-quicker replenishment
-customer focused inventory building
-logistical lead time reduction
-demand based inventory
etc
KPI could be
-better material availability[100%]
-good/ usable inventory levels [ 98% satisfaction]
etc
=======================================
MANUFACTURING
-elimination of wastages in production
-improving throughput effiiciency
-process efficiency
etc
KPI could be
-reducing back orders[ nil %]
-improving targeted delivery date [ 98%]
etc
=================================
FINISHED --INVENTORY
-reduction in logical leadtime
-full stock availability
etc
KPI could be
-full total inventory[ 100%]
-full stock / range availability [ full range]
etc
=================================
ORDER SERVICE
-short--response time to query
-shortening order cycle time
etc
KPI could be
-making targeted delivery date [ 100%]
-providing order status [ at all times]
etc
==================================
DISTRIBUTION
-order fill rate
-ontime delivery
-backorder by age
-service/ parts availability
-targeted delivery date
-order completeness
-delivery reliability
etc
KPI could be
-improve order fill rate [ 98%]
-improve on-time delivery [ 98%]
-reduce shipment delays[ 0%]
etc
=============================
CUSTOMER SERVICE
-order status
-delivery reliabilitty
-documentation integrity
etc
KPI could be
-timely order status [ 100%]
-timely delivery status.[ 100%]
etc
================================================== =====
THE SUPPLY CHAIN MANAGEMENT KPIs
could include
-IMPROVING MATERIAL FLOWS
-REDUCE RAW MATERIAL INVENTORY LEVELS
-REDUCING PURCHASING COST
-REDUCE FREIGHT COST
-REDUCE OBSOLETE STOCK LEVELS
-IMPROVING WAREHOUSING OPERATIONS EFFICIENCY
-OPTIMISE STOCK LEVELS
-REDUCE LEAD TIME
-REDUCE TOTAL INVENTORY LEVELS
-REDUCE FINISHED STOCKS
-IMPROVE DEMAND FORECASTING
-IMPROVE MATERIAL RESOURCE PLANNING
================================================== ===
===================================
OTHER KPIs could be as follows
2.MANUFACTURING
- Unit volume level
- unit cost target
-production efficiency improvement
-productivity improvement
-quality improvement index
-capacity utilization
etc etc
==================================== MARKETING
-market share %
-new product launches success
-profit contribution by productlines
etc etc
=====================================
SALES
-sales against last year
-sales against target
-sales coverage improvement
etc etc
======================================
DISTRIBUTION
-market coverage
-customer coverage
-channel coverage
=======================================
CUSTOMER SERVICE
-CUSTOMER SERVICE IMPROVEMENT
-CUSTOMER SATISFACTION ACHIEVEMENT
ETC ETC
======================================
WAREHOUSING / TRANSPORTATION
-%ACHIEVED AGAINST ORDERS
-PICKING / PACKING RATE
-FINISHED GOODS INVENTORY LEVEL
-STOCK TURNOVER
====================================
FINANCE
-Cost of Capital USED
- Receivables leveL / against sales
-Bad debt level
-Debt equity ratio
=====================================
PROCUREMENT / SUPPLY
-raw material inventory levels
-cost saving target
From India, Mumbai
Acknowledge(0)Amend(0)
Hi Leo!
Nice detailed information! I wanted to add one thing.
KRAs and KPAs are the same thing; the only difference is like this: In some cases, even if the employee does his best to achieve his KRA successfully, he may fail because of certain unavoidable circumstances beyond his control. If we go by KRA, he will not achieve results. However, if we go by KPA, he has performed. He should not be made to lose because of certain problems beyond his control.
Take an example of a salesman in the seeds industry. If the region is flooded, he will not be able to reach targets of selling seeds. But, this does not mean that he will be considered a poor performer. Because of this, the inclination is shifting from KRAs to KPAs.
Regards, Ashwini Kumar
From India, Hyderabad
Acknowledge(0)Amend(0)
Nice detailed information! I wanted to add one thing.
KRAs and KPAs are the same thing; the only difference is like this: In some cases, even if the employee does his best to achieve his KRA successfully, he may fail because of certain unavoidable circumstances beyond his control. If we go by KRA, he will not achieve results. However, if we go by KPA, he has performed. He should not be made to lose because of certain problems beyond his control.
Take an example of a salesman in the seeds industry. If the region is flooded, he will not be able to reach targets of selling seeds. But, this does not mean that he will be considered a poor performer. Because of this, the inclination is shifting from KRAs to KPAs.
Regards, Ashwini Kumar
From India, Hyderabad
Acknowledge(0)Amend(0)
Sunitha
AS the first step to build KRAs for HR,
YOU must visit
YOUR COMPANY'S
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.
AND COULD CHANGE YEAR BY YEAR AS PER THE BOARD DIRECTIVES.
-------------------------------------------------------------------------------
Then review your own job description.
-------------------------------------------------------------------------------
UNDERSTAND THAT THE ,
KRA AND KPA
Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which a role is responsible. A typical role targets three to five KRA.
------------------------------------------
Value
Identifying KRAs helps individuals: · Clarify their roles · Align their roles to the organisation’s business or strategic plan · Focus on results rather than activities · Communicate their role’s purposes to others · Set goals and objectives · Prioritize their activities, and therefore improve their time/work management · Make value-added decisions
---------------------------------------------------
Description
Key result areas (KRAs) capture about 80% of a work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the griptionood of the organisation).
-----------------------------------------------------------
EXAMPLE
HR [ KRAs]
CORE KRAs
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/ DIVERSITY
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT AND RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
----------------------------------------------------------------
KEY PERFORMANCE AREAS [ KPA ]
These are the areas within the ORGANIZATION FUNCTIONS, where an
individual or group, is logically responsible / accountable
for the results.
To manage each KRA, a set of KPA / KPI are set .
KPA and hence KPI is attributed to the person who
can have effect on the business results and is
self measured where applicable
EXAMPLE OF HR
KRA = RECRUITMENT / SELECTION
KPA 1 = RECRUITMENT
KPA 2= SELECTION
KPi for KPA 1= reduce the recruitment cost per head by 10%.
KPi for KPA 2 = finalize selection in 5 weeks for each individual position.
--------------------------------------------------------------
.THE CHOICE OF HR KPI WILL VARY FROM YEAR TO YEAR,
SUBJECT TO COMPANY'S
-STRATEGIC PLANNING
-CORPORATE STRATEGIES
-CORPORATE OBJECTIVES
WHICH IN TURN AFFECTS THE HR'S
-HR STRATEGIC PLANNING
-HRM STRATEGIES
-HRM OBJECTIVES
-------------------------------------------------------
The HR Balanced Scorecard is the measurement tool. It provides the management with a tool and a process to measure the performance of people practices and the HR function from multiple perspectives:
1. Strategic Perspective — the results of strategic initiatives managed by the HR group. The strategic perspective focuses on the measurement of the effectiveness of major strategy-linked people goals. For instance, the business strategy called for major organizational change programs as the business faced major restructuring and multiple mergers and acquisitions. In this context, the organization’s change management capability will be a key factor in the success or failure of its execution. Therefore, measuring the ability of the business to manage change effectively is the core measure of the effectiveness of HR and will be a key strategic contribution to the future success of the business.
EXAMPLES
-change management capability of the organization
-organization compensation and benefit package with respect market rate.
-organization culture survey
-HR BUDGET / ACTUAL
-HR COSTS BENCHMARK EXTERNALLY
-HR annual resource plan.
-skills/ competency level
etc
2.Operational Perspective — the operational tasks at which HR must excel. This piece of the Balanced Scorecard provides answers to queries about the effectiveness and efficiency in running HR processes that are vital to the organization. Examples include measuring HR processes in terms of cost, quality and cycle time such as time to fill vacancies.
EXAMPLES
-time taken to fill vacancies
-cost per recruitment promotions
-absenteeism by job category
-accident costs
-accident safety ratings
-training cost per employee
-training hours per employee
-average employee tenure in the company
-lost time due to injuries
-no. of recruiting advertising programs
-no. of employees put through training.
-turnover rate
-attrition rate
etc
3.Financial Perspective — this perspective tries to answer questions relating to the financial measures that demonstrate how people and the HR function add value to the organization. This might include arriving at the value of the human assets and total people expenses for the company. HR
EXAMPLES
-compensation and benefits per employee
-sales per employee
-profit per employee
-cost of injuries
-HR expenses per employee
-turnove cost
-employee '' workers compensation costs''
etc
4.Customer Perspective — this focuses on the effectiveness of HR from the internal customer viewpoint. Are the customers of HR satisfied with their service; are service level agreements met; do the customers think they can get better service elsewhere? Conducting an HR customer survey might typically arrive at this.
EXAMPLES
-employee perception of the HRM
-employee perception of the company , as an employer
-customer/market perception of the company, as an employer.
etc
All four components of the scorecard are used to define and measure the effectiveness of people-management activities and how the HR function executes them. This provides a strategic measurement and management process to show the connection between a company’s business strategies and goals and its HR strategies, activities, and results. The Balanced Scorecard can provide an ideal approach to measure the contribution that human resource management makes to business success.
With the HR Balanced Scorecard in place, it can assist organizations to easily monitor the workforce indicators that are key to their business success. Such solutions enhance HR’s ability to provide counsel to line management and deliver results that make a difference to the achievement of their goals and strategy and thereby to shareholders.
The apparent and inherent values that the HR Balanced Scorecard brings include:
Measurement provides the data and facts to support business decisions, giving credibility to HR recommendations and initiatives;
Collecting and using data to make decisionsregarding retaining and motivating the
workforce, giving the organization a competitive advantage in the marketplace;
The right mix of lead and lag measures helps the business assess its strategic
alignment and progress towards its objectives;
HR will be proactive in identifying potential improvements and bringing suggestions
to the business that improve bottom-line results; and
A business and linked measurement framework focuses activity on those tasks
that contribute to organizational success. This process lifts the role of HR from being viewed purely as a cost centre to that as strategic business partner.
================================================== ===============
HR Key Performance Indicators
Frequently used HR Key Performance Indicators include:
[[ FTE = full time employees ]]
Revenue per Employee (FTE)
Assets per FTE
Training Hours per FTE
Training Costs per FTE
HR Department Cost per FTE
FTEs per HR Department FTE
Acceptance Rate
Average Cost per Hire
Absence Rate
Turnover Rate
Resignation Rate
Human Investment Ratio
Compensation & Benefits/Revenue
Average Remuneration
Time taken per recruitment
Cost per recruitment
============================================
EXAMPLES of KRAs / KPAs / KPIs
KRA 1 -RECRUITMENT/ SELECTION
KPA 1- RECRUITMENT [KPI= average time taken per employee 2 months]
KPA 2 -SELECTION [ KPI = average cost per new employee RS 10,000]
====================================
KRA 2 - WORKFORCE PLANNING/ DIVERSITY
KPA 1 - ANSENTEEISM [ KPI = absent rate at 5%]
KPA 2- TURNOVER [ KPI = turnover rate at 7%]
KPA 3- DIVERSITY [ KPI = 3 FEMALES TO BE INDUCTED INTO MANAGEMENT CADRE]
=====================================
KRA 3- PERFORMANCE MANAGEMENT
KPA 1 - PERFORMANCE APPRAISALS [KPI = all staff to be appraised at least once annually]
KPA 2 -SUCCESSION PLANNING [ KPI = 8 POTENTAL staff to be identified and talent managed]
===================================
KRA 4 - REWARD MANAGEMENT
KPA 1- MARKET ORIENTED SALARY STRUCTURING [ KPI = total compensation to sales 12%]
KPA 2 -BENEFITS PLANNING [ KPI = 6% of total salary bill]
============================================
KRA 5 - WORKPLACE MANAGEMENT AND RELATIONS
KPA 1 -JOB EVALUATIONS [ KPI = 600 lower staff , below grade 4 to be evaluated]
KPA 2 - EMPLOYEE COMMUNICATIONS [ KPI = 4 newsletter on intranet,one per quarter ]
===========================================
KRA 6 - SAFETY AND HEALTH WORKPLACE
KPA 1 - SAFETY [ KPI = accident safety ratings, benchmark with industry]
KPA 2 - HEALTH [KPI = actual health expenditure vs budget ]
========================================
KRA 7 - BUILDING CAPABILITIES AND ORGANIZATION LEARNING
KPA 1 - TRAINING [ KPI = average training hours per employee annually= 24 hours]
KPA 2 - MANAGEMENT DEVELOPMENT [ KPI =average MD cost per employee annually= 16000 RS]
============================================
KRA 8 - EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
KPA 1- HRIS [ KPI = finalize the software . RS 1.2 million capital budget]
regards
LEO LINGHAM
From India, Mumbai
Acknowledge(0)Amend(0)
AS the first step to build KRAs for HR,
YOU must visit
YOUR COMPANY'S
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.
AND COULD CHANGE YEAR BY YEAR AS PER THE BOARD DIRECTIVES.
-------------------------------------------------------------------------------
Then review your own job description.
-------------------------------------------------------------------------------
UNDERSTAND THAT THE ,
KRA AND KPA
Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which a role is responsible. A typical role targets three to five KRA.
------------------------------------------
Value
Identifying KRAs helps individuals: · Clarify their roles · Align their roles to the organisation’s business or strategic plan · Focus on results rather than activities · Communicate their role’s purposes to others · Set goals and objectives · Prioritize their activities, and therefore improve their time/work management · Make value-added decisions
---------------------------------------------------
Description
Key result areas (KRAs) capture about 80% of a work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the griptionood of the organisation).
-----------------------------------------------------------
EXAMPLE
HR [ KRAs]
CORE KRAs
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/ DIVERSITY
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT AND RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
----------------------------------------------------------------
KEY PERFORMANCE AREAS [ KPA ]
These are the areas within the ORGANIZATION FUNCTIONS, where an
individual or group, is logically responsible / accountable
for the results.
To manage each KRA, a set of KPA / KPI are set .
KPA and hence KPI is attributed to the person who
can have effect on the business results and is
self measured where applicable
EXAMPLE OF HR
KRA = RECRUITMENT / SELECTION
KPA 1 = RECRUITMENT
KPA 2= SELECTION
KPi for KPA 1= reduce the recruitment cost per head by 10%.
KPi for KPA 2 = finalize selection in 5 weeks for each individual position.
--------------------------------------------------------------
.THE CHOICE OF HR KPI WILL VARY FROM YEAR TO YEAR,
SUBJECT TO COMPANY'S
-STRATEGIC PLANNING
-CORPORATE STRATEGIES
-CORPORATE OBJECTIVES
WHICH IN TURN AFFECTS THE HR'S
-HR STRATEGIC PLANNING
-HRM STRATEGIES
-HRM OBJECTIVES
-------------------------------------------------------
The HR Balanced Scorecard is the measurement tool. It provides the management with a tool and a process to measure the performance of people practices and the HR function from multiple perspectives:
1. Strategic Perspective — the results of strategic initiatives managed by the HR group. The strategic perspective focuses on the measurement of the effectiveness of major strategy-linked people goals. For instance, the business strategy called for major organizational change programs as the business faced major restructuring and multiple mergers and acquisitions. In this context, the organization’s change management capability will be a key factor in the success or failure of its execution. Therefore, measuring the ability of the business to manage change effectively is the core measure of the effectiveness of HR and will be a key strategic contribution to the future success of the business.
EXAMPLES
-change management capability of the organization
-organization compensation and benefit package with respect market rate.
-organization culture survey
-HR BUDGET / ACTUAL
-HR COSTS BENCHMARK EXTERNALLY
-HR annual resource plan.
-skills/ competency level
etc
2.Operational Perspective — the operational tasks at which HR must excel. This piece of the Balanced Scorecard provides answers to queries about the effectiveness and efficiency in running HR processes that are vital to the organization. Examples include measuring HR processes in terms of cost, quality and cycle time such as time to fill vacancies.
EXAMPLES
-time taken to fill vacancies
-cost per recruitment promotions
-absenteeism by job category
-accident costs
-accident safety ratings
-training cost per employee
-training hours per employee
-average employee tenure in the company
-lost time due to injuries
-no. of recruiting advertising programs
-no. of employees put through training.
-turnover rate
-attrition rate
etc
3.Financial Perspective — this perspective tries to answer questions relating to the financial measures that demonstrate how people and the HR function add value to the organization. This might include arriving at the value of the human assets and total people expenses for the company. HR
EXAMPLES
-compensation and benefits per employee
-sales per employee
-profit per employee
-cost of injuries
-HR expenses per employee
-turnove cost
-employee '' workers compensation costs''
etc
4.Customer Perspective — this focuses on the effectiveness of HR from the internal customer viewpoint. Are the customers of HR satisfied with their service; are service level agreements met; do the customers think they can get better service elsewhere? Conducting an HR customer survey might typically arrive at this.
EXAMPLES
-employee perception of the HRM
-employee perception of the company , as an employer
-customer/market perception of the company, as an employer.
etc
All four components of the scorecard are used to define and measure the effectiveness of people-management activities and how the HR function executes them. This provides a strategic measurement and management process to show the connection between a company’s business strategies and goals and its HR strategies, activities, and results. The Balanced Scorecard can provide an ideal approach to measure the contribution that human resource management makes to business success.
With the HR Balanced Scorecard in place, it can assist organizations to easily monitor the workforce indicators that are key to their business success. Such solutions enhance HR’s ability to provide counsel to line management and deliver results that make a difference to the achievement of their goals and strategy and thereby to shareholders.
The apparent and inherent values that the HR Balanced Scorecard brings include:
Measurement provides the data and facts to support business decisions, giving credibility to HR recommendations and initiatives;
Collecting and using data to make decisionsregarding retaining and motivating the
workforce, giving the organization a competitive advantage in the marketplace;
The right mix of lead and lag measures helps the business assess its strategic
alignment and progress towards its objectives;
HR will be proactive in identifying potential improvements and bringing suggestions
to the business that improve bottom-line results; and
A business and linked measurement framework focuses activity on those tasks
that contribute to organizational success. This process lifts the role of HR from being viewed purely as a cost centre to that as strategic business partner.
================================================== ===============
HR Key Performance Indicators
Frequently used HR Key Performance Indicators include:
[[ FTE = full time employees ]]
Revenue per Employee (FTE)
Assets per FTE
Training Hours per FTE
Training Costs per FTE
HR Department Cost per FTE
FTEs per HR Department FTE
Acceptance Rate
Average Cost per Hire
Absence Rate
Turnover Rate
Resignation Rate
Human Investment Ratio
Compensation & Benefits/Revenue
Average Remuneration
Time taken per recruitment
Cost per recruitment
============================================
EXAMPLES of KRAs / KPAs / KPIs
KRA 1 -RECRUITMENT/ SELECTION
KPA 1- RECRUITMENT [KPI= average time taken per employee 2 months]
KPA 2 -SELECTION [ KPI = average cost per new employee RS 10,000]
====================================
KRA 2 - WORKFORCE PLANNING/ DIVERSITY
KPA 1 - ANSENTEEISM [ KPI = absent rate at 5%]
KPA 2- TURNOVER [ KPI = turnover rate at 7%]
KPA 3- DIVERSITY [ KPI = 3 FEMALES TO BE INDUCTED INTO MANAGEMENT CADRE]
=====================================
KRA 3- PERFORMANCE MANAGEMENT
KPA 1 - PERFORMANCE APPRAISALS [KPI = all staff to be appraised at least once annually]
KPA 2 -SUCCESSION PLANNING [ KPI = 8 POTENTAL staff to be identified and talent managed]
===================================
KRA 4 - REWARD MANAGEMENT
KPA 1- MARKET ORIENTED SALARY STRUCTURING [ KPI = total compensation to sales 12%]
KPA 2 -BENEFITS PLANNING [ KPI = 6% of total salary bill]
============================================
KRA 5 - WORKPLACE MANAGEMENT AND RELATIONS
KPA 1 -JOB EVALUATIONS [ KPI = 600 lower staff , below grade 4 to be evaluated]
KPA 2 - EMPLOYEE COMMUNICATIONS [ KPI = 4 newsletter on intranet,one per quarter ]
===========================================
KRA 6 - SAFETY AND HEALTH WORKPLACE
KPA 1 - SAFETY [ KPI = accident safety ratings, benchmark with industry]
KPA 2 - HEALTH [KPI = actual health expenditure vs budget ]
========================================
KRA 7 - BUILDING CAPABILITIES AND ORGANIZATION LEARNING
KPA 1 - TRAINING [ KPI = average training hours per employee annually= 24 hours]
KPA 2 - MANAGEMENT DEVELOPMENT [ KPI =average MD cost per employee annually= 16000 RS]
============================================
KRA 8 - EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
KPA 1- HRIS [ KPI = finalize the software . RS 1.2 million capital budget]
regards
LEO LINGHAM
From India, Mumbai
Acknowledge(0)Amend(0)
Ashwini Kumar,
KRA = Key Result Areas
KPA = Key Performance Areas.
It is not often possible to evaluate KRA, and hence it is split into KPAs.
KPAs are more focused and easy to monitor/evaluate with KPI.
The KPAs are weighted to make up the KRA.
As for the external factors affecting the performance, the line managers do take into consideration this factor while conducting the performance appraisal.
In case of sales, this is a common problem where sales targets are set 12 months ahead on certain assumptions. When these assumptions fail, the sales manager has to take these factors into consideration while conducting sales appraisal.
- These changes could take place nationally.
- These changes could be in some few territories, and not all.
Hence, the sales manager applies what we call "managing by exception."
Regards,
LEO LINGHAM
From India, Mumbai
Acknowledge(0)Amend(0)
KRA = Key Result Areas
KPA = Key Performance Areas.
It is not often possible to evaluate KRA, and hence it is split into KPAs.
KPAs are more focused and easy to monitor/evaluate with KPI.
The KPAs are weighted to make up the KRA.
As for the external factors affecting the performance, the line managers do take into consideration this factor while conducting the performance appraisal.
In case of sales, this is a common problem where sales targets are set 12 months ahead on certain assumptions. When these assumptions fail, the sales manager has to take these factors into consideration while conducting sales appraisal.
- These changes could take place nationally.
- These changes could be in some few territories, and not all.
Hence, the sales manager applies what we call "managing by exception."
Regards,
LEO LINGHAM
From India, Mumbai
Acknowledge(0)Amend(0)
Hi,
I am a new member and would like to know what the difference is between KRA and KPI - if there is a difference. I did see some kind of an explanation while browsing on the site, but it was confusing. It would be nice if someone could give me clarity on this.
Thanks,
gk
From India, Mumbai
Acknowledge(0)Amend(0)
I am a new member and would like to know what the difference is between KRA and KPI - if there is a difference. I did see some kind of an explanation while browsing on the site, but it was confusing. It would be nice if someone could give me clarity on this.
Thanks,
gk
From India, Mumbai
Acknowledge(0)Amend(0)
Dear Gk,
The info on KRA & KPI & KPA
''KRA'' AND ''KPA'' AND ''KPI''
Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.
Value of KRAs.
Identifying KRAs helps individuals: • Clarify their roles • Align their roles to the organisation’s business or strategic plan • Focus on results rather than activities • Communicate their role’s purposes to others • Set goals and objectives • Prioritize their activities, and therefore improve their time/work management • Make value-added decisions
Description of KRAs
Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation). KRAs [ KEY RESULT AREAS are managed by
-KPAs [ KEY PERFORMANCE AREAS]
AND -KPIs [KEY PERFORMANCE INDICATORS]
KEY PERFORMANCE AREAS
To manage each KRA/ KPAs, a set of KPI are set .
KRA and hence KPI is attributed to the department which can have effect on the business results and is self measured where applicable.
THE IMPORTANCE AND WEIGHTAGE OF THESE ELEMENTS KRAs/KPAs/ KPIs ARE GUIDED BY THE COMPANY'S
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY. FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS. =Now I will use HR department as a case study for our purpose. THE CORE KRAs of HR DEPARTMENT ARE
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/
-DIVERSITY MANAGEMENT
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT
-INDUSTRIAL RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
============================================-=======
EVALUATION OF HR DEPARTMENT
The evaluation of HR DEPARTMENT can have four levels of
perspective.
1. Strategic Perspective — the results of strategic initiatives managed by the HR group. The strategic perspective focuses on the measurement of the effectiveness of major strategy-linked people goals. For instance, the business strategy called for major organizational change programs as the business faced major restructuring and multiple mergers and acquisitions. In this context, the organization’s change management capability will be a key factor in the success or failure of its execution. Therefore, measuring the ability of the business to manage change effectively is the core measure of the effectiveness of HR and will be a key strategic contribution to the future success of the business.
EXAMPLES
-change management capability of the organization
-organization compensation and benefit package with respect market rate.
-organization culture survey
-HR BUDGET / ACTUAL
-HR COSTS BENCHMARK EXTERNALLY
-HR annual resource plan.
-skills/ competency level
etc
2.Operational Perspective — the operational tasks at which HR must excel. This piece of the Balanced Scorecard provides answers to queries about the effectiveness and efficiency in running HR processes that are vital to the organization. Examples include measuring HR processes in terms of cost, quality and cycle time such as time to fill vacancies.
EXAMPLES
-time taken to fill vacancies
-cost per recruitment promotions
-absenteeism by job category
-accident costs
-accident safety ratings
-training cost per employee
-training hours per employee
-average employee tenure in the company
-lost time due to injuries
-no. of recruiting advertising programs
-no. of employees put through training.
-turnover rate
-attrition rate
etc
3.Financial Perspective — this perspective tries to answer questions relating to the financial measures that demonstrate how people and the HR function add value to the organization. This might include arriving at the value of the human assets and total people expenses for the company. HR
EXAMPLES
-compensation and benefits per employee
-sales per employee
-profit per employee
-cost of injuries
-HR expenses per employee
-turnove cost
-employee '' workers compensation costs''
etc
4.Customer Perspective — this focuses on the effectiveness of HR from the internal customer viewpoint. Are the customers of HR satisfied with their service; are service level agreements met; do the customers think they can get better service elsewhere? Conducting an HR customer survey might typically arrive at this.
EXAMPLES
-employee perception of the HRM
-employee perception of the company , as an employer
-customer/market perception of the company, as an employer.
etc
================================================== =====
HERE IS AN EXAMPLE OF KRAs, KPAs and KPIs FOR HR DEPT.,
CORPORATE OBJECTIVE / STRATEGY
-improve the company competitive positioning and productivity
by 10%.
HR DEPARTMENT'S OBJECTIVE
-Achieve high productivity level in all activities [ say by 10%]
KRA 1
-RECRUITMENT/ SELECTION
KPA 1 --RECRUITMENT
KPI ----reduce average time taken to fill vacancies by 15%
KPI ----reduce average cost per recruit by 10%
KRA 2
-WORKPLACE MANAGEMENT
KPA 1-labour turnover
KPI ---reduce the labor turnover by 20%
KPI ----benchmark total HR COSTS externally.
KRA 3
-SAFETY AND HEALTH WORKPLACE
KPA 1 ---workplace accidents
KPI ----reduce workplace accidents by 10%
KRA 4
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
KPA 1 ----TRAINING
KPI --- ALL WORKFORCE below middle management should
receive a minimum of 4 days of training.
=========================================
THIS IS , ROUGHLY, HOW HR DEPARTMENTS
KRAs / KPAs / KPIs ARE SET , MONITORED AND
EVALUATED.
==================================================
FOR INDIVIDUALS WITH HR DEPARTMENT,
-you should take the job description of the individual
-determine the KRAs for the year
-identify the KPAs for the year [ which could change yearly]
-determine the KPI for each KPA, which depends on the company annual
objectives.
HERE IS THE EXAMPLE for a recruitment officer
KRA 1
-RECRUITMENT/ SELECTION
KPA 1 --RECRUITMENT
KPI ----reduce average time taken to fill vacancies by 15%
KPI ----reduce average cost per recruit by 10%
================================================
FOR OTHER DEPARTMENTS, YOU SHOULD REVIEW
Typical key result areas at the corporate and some functional levels.
JUST LIKE HR DEPARTMENT'S KRAs AND KPIs,
A COMPANY CAN DEVELOP KRA AND KPI
FOR OTHER FUNCTIONAL DEPARTMENTS.
SOME EXAMPLES
1. CORPORATION AS A WHOLE
-corporate objective / actual results
-sales growth %
-gross profit % of sales
-market share growth %
-return on assets
-return on investment
-corporate image index improvement
etc etc
===================================
2.MANUFACTURING
- Unit volume level
- unit cost target
-production efficiency improvement
-productivity improvement
-quality improvement index
-capacity utilization
etc etc
==================================== MARKETING
-market share %
-new product launches success
-profit contribution by productlines
etc etc
=====================================
SALES
-sales against last year
-sales against target
-sales coverage improvement
etc etc
======================================
DISTRIBUTION
-market coverage
-customer coverage
-channel coverage
=======================================
CUSTOMER SERVICE
-CUSTOMER SERVICE IMPROVEMENT
-CUSTOMER SATISFACTION ACHIEVEMENT
ETC ETC
======================================
WAREHOUSING / TRANSPORTATION
-%ACHIEVED AGAINST ORDERS
-PICKING / PACKING RATE
-FINISHED GOODS INVENTORY LEVEL
-STOCK TURNOVER
====================================
FINANCE
-Cost of Capital USED
- Receivables leveL / against sales
-Bad debt level
-Debt equity ratio
=====================================
PROCUREMENT / SUPPLY
-raw material inventory levels
-cost saving target
etc etc
===============================
HERE IS ANOTHER EXAMPLE OF AN INDIVIDUAL
IN SALES
JOB TITLE: Sales Representative
JOB PURPOSE: SERVES CUSTOMERS
by selling products; meeting customer needs.
ESSENTIAL JOB RESPONSIBILITIES
1. SERVICES EXISTING ACCOUNTS, OBTAINS ORDERS, AND ESTABLISHES NEW ACCOUNTS by planning and organizing daily work schedule to call on existing or potential sales
outlets and other trade factors.
2. ADJUSTS CONTENT OF SALES PRESENTATIONS
by studying the type of sales outlet or trade factor.
3. FOCUSES SALES EFFORTS
by studying existing and potential volume of dealers.
4. SUBMITS ORDERS
by referring to price lists and product literature.
5. KEEPS MANAGEMENT INFORMED
by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
6. MONITORS COMPETITION by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
7. RECOMMENDS CHANGES IN PRODUCTS, SERVICE, AND POLICY by evaluating results and competitive developments.
8. RESOLVES CUSTOMER COMPLAINTS
by investigating problems; developing solutions, preparing reports; making recommendations to management.
9. PREPARES SALES OUTLET PERSONNEL, CONTRACTORS, AND OTHER TRADE FACTORS WITH PRODUCT KNOWLEDGE AND SELLING SKILLS by conducting and/or participating in
sales promotion and educational meetings.
10. MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE
by attending educational workshops , reviewing professional publications; establishing personal networks; participating in professional societies.
11. PROVIDES HISTORICAL RECORDS by maintaining records on area and customer sales.
12. CONTRIBUTES TO TEAM EFFORT
by accomplishing related results as needed. BASED ON THE ABOVE JOB DESCRIPTION, THE
KRAs / KPAs / KPIs ARE
KRA 1 TERRITORY MANAGEMENT
KPA 1 --no. of accounts
KPI 1 ---100% of target in the top 10 accounts.
KRA 2 CUSTOMER SERVICING
KPA 1 CUSTOMER COMPLAINTS
KPI 1 REDUCE CUSTOMER COMPLAINTS TO '0' LEVEL
--------------------------------------------------
KRA 3 SALES RESULTS
KPA 1 SALES [ ACTUAL / TARGET]
KPA 2 PRODUCTLINE SALES [ SALES BY TARGET]
TEAM LEADER KPIs
1. *DELIVERY TARGETS
2. *COST TARGETS
3. *QUALITY TARGETS
4. *PRODUCTION OUTPUT TARGET
5. *NO. OF TRAINING SESSIONS PLAN/ ACTUAL
6. *NO. OF IMPROVEMENT PROGRAMS
7. *CUSTOMER COMPLAINTS [ ACTUAL ]
8. *ABSENTEEISM RATE.
9. *STAFF TURNOVER RATE
10. *ATTRITION RATE
11. *PERFORMANCE APPRAISALS [ACTUAL / PLANNED ]
*[b]SERVICE LEVELS PROJECT MANAGER KPIs[/b]1. *DELIVERY TARGETS
2. *COST TARGETS
3. *QUALITY TARGETS
4. *PROJECT DELIVERABLES TARGET
5. *TIMELINESS OF PROJECT
6. *NO. OF PROJECTS PLANNED/ACTUAL
7. *PROJECT OBJECTIVES ACHIEVEMENTS
8. *PROJECT MILESTONES ACHIEVEMENTS
9. *RESOURCES MANAGEMENT [ ACTUAL / PLANNED]
10. *BUDGET [ ACTUAL / PLAN]
11. *QUALITY ACHIEVEMENTS
12. *CONTROL SYSTEMS [ EFFECTIVENESS]
13. *BEST PRACTICES ACHIEVEMENTS
14. *TASK ALLOCATION EFFECTIVENESS
15. *RISK MANAGEMENT EFFECTIVENESS
16. *CONFLICT RESOLUTION EFFECTIVENESS
17. *PEOPLE MANAGEMENT EFFECTIVENESS
Cheers
Prajyakti
From India, Pune
Acknowledge(0)Amend(0)
The info on KRA & KPI & KPA
''KRA'' AND ''KPA'' AND ''KPI''
Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.
Value of KRAs.
Identifying KRAs helps individuals: • Clarify their roles • Align their roles to the organisation’s business or strategic plan • Focus on results rather than activities • Communicate their role’s purposes to others • Set goals and objectives • Prioritize their activities, and therefore improve their time/work management • Make value-added decisions
Description of KRAs
Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation). KRAs [ KEY RESULT AREAS are managed by
-KPAs [ KEY PERFORMANCE AREAS]
AND -KPIs [KEY PERFORMANCE INDICATORS]
KEY PERFORMANCE AREAS
To manage each KRA/ KPAs, a set of KPI are set .
KRA and hence KPI is attributed to the department which can have effect on the business results and is self measured where applicable.
THE IMPORTANCE AND WEIGHTAGE OF THESE ELEMENTS KRAs/KPAs/ KPIs ARE GUIDED BY THE COMPANY'S
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY. FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS. =Now I will use HR department as a case study for our purpose. THE CORE KRAs of HR DEPARTMENT ARE
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/
-DIVERSITY MANAGEMENT
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT
-INDUSTRIAL RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
============================================-=======
EVALUATION OF HR DEPARTMENT
The evaluation of HR DEPARTMENT can have four levels of
perspective.
1. Strategic Perspective — the results of strategic initiatives managed by the HR group. The strategic perspective focuses on the measurement of the effectiveness of major strategy-linked people goals. For instance, the business strategy called for major organizational change programs as the business faced major restructuring and multiple mergers and acquisitions. In this context, the organization’s change management capability will be a key factor in the success or failure of its execution. Therefore, measuring the ability of the business to manage change effectively is the core measure of the effectiveness of HR and will be a key strategic contribution to the future success of the business.
EXAMPLES
-change management capability of the organization
-organization compensation and benefit package with respect market rate.
-organization culture survey
-HR BUDGET / ACTUAL
-HR COSTS BENCHMARK EXTERNALLY
-HR annual resource plan.
-skills/ competency level
etc
2.Operational Perspective — the operational tasks at which HR must excel. This piece of the Balanced Scorecard provides answers to queries about the effectiveness and efficiency in running HR processes that are vital to the organization. Examples include measuring HR processes in terms of cost, quality and cycle time such as time to fill vacancies.
EXAMPLES
-time taken to fill vacancies
-cost per recruitment promotions
-absenteeism by job category
-accident costs
-accident safety ratings
-training cost per employee
-training hours per employee
-average employee tenure in the company
-lost time due to injuries
-no. of recruiting advertising programs
-no. of employees put through training.
-turnover rate
-attrition rate
etc
3.Financial Perspective — this perspective tries to answer questions relating to the financial measures that demonstrate how people and the HR function add value to the organization. This might include arriving at the value of the human assets and total people expenses for the company. HR
EXAMPLES
-compensation and benefits per employee
-sales per employee
-profit per employee
-cost of injuries
-HR expenses per employee
-turnove cost
-employee '' workers compensation costs''
etc
4.Customer Perspective — this focuses on the effectiveness of HR from the internal customer viewpoint. Are the customers of HR satisfied with their service; are service level agreements met; do the customers think they can get better service elsewhere? Conducting an HR customer survey might typically arrive at this.
EXAMPLES
-employee perception of the HRM
-employee perception of the company , as an employer
-customer/market perception of the company, as an employer.
etc
================================================== =====
HERE IS AN EXAMPLE OF KRAs, KPAs and KPIs FOR HR DEPT.,
CORPORATE OBJECTIVE / STRATEGY
-improve the company competitive positioning and productivity
by 10%.
HR DEPARTMENT'S OBJECTIVE
-Achieve high productivity level in all activities [ say by 10%]
KRA 1
-RECRUITMENT/ SELECTION
KPA 1 --RECRUITMENT
KPI ----reduce average time taken to fill vacancies by 15%
KPI ----reduce average cost per recruit by 10%
KRA 2
-WORKPLACE MANAGEMENT
KPA 1-labour turnover
KPI ---reduce the labor turnover by 20%
KPI ----benchmark total HR COSTS externally.
KRA 3
-SAFETY AND HEALTH WORKPLACE
KPA 1 ---workplace accidents
KPI ----reduce workplace accidents by 10%
KRA 4
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
KPA 1 ----TRAINING
KPI --- ALL WORKFORCE below middle management should
receive a minimum of 4 days of training.
=========================================
THIS IS , ROUGHLY, HOW HR DEPARTMENTS
KRAs / KPAs / KPIs ARE SET , MONITORED AND
EVALUATED.
==================================================
FOR INDIVIDUALS WITH HR DEPARTMENT,
-you should take the job description of the individual
-determine the KRAs for the year
-identify the KPAs for the year [ which could change yearly]
-determine the KPI for each KPA, which depends on the company annual
objectives.
HERE IS THE EXAMPLE for a recruitment officer
KRA 1
-RECRUITMENT/ SELECTION
KPA 1 --RECRUITMENT
KPI ----reduce average time taken to fill vacancies by 15%
KPI ----reduce average cost per recruit by 10%
================================================
FOR OTHER DEPARTMENTS, YOU SHOULD REVIEW
Typical key result areas at the corporate and some functional levels.
JUST LIKE HR DEPARTMENT'S KRAs AND KPIs,
A COMPANY CAN DEVELOP KRA AND KPI
FOR OTHER FUNCTIONAL DEPARTMENTS.
SOME EXAMPLES
1. CORPORATION AS A WHOLE
-corporate objective / actual results
-sales growth %
-gross profit % of sales
-market share growth %
-return on assets
-return on investment
-corporate image index improvement
etc etc
===================================
2.MANUFACTURING
- Unit volume level
- unit cost target
-production efficiency improvement
-productivity improvement
-quality improvement index
-capacity utilization
etc etc
==================================== MARKETING
-market share %
-new product launches success
-profit contribution by productlines
etc etc
=====================================
SALES
-sales against last year
-sales against target
-sales coverage improvement
etc etc
======================================
DISTRIBUTION
-market coverage
-customer coverage
-channel coverage
=======================================
CUSTOMER SERVICE
-CUSTOMER SERVICE IMPROVEMENT
-CUSTOMER SATISFACTION ACHIEVEMENT
ETC ETC
======================================
WAREHOUSING / TRANSPORTATION
-%ACHIEVED AGAINST ORDERS
-PICKING / PACKING RATE
-FINISHED GOODS INVENTORY LEVEL
-STOCK TURNOVER
====================================
FINANCE
-Cost of Capital USED
- Receivables leveL / against sales
-Bad debt level
-Debt equity ratio
=====================================
PROCUREMENT / SUPPLY
-raw material inventory levels
-cost saving target
etc etc
===============================
HERE IS ANOTHER EXAMPLE OF AN INDIVIDUAL
IN SALES
JOB TITLE: Sales Representative
JOB PURPOSE: SERVES CUSTOMERS
by selling products; meeting customer needs.
ESSENTIAL JOB RESPONSIBILITIES
1. SERVICES EXISTING ACCOUNTS, OBTAINS ORDERS, AND ESTABLISHES NEW ACCOUNTS by planning and organizing daily work schedule to call on existing or potential sales
outlets and other trade factors.
2. ADJUSTS CONTENT OF SALES PRESENTATIONS
by studying the type of sales outlet or trade factor.
3. FOCUSES SALES EFFORTS
by studying existing and potential volume of dealers.
4. SUBMITS ORDERS
by referring to price lists and product literature.
5. KEEPS MANAGEMENT INFORMED
by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
6. MONITORS COMPETITION by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
7. RECOMMENDS CHANGES IN PRODUCTS, SERVICE, AND POLICY by evaluating results and competitive developments.
8. RESOLVES CUSTOMER COMPLAINTS
by investigating problems; developing solutions, preparing reports; making recommendations to management.
9. PREPARES SALES OUTLET PERSONNEL, CONTRACTORS, AND OTHER TRADE FACTORS WITH PRODUCT KNOWLEDGE AND SELLING SKILLS by conducting and/or participating in
sales promotion and educational meetings.
10. MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE
by attending educational workshops , reviewing professional publications; establishing personal networks; participating in professional societies.
11. PROVIDES HISTORICAL RECORDS by maintaining records on area and customer sales.
12. CONTRIBUTES TO TEAM EFFORT
by accomplishing related results as needed. BASED ON THE ABOVE JOB DESCRIPTION, THE
KRAs / KPAs / KPIs ARE
KRA 1 TERRITORY MANAGEMENT
KPA 1 --no. of accounts
KPI 1 ---100% of target in the top 10 accounts.
KRA 2 CUSTOMER SERVICING
KPA 1 CUSTOMER COMPLAINTS
KPI 1 REDUCE CUSTOMER COMPLAINTS TO '0' LEVEL
--------------------------------------------------
KRA 3 SALES RESULTS
KPA 1 SALES [ ACTUAL / TARGET]
KPA 2 PRODUCTLINE SALES [ SALES BY TARGET]
TEAM LEADER KPIs
1. *DELIVERY TARGETS
2. *COST TARGETS
3. *QUALITY TARGETS
4. *PRODUCTION OUTPUT TARGET
5. *NO. OF TRAINING SESSIONS PLAN/ ACTUAL
6. *NO. OF IMPROVEMENT PROGRAMS
7. *CUSTOMER COMPLAINTS [ ACTUAL ]
8. *ABSENTEEISM RATE.
9. *STAFF TURNOVER RATE
10. *ATTRITION RATE
11. *PERFORMANCE APPRAISALS [ACTUAL / PLANNED ]
*[b]SERVICE LEVELS PROJECT MANAGER KPIs[/b]1. *DELIVERY TARGETS
2. *COST TARGETS
3. *QUALITY TARGETS
4. *PROJECT DELIVERABLES TARGET
5. *TIMELINESS OF PROJECT
6. *NO. OF PROJECTS PLANNED/ACTUAL
7. *PROJECT OBJECTIVES ACHIEVEMENTS
8. *PROJECT MILESTONES ACHIEVEMENTS
9. *RESOURCES MANAGEMENT [ ACTUAL / PLANNED]
10. *BUDGET [ ACTUAL / PLAN]
11. *QUALITY ACHIEVEMENTS
12. *CONTROL SYSTEMS [ EFFECTIVENESS]
13. *BEST PRACTICES ACHIEVEMENTS
14. *TASK ALLOCATION EFFECTIVENESS
15. *RISK MANAGEMENT EFFECTIVENESS
16. *CONFLICT RESOLUTION EFFECTIVENESS
17. *PEOPLE MANAGEMENT EFFECTIVENESS
Cheers
Prajyakti
From India, Pune
Acknowledge(0)Amend(0)
Dear GK
This is a specimen summary report of KRA of Mechanical draftsman, you can similarly design for any other position.
Summary Report for: - Mechanical Drafters
Prepare detailed working diagrams of machinery and mechanical devices, including dimensions, fastening methods, and other engineering information.
Sample of reported job titles: Drafter, Mechanical Drafter, CAD Operator (Computer-Aided Design Operator), Design Drafter, CAD Designer (Computer-Aided Design Designer), CAD Drafter (Computer-Aided Design Drafter), Computer Draftsman Mechanical, Computer-Aided Design and Computer-Aided Manufacturing Programmer (CAD/CAM Programmer), Design Technician
View report: Summary
Tasks
• Develop detailed design drawings and specifications for mechanical equipment, dies, tools, and controls, using computer-assisted drafting (CAD) equipment.
• Coordinate with and consult other workers to design, lay out, or detail components and systems and to resolve design or other problems.
• Review and analyze specifications, sketches, drawings, ideas, and related data to assess factors affecting component designs and the procedures and instructions to be followed.
• Compute mathematical formulas to develop and design detailed specifications for components or machinery using computer-assisted equipment.
• Position instructions and comments onto drawings.
• Modify and revise designs to correct operating deficiencies or to reduce production problems.
• Design scale or full-size blueprints of specialty items such as furniture and automobile body or chassis components.
• Check dimensions of materials to be used and assign numbers to the materials.
• Lay out and draw schematic, orthographic, or angle views to depict functional relationships of components, assemblies, systems, and machines.
• Confer with customer representatives to review schematics and answer questions pertaining to installation of systems.
Tools & Technology
Tools used in this occupation:
Curves — Flexible curves; French curves
Graphics or video accelerator cards — Computer aided design CAD multi-unit display graphics cards
Plotter printers — Cutting plotters; Plotting printers
Scales — Architects' scales; Electronic scales
Scanners — Backlit digitizers; Large-format digitizers; Three-dimensional laser digitizers/digital scanners; Wide-format document scanners
Technology used in this occupation:
Computer aided design CAD software — Autodesk AutoCAD; Bentley Navigator; PTC Pro/Mechanica; SolidWorks CAD
Data base user interface and query software — Document management software; Microsoft Access
Graphics or photo imaging software — Adobe LiveMotion; Graphic presentation software; Non uniform rational b-splines NURBS software; Rhinoceros software
Materials requirements planning logistics and supply chain software — Bill of materials software
Optical character reader OCR or scanning software — Scanning software; Three-dimensional scanning software
Knowledge
Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Building and Construction — Knowledge of materials, methods, and the tools nvolved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Skills
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Mathematics — Using mathematics to solve problems.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Technology Design — Generating or adapting equipment and technology to serve user needs.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Speaking — Talking to others to convey information effectively.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
Work Activities
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Work Context
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
Electronic Mail — How often do you use electronic mail in this job?
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
Spend Time Sitting — How much does this job require sitting?
Telephone — How often do you have telephone conversations in this job?
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
Time Pressure — How often does this job require the worker to meet strict deadlines?
Work With Work Group or Team — How important is it to work with others in a group or team in this job?
Job Zone
Title Job Zone Three: Medium Preparation Needed
Overall Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.
SVP Range (6.0 to < 7.0)
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.
There are 9 recognized apprentice able specialties associated with this occupation:
Drafter, Automotive Design; Drafter, Automotive Design Layout; Detailer; Die Designer; Drafter, Detail; Drafter, Mechanical; Drafter, Tool Design; Engineering Assistant, Mechanical Equipment; Mold Designer (Plastics Industry)
Interests
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Work Styles
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Integrity — Job requires being honest and ethical.
Work Values
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Cheers
Prajyakti
From India, Pune
Acknowledge(0)Amend(0)
This is a specimen summary report of KRA of Mechanical draftsman, you can similarly design for any other position.
Summary Report for: - Mechanical Drafters
Prepare detailed working diagrams of machinery and mechanical devices, including dimensions, fastening methods, and other engineering information.
Sample of reported job titles: Drafter, Mechanical Drafter, CAD Operator (Computer-Aided Design Operator), Design Drafter, CAD Designer (Computer-Aided Design Designer), CAD Drafter (Computer-Aided Design Drafter), Computer Draftsman Mechanical, Computer-Aided Design and Computer-Aided Manufacturing Programmer (CAD/CAM Programmer), Design Technician
View report: Summary
Tasks
• Develop detailed design drawings and specifications for mechanical equipment, dies, tools, and controls, using computer-assisted drafting (CAD) equipment.
• Coordinate with and consult other workers to design, lay out, or detail components and systems and to resolve design or other problems.
• Review and analyze specifications, sketches, drawings, ideas, and related data to assess factors affecting component designs and the procedures and instructions to be followed.
• Compute mathematical formulas to develop and design detailed specifications for components or machinery using computer-assisted equipment.
• Position instructions and comments onto drawings.
• Modify and revise designs to correct operating deficiencies or to reduce production problems.
• Design scale or full-size blueprints of specialty items such as furniture and automobile body or chassis components.
• Check dimensions of materials to be used and assign numbers to the materials.
• Lay out and draw schematic, orthographic, or angle views to depict functional relationships of components, assemblies, systems, and machines.
• Confer with customer representatives to review schematics and answer questions pertaining to installation of systems.
Tools & Technology
Tools used in this occupation:
Curves — Flexible curves; French curves
Graphics or video accelerator cards — Computer aided design CAD multi-unit display graphics cards
Plotter printers — Cutting plotters; Plotting printers
Scales — Architects' scales; Electronic scales
Scanners — Backlit digitizers; Large-format digitizers; Three-dimensional laser digitizers/digital scanners; Wide-format document scanners
Technology used in this occupation:
Computer aided design CAD software — Autodesk AutoCAD; Bentley Navigator; PTC Pro/Mechanica; SolidWorks CAD
Data base user interface and query software — Document management software; Microsoft Access
Graphics or photo imaging software — Adobe LiveMotion; Graphic presentation software; Non uniform rational b-splines NURBS software; Rhinoceros software
Materials requirements planning logistics and supply chain software — Bill of materials software
Optical character reader OCR or scanning software — Scanning software; Three-dimensional scanning software
Knowledge
Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Building and Construction — Knowledge of materials, methods, and the tools nvolved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Skills
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Mathematics — Using mathematics to solve problems.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Technology Design — Generating or adapting equipment and technology to serve user needs.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Speaking — Talking to others to convey information effectively.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
Work Activities
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Work Context
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
Electronic Mail — How often do you use electronic mail in this job?
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
Spend Time Sitting — How much does this job require sitting?
Telephone — How often do you have telephone conversations in this job?
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
Time Pressure — How often does this job require the worker to meet strict deadlines?
Work With Work Group or Team — How important is it to work with others in a group or team in this job?
Job Zone
Title Job Zone Three: Medium Preparation Needed
Overall Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.
SVP Range (6.0 to < 7.0)
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.
There are 9 recognized apprentice able specialties associated with this occupation:
Drafter, Automotive Design; Drafter, Automotive Design Layout; Detailer; Die Designer; Drafter, Detail; Drafter, Mechanical; Drafter, Tool Design; Engineering Assistant, Mechanical Equipment; Mold Designer (Plastics Industry)
Interests
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Work Styles
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Integrity — Job requires being honest and ethical.
Work Values
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Cheers
Prajyakti
From India, Pune
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Hi Leo, I have assigned a task to write KRAs for CEO of construction Comapnay. Can you please provide me some material or guidelines on this. Regards, Sanjay
From India, Mumbai
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From India, Mumbai
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Sanjay
Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which a role is responsible.
THE IMPORTANCE AND WEIGHTAGE OF THESE KRAs IS
-GUIDED BY THE
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
AND COULD CHANGE YEAR BY YEAR AS PER THE BOARD DIRECTIVES.
THIS WOULD BE REFLECTED IN THE
-KPAs --KEY PERFORMANCE AREAS
-KPIs -- KEY PERFORMANCE INDICATORS
=---------------------------------------------------------
HENCE , YOU WOULD NEED TO REVIEW
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
OF THE COMPANY.
ALSO YOU WILL NEED
-A COPY OF THE CEO JOB DESCRIPTIONS
-COMPETENCIES THAT IS REQUIRED FOR THAT ROLE.
================================================== =
I HAVE TAKEN A SAMPLE/ TUNED IT TOWARDS A CONSTRUCTION
COMPANY.
YOU CAN MODIFY AT AS PER YOUR NEEDS.
================================================
SAMPLE CASE.
C E O
Position reports to.,
Board of Directors
Primary objective
Manage and direct the organisation to achieve optimum profitability and effective use of business assets and human resources. Develop and review policy, and plan, organise and control major functions relating to the operation and administration of the organisation through subordinate executives.
Specific accountabilities
Direct the policy and operations of the organisation for the achievement of short and long term business/policy objectives, increased profit, or market share.
Establish organisation objectives, policies and programmes and, if appropriate, set standards and targets. Analyse economic, social, technical, legal and other data or trends.
Prepare or oversee the preparation of consolidated budgets, required reports and forecasts and present them or recommend their adoption to the Board/parent company or governing bodies.
Appraise the activities of the organisation according to strategies and objectives, and monitor and evaluate performance. Consult with subordinate staff and review reconnnendations and reports.
Co‑ordinate subordinate staff to optimise the use of human and material resources to achieve goals, and resolve conflicts between areas of responsibility.
Oversee the development and implementation of all organisational activities to protect the funds invested and the interests of share holders. Ensure the security and development of assets and resources.
Represent the organisation in negotiations, at conventions, seminars and official occasions, and liaise with other organisations (eg. major suppliers, customers, industry associations and government representatives).
Authorise funds to implement policies, programmes and business strategies.
Provide overall direction and management of enterprises, including personnel, technological resources and assets.
Select, or approve the selection and training of senior executives. Establish lines of control and delegate responsibilities to subordinate staff.
May undertake responsibility for some or all of accounting, sales, marketing, human resources or other specialist operations in smaller establishments.
Ensure all the organisation's activities comply with relevant Acts, legal demands and ethical standards.
================================================== ================================================== ===
CEO COMPETENCIES
Leadership Skills
Communicates a compelling Vision and sense of core purpose, enlisting staff and others, and inspiring their allegiance to its fulfillment.
Espouses an appropriate set of core values and beliefs during both good and adverse times, and acts consistently in line with those values. Practices what he preaches.
Creates a climate conducive to an attitude of integrity, trust and professionalism, irrespective of job role, such that everybody wants to do his/her best.
Motivates staff to perceive their jobs as an avocation, much as they feel about pastimes, and to find ways for them to experience the same kinds of satisfaction.
Communicates with, motivates and coordinates the efforts of a large and influential force of member-volunteers supplemental staff, ensuring that they participate in development and effective implementation of programs that are needed and wanted by members.
Helps others to rise above self-limiting mindsets and constraints to make full use of their capabilities.
Encourages an attitude of lifelong learning to develop new skills that enable continued personal and career growth.
Builds team spirit, effectively blends people into teams when needed, and develops an appreciation for the value of the diversity that is generated by team cooperation.
Management Skills:
Sets standards of performance; gives feedback on performance, or lack thereof, to those standards; coaches for improved performance and development.
Oversees projects and delegated assignments to ensure they are completed on schedule and within budget, and that results meet defined expectations.
Relishes the command role, including unpopular stands as necessary, encourages debate, deals directly with adversity, and handles timely decision-making in an equitable and caring manner.
Prepares, implements, monitors and adjusts budgets to remain within approved expenditure limits.
Establishes and uses records, reports and other techniques to identify and track performance accountabilities.
Defines tasks, selects assignees, negotiates performance parameters and priorities, delegates authorities & accountabilities, supports rigorous problem-solving disciplines, and manages progress.
Attends to workplace and employment concerns and regulatory considerations, to ensure employees have a wholesome environment conducive to high performance and employment longevity.
Listens actively, speaks and writes clearly and succinctly suitable for a variety of applications and settings, and communicates to get the message across and achieve desired results.
Interpersonal Skills:
Relates to all kinds of people, uses diplomacy and tact, is able to diffuse tense situations, and builds rapport and constructive relationships.
Exercises patience and tolerance, and characteristically listens and tests to understand both the data and the people ramifications before acting.
Displays compassion about people’s work and non-work difficulties and is available to help; and is composed under pressure, dealing well with frustrations and not becoming defensive or aggressive.
Skilled at finding common ground to solve problems, and accurately reads conflict situations quickly and hammers out cooperative agreements with minimal disruption.
Knows personal strengths and limits and handles them appropriately, and assesses the need to modify personal behaviors to deal with changing demands and personalities.
Displays approachability and a positive and constructive sense of humor, and is able to ease tensions.
Organization & Planning Skills:
Marshals resources and uses them effectively and efficiently to orchestrate multiple activities and get things done.
Copes effectively and shifts gears comfortably dealing with change, maintains composure amidst uncertainty and can simultaneously manage multiple activities.
Scopes out accurately the difficulty of projects, sets objectives and goals, breaks down work into process steps, develops schedules and assignments, establishes measures and evaluates results.
Looks toward the broad perspectives of issues and challenges, can presuppose future scenarios, and thinks globally.
Sees ahead clearly, can articulate credible pictures of possibilities and likelihoods, and can create breakthrough strategies and plans.
Facilitates effectively the business processes and tasks activities of large, diverse workgroups comprised of staff and volunteers.
Results Orientation:
Focuses on customer service and is dedicated to meeting requirements and expectations of internal and external “customers”.
Acts with customers in mind, gaining their trust and respect, and establishing and maintaining effective relationships.
Exudes energy, is action oriented, enjoys working diligently, and can act with a minimum of planning in the face of uncertain circumstances.
Consistently can be relied on to achieve or exceed goals and is very bottom-line oriented, steadfastly urging himself and others for results.
==================================================
KEY RESULT AREAS [ KRAs]
This key role will have a number of key result areas, and will include:
Manage the performance and information team budget
-ACTUAL REVENUE / BUDGET
-ACTUAL GROSS RETURNS/ BUDGET
-NET PROFIT BEFORE TAX / BUDGET
-RETURN ON INVESTMENT [ ROI ]
-RETURN ON ASSETS [ ROA]
-MARKET SHARE GAIN / LOSS
Manage information team and ensure structure/workload reflects corporate & customer needs
-NO. PROJECTS PLANNED TO BE COMPLETED/ ACTUAL COMPLETED PROJECTS.
-PROJECTS IN HAND/ AGAINST PLAN.
Validate information analysis provided to customers and government directorates
-ACTUAL CUSTOMER COMPLAINTS / ESTIMATED
-ACTUAL ON SITE ACCIDENTS / ESTIMATED.
Develop and maintain effective performance reporting and monitoring framework that enables reports (covering all manner of performance-related data) to be produced for Board, Executive Team and other committees as required
-ACTUAL PRODUCTIVITY / TARGETED.
-NO. WORKERS TRAINED / PLAN
-NO. OF STAFF TRAINED / PLAN
-NO. OF MANAGERS TRAINED / PLAN
Establish and lead monthly performance monitoring group.
-ONCE A MONTH.
Generate awareness of the company
-6 ARTICLES ABOUT THE COMPANY IN LEADING MAGAZINES/ NEWSPAPERS.
-4 SPEAKING ENGAGEMENTS
Develop relations
-80% OF TARGET IN THE GOVERNMENT
-80% OF KEY TARGETS IN THE BUSINESS.
Liaise with the project performance lead to inform, clarify and/or update on performance against plan
Act as lead in any performance initiatives
REGARDS
LEO LINGHAM
From India, Mumbai
Acknowledge(0)Amend(0)
Key Result Areas
“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which a role is responsible.
THE IMPORTANCE AND WEIGHTAGE OF THESE KRAs IS
-GUIDED BY THE
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
AND COULD CHANGE YEAR BY YEAR AS PER THE BOARD DIRECTIVES.
THIS WOULD BE REFLECTED IN THE
-KPAs --KEY PERFORMANCE AREAS
-KPIs -- KEY PERFORMANCE INDICATORS
=---------------------------------------------------------
HENCE , YOU WOULD NEED TO REVIEW
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
OF THE COMPANY.
ALSO YOU WILL NEED
-A COPY OF THE CEO JOB DESCRIPTIONS
-COMPETENCIES THAT IS REQUIRED FOR THAT ROLE.
================================================== =
I HAVE TAKEN A SAMPLE/ TUNED IT TOWARDS A CONSTRUCTION
COMPANY.
YOU CAN MODIFY AT AS PER YOUR NEEDS.
================================================
SAMPLE CASE.
C E O
Position reports to.,
Board of Directors
Primary objective
Manage and direct the organisation to achieve optimum profitability and effective use of business assets and human resources. Develop and review policy, and plan, organise and control major functions relating to the operation and administration of the organisation through subordinate executives.
Specific accountabilities
Direct the policy and operations of the organisation for the achievement of short and long term business/policy objectives, increased profit, or market share.
Establish organisation objectives, policies and programmes and, if appropriate, set standards and targets. Analyse economic, social, technical, legal and other data or trends.
Prepare or oversee the preparation of consolidated budgets, required reports and forecasts and present them or recommend their adoption to the Board/parent company or governing bodies.
Appraise the activities of the organisation according to strategies and objectives, and monitor and evaluate performance. Consult with subordinate staff and review reconnnendations and reports.
Co‑ordinate subordinate staff to optimise the use of human and material resources to achieve goals, and resolve conflicts between areas of responsibility.
Oversee the development and implementation of all organisational activities to protect the funds invested and the interests of share holders. Ensure the security and development of assets and resources.
Represent the organisation in negotiations, at conventions, seminars and official occasions, and liaise with other organisations (eg. major suppliers, customers, industry associations and government representatives).
Authorise funds to implement policies, programmes and business strategies.
Provide overall direction and management of enterprises, including personnel, technological resources and assets.
Select, or approve the selection and training of senior executives. Establish lines of control and delegate responsibilities to subordinate staff.
May undertake responsibility for some or all of accounting, sales, marketing, human resources or other specialist operations in smaller establishments.
Ensure all the organisation's activities comply with relevant Acts, legal demands and ethical standards.
================================================== ================================================== ===
CEO COMPETENCIES
Leadership Skills
Communicates a compelling Vision and sense of core purpose, enlisting staff and others, and inspiring their allegiance to its fulfillment.
Espouses an appropriate set of core values and beliefs during both good and adverse times, and acts consistently in line with those values. Practices what he preaches.
Creates a climate conducive to an attitude of integrity, trust and professionalism, irrespective of job role, such that everybody wants to do his/her best.
Motivates staff to perceive their jobs as an avocation, much as they feel about pastimes, and to find ways for them to experience the same kinds of satisfaction.
Communicates with, motivates and coordinates the efforts of a large and influential force of member-volunteers supplemental staff, ensuring that they participate in development and effective implementation of programs that are needed and wanted by members.
Helps others to rise above self-limiting mindsets and constraints to make full use of their capabilities.
Encourages an attitude of lifelong learning to develop new skills that enable continued personal and career growth.
Builds team spirit, effectively blends people into teams when needed, and develops an appreciation for the value of the diversity that is generated by team cooperation.
Management Skills:
Sets standards of performance; gives feedback on performance, or lack thereof, to those standards; coaches for improved performance and development.
Oversees projects and delegated assignments to ensure they are completed on schedule and within budget, and that results meet defined expectations.
Relishes the command role, including unpopular stands as necessary, encourages debate, deals directly with adversity, and handles timely decision-making in an equitable and caring manner.
Prepares, implements, monitors and adjusts budgets to remain within approved expenditure limits.
Establishes and uses records, reports and other techniques to identify and track performance accountabilities.
Defines tasks, selects assignees, negotiates performance parameters and priorities, delegates authorities & accountabilities, supports rigorous problem-solving disciplines, and manages progress.
Attends to workplace and employment concerns and regulatory considerations, to ensure employees have a wholesome environment conducive to high performance and employment longevity.
Listens actively, speaks and writes clearly and succinctly suitable for a variety of applications and settings, and communicates to get the message across and achieve desired results.
Interpersonal Skills:
Relates to all kinds of people, uses diplomacy and tact, is able to diffuse tense situations, and builds rapport and constructive relationships.
Exercises patience and tolerance, and characteristically listens and tests to understand both the data and the people ramifications before acting.
Displays compassion about people’s work and non-work difficulties and is available to help; and is composed under pressure, dealing well with frustrations and not becoming defensive or aggressive.
Skilled at finding common ground to solve problems, and accurately reads conflict situations quickly and hammers out cooperative agreements with minimal disruption.
Knows personal strengths and limits and handles them appropriately, and assesses the need to modify personal behaviors to deal with changing demands and personalities.
Displays approachability and a positive and constructive sense of humor, and is able to ease tensions.
Organization & Planning Skills:
Marshals resources and uses them effectively and efficiently to orchestrate multiple activities and get things done.
Copes effectively and shifts gears comfortably dealing with change, maintains composure amidst uncertainty and can simultaneously manage multiple activities.
Scopes out accurately the difficulty of projects, sets objectives and goals, breaks down work into process steps, develops schedules and assignments, establishes measures and evaluates results.
Looks toward the broad perspectives of issues and challenges, can presuppose future scenarios, and thinks globally.
Sees ahead clearly, can articulate credible pictures of possibilities and likelihoods, and can create breakthrough strategies and plans.
Facilitates effectively the business processes and tasks activities of large, diverse workgroups comprised of staff and volunteers.
Results Orientation:
Focuses on customer service and is dedicated to meeting requirements and expectations of internal and external “customers”.
Acts with customers in mind, gaining their trust and respect, and establishing and maintaining effective relationships.
Exudes energy, is action oriented, enjoys working diligently, and can act with a minimum of planning in the face of uncertain circumstances.
Consistently can be relied on to achieve or exceed goals and is very bottom-line oriented, steadfastly urging himself and others for results.
==================================================
KEY RESULT AREAS [ KRAs]
This key role will have a number of key result areas, and will include:
Manage the performance and information team budget
-ACTUAL REVENUE / BUDGET
-ACTUAL GROSS RETURNS/ BUDGET
-NET PROFIT BEFORE TAX / BUDGET
-RETURN ON INVESTMENT [ ROI ]
-RETURN ON ASSETS [ ROA]
-MARKET SHARE GAIN / LOSS
Manage information team and ensure structure/workload reflects corporate & customer needs
-NO. PROJECTS PLANNED TO BE COMPLETED/ ACTUAL COMPLETED PROJECTS.
-PROJECTS IN HAND/ AGAINST PLAN.
Validate information analysis provided to customers and government directorates
-ACTUAL CUSTOMER COMPLAINTS / ESTIMATED
-ACTUAL ON SITE ACCIDENTS / ESTIMATED.
Develop and maintain effective performance reporting and monitoring framework that enables reports (covering all manner of performance-related data) to be produced for Board, Executive Team and other committees as required
-ACTUAL PRODUCTIVITY / TARGETED.
-NO. WORKERS TRAINED / PLAN
-NO. OF STAFF TRAINED / PLAN
-NO. OF MANAGERS TRAINED / PLAN
Establish and lead monthly performance monitoring group.
-ONCE A MONTH.
Generate awareness of the company
-6 ARTICLES ABOUT THE COMPANY IN LEADING MAGAZINES/ NEWSPAPERS.
-4 SPEAKING ENGAGEMENTS
Develop relations
-80% OF TARGET IN THE GOVERNMENT
-80% OF KEY TARGETS IN THE BUSINESS.
Liaise with the project performance lead to inform, clarify and/or update on performance against plan
Act as lead in any performance initiatives
REGARDS
LEO LINGHAM
From India, Mumbai
Acknowledge(0)Amend(0)
Hi Leo, Thanks for sharing. Please let me know, whether we can use these objectives for HR metrics, being it is coorelated with major HR Objectives. Please advice. with regards :lol: Gautham C.
From India, Chennai
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From India, Chennai
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Hi there! Thanks a lot for making it a lot easier to comprehend! Btw, may i ask what are the salient components of an effective HRIS? Am afraid Id be tasked to develop one. Melyn Philippines
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Dear Leo,
How are you? I had gone through your posts. Your guidelines are excellent. I need your inputs and suggestions in performing my job. I am a fresher. I was assigned to look after PMS implementation and identifying and drafting KRA's of Assistant Managers and above cadre. Currently, I am working on the groundwork for organizational structure and job analysis based on PMS and KRA's. I need your valuable suggestions on a strategic approach, such as how to start, manage, and achieve good results step by step. I belong to the pharma industry.
Waiting for your reply.
Regards,
Maru
From India, Hyderabad
Acknowledge(0)Amend(0)
How are you? I had gone through your posts. Your guidelines are excellent. I need your inputs and suggestions in performing my job. I am a fresher. I was assigned to look after PMS implementation and identifying and drafting KRA's of Assistant Managers and above cadre. Currently, I am working on the groundwork for organizational structure and job analysis based on PMS and KRA's. I need your valuable suggestions on a strategic approach, such as how to start, manage, and achieve good results step by step. I belong to the pharma industry.
Waiting for your reply.
Regards,
Maru
From India, Hyderabad
Acknowledge(0)Amend(0)
MARU,
HERE IS SOME USEFUL MATERIALS.
REGARDS
LEO LINGHAM
FIRST STEP,
1.Discuss the objectives/ expectations with the CEO/senior management.
2.Review the corporate plans.
3.Review the corporate objectives.
4.Review the corporate strategies.
5.Review the corporate HR objectives/ strategies.
6.Review the business process.
7.Review the management process.
8.Review the organization structure.
=====================================
SECOND,
If there is any change to be carried out to the management
process/businss process/ organization structure,
COMPLETE THAT.
==========================================
THIRD,
As mentioned by you,
-take each position of ASSISTANT MANAGERs / ABOVE,
conduct the job analysis
Several methods exist that may be used individually or in combination. These include:
review of job classification systems
incumbent interview
supervisor/direct boss interviews
expert panels [ direct boss/HRM/ others]
structured questionnaires
task inventories
check lists
open-ended questionnaires
job observations
incumbent work logs
------------------------------------------------------
FOURTH STEP ---ANALYSIS OF THE JOB.
What Aspects of a Job Are Analyzed?
Job Analysis should collect information on the following areas:
Duties and Tasks The basic unit of a job is the performance of specific tasks and duties. Information to be collected about these items may include: frequency, duration, effort, skill, complexity, equipment, standards, etc.
Environment This may have a significant impact on the physical requirements to be able to perform a job. The work environment may include unpleasant conditions such as offensive odors and temperature extremes. There may also be definite risks to the incumbent such as noxious fumes, radioactive substances, hostile and aggressive people, and dangerous explosives.
Tools and Equipment Some duties and tasks are performed using specific equipment and tools. Equipment may include protective clothing. These items need to be specified in a Job Analysis.
Relationships Supervision given and received. Relationships with internal or external people.
Requirements The knowledges, skills, and abilities (KSA's) required to perform the job. While an incumbent may have higher KSA's than those required for the job, a Job Analysis typically only states the minimum requirements to perform the job.
What does or should the person do?
What knowledge, skill, and abilities does it take to perform this job?
What is the result of the person performing the job?
How does this job fit in with other jobs in the organization?
What is the job’s contribution toward the organization’s goals?
The process may seek to obtain information about the:
work
worker
context within which the job exists
=================================================
FIFTH STEP - DEVELOPING JOB DESCRIPTORS
Worker Functions. The relationship of the worker to data, people, and things.
Work Fields. The techniques used to complete the tasks of the job. Over 100 such fields have been identified. This descriptor also includes the machines, tools, equipment, and work aids that are used in the job.
Materials, Products, Subject Matter, and/or Services. The outcomes of the job or the purpose of performing the job.
Worker Traits. The aptitudes, educational and vocational training, and personal traits required of the worker.
Physical Demands. Job requirements such as strength, observation, and talking. This descriptor also includes the physical environment of the work.
skills
abilities
knowledge
tasks
work activities
work context
experience levels required
job interests
work values/needs
=========================================
SIXTH STEP -- DEVELOPING JOB DESCRIPTIONS/JOB SPECIFICATIONS
There are as many different formats for job descriptions as there are jobs, but there are some basic pieces of information that most job descriptions have. Include them in yours, if you feel they are appropriate.
Job Scope . This section should contain a brief summary of the information found in more detail elsewhere in the description. A summary shouldn't be more than a few sentences long and should explain the main purposes and functions of the job.
Detailed duties and responsibilities. This is a more detailed description of the duties involved and separates the essential functions of the job from the incidental job functions for purposes of the PMS.
Accountabilities. A list of outcomes, the position is responsible for.
Skills required to perform the job. This can include compensable factors such as education, experience, and abilities.
Importance of job duties and tasks. Ranking the duties from most important to least important is a good way to convey this information since the task that consumes the most time is not necessarily the most important task. You can rank on a scale of one to 10, for example.
When and how often the tasks are performed. You might want to mention that certain tasks are only done once a month, quarter, year etc.
Job environment. Job environments can impact significantly on workers' motivation and job satisfaction. For example, it's a good idea to include in job descriptions factors like the fact that the work is done off-premises, or mention the existence of hazards, noises, physical proximity of other employees, and opportunities to communicate with other employees. Including these factors in the job description helps job applicants better understand the requirements of the job and helps you select the best candidate for the position.
Working Relationship. should include 1] direct reporting 2] dotted line communication 3]others.
Competencies.
KRA [ Key responsible areas]
KPA [ Key performance areas]
KPI [ Key performance indicators]
KPC [ Key performance criteria]
================================================== ==========
SEVENTH STEP --NOW WE DEVELOP THE PMS
DEVELOPING / MODIFYING
PERFORMANCE MANAGEMENT SYSTEM
Stage 1 - Review, Modify or Develop the System
1. Convene a design team, and/or contract external expertise to review, modify or develop the system, and coordinate links to other management tools
· Using ‘in-house’ resources and/or external expertise
· Balancing a commitment to maximising participation and consultation with available organisational resources
· Gaining input from a range of experts and users of the system
· Gaining and maintaining support at all levels of the organisation
--------------
2. Perform a needs analysis
· Identifying strengths and weaknesses of existing system
· Determining how the system might be improved
· Deciding on how much change staff will support
· Determining if existing skill base is sufficient to support the system
--------------------------------
3. Clarify the key objectives of the system, and the principles on which the system will be based
· Achieving understanding within the organisation at the outset about why the system is being introduced
· Obtaining input at all levels
· Planning to invest time and effort in overcoming sources of concern
· Identifying benefits to employees and promoting achievements
---------------------------------------
4. Decide which approach or combination of approaches is to be used, and who will be covered by the system.
Undertaking an organisational survey to assess level of organisational readiness
· Determining the relevance and appropriateness of the approach to the organisation’s culture, people management strategy and strategic direction
· Developing the pre-requisite organisational culture and environmental conditions
· Dealing with resistance
· Assessing resource needs/availability for successful implementation
-------------------------------------------------------------------
5. Decide whether or not a pilot is necessary
· The size of the organisation (eg pilot may not be necessary in very small organisations)
· How different the system is compared to any system previously used
· The timeframe for introducing or modifying the system
----------------------------------------------
6. Decide on the components of the performance assessment process
· How often will formal performance assessment and development meetings take place to regularly provide feedback, monitor achievement and adjust performance criteria (eg monthly, quarterly etc).
· What type of feedback approach will be used .
· What will be the format for workplans and record-keeping
· What the mix of organisationally generic and individual/team performance criteria will be
· Whether competencies are to be used
---------------------------------
7. Design the record-keeping, monitoring, compliance and complaints processes
· Ensuring the confidentiality of individual records between the individual and immediate supervisor
· Designing a monitoring process to ensure that fairness and validity are regularly assessed eg developing safeguards such as regular user surveys and reports
· Providing for compliance monitoring
· Establishing a complaint mechanism (eg clear link to organisation’s grievance and harassment process)
· Ensuring confidentiality by deciding who will have access to the aggregated information generated by the performance management system and why
· Deciding how regularly the performance data is to be aggregated, checked against business plans and what process will be used to feed the aggregated data back into the organisational planning process
· Deciding how long to keep information
------------------------------------------------
8. Develop strategies to ensure the system’s status as an integral part of organisational planning and continuous improvement efforts.
Ensuring the timing of the aggregation of performance data is aligned to planning and priority setting processes and to the COPRORATE Management Cycle.
· Including the performance management system as a strand of the organisation’s quality management strategy
· Linking the system to organisational training and development planning by including these as part of workplans
· Including mechanisms to ensure performance acknowledgment eg awards schemes
· Determine what documentation, policies and procedures are needed
================================================== ===============
Stage 2 - Implement the System
1. Develop an implementation plan
Determining the timing in line with the CORPORATE Management Cycle, corporate and business planning, and in relation to any other major organisational development initiatives
· Phasing in the system to ensure that everyone is adequately trained and supported in the introductory phases
-----------------------------------------------
2. Design and implement the promotional strategy
· Counteracting negative prior experiences and perceptions of performance management
· Promoting the system as a means of documenting achievements, and acknowledging and developing performance
· Conducting information sessions for all staff
· Involving the design team as ‘promoters’ and encouraging participation
· Establishing how staff will be informed of progress
-----------------------------------
3. Organise training
Providing training in the interpersonal communication skills of active listening, problem-solving, negotiation and how to give and receive feedback constructively and non-defensively
· Providing practical training in how to develop meaningful performance criteria, and how to assess training and development needs
· Providing training in facilitating performance, managing performance difficulties and acknowledging outstanding performance
· Informing employees about the documentation of the process eg using the forms, maintaining confidentiality
-------------------------------------------
4 Start to use the system (or start the pilot).
· Using several generic performance criteria that relate to current key organisational strategies eg ethical conduct, EEO outcomes, commitment to continuous improvement, quality
· Ensuring that performance criteria are negotiated, and that the managers role to facilitate performance is clear
· Establishing an ‘enquiries’ service to respond to unforeseen problems
· Ensuring readiness of the design team to monitor the system
· Availability of support to users including further training, oversight of development of workplans
· Providing regular reports to all employees on the progress of implementation, as well as any common problems being experienced
================================================== ===============
Stage 3 - Monitor and Evaluate the System
1. Following the pilot or first stage, modify the system in accordance with outcomes
· The adequacy of administrative procedures to support the system
· The effectiveness of record-keeping in terms of clarity, relevance, ease of use and confidentiality
· The quality and usefulness of the performance data generated
· The adequacy of the training provided
--------------------------------------------
2. Analyse the performance data generated
· Cross-checking the aggregated performance data from work groups, teams, units and divisions against business plans and data collected through the compliance monitoring mechanism
· Measuring the extent of linkage that can be identified between work group, team or division performance and overall organisation performance
· Using the evaluation data to identify any inadequacies or problems in the system, and adjusting the system to eliminate the problems
-------------------------------------
3. Monitor equity and impact issues
For example:
· Equity of assessment, especially when there is a link to performance pay;
· Consistency in approach;
· Incidence of grievances;
· Perceptions of the fairness of the system by employees; and
· Impact on EEO groups
-------------------------------------------------
4. Evaluate the effectiveness of the system
· The simplicity of the system
· Nature of training and development needs being identified and addressed
· Adequacy of safeguards against biased or discriminatory practices
· Continually checking that the system is achieving its objectives and reflects the underlying principles
--------------------------------------------
5. Maintain individual and organisational acceptance and commitment to the system.
· Undertaking regular user/organisational surveys to evaluate perceived fairness, relevance, reliability, and equitable application of the system
· Measuring the extent to which motivation and enthusiasm for the system is sustained
· Reporting regularly to the executive of the organisation on the extent of use of the system and the outcomes
· Identifying and reporting on any obvious discrepancies between units and divisions that may reflect local management styles or particular problems requiring attention
· Ensuring regular reports to staff on organisational performance as performance data is aggregated at different levels of the organisation
· Establishing a performance acknowledgment scheme and/or creating incentives through enterprise bargaining at organisational level
--------------------------------------
6. Co-ordinate links to other performance management tools
· Development plans (with training budgets, corporate plans, 360 degree appraisal/ performance agreements)
· Staff surveys
· Client surveys
· Best practice/continuous improvement
· Quality assurance
· Audit reporting
---------------------------------------------
7. Monitor record-keeping system
· Improving the record-keeping system to minimise the administrative workload
· Assessing the usefulness of the information kept
· Checking the security of records
-------------------------------------------------------
8. Monitor the budget and time for resourcing the system
· Time contributed by the members of the design team balanced with the benefits to the organisation
· Cost of training provided to support the system
· Time involved by the employee and assessor in the performance management process
· Costs in administering the system eg record keeping, software etc
----------------------------------------------------------
9. Continuously refine the system
· Considering the need for continued training support, surveys, and safeguards for processing administration matters and record keeping
· Reviewing the performance data generated and the flexibility of the system
· Maintaining the links with the other organisational planning and evaluation processes
--------------------------------------------------
10. Evaluate the effectiveness of the complaints and compliance mechanisms
· Establishing a designated role for a compliance/ evaluation officer or committee to monitor consistency, fairness, and equity in the application of the system
· Including compliance performance criteria in all workplans of supervisors
· Monitoring and reporting on the number and nature of complaints
· Regularly reporting back on compliance targets
==============================================
IN BRIEF, THE ''PMS'' SHOULD INCLUDE
Overview of the Performance Management Process
Performance Planning
Ongoing Feedback
Employee Input
Performance Evaluation
Performance Review
Implementation
Ensure Alignment with Other HR Systems
Get Organizational Members on Board
Communicate
Automate
Pilot Test
Train Employees and Managers
Evaluate and Improve
==================================================
THINGS TO REMEMBER WHILE DEVELOPING ''PMS''
Possible Outcomes from Effective Performance Management [PMS]
�� Clarifying job responsibilities and expectations.
�� Enhancing individual and group productivity.
�� Developing employee capabilities to their fullest extent through effective feedback
and coaching.
�� Driving behavior to align with the organization’s core values, goals and strategy.
�� Providing a basis for making operational human capital decisions (e.g., pay).
�� Improving communication between employees and managers.
--------------------------------------------------------------------------------------
Guidelines for Establishing Effective Performance Goals
�� Goals must clearly define the end results to be accomplished.
�� To the extent possible, goals should have a direct and obvious link to organizational
success factors or goals.
�� Goals should be difficult, but achievable, to motivate performance.
�� Goals should be set in no more than three areas—attempting to achieve too many
different goals at once will impede success.
-----------------------------------------------------------------------------------------------------
Guidelines for Providing Feedback Effectively
�� Provide immediate positive and developmental feedback in a private location.
�� Ask for the employee’s view about what could have been done differently.
�� Be specific about what behaviors were effective or ineffective.
�� Focus on what the person did or did not do, not personal characteristics.
�� Collaboratively plan steps to address development needs.
�� Offer help in addressing development needs and providing resources.
-------------------------------------------------------------------------------------------
Guidelines for Writing Employee Accomplishments
�� Include the situation or circumstances faced by the employee.
�� Describe what specific actions the employee took to achieve results.
�� Describe the impact of the accomplishment on the work unit or organization.
-------------------------------------------------------------------------
Advantages of Performance Standards
�� Communicate key performance factors and expectations.
�� Show distinctions in effectiveness levels that help supervisors explain why an
employee was evaluated in a particular way.
�� Provide a job-relevant basis for evaluating employees, increasing fairness.
-----------------------------------------------------------------------------
Cornerstones of Successful Implementation
�� Ensure alignment with other HR systems. �� Pilot test.
�� Get organizational members on board. �� Train employees and managers.
�� Communicate. �� Evaluate and improve.
�� Automate.
---------------------------------------------------------------------------
Performance Management Training Topics
�� Philosophy and uses of the system.
�� Description of the rating process.
�� Roles and responsibilities of employees and managers.
�� How to plan performance, set expectations and set goals.
�� How to provide accurate evaluations, minimizing rating errors and rating inflation.
�� The importance of ongoing, constructive, specific behavioral feedback.
�� How to seek feedback effectively from others.
�� How to react to and act on feedback in a constructive manner.
�� How to give feedback in a manner that minimizes defensiveness and maintains selfesteem.
�� How to identify and address development needs.
�� How to use the automated system and related software.
--------------------------------------------------------------------------------------------------
Guidelines for Addressing Legal Requirements
�� Employees must be evaluated on factors that are relevant to their jobs.
�� Employees must be informed about what is expected of them and the standards
against which they will be evaluated at the beginning of the rating cycle.
�� There must be a standard, well-documented procedure for how the performance
management process will be conducted, with defined roles and responsibilities for
employees and managers.
�� Managers and employees should be trained on the performance management
process and relevant skills required to implement the process effectively (e.g., training
for managers on how to provide feedback to employees).
�� Managers should keep records to document examples of effective and, especially,
ineffective employee performance to substantiate their evaluations.
�� Managers should be held accountable for discussing performance issues with
employees and providing them with feedback in a timely manner during the rating
cycle.
�� Performance evaluations should be reviewed by a higher-level manager or panel.
�� The organization should provide a process whereby employees can formally comment
on and appeal their performance evaluations.
�� If performance evaluations are used for decision-making, the evaluation should
be consistent with the decision. For example, individuals who receive higher pay
raises/bonuses should have higher performance ratings than those who receive
lower raises/bonuses.
================================================== =
TO DEVELOP A ''PMS'' STRATEGY THE CEO/SENIOR MANAGEMENT
SHOULD LAY THE GUIDELINES
-IS THE COMPANY STRIVING FOR ''EXCELLENCE''
OR
-IS THE COMPANY STRIVING FOR ''COMPETITIVE POSITIONING''
ETC ETC
Here are the 10 steps for developing an effective performance
management strategy.
The 10 Key Steps in developing an effective performance management strategy:
1. Define what’s driving the need for a performance management solution. Like
the financial institution mentioned above, is the goal of the program to put in place a
succession plan? Is it turning around a poorly performing institution ?
---------------------------------------------------------------------
2. Determine your strategy for moving forward. For example, when Boeing realized
that it was losing ground to chief rival Airbus, the Chicago-based company looked at
the way its employees were organized. It saw that beating Airbus meant Boeing
would have to tap its extended enterprise—strategic partners outside the company, in
the same way that Airbus did. Boeing’s self-examination led to its strategy.
-----------------------------------------------------------
3. Align your business units with your strategy. In banking, mergers and acquisitions
happen at a frenetic pace. If your company has many business units, and some of
these are the result of newly acquired entities, then alignment becomes critical.
----------------------------------------------------------------------------
4. Agree on what kind of people you have in the company and what kind of
people you need. Don’t take it for granted that you know your employees’ skill sets.
A discussion with five different managers about an employee will lead to five different
opinions about his or her capabilities.
---------------------------------------------------------------
5. Evaluate employees on consistent criteria. If the rules by which you measure
success change, then you’ll never establish a baseline for employee performance.
And if you don’t have that, you can’t measure progress.
----------------------------------------------------------------------
6. Close the loop and give workers a sense of how they fit into the company’s
strategy, or don’t. Create an open line of communication about the performance
management framework you’ve built. If you have a company intranet, use its home
page to discuss progress and strategy. If your workforce doesn’t have access to
computers, consider a direct-mail campaign that highlights progress. Schedule time
with your direct reports to explain to them how their individual contributions are
affecting a goal of, say, increased sales or improved customer service.
---------------------------------------------------------------------
7. Give employees an opportunity for career growth. Once you’ve crafted your
strategy, aligned your business units and begun communicating goals to workers,
think about the opportunities this creates. As workers get excited about knowing the
company’s overall strategy and their part in it, they’ll want to know what they can do
to advance themselves professionally. Chart a path for workers to use to assume the
roles and responsibilities of the people they work for. Build their confidence with
developmental opportunities.
----------------------------------------------------------------------------------------------
8. Link workers’ skills to the job roles. Look at not only the level of skill your
employees and managers possess but also the type of skills they have. For instance,
you may have a very competent accountant in your company who also possesses
fine writing skills. With an understanding of both finance and writing, she might make
an excellent addition to an investor relations department.
---------------------------------------------------------------------------------
9. Encourage people to behave in a way that will carry the company’s goals
forward. Training will teach people the skills they need, but it won’t change behavior.
That happens when leaders within an organization show that they believe in a
performance management framework and they live it themselves.
--------------------------------------------------------------------------
10. Identify gaps and monitor these over time. Identify ways to coach and mentor.
And create a sense of accountability across your employees. Change unsettles many
people, but you can mitigate that uneasiness by putting in place a strategy that
demands that managers become engaged in the development of their charges. Make
your managers mentors, not disciplinarians. When performance gaps arise, see this
as a chance to build a stronger team, and not chastise someone for a shortcoming.
================================================== ==========
SOME USEFUL ADDITIONAL RESOURCES
Performance management System
Performance management system is a principal tool in achieving corporate objectives in that it links those objectives with employee goals and achievements. It focuses on improving performance through matching outcomes against individual, departments and organisational objectives, and to the training and development needs of employees at all organisational levels. Managers using performance management system effectively are generally more concerned with performance planning and improvement and performance assessment.
Performance management system is an accepted management practice operating within organizations because it can be a valuable process for employees and employers alike. It provides for both recognition of high performance and early detection of performance that is not meeting expectations, allowing prompt remedial action to be taken.
-----------------------------------------------------------------------------------------------------------
Benefits of performance management system
At a macro level performance management assists organisations to match outcomes with COMPANY objectives. It provides a system for improving ORGANIZATION performance and outcomes, within the COMPANY’s OBJECTIVES and policy framework, while maintaining good industrial relations. It generates benefits throughout organisational functions and processes.
Performance management system recognises that people are the organisation’s most valuable resource, and that people are the key to an innovative, professional and service-oriented public service. Performance management emphasises the relationship between the management and development of people and an effective organisation, and provides a fair and equitable environment for improving performance.
A performance management system
-links achievements at all levels of the organisation with corporate, business and DEPARTMENTAL objectives.
It provides the framework for:
·clarifying expectations, roles, responsibilities and resources required to achieve goals;
·improving communication and understanding between managers and employees in terms of work requirements, expectations, performance criteria and achievements;
*linking individual, team or unit performance with quality assurance, continuous improvement and evaluation processes of the organisation;
·facilitating, encouraging and assessing performance;
·encouraging structured feedback from employees and supervisors on performance and career planning and from the community on organisational performance;
·introducing an outcomes focused culture and increasing motivation;
·collecting data and information needed for management decision making or external review (eg by auditors);
·increasing the organisation’s capability to meet future requirements and to improve outcomes for the community;
·identifying performance which requires improvement; and
· recognising and acknowledging performance.
-----------------------------------------------------------------------------------------------
Performance management SYSTEM reflects the value of people to organisational performance, including:
1. performance of individuals / departments
2. employee skill levels / gaps if any.
3. employee position in the development plans.
4. corporate values, goals and ethical standards are clearly reflected in the performance management system;
5. Clear identification of expectations and responsibilities of individuals
6.employee allocated responsibility for ensuring improvement and performance strategies at all levels of the organisation.
7.specific expectations and responsibilities of managers, supervisors, teams and individuals for their role in the process.
8. Linking the individual’s contribution to organisational objectives
9. training and development are linked to the achievement of optimal organisational and individual performance;
10. the system is regularly reviewed, with particular attention given to key elements (eg process of reviewing individual performance; provision of helpful feedback; updating of key accountabilities, criteria and indicators; and training and development plans);
11. accountability is assigned to senior managers to ensure that performance, outcomes and training and development activities (relating to individuals, teams or units) are appropriate .
12. employee workplans contain agreed, clear and measurable performance criteria which are modified as changes occur in organisation policies, priorities or environment;
13. the system enables assessment of the individual’s contribution to the achievement of corporate goals;
14. transparent links exist between performance assessment and performance reward;
15. the system is clearly linked to the organisation’s strategic management framework and is not treated as an isolated function;
etc etc .
PMS provides
-as a valuable input to skills inventories for manpower planning;
-helps to identify what to pay and what will serve as an equitable monetary package;
-helps to clarify who could be trained
-helps to determine who could be promoted
-provides the development planning
Development planning is the process of creating experiences for your employees that promote skills and knowledge related to the position, as well as to professional growth.
Development plans draw from the Performance Evaluation:
Performance goals or needs (deficiencies) to be addressed
The employee, with supervisor assistance, identifies ways to achieve those goals and/or address performance deficiencies in systematic ways
Address opportunities for professional growth
Agreement and/or commitment between employee and supervisor
Planned follow-up
Such a system includes several components:
individual employee work plans,
work profile
development plans,
an education/training program,
a performance management and pay history.
Interim Performance Review
Annual Performance Review
THIS IS WHY IS ''PMS'' IS SO VITAL FOR THE
DEVELOPMENT OF HR PLANNING /MANPOWER PLANNING BECAUSE
IT PROVIDES THE BASIS/ BASIC/ FUTURE REQUIREMENTS
OF HUMAN RESOURCES.
================================================== =============
YOU CAN ALSO LINK/ INCLUDE
-SUCCESSION PLANNING PROGRAMS.
-TALENT MANAGEMENT PROGRAMS.
AS PART OF THIS PERFORMANCE MANAGEMENT SYSTEM.
==================================================
From India, Mumbai
Acknowledge(0)Amend(0)
HERE IS SOME USEFUL MATERIALS.
REGARDS
LEO LINGHAM
FIRST STEP,
1.Discuss the objectives/ expectations with the CEO/senior management.
2.Review the corporate plans.
3.Review the corporate objectives.
4.Review the corporate strategies.
5.Review the corporate HR objectives/ strategies.
6.Review the business process.
7.Review the management process.
8.Review the organization structure.
=====================================
SECOND,
If there is any change to be carried out to the management
process/businss process/ organization structure,
COMPLETE THAT.
==========================================
THIRD,
As mentioned by you,
-take each position of ASSISTANT MANAGERs / ABOVE,
conduct the job analysis
Several methods exist that may be used individually or in combination. These include:
review of job classification systems
incumbent interview
supervisor/direct boss interviews
expert panels [ direct boss/HRM/ others]
structured questionnaires
task inventories
check lists
open-ended questionnaires
job observations
incumbent work logs
------------------------------------------------------
FOURTH STEP ---ANALYSIS OF THE JOB.
What Aspects of a Job Are Analyzed?
Job Analysis should collect information on the following areas:
Duties and Tasks The basic unit of a job is the performance of specific tasks and duties. Information to be collected about these items may include: frequency, duration, effort, skill, complexity, equipment, standards, etc.
Environment This may have a significant impact on the physical requirements to be able to perform a job. The work environment may include unpleasant conditions such as offensive odors and temperature extremes. There may also be definite risks to the incumbent such as noxious fumes, radioactive substances, hostile and aggressive people, and dangerous explosives.
Tools and Equipment Some duties and tasks are performed using specific equipment and tools. Equipment may include protective clothing. These items need to be specified in a Job Analysis.
Relationships Supervision given and received. Relationships with internal or external people.
Requirements The knowledges, skills, and abilities (KSA's) required to perform the job. While an incumbent may have higher KSA's than those required for the job, a Job Analysis typically only states the minimum requirements to perform the job.
What does or should the person do?
What knowledge, skill, and abilities does it take to perform this job?
What is the result of the person performing the job?
How does this job fit in with other jobs in the organization?
What is the job’s contribution toward the organization’s goals?
The process may seek to obtain information about the:
work
worker
context within which the job exists
=================================================
FIFTH STEP - DEVELOPING JOB DESCRIPTORS
Worker Functions. The relationship of the worker to data, people, and things.
Work Fields. The techniques used to complete the tasks of the job. Over 100 such fields have been identified. This descriptor also includes the machines, tools, equipment, and work aids that are used in the job.
Materials, Products, Subject Matter, and/or Services. The outcomes of the job or the purpose of performing the job.
Worker Traits. The aptitudes, educational and vocational training, and personal traits required of the worker.
Physical Demands. Job requirements such as strength, observation, and talking. This descriptor also includes the physical environment of the work.
skills
abilities
knowledge
tasks
work activities
work context
experience levels required
job interests
work values/needs
=========================================
SIXTH STEP -- DEVELOPING JOB DESCRIPTIONS/JOB SPECIFICATIONS
There are as many different formats for job descriptions as there are jobs, but there are some basic pieces of information that most job descriptions have. Include them in yours, if you feel they are appropriate.
Job Scope . This section should contain a brief summary of the information found in more detail elsewhere in the description. A summary shouldn't be more than a few sentences long and should explain the main purposes and functions of the job.
Detailed duties and responsibilities. This is a more detailed description of the duties involved and separates the essential functions of the job from the incidental job functions for purposes of the PMS.
Accountabilities. A list of outcomes, the position is responsible for.
Skills required to perform the job. This can include compensable factors such as education, experience, and abilities.
Importance of job duties and tasks. Ranking the duties from most important to least important is a good way to convey this information since the task that consumes the most time is not necessarily the most important task. You can rank on a scale of one to 10, for example.
When and how often the tasks are performed. You might want to mention that certain tasks are only done once a month, quarter, year etc.
Job environment. Job environments can impact significantly on workers' motivation and job satisfaction. For example, it's a good idea to include in job descriptions factors like the fact that the work is done off-premises, or mention the existence of hazards, noises, physical proximity of other employees, and opportunities to communicate with other employees. Including these factors in the job description helps job applicants better understand the requirements of the job and helps you select the best candidate for the position.
Working Relationship. should include 1] direct reporting 2] dotted line communication 3]others.
Competencies.
KRA [ Key responsible areas]
KPA [ Key performance areas]
KPI [ Key performance indicators]
KPC [ Key performance criteria]
================================================== ==========
SEVENTH STEP --NOW WE DEVELOP THE PMS
DEVELOPING / MODIFYING
PERFORMANCE MANAGEMENT SYSTEM
Stage 1 - Review, Modify or Develop the System
1. Convene a design team, and/or contract external expertise to review, modify or develop the system, and coordinate links to other management tools
· Using ‘in-house’ resources and/or external expertise
· Balancing a commitment to maximising participation and consultation with available organisational resources
· Gaining input from a range of experts and users of the system
· Gaining and maintaining support at all levels of the organisation
--------------
2. Perform a needs analysis
· Identifying strengths and weaknesses of existing system
· Determining how the system might be improved
· Deciding on how much change staff will support
· Determining if existing skill base is sufficient to support the system
--------------------------------
3. Clarify the key objectives of the system, and the principles on which the system will be based
· Achieving understanding within the organisation at the outset about why the system is being introduced
· Obtaining input at all levels
· Planning to invest time and effort in overcoming sources of concern
· Identifying benefits to employees and promoting achievements
---------------------------------------
4. Decide which approach or combination of approaches is to be used, and who will be covered by the system.
Undertaking an organisational survey to assess level of organisational readiness
· Determining the relevance and appropriateness of the approach to the organisation’s culture, people management strategy and strategic direction
· Developing the pre-requisite organisational culture and environmental conditions
· Dealing with resistance
· Assessing resource needs/availability for successful implementation
-------------------------------------------------------------------
5. Decide whether or not a pilot is necessary
· The size of the organisation (eg pilot may not be necessary in very small organisations)
· How different the system is compared to any system previously used
· The timeframe for introducing or modifying the system
----------------------------------------------
6. Decide on the components of the performance assessment process
· How often will formal performance assessment and development meetings take place to regularly provide feedback, monitor achievement and adjust performance criteria (eg monthly, quarterly etc).
· What type of feedback approach will be used .
· What will be the format for workplans and record-keeping
· What the mix of organisationally generic and individual/team performance criteria will be
· Whether competencies are to be used
---------------------------------
7. Design the record-keeping, monitoring, compliance and complaints processes
· Ensuring the confidentiality of individual records between the individual and immediate supervisor
· Designing a monitoring process to ensure that fairness and validity are regularly assessed eg developing safeguards such as regular user surveys and reports
· Providing for compliance monitoring
· Establishing a complaint mechanism (eg clear link to organisation’s grievance and harassment process)
· Ensuring confidentiality by deciding who will have access to the aggregated information generated by the performance management system and why
· Deciding how regularly the performance data is to be aggregated, checked against business plans and what process will be used to feed the aggregated data back into the organisational planning process
· Deciding how long to keep information
------------------------------------------------
8. Develop strategies to ensure the system’s status as an integral part of organisational planning and continuous improvement efforts.
Ensuring the timing of the aggregation of performance data is aligned to planning and priority setting processes and to the COPRORATE Management Cycle.
· Including the performance management system as a strand of the organisation’s quality management strategy
· Linking the system to organisational training and development planning by including these as part of workplans
· Including mechanisms to ensure performance acknowledgment eg awards schemes
· Determine what documentation, policies and procedures are needed
================================================== ===============
Stage 2 - Implement the System
1. Develop an implementation plan
Determining the timing in line with the CORPORATE Management Cycle, corporate and business planning, and in relation to any other major organisational development initiatives
· Phasing in the system to ensure that everyone is adequately trained and supported in the introductory phases
-----------------------------------------------
2. Design and implement the promotional strategy
· Counteracting negative prior experiences and perceptions of performance management
· Promoting the system as a means of documenting achievements, and acknowledging and developing performance
· Conducting information sessions for all staff
· Involving the design team as ‘promoters’ and encouraging participation
· Establishing how staff will be informed of progress
-----------------------------------
3. Organise training
Providing training in the interpersonal communication skills of active listening, problem-solving, negotiation and how to give and receive feedback constructively and non-defensively
· Providing practical training in how to develop meaningful performance criteria, and how to assess training and development needs
· Providing training in facilitating performance, managing performance difficulties and acknowledging outstanding performance
· Informing employees about the documentation of the process eg using the forms, maintaining confidentiality
-------------------------------------------
4 Start to use the system (or start the pilot).
· Using several generic performance criteria that relate to current key organisational strategies eg ethical conduct, EEO outcomes, commitment to continuous improvement, quality
· Ensuring that performance criteria are negotiated, and that the managers role to facilitate performance is clear
· Establishing an ‘enquiries’ service to respond to unforeseen problems
· Ensuring readiness of the design team to monitor the system
· Availability of support to users including further training, oversight of development of workplans
· Providing regular reports to all employees on the progress of implementation, as well as any common problems being experienced
================================================== ===============
Stage 3 - Monitor and Evaluate the System
1. Following the pilot or first stage, modify the system in accordance with outcomes
· The adequacy of administrative procedures to support the system
· The effectiveness of record-keeping in terms of clarity, relevance, ease of use and confidentiality
· The quality and usefulness of the performance data generated
· The adequacy of the training provided
--------------------------------------------
2. Analyse the performance data generated
· Cross-checking the aggregated performance data from work groups, teams, units and divisions against business plans and data collected through the compliance monitoring mechanism
· Measuring the extent of linkage that can be identified between work group, team or division performance and overall organisation performance
· Using the evaluation data to identify any inadequacies or problems in the system, and adjusting the system to eliminate the problems
-------------------------------------
3. Monitor equity and impact issues
For example:
· Equity of assessment, especially when there is a link to performance pay;
· Consistency in approach;
· Incidence of grievances;
· Perceptions of the fairness of the system by employees; and
· Impact on EEO groups
-------------------------------------------------
4. Evaluate the effectiveness of the system
· The simplicity of the system
· Nature of training and development needs being identified and addressed
· Adequacy of safeguards against biased or discriminatory practices
· Continually checking that the system is achieving its objectives and reflects the underlying principles
--------------------------------------------
5. Maintain individual and organisational acceptance and commitment to the system.
· Undertaking regular user/organisational surveys to evaluate perceived fairness, relevance, reliability, and equitable application of the system
· Measuring the extent to which motivation and enthusiasm for the system is sustained
· Reporting regularly to the executive of the organisation on the extent of use of the system and the outcomes
· Identifying and reporting on any obvious discrepancies between units and divisions that may reflect local management styles or particular problems requiring attention
· Ensuring regular reports to staff on organisational performance as performance data is aggregated at different levels of the organisation
· Establishing a performance acknowledgment scheme and/or creating incentives through enterprise bargaining at organisational level
--------------------------------------
6. Co-ordinate links to other performance management tools
· Development plans (with training budgets, corporate plans, 360 degree appraisal/ performance agreements)
· Staff surveys
· Client surveys
· Best practice/continuous improvement
· Quality assurance
· Audit reporting
---------------------------------------------
7. Monitor record-keeping system
· Improving the record-keeping system to minimise the administrative workload
· Assessing the usefulness of the information kept
· Checking the security of records
-------------------------------------------------------
8. Monitor the budget and time for resourcing the system
· Time contributed by the members of the design team balanced with the benefits to the organisation
· Cost of training provided to support the system
· Time involved by the employee and assessor in the performance management process
· Costs in administering the system eg record keeping, software etc
----------------------------------------------------------
9. Continuously refine the system
· Considering the need for continued training support, surveys, and safeguards for processing administration matters and record keeping
· Reviewing the performance data generated and the flexibility of the system
· Maintaining the links with the other organisational planning and evaluation processes
--------------------------------------------------
10. Evaluate the effectiveness of the complaints and compliance mechanisms
· Establishing a designated role for a compliance/ evaluation officer or committee to monitor consistency, fairness, and equity in the application of the system
· Including compliance performance criteria in all workplans of supervisors
· Monitoring and reporting on the number and nature of complaints
· Regularly reporting back on compliance targets
==============================================
IN BRIEF, THE ''PMS'' SHOULD INCLUDE
Overview of the Performance Management Process
Performance Planning
Ongoing Feedback
Employee Input
Performance Evaluation
Performance Review
Implementation
Ensure Alignment with Other HR Systems
Get Organizational Members on Board
Communicate
Automate
Pilot Test
Train Employees and Managers
Evaluate and Improve
==================================================
THINGS TO REMEMBER WHILE DEVELOPING ''PMS''
Possible Outcomes from Effective Performance Management [PMS]
�� Clarifying job responsibilities and expectations.
�� Enhancing individual and group productivity.
�� Developing employee capabilities to their fullest extent through effective feedback
and coaching.
�� Driving behavior to align with the organization’s core values, goals and strategy.
�� Providing a basis for making operational human capital decisions (e.g., pay).
�� Improving communication between employees and managers.
--------------------------------------------------------------------------------------
Guidelines for Establishing Effective Performance Goals
�� Goals must clearly define the end results to be accomplished.
�� To the extent possible, goals should have a direct and obvious link to organizational
success factors or goals.
�� Goals should be difficult, but achievable, to motivate performance.
�� Goals should be set in no more than three areas—attempting to achieve too many
different goals at once will impede success.
-----------------------------------------------------------------------------------------------------
Guidelines for Providing Feedback Effectively
�� Provide immediate positive and developmental feedback in a private location.
�� Ask for the employee’s view about what could have been done differently.
�� Be specific about what behaviors were effective or ineffective.
�� Focus on what the person did or did not do, not personal characteristics.
�� Collaboratively plan steps to address development needs.
�� Offer help in addressing development needs and providing resources.
-------------------------------------------------------------------------------------------
Guidelines for Writing Employee Accomplishments
�� Include the situation or circumstances faced by the employee.
�� Describe what specific actions the employee took to achieve results.
�� Describe the impact of the accomplishment on the work unit or organization.
-------------------------------------------------------------------------
Advantages of Performance Standards
�� Communicate key performance factors and expectations.
�� Show distinctions in effectiveness levels that help supervisors explain why an
employee was evaluated in a particular way.
�� Provide a job-relevant basis for evaluating employees, increasing fairness.
-----------------------------------------------------------------------------
Cornerstones of Successful Implementation
�� Ensure alignment with other HR systems. �� Pilot test.
�� Get organizational members on board. �� Train employees and managers.
�� Communicate. �� Evaluate and improve.
�� Automate.
---------------------------------------------------------------------------
Performance Management Training Topics
�� Philosophy and uses of the system.
�� Description of the rating process.
�� Roles and responsibilities of employees and managers.
�� How to plan performance, set expectations and set goals.
�� How to provide accurate evaluations, minimizing rating errors and rating inflation.
�� The importance of ongoing, constructive, specific behavioral feedback.
�� How to seek feedback effectively from others.
�� How to react to and act on feedback in a constructive manner.
�� How to give feedback in a manner that minimizes defensiveness and maintains selfesteem.
�� How to identify and address development needs.
�� How to use the automated system and related software.
--------------------------------------------------------------------------------------------------
Guidelines for Addressing Legal Requirements
�� Employees must be evaluated on factors that are relevant to their jobs.
�� Employees must be informed about what is expected of them and the standards
against which they will be evaluated at the beginning of the rating cycle.
�� There must be a standard, well-documented procedure for how the performance
management process will be conducted, with defined roles and responsibilities for
employees and managers.
�� Managers and employees should be trained on the performance management
process and relevant skills required to implement the process effectively (e.g., training
for managers on how to provide feedback to employees).
�� Managers should keep records to document examples of effective and, especially,
ineffective employee performance to substantiate their evaluations.
�� Managers should be held accountable for discussing performance issues with
employees and providing them with feedback in a timely manner during the rating
cycle.
�� Performance evaluations should be reviewed by a higher-level manager or panel.
�� The organization should provide a process whereby employees can formally comment
on and appeal their performance evaluations.
�� If performance evaluations are used for decision-making, the evaluation should
be consistent with the decision. For example, individuals who receive higher pay
raises/bonuses should have higher performance ratings than those who receive
lower raises/bonuses.
================================================== =
TO DEVELOP A ''PMS'' STRATEGY THE CEO/SENIOR MANAGEMENT
SHOULD LAY THE GUIDELINES
-IS THE COMPANY STRIVING FOR ''EXCELLENCE''
OR
-IS THE COMPANY STRIVING FOR ''COMPETITIVE POSITIONING''
ETC ETC
Here are the 10 steps for developing an effective performance
management strategy.
The 10 Key Steps in developing an effective performance management strategy:
1. Define what’s driving the need for a performance management solution. Like
the financial institution mentioned above, is the goal of the program to put in place a
succession plan? Is it turning around a poorly performing institution ?
---------------------------------------------------------------------
2. Determine your strategy for moving forward. For example, when Boeing realized
that it was losing ground to chief rival Airbus, the Chicago-based company looked at
the way its employees were organized. It saw that beating Airbus meant Boeing
would have to tap its extended enterprise—strategic partners outside the company, in
the same way that Airbus did. Boeing’s self-examination led to its strategy.
-----------------------------------------------------------
3. Align your business units with your strategy. In banking, mergers and acquisitions
happen at a frenetic pace. If your company has many business units, and some of
these are the result of newly acquired entities, then alignment becomes critical.
----------------------------------------------------------------------------
4. Agree on what kind of people you have in the company and what kind of
people you need. Don’t take it for granted that you know your employees’ skill sets.
A discussion with five different managers about an employee will lead to five different
opinions about his or her capabilities.
---------------------------------------------------------------
5. Evaluate employees on consistent criteria. If the rules by which you measure
success change, then you’ll never establish a baseline for employee performance.
And if you don’t have that, you can’t measure progress.
----------------------------------------------------------------------
6. Close the loop and give workers a sense of how they fit into the company’s
strategy, or don’t. Create an open line of communication about the performance
management framework you’ve built. If you have a company intranet, use its home
page to discuss progress and strategy. If your workforce doesn’t have access to
computers, consider a direct-mail campaign that highlights progress. Schedule time
with your direct reports to explain to them how their individual contributions are
affecting a goal of, say, increased sales or improved customer service.
---------------------------------------------------------------------
7. Give employees an opportunity for career growth. Once you’ve crafted your
strategy, aligned your business units and begun communicating goals to workers,
think about the opportunities this creates. As workers get excited about knowing the
company’s overall strategy and their part in it, they’ll want to know what they can do
to advance themselves professionally. Chart a path for workers to use to assume the
roles and responsibilities of the people they work for. Build their confidence with
developmental opportunities.
----------------------------------------------------------------------------------------------
8. Link workers’ skills to the job roles. Look at not only the level of skill your
employees and managers possess but also the type of skills they have. For instance,
you may have a very competent accountant in your company who also possesses
fine writing skills. With an understanding of both finance and writing, she might make
an excellent addition to an investor relations department.
---------------------------------------------------------------------------------
9. Encourage people to behave in a way that will carry the company’s goals
forward. Training will teach people the skills they need, but it won’t change behavior.
That happens when leaders within an organization show that they believe in a
performance management framework and they live it themselves.
--------------------------------------------------------------------------
10. Identify gaps and monitor these over time. Identify ways to coach and mentor.
And create a sense of accountability across your employees. Change unsettles many
people, but you can mitigate that uneasiness by putting in place a strategy that
demands that managers become engaged in the development of their charges. Make
your managers mentors, not disciplinarians. When performance gaps arise, see this
as a chance to build a stronger team, and not chastise someone for a shortcoming.
================================================== ==========
SOME USEFUL ADDITIONAL RESOURCES
Performance management System
Performance management system is a principal tool in achieving corporate objectives in that it links those objectives with employee goals and achievements. It focuses on improving performance through matching outcomes against individual, departments and organisational objectives, and to the training and development needs of employees at all organisational levels. Managers using performance management system effectively are generally more concerned with performance planning and improvement and performance assessment.
Performance management system is an accepted management practice operating within organizations because it can be a valuable process for employees and employers alike. It provides for both recognition of high performance and early detection of performance that is not meeting expectations, allowing prompt remedial action to be taken.
-----------------------------------------------------------------------------------------------------------
Benefits of performance management system
At a macro level performance management assists organisations to match outcomes with COMPANY objectives. It provides a system for improving ORGANIZATION performance and outcomes, within the COMPANY’s OBJECTIVES and policy framework, while maintaining good industrial relations. It generates benefits throughout organisational functions and processes.
Performance management system recognises that people are the organisation’s most valuable resource, and that people are the key to an innovative, professional and service-oriented public service. Performance management emphasises the relationship between the management and development of people and an effective organisation, and provides a fair and equitable environment for improving performance.
A performance management system
-links achievements at all levels of the organisation with corporate, business and DEPARTMENTAL objectives.
It provides the framework for:
·clarifying expectations, roles, responsibilities and resources required to achieve goals;
·improving communication and understanding between managers and employees in terms of work requirements, expectations, performance criteria and achievements;
*linking individual, team or unit performance with quality assurance, continuous improvement and evaluation processes of the organisation;
·facilitating, encouraging and assessing performance;
·encouraging structured feedback from employees and supervisors on performance and career planning and from the community on organisational performance;
·introducing an outcomes focused culture and increasing motivation;
·collecting data and information needed for management decision making or external review (eg by auditors);
·increasing the organisation’s capability to meet future requirements and to improve outcomes for the community;
·identifying performance which requires improvement; and
· recognising and acknowledging performance.
-----------------------------------------------------------------------------------------------
Performance management SYSTEM reflects the value of people to organisational performance, including:
1. performance of individuals / departments
2. employee skill levels / gaps if any.
3. employee position in the development plans.
4. corporate values, goals and ethical standards are clearly reflected in the performance management system;
5. Clear identification of expectations and responsibilities of individuals
6.employee allocated responsibility for ensuring improvement and performance strategies at all levels of the organisation.
7.specific expectations and responsibilities of managers, supervisors, teams and individuals for their role in the process.
8. Linking the individual’s contribution to organisational objectives
9. training and development are linked to the achievement of optimal organisational and individual performance;
10. the system is regularly reviewed, with particular attention given to key elements (eg process of reviewing individual performance; provision of helpful feedback; updating of key accountabilities, criteria and indicators; and training and development plans);
11. accountability is assigned to senior managers to ensure that performance, outcomes and training and development activities (relating to individuals, teams or units) are appropriate .
12. employee workplans contain agreed, clear and measurable performance criteria which are modified as changes occur in organisation policies, priorities or environment;
13. the system enables assessment of the individual’s contribution to the achievement of corporate goals;
14. transparent links exist between performance assessment and performance reward;
15. the system is clearly linked to the organisation’s strategic management framework and is not treated as an isolated function;
etc etc .
PMS provides
-as a valuable input to skills inventories for manpower planning;
-helps to identify what to pay and what will serve as an equitable monetary package;
-helps to clarify who could be trained
-helps to determine who could be promoted
-provides the development planning
Development planning is the process of creating experiences for your employees that promote skills and knowledge related to the position, as well as to professional growth.
Development plans draw from the Performance Evaluation:
Performance goals or needs (deficiencies) to be addressed
The employee, with supervisor assistance, identifies ways to achieve those goals and/or address performance deficiencies in systematic ways
Address opportunities for professional growth
Agreement and/or commitment between employee and supervisor
Planned follow-up
Such a system includes several components:
individual employee work plans,
work profile
development plans,
an education/training program,
a performance management and pay history.
Interim Performance Review
Annual Performance Review
THIS IS WHY IS ''PMS'' IS SO VITAL FOR THE
DEVELOPMENT OF HR PLANNING /MANPOWER PLANNING BECAUSE
IT PROVIDES THE BASIS/ BASIC/ FUTURE REQUIREMENTS
OF HUMAN RESOURCES.
================================================== =============
YOU CAN ALSO LINK/ INCLUDE
-SUCCESSION PLANNING PROGRAMS.
-TALENT MANAGEMENT PROGRAMS.
AS PART OF THIS PERFORMANCE MANAGEMENT SYSTEM.
==================================================
From India, Mumbai
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POSITION : MANAGER - TRAINING & DEVELOPMENT
HERE ARE SOME BROADGUIDELINE ON SKILLS.
Demonstrated ability to think both strategically and at a more operational level
Demonstrated group facilitation skills up to executive level
Sound knowledge of the concepts, principles, practices, and techniques related to learning and development, organizational behaviour, organizational culture, leadership and team development practices and ability to translate into practical programs
Sound knowledge of human resource functions, practices, policies, programs and performance technology
Ability to establish and maintain excellent internal and external relationships in a highly collaborative and customer service oriented manner
Highly professional and positive attitude
Excellent communication, interpersonal and organizational skills
Ability to multitask in a high pressure, deadline driven environment
Ability to work independently with minimal supervision
Ability to maintain strict confidentiality and use discretion, diplomacy and tact
Strong computer skills including: MS Word, Excel and Power Point
================================================== ========
PERFORMANCE CRITERIA
1.Leads effectively, including demonstrated
· ability to plan, prepare, promote deliver and evaluate innovative learning and development activities consistent with Company’s vision, purpose and business objectives
· ability to lead change and innovation
· commitment to and ability to model the behaviours required by the CO.s Values, CO.s Code of Conduct and the CO.s Leadership Values
--------------------------------------------------------------------
2.Communicates with influence, including the ability to
· represent COMPANY with credibility and professionalism
· think on your feet and communicate clearly verbally and in writing
· negotiate persuasively
-------------------------------------------------------------------------------
3.Achieves results, with demonstrated capacity to
· manage projects, organise information, monitor progress and meet deadlines
· motivate self and others to achieve results
· provide professional/specialist/technical expertise and knowledge
· support the delivery of CO.’s learning and development programs to achieve business outcomes.
---------------------------------------------------------------------------------------------
4. Builds and maintains relationships, in particular, skills in
· delivering quality customer service
· developing and maintaining productive internal and external relationships, partnerships and networks
· working effectively as a team member, contributing to both the formulation and achievement of team, business and corporate goals
----------------------------------------------------------------------------------
5. Manages self, in particular the ability to
· under limited direction, develop innovative and creative approaches and solutions to address learning and development needs for staff in COMPANY and for THE external customers
· accept responsibility and accountability
· manage and progress own ongoing learning and development
================================================== =======================
TRAINING AND DEVELOPMENT KRAs and KPIs.
KRA 1-deliver relevant and targeted programs to the
organization employees.
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--% INCREASE INCREASE IN TRAINING PROGRAMS
KPI 3--% INCREASE IN EMPLOYEE PARTICIPATION.
===============================================
KRA 2-promote the programs/learning culture
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--NUMBER OF DEPARTMENTS SATISFACTION LEVEL.
KPI 3--% INCREASE IN TYPES OF ACTIVITIES
===============================================
KRA 3-provide lead in the provision of
organization learning and development service
KPI 1--NO. OF TRAINING DAYS % INCREASE
KPI 2--NO. OF EMPLOYEES PARTICIPATING % INCREASE
KPI 3--NO. OF INHOUSE PROGRAMS % INCREASE
KPI 4--NO. OF EXTERNAL PROGRAMS ATTENDED %INCREASE.
KPI 5--NO. OF EXTERNAL TRAINING PACKAGES BOUGHT %INCREASE.
KPI 6--% INCREASE IN COST.
KPI 7--% INCREASE IN RESOURCE REQUIREMENTS.
================================================
KRA 4-improvements in capabilities/capacities
to deliver L&D.
KPI 1--PROGRAMS IMPLEMENTED ON TIME [ % ]
KPI 2--PROGRAMS IMPLEMENTED WITHIN BUDGET [ %]
KPI 3--EFFECTIVE USE OF PERFORMANCE MANAGEMENT
SYSTEM FOR DEVELOPMENT [ % ]
================================================
REGARDS
LEO LINGHAM
From India, Mumbai
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HERE ARE SOME BROADGUIDELINE ON SKILLS.
Demonstrated ability to think both strategically and at a more operational level
Demonstrated group facilitation skills up to executive level
Sound knowledge of the concepts, principles, practices, and techniques related to learning and development, organizational behaviour, organizational culture, leadership and team development practices and ability to translate into practical programs
Sound knowledge of human resource functions, practices, policies, programs and performance technology
Ability to establish and maintain excellent internal and external relationships in a highly collaborative and customer service oriented manner
Highly professional and positive attitude
Excellent communication, interpersonal and organizational skills
Ability to multitask in a high pressure, deadline driven environment
Ability to work independently with minimal supervision
Ability to maintain strict confidentiality and use discretion, diplomacy and tact
Strong computer skills including: MS Word, Excel and Power Point
================================================== ========
PERFORMANCE CRITERIA
1.Leads effectively, including demonstrated
· ability to plan, prepare, promote deliver and evaluate innovative learning and development activities consistent with Company’s vision, purpose and business objectives
· ability to lead change and innovation
· commitment to and ability to model the behaviours required by the CO.s Values, CO.s Code of Conduct and the CO.s Leadership Values
--------------------------------------------------------------------
2.Communicates with influence, including the ability to
· represent COMPANY with credibility and professionalism
· think on your feet and communicate clearly verbally and in writing
· negotiate persuasively
-------------------------------------------------------------------------------
3.Achieves results, with demonstrated capacity to
· manage projects, organise information, monitor progress and meet deadlines
· motivate self and others to achieve results
· provide professional/specialist/technical expertise and knowledge
· support the delivery of CO.’s learning and development programs to achieve business outcomes.
---------------------------------------------------------------------------------------------
4. Builds and maintains relationships, in particular, skills in
· delivering quality customer service
· developing and maintaining productive internal and external relationships, partnerships and networks
· working effectively as a team member, contributing to both the formulation and achievement of team, business and corporate goals
----------------------------------------------------------------------------------
5. Manages self, in particular the ability to
· under limited direction, develop innovative and creative approaches and solutions to address learning and development needs for staff in COMPANY and for THE external customers
· accept responsibility and accountability
· manage and progress own ongoing learning and development
================================================== =======================
TRAINING AND DEVELOPMENT KRAs and KPIs.
KRA 1-deliver relevant and targeted programs to the
organization employees.
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--% INCREASE INCREASE IN TRAINING PROGRAMS
KPI 3--% INCREASE IN EMPLOYEE PARTICIPATION.
===============================================
KRA 2-promote the programs/learning culture
KPI 1--EMPLOYEE SATISFACTION FEEDBACK THROUGH SURVEY
SATISFACTION LEVEL MINIMUM 70%.
KPI 2--NUMBER OF DEPARTMENTS SATISFACTION LEVEL.
KPI 3--% INCREASE IN TYPES OF ACTIVITIES
===============================================
KRA 3-provide lead in the provision of
organization learning and development service
KPI 1--NO. OF TRAINING DAYS % INCREASE
KPI 2--NO. OF EMPLOYEES PARTICIPATING % INCREASE
KPI 3--NO. OF INHOUSE PROGRAMS % INCREASE
KPI 4--NO. OF EXTERNAL PROGRAMS ATTENDED %INCREASE.
KPI 5--NO. OF EXTERNAL TRAINING PACKAGES BOUGHT %INCREASE.
KPI 6--% INCREASE IN COST.
KPI 7--% INCREASE IN RESOURCE REQUIREMENTS.
================================================
KRA 4-improvements in capabilities/capacities
to deliver L&D.
KPI 1--PROGRAMS IMPLEMENTED ON TIME [ % ]
KPI 2--PROGRAMS IMPLEMENTED WITHIN BUDGET [ %]
KPI 3--EFFECTIVE USE OF PERFORMANCE MANAGEMENT
SYSTEM FOR DEVELOPMENT [ % ]
================================================
REGARDS
LEO LINGHAM
From India, Mumbai
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Take a bow, Mr. Leo. You deserve it. Even a totally uninitiated person like me knows something about KRA, KPA, and KPIs. You deserve more than just praise. But I don't know what more is possible.
With true regards,
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With true regards,
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Hello all seniors,
I work for a leading pharma company as a Senior Executive in hospitality services. I am responsible for the smooth functioning of the guesthouse and canteen services. The guest house has 33 rooms and 87 beds. Additionally, the guest house provides food production and services to at least 6 different locations other than its regular operations.
I feel that I struggle to accurately showcase my responsibilities and achievements during the performance appraisal process. As a result, I may not be receiving the recognition or rewards I believe I deserve.
I would appreciate guidance on how to outline my Key Result Areas (KRAs) and Key Performance Indicators (KPIs). Which specific aspects should I emphasize the most? By tracking and maintaining records of these elements throughout the year, I aim to have valuable information for my upcoming appraisal in April 08.
Thank you and regards,
chefsubodh
From India, Vadodara
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I work for a leading pharma company as a Senior Executive in hospitality services. I am responsible for the smooth functioning of the guesthouse and canteen services. The guest house has 33 rooms and 87 beds. Additionally, the guest house provides food production and services to at least 6 different locations other than its regular operations.
I feel that I struggle to accurately showcase my responsibilities and achievements during the performance appraisal process. As a result, I may not be receiving the recognition or rewards I believe I deserve.
I would appreciate guidance on how to outline my Key Result Areas (KRAs) and Key Performance Indicators (KPIs). Which specific aspects should I emphasize the most? By tracking and maintaining records of these elements throughout the year, I aim to have valuable information for my upcoming appraisal in April 08.
Thank you and regards,
chefsubodh
From India, Vadodara
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Hi,
Primarily, the customer responses (in this case, the people availing this facility) will have to provide a rating for the services rendered. Anyways, there are some areas that can be looked at:
- Number of complaints lodged
- Number of repetitive complaints lodged
- Average time to complaint resolution
- Manpower availability/resource management
- Number of accolades/"excellent service" notes received (I guess there is a customer complaint/satisfaction note available - if not, make it available)
- Cost of operations - actual vs. budget
These are the parameters you can use for Guest House management:
- Cleanliness
- Facilities/equipment functioning
- Service quality (behavior, availability, etc., of staff)
For the Canteen:
- Food quality
- Timeliness and cleanliness of food
- Service quality
This is what is coming to my mind at this juncture - I guess you will be able to develop further from this.
All the best!
Regards
From India, Madras
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Primarily, the customer responses (in this case, the people availing this facility) will have to provide a rating for the services rendered. Anyways, there are some areas that can be looked at:
- Number of complaints lodged
- Number of repetitive complaints lodged
- Average time to complaint resolution
- Manpower availability/resource management
- Number of accolades/"excellent service" notes received (I guess there is a customer complaint/satisfaction note available - if not, make it available)
- Cost of operations - actual vs. budget
These are the parameters you can use for Guest House management:
- Cleanliness
- Facilities/equipment functioning
- Service quality (behavior, availability, etc., of staff)
For the Canteen:
- Food quality
- Timeliness and cleanliness of food
- Service quality
This is what is coming to my mind at this juncture - I guess you will be able to develop further from this.
All the best!
Regards
From India, Madras
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Hi, Greetings ! The explanation is very good and really helpful. I appreciate and thank you. Request to keep posting of this kind. Have a good day ahead. Regards Durga Gangadhar Reddy Hyderabad.
From India, Hyderabad
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From India, Hyderabad
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Hi,
Yes, I agree with the previous answers on customer and production KPIs. I suppose you could also impress your 'finance' seniors who are mostly interested in what directly contributes to the bottom line. A few more suggestions: Business Value Growth - your operating units' turnover growth compared to the previous period. Brand recognizability - when customers are inquiring about your kind of service, are you mentioned among the top three or five in your location? Prime Clients Rate - is there growth in the clients who contribute to 70% or more of your revenues? Number of new products - means variety and greater customer attraction - especially in the food production area (new menus/food and beverage items?) Inventory and Purchasing efficiencies - new technologies that reduce wastage? Facility Upgrades - for example, extra conveniences in your rooms and/or other grounds mean you can increase the room charges.
From Kenya
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Yes, I agree with the previous answers on customer and production KPIs. I suppose you could also impress your 'finance' seniors who are mostly interested in what directly contributes to the bottom line. A few more suggestions: Business Value Growth - your operating units' turnover growth compared to the previous period. Brand recognizability - when customers are inquiring about your kind of service, are you mentioned among the top three or five in your location? Prime Clients Rate - is there growth in the clients who contribute to 70% or more of your revenues? Number of new products - means variety and greater customer attraction - especially in the food production area (new menus/food and beverage items?) Inventory and Purchasing efficiencies - new technologies that reduce wastage? Facility Upgrades - for example, extra conveniences in your rooms and/or other grounds mean you can increase the room charges.
From Kenya
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1. First, instruct all your employees to list out their routine tasks.
2. Then, you will receive a comprehensive list of the tasks.
3. Next, add all the assignments you have in mind.
4. Finally, decide on the key result areas of your employees and discuss them with each person personally.
Feel free to reach out to me with any questions or clarifications as needed.
Deepak
Dehradun
From India, Delhi
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2. Then, you will receive a comprehensive list of the tasks.
3. Next, add all the assignments you have in mind.
4. Finally, decide on the key result areas of your employees and discuss them with each person personally.
Feel free to reach out to me with any questions or clarifications as needed.
Deepak
Dehradun
From India, Delhi
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Hi,
First, you have to differentiate between KPI and KRA. Set KPT for the department; accordingly, you can segregate the KRA of the department (i.e., individual). After that, you can set your KRA to achieve at the end of the year. Otherwise, it is very difficult to control anything. What would be the mechanism for controlling and monitoring?
KPI should be changed at fixed intervals wherever applicable, but first, set KPI and then set KRA of an individual in the department.
Regards
From India, Delhi
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First, you have to differentiate between KPI and KRA. Set KPT for the department; accordingly, you can segregate the KRA of the department (i.e., individual). After that, you can set your KRA to achieve at the end of the year. Otherwise, it is very difficult to control anything. What would be the mechanism for controlling and monitoring?
KPI should be changed at fixed intervals wherever applicable, but first, set KPI and then set KRA of an individual in the department.
Regards
From India, Delhi
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Thaks a lot for this detailed explaination. Can you please guide upon the key result area for VP-PCG Sales? Regards, Jyo
From India, Mumbai
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From India, Mumbai
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hi Leo, Very well explained,it helped me a lot to know the difference between the three... Regards, Sujata.
From India, New Delhi
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From India, New Delhi
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Hello Friends,
Can anyone answer me a few questions:
Q1) What are Payroll source documents?
Q2) What are the general deductions made while doing payroll for an employee?
Q3) What are Payroll Taxes?
Q4) What are Payroll Transactions?
From India, New Delhi
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Can anyone answer me a few questions:
Q1) What are Payroll source documents?
Q2) What are the general deductions made while doing payroll for an employee?
Q3) What are Payroll Taxes?
Q4) What are Payroll Transactions?
From India, New Delhi
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Hi leo, Thanks a lot the way you have describe, these kind of answer really help the user to stay connected with the forum and add valuable things to keep updated. Regards arun
From India, Delhi
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From India, Delhi
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Dear Mr. Leo,
First of all, I thank you very much for the useful information. I am in academics and love to update myself with regard to the recent HR practices of different industries. Your posting with respect to KRA, KPA, and KPI is excellent.
Regards and thanks,
Sujatha Kris
From India, Vadodara
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First of all, I thank you very much for the useful information. I am in academics and love to update myself with regard to the recent HR practices of different industries. Your posting with respect to KRA, KPA, and KPI is excellent.
Regards and thanks,
Sujatha Kris
From India, Vadodara
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can any one explain what is the diffrence between job objective and KRA i want to know with reference to job description preparation. Shahid
From Pakistan, Lahore
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From Pakistan, Lahore
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Very good content..its really very beneficial for all HR people. Thnaks Mr. Leo. Regards Khushi
From India, Jaipur
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From India, Jaipur
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Hi Dear All,
Actually, I am working on job analysis nowadays. I am designing JD's specific to designation. The problem is that, as it relates to a manufacturing industry, there are so many people working in the same designation, and each employee has a different job description and job specifications. Therefore, merging these numerous responsibilities and specifications into a standard format is challenging.
Please guide me on how I can create a standard job description.
Shahid
From Pakistan, Lahore
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Actually, I am working on job analysis nowadays. I am designing JD's specific to designation. The problem is that, as it relates to a manufacturing industry, there are so many people working in the same designation, and each employee has a different job description and job specifications. Therefore, merging these numerous responsibilities and specifications into a standard format is challenging.
Please guide me on how I can create a standard job description.
Shahid
From Pakistan, Lahore
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I’m Kelly from Business Development
Let me introduce Balanced Scorecard Toolkit (KPI, KPA, Metrics and other)
It's presentation contain:
- What is Balanced Scorecard; Getting benefit of Balanced Scorecard;
- Examining company; Building Balanced Scorecard; Implementing Balanced Scorecard;
- Use Balanced Scorecard to improve business performance; Company after Balanced Scorecard;
The Balanced Scorecard Toolkit is a set of documents designed to help develop, implement, use and evaluateBalanced Scorecard in the company to measure, control and improve performance.
Check the information about toolkit parts below or purchase a full version.
bsc-toolkit | Business Development Metrics <link updated to site home> ( Search On Cite | Search On Google )
Please fill free to contact me should you have any questions.
Kelly
From Russian Federation, Moscow
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Let me introduce Balanced Scorecard Toolkit (KPI, KPA, Metrics and other)
It's presentation contain:
- What is Balanced Scorecard; Getting benefit of Balanced Scorecard;
- Examining company; Building Balanced Scorecard; Implementing Balanced Scorecard;
- Use Balanced Scorecard to improve business performance; Company after Balanced Scorecard;
The Balanced Scorecard Toolkit is a set of documents designed to help develop, implement, use and evaluateBalanced Scorecard in the company to measure, control and improve performance.
Check the information about toolkit parts below or purchase a full version.
bsc-toolkit | Business Development Metrics <link updated to site home> ( Search On Cite | Search On Google )
Please fill free to contact me should you have any questions.
Kelly
From Russian Federation, Moscow
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great info, Mr.Leo, thank you. can you assist me with the project im working on, i want to do a project on Talent management, can you give me a structure on in, it will give me a great learning mite, :) 
From India, Bangalore
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From India, Bangalore
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Dear Fellow Members,
We at our organization are trying to implement a set of KRAs/KPIs for all our colleagues. We have departments such as:
- Sales
- Pre Sales
- Projects
- Operations
- Purchase
- Finance and Accounts
The KRAs/KPIs need to be measurable against their performance. Can you please help me build the same? You are also welcome to send me comments via email or follow this thread.
Thanks,
Naveen Mahendra
Email: naveen.mahendra@gmail.com
From India, Lucknow
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We at our organization are trying to implement a set of KRAs/KPIs for all our colleagues. We have departments such as:
- Sales
- Pre Sales
- Projects
- Operations
- Purchase
- Finance and Accounts
The KRAs/KPIs need to be measurable against their performance. Can you please help me build the same? You are also welcome to send me comments via email or follow this thread.
Thanks,
Naveen Mahendra
Email: naveen.mahendra@gmail.com
From India, Lucknow
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Hi Leo,
Thanks for your explanation. It's easy to understand about KRA and KPI. Can you explain how to calculate this? I have to implement this system into my company. Kindly help me. You can give feedback to [IMG]https://www.citehr.com/misc.php?do=email_dev&email=dmlkaHlhem95YWxAZ2 1haWwuY29t[/IMG].
From India, Coimbatore
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Thanks for your explanation. It's easy to understand about KRA and KPI. Can you explain how to calculate this? I have to implement this system into my company. Kindly help me. You can give feedback to [IMG]https://www.citehr.com/misc.php?do=email_dev&email=dmlkaHlhem95YWxAZ2 1haWwuY29t[/IMG].
From India, Coimbatore
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Hi Leo,
I see that you are an expert in KPI and HR management. Please attach all information in this post for the community. Additionally, we can visit [KPI examples](URL) for more information.
Regards
From Vietnam, Hanoi
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I see that you are an expert in KPI and HR management. Please attach all information in this post for the community. Additionally, we can visit [KPI examples](URL) for more information.
Regards
From Vietnam, Hanoi
Acknowledge(0)Amend(0)ANNATRAN,
HERE IS SOME USEFUL MATERIAL.
THIS WAS THE MATERIAL REQUESTED BY NAVEEN IN FEB '09.
THIS IS TAILORED TO HIS REQUEST.
SUBSEQUENTLY MORE MATERIALS WERE REQUESTED / SENT.
SOMETIMES IT IS DIFFICULT TO ATTACH ''EXCEL FORMATS''
ON THIS SITE. THAT IS WHY I REPLY DIRECTLY.
REGARDS
LEO LINGHAM
=============================================
WHAT ARE KRA ---KPA --- KPI .
Key Result Areas [KRA]
"Key Result Areas" or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.
Value of KRAs.
Identifying KRAs helps individuals: · Clarify their roles · Align their roles to the organisation’s business or strategic plan · Focus on results rather than activities · Communicate their role’s purposes to others · Set goals and objectives · Prioritize their activities, and therefore improve their time/work management · Make value-added decisions
Description of KRAs
Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation).
-----------------------------------------------------------------------
KEY PERFORMANCE AREAS.[KPA]
When the key results area is large,
it is broken into manageable areas for managing/ evaluation.
these sub-sections of KRAs are called KPA
example
KRA = RECRUITMENT/ SELECTION
KPA 1= RECRUITMENT
KPA 2 = SELECTION
--------------------------------------------------------------
KEY PERFORMANCE INDICATORS [ KPi]
To manage each KRA/ KPAs, a set of KPI are set .
KRA and hence KPI is attributed to the department /INDIVIDUAL which
can have effect on the business results and is
self measured where applicable.
================================================== ===============
FIRST STEP
review the company's
*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.
FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS.
THIS IS A MUST STEP, AS NO KPi CAN BE SET,
WHEN IT IS NOT ALIGNED WITH THE CORPORATE OBJECTIVES.
================================================== ======
SECOND STEP,
TAKE EACH DEPARTMENT ----ONE AT A TIME.
review, the
*DEPARTMENT OBJECTIVES
*DEPARTMENT STRATEGIES
* DEPARTMENTAL PLANS.
FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS.
=====================================
THIRD STEP
REVIEW THE JOB DESCRIPTIONS OF THE DEPARTMENT.
START WITH THE HEAD OF THE DEPARTMENT HEAD.
-review the job description.
-from the job description, pick 5 key areas which will impact
on the results of the department.
-weightage the 5 key areas according to the importance
and the weightage must add upto 100.
-IF REQUIRED, YOU CAN BREAK THE KRAs
into KPAs---if the KRAs are large.
-then develop the KPi----which the key performance indicators
based on the corporate / department objectives.
To manage each KRA/ KPA , a set of KPI are set .
KRA and hence KPI is attributed to the person who
can have effect on the business results and is
self measured where applicable.
=============================================
EXAMPLE 1--HRM
LET US NOW WORK ON HUMAN RESOURCE DEPARTMENT.
CORE KRAs of HR DEPARTMENT
-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/
-DIVERSITY MANAGEMENT
-PERFORMANCE MANAGEMENT
-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT
-INDUSTRIAL RELATIONS
-SAFETY AND HEALTH WORKPLACE
-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
--------------------------------------------------------------------------
THIS IS THE JOB DESCRIPTION OF THE DEPARTMENTAL HEAD.
Human Resources Manager
Position: HRM
Position reports to:
Chief Executive
Primary objective
Plan, develop and direct Human Resource policies for the organisation and implement procedures to achieve the most effective use of human resources to acl-iieve profitability and business objectives.
Specific accountabilities/ responsibilities
Plan, make recommendations and devise personnel and industrial relations policy, in consultation with other senior management.
Establish and direct the organisation's HR procedures and strategies, taking account of the operating environment.
Develop, and direct the setting of performance targets, and participate in business planning and strategy determinations to ensure HR specifications meet the business objectives. Prepare budgets, and other management plans.
Monitor industrial relations developments to prevent and settle disputes. Direct negotiations with unions, industry groups and industrial authorities to determine agreements and minimise the possibility of industrial dispute.
Control and co-ordinate activities such as personnel administration, staff selection and training, employee relations, wage and salary administration, security, health and safety, employee benefits and remuneration strategy.
Direct and maintain a corporate workforce plan and initiate appropriate action in relation to the organisation's use and development of employees.
Represent and direct the organisation in dealings with other organisations, employer groups, industry associations, unions, government authorities and other relevant bodies as required.
Control the collection, maintenance and interpretation of management information and records to monitor performance, control the preparation of reports (including Affirmative Action) and authorise the release of information.
Ensure the organisation's training activities are planned to meet current and future organisation and employee needs, and satisfv
government training requirements.
Review regularly the organisation's remuneration policy, including its market competitiveness, benefit and reward structures, and internal relativity and equity.
Make policy decisions as appropriate, and accept responsibility for operations, performance of staff, achievement of objectives and adherence to budgets.
Establish lines of control and delegate responsibilities to subordinate staff; control the selection and training of staff. May train and advise other managers in Human Resources or industrial relations matters.
Ensure all activities undertaken by Human Resource department employees comply with relevant Acts, legal demands and ethical standards.
========================================
FOR THIS EXERCISE, WE HAVE TAKEN 6 KRAs
THE KRAs for HR [ weightage of importance %]
SELECTION [ 20%]
PLANNING/ DIVERSITY [ 20%]
MANAGEMENT [ 25%]
MANAGEMENT [20%]
MANAGEMENT AND RELATIONS [ 10%]
CAPABILITIES AND ORGANIZATION LEARNING [ 5%]
TOTAL [ 100% ]
====================================
OUT OF THE 6 KRAs, only one KRA is large
and hence broken into 2 KPAs
KRA =RECRUITMENT/ SELECTION.
KPA 1 = RECRUITMENT
KPA 2 =SELECTION
=====================================
AGAIN AS AN EXAMPLE, IF THE
CORPORATE OBJECTIVE / STRATEGY, SAY IS
-improve the company competitive positioning and productivity
by 10%.
THEN THE
HR DEPARTMENT'S OBJECTIVE IS
-Achieve high productivity level in all activities [ say by 10%]
WHICH MEANS
KRA 1 -RECRUITMENT/ SELECTION
[KPI= fix the average time taken per employee 2 months MAXIMUM]
====================================
KRA 2 - WORKFORCE PLANNING/ DIVERSITY
ABSENTEEISM [ KPI =maintain absent rate at 5%]
TURNOVER [ KPI = control turnover rate at 7%]
=====================================
KRA 3- PERFORMANCE MANAGEMENT
PERFORMANCE APPRAISALS [KPI = all staff to be appraised at least once annually]
===================================
KRA 4 - REWARD MANAGEMENT
MARKET ORIENTED SALARY STRUCTURING [ KPI = total compensation to sales 12%]
============================================
KRA 5 - WORKPLACE MANAGEMENT AND RELATIONS
JOB EVALUATIONS [ KPI = 600 lower staff , below grade 4 to be evaluated]
===========================================
KRA 6 - BUILDING CAPABILITIES AND ORGANIZATION LEARNING
TRAINING [ KPI = average training hours per employee annually= 3 days or 24 hours]
============================================
THIS IS , ROUGHLY, HOW HR DEPARTMENTS
KRAs / KPAs / KPIs ARE SET , MONITORED AND
EVALUATED
============================================
EXAMPLE 2 - PROJECT MANAGER
THIS IS THE JOB DESCRIPTION OF THE PROJECT MANAGER
Project Manager
Primary objective
Control and co-ordinate IT systems development projects to meet time and efficiency goals and project objectives.
Specific accountabilities
Define the scope of systems development projects.
Appoint project leaders and provide them with clear terms of reference including targets to be met and resources to be
allocated.
Monitor and control the development and cost of systems by initiating regular reviews.
Make detailed plans for systems implementation in conjunction with users, and assist in the testing and installation of the
systems or software, if required.
Ensure all project group activities are co-ordinated with other project groups, operations and other user areas.
Plan and control quality standards so that systems or program requirements for maintenance, modification, documentation
and efficiency are met.
Evaluate and recommend new project systems and techniques.
Assist with long term plans for application systems development and software.
Select, train and develop project teams.
======================================
KRA 1: PROJECT MANAGEMENT AGILITY=======30%
Projects meet project management framework
requirements
Projects are delivered in accordance with good
practice (time, budget, scope, value management,
standards)
Project risk and implementation risk is
understood, agreed and managed
CORPORATEStrategic Plan is understood and support
of that plan is embedded in work processes (eg
design)
Impairment of operational excellence (eg adverse
impacts ) is limited and managed
====================================
KRA 2:CORPORATE OBJECTIVE ALIGNMENT=====15%
The portfolio of change is managed to build the
confidence of the MANAGEMENT.
The flow of projects/change is actively managed
Opportunities or risks are understood and
managed to support strategic outcomes
====================================
KRA 3: VALUE FOR MONEY OUTCOME
Opportunities to improve the value THE PROJECT delivers are
identified and championed, including
identification of areas of risk
Opportunities to improve the value THE PROJECT delivers
across the sector are identified and championed as
appropriate
Expenditure is appropriately approved and
managed within budget
Quality assurance mechanisms are implemented
==========================================
KRA 4:PROJECT COLLABORATION
The PROJECT MANAGER is an active and committed
member of the project team
The PROJECT MANAGER shares information for the benefit
of the team
Documentation and other support mechanisms
are put in place to avoid creation of key person
risk
The PROJECT MANAGER demonstrates accountability for
their own performance and for the performance of THE TEAM.
KRA 5: PROJECT MANAGEMENT LEADERSHIP
Formal and informal coaching and development
discussions are regularly taking place
Formal performance management requirements
are being met
================================================== =
THESE ARE THE MAXIMUM 5 KRAs FOR THE POSITION
KRA 1: PROJECT MANAGEMENT AGILITY=======30%
KRA 2:CORPORATE OBJECIVE ALIGNMENT=====15%
KRA 3: VALUE FOR MONEY OUTCOME
KRA 4:PROJECT COLLABORATION
KRA 5: PROJECT MANAGEMENT LEADERSHIP
TOTAL WEIGHTS
================================================== =
THIRD EXAMPLE ----OPERATION MANAGER
OPERATION MANAGER -----JOB SCOPE .
MAJOR RESPONSIBILITIES.
*Responsible for directing the operation activities to ensure
the current and future plans of the organization are met.
*Report to the CEO on major operational issues
and results.
*Participates in corporate planning and budgeting workshops.
*Responsible for the implementation of
NEW Technology and Six Sigma systems.
*Responsible for establishing operation Organization
Structure / Management Process.
*Responsible for the Implementation of Policies / Procedures
throughout the Operation Department.
*Responsible for recruitment /selection/orientation/training of senior
personnel of the operation department.
*Responsible for purchase of Capital goods/ Operation equipments.
*Responsible for maintenance of equipments.
*Responsible for Operation Department Planning/ Budgeting.
*Responsible for Cost Control Programs.
*Responsible for O Health & Safety Implementation.
*Responsible for Security management.
*Responsible for FACILITY Maintenance.
*Responsible for People Management.
*Take reasonable care for the health, safety and welfare of
themselves and others whilst at work.
*Co-operate with management to ensure compliance
with relevant acts, regulations, policies and procedures
imposed in the interest of health, safety and welfare.
*At all times maintain the highest ethical standards, in line
with Corporate Ethics / Policies.
*Develop procedures, policies and controls to assist in the achievement of acceptable profit situations throughout the OPERATION.
*Implement policies and controls to maintain existing operating results and growth.
*Participate in group business planning and TAKE PART in preparing future plans and strategies.
*Monitor revenue and expenditure in the operating divisions, to ensure attainment of profit objectives.
*Supervise daily OPERATION where appropriate to optimise resource use, minimise costs and maintain quality standards.
================================================== ========
OPERATION MANAGER = key result areas[ KRA ] /
key performance indicators [KPi ]
THE KRAs [ key result areas ] for the operation manager.
1 = PRODUCTION PERFORMANCE
ensure the production performance meets the budgeted target.
KPi =actual production / targeted production
MONTHLY AND ANNUALLY.
------------------------------------------------------------------------------
2. KRA 2 = PROCUREMENT PERFORMANCE
ensure the supplies of materials for the production.
KPi = raw material inventory level
actual / target level
KPi = actual cost savings / targeted savings
-------------------------------------------------------------------------
3 = QUALITY PERFORMANCE
ensure the quality of the product.
KPi = actual standard/ target standard
--------------------------------------------------------------------------
4 = DISTRIBUTION/ DELIVERY PERFORMANCE
ensure the efficiency and the economics of distribution.
KPi = finished goods inventory level
actual / targeted level.
KPi =stocks turnover
actual / targeted level.
-----------------------------------------------
5 = TRAINING AND DEVELOPMENT OF STAFF.
ensure the training/ development of staff.
KPi = minimum 4 days for all staff during the year.
---------------------------------------------------------------------------------
6. KRA 6 = OPERATION BUDGET PERFORMANCE
ensure the operation performs within the budgeted level.
KPi = actual / BUDGET.
KPi= productivity actual / targetset.
------------------------------------------------------------------------
################################################## ######
4. PURCHASE MANAGER
of no. of orders modified/ total no. of orders places.
ACTUAL / TARGET. [ MONTHLY / ANNUAL]
-----------------------------------------------------------
2. ratio of the value of orders based on standard/framework contract / value of total orders
ACTUAL / TARGET [ MONTHLY / ANNUAL ]
----------------------------------------------------------------------------
3.Total value of orders within measurement period.
THIS YEAR AGAINST LAST YEAR.
-------------------------------------------------------------------------
value of orders within measurement period.
THIS YEAR AGAINST LAST YEAR.
---------------------------------------------------------------------
discounts received/ total orders placed.
THIS YEAR AGAINST LAST YEAR
----------------------------------------------------------------------
6. % of procurement requests satisfied by preferred suppliers
THIS YEAR AGAINST LAST YEAR.
--------------------------------------------------------------------------
7. % Actual vs. Estimated Savings
Percentage of actual or realized savings on spend against a negotiated contract vs the estimated spend determined during the sourcing initiative.
THIS YEAR AGAINST LAST YEAR.
-------------------------------------------------------------------------
8.Total negotiated cost reduction savings
Total negotiated cost reduction savings during the procurement process within the measurement period.
THIS YEAR AGAINST LAST YEAR.
---------------------------------------------------------------------
9.Cycle Time of Purchase Order
How many days have you taken to prepare a Purchase order and submitted to Supplier
THIS YEAR AGAINST LAST YEAR.
----------------------------------------------------------------------
============================================
EXAMPLE 5 --- PRE - SALES
PRE - Sales is like any other business activity - it needs planning. To achieve a
required output (annual target) you need an certain level and quality of input
(prospects). The numbers at the top of the funnel must take account of your
anticipated - or preferrably known - conversion rates through the SYSTEM.
KRA 1 = STRATEGIC PLANNING
KPi = 12 months planning, with monthly targets.
---------------------------------------------------------------------
KRA 2 =SETTING OBJECTIVES
KPi 1=TOTAL NO. OF PROSPECTS TO BE CONTACTED.
KPi 2=TOTAL NO. PROPOSAL DEVELOPMENT
KPi 3 =TOTAL NO. OF ORDERS BOOKED.
KRA 3 =EFFECTIVE ORGANIZATION
KPi 1 =EFFECTIVE / TIMELY PROPOSAL DEVELOPMENT.
KRA 4 =MANAGEABLE DIRECTIONS
KPi 1 = EFFECTIVE PRESENTATION MADE
KRA 5 = EFFECTIVE CONTROLS
KPi 1= PRESENTATION FOLLOW UP.
KPi 2 = SEEKING ORDERS.
========================================
EXAMPLE 6-- SALES
KRA 1 --- SALES.
kpi 1=sales actual/ sales budget [ this year ] [ % increase]
kpi 2=this year actual sales vs last year actual sales.[ %]
==============================================
KRA 2 --- GROSS PROFIT [ GP ]
kpi 1=GP actual/ GP budget [ this year ] [ % increase]
kpi 2= GP actual / SALES actual [this year ] [ % increase ]
=============================================
KRA 3 --- SALES EXPENSES [ SE]
kpi 1= SE actual/ SE budget [ this year ] [ % increase or decrease]
kpi 2= SE actual / SALES actual [this year ] [ % increase or decrease ]
================================================
KRA 4 --- Sales value productivity
kpi 1=Sales value productivity per day [ actual / target ]
kpi 2 = Sales value productivity with existing customers (up-sell and cross-sell) [actual / target ]
----------------------------------------
KRA 5 --- Customer service
To provide effective, efficient, professional service and advice to ensure client satisfaction of the highest level. This through effective and efficient management of individual portfolio and database of prospects, current clients and past clients.
KPi : 95% satisfaction level
-------------------------------------------------
KRA 6 --- SALES REPORTING [ monthly reporting ]
kpi 1:Remain informed and up to date with regards to Industry related news, Opposition activity, product knowledge and continuously strive to develop own skills and knowledge in order to perform optimally.
kpi 2 : Puts PRODUCT / technical knowledge to commercial use and prepares estimates and tenders in accordance with sales and pricing policy.
kpi 3 :Monitor competitive activity and report significant developments to management.
------------------------------------------------------------------------
KRA 7 - MANAGING CUSTOMER COMPLAINTS
Establish and maintain a high level of customer satisfaction. Communicate to and work with the other departments as necessary to resolve unique customer issues/concerns.
kpi : minimal customer complaints.
--------------------------------------------------------------------
KRA 8 - MANAGING ACCOUNTS RECEIVABLE
Works with Accounts Receivable to collect on accounts and to define credit terms that will most likely achieve payment and retain the customer
kpi : debts- less 30 days.
---------------------------------------------------------
KRA 9 --- NEW ACCOUNTS PLANNING AND DEVELOPMENT.
To source and secure new business to ensue optimal growth for the company products, in accordance with new business targets set.
kpi 1=sales actual/ sales TARGET [ this year ] [ % increase]
-------------------------------------------------------------
KRA 10 --- RETAINING EXISTING DEALERS
To optimise retention of existing business by maintaining at least an 95% . This within rate achievement and effective credit policy parameters.
kpi 1 = 95% of the current strength.
===============================================
################################################## ######
EXAMPLE SEVEN
Finance and Accounting
KRAs include
KRA 1 =Capital expenditure
KPi 1 =Cost of Capital [ within 5% of the budget]
KPi 2 =Capital availability [ 100% ]
KRA 2 = Financial analysis
KPi 1 = Debt-equity ratio [ 85% ]
KRA 3 = Cost control
KPi = Bad-debt level [ 10% BELOW LAST YEAR]
KRA 4 = Regulatory reporting
KPi 1 =Reporting Monthly [ 15th of the following month ]
KPi 2 =Timeliness/ Quality [ 100% ]
KRA 5 =Credit control
KPi 1 =Receivables level [ 90% LEVEL ]
KRA 6 =Payroll
KPi 1 = 5+/- % OF THE BUDGETED LEVEL
KRA 7 = Cashflow forecasting
KPi1 = weekly statement.
KRA 8 = Budgeting
KPi 1 = ANNUAL
KPi 2 = monthly reviews.
===================================
====================================
STRENGTHS OF KRAs
Identifying KRAs helps individuals: ·
- Clarify their roles
-· Align their roles to the organisation’s business or strategic plan
-· Focus on results rather than activities
-· Communicate their role’s purposes to others
-· Set goals and objectives
-· Prioritize their activities,
-and therefore improve their time/work management
-· Make value-added decisions
--------------------------------------------------------------------------
OPPORTUNITIES OF KRA
-increased focus on the outcomes
-improve the competencies of KEY RESULT AREAS.
-FOCUSED RESPONSIBILITES
-BEING MADE ACCOUNTABLE
-RESPONSIBLE FOR THE DELIVERABLES
-FINE TUNING OF THE MEASURABLES MORE EFFECTIVELY
==========================================
################################################## #########
From India, Mumbai
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Hi I used to read this topic at human resources box of about.com. You can use Google to search them.:icon1: Rgs
From Vietnam,
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From Vietnam,
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Hi I read some opinion in this topic. I do not agreed above ideal. We can find out some articles at citehr.com, I think that it is useful for our community. Rgs
From Vietnam,
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From Vietnam,
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Hi When you use internet explorer, pls pay attention to sidebar. You can see articles related, pdf or ppt file…you can find out your info. Best regards
From Vietnam, Hanoi
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From Vietnam, Hanoi
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Hi, Mr. Leo,
Thank you for your detailed information! I am from Hong Kong and now I need to establish a KPI related to HRIS. Can you advise me on how to measure the effectiveness of utilizing HRIS as an appropriate KPI?
From China, Guangzhou
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Thank you for your detailed information! I am from Hong Kong and now I need to establish a KPI related to HRIS. Can you advise me on how to measure the effectiveness of utilizing HRIS as an appropriate KPI?
From China, Guangzhou
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JACKIESUEN,
HERE IS SOME USEFUL MATERIAL.
REGARDS
LEO LINGHAM
==================================
how to measure the effectiveness of using HRIS as an appropriate KPI.
FIRST,
-review the corporate policy
-review the corporate strategies.
-review the HR department policy
-review the HR department strategies.
---------------------------------------------------------
SECOND,
Based on the above reviews,
-you develop a list of key areas,
*where you plan to assess the performance.
*where you plan establish standards
*where you plan to develop KPi.
*where you plan to instal metrics.
THESE ARE LOADED ON YOUR HRIS.
-------------------------------------------------------
THIRD.
Based on the above two,
-you decide the frequencies of evaluation.
*weekly
*monthly
*quartely
*annually.
--------------------------------------------------
EXAMPLES
HRIS PROVIDES METRICS OFFER HELP AT four levels of
perspectives.
1. Strategic Perspective — the results of strategic initiatives managed by the HR group. The strategic perspective focuses on the measurement of the effectiveness of major strategy-linked people goals.
EXAMPLES
-organization compensation and benefit package with respect market rate.
[annual evaluation]
-HR BUDGET / ACTUAL
[monthly / annual ]
--------------------------------------
2.Operational Perspective — the operational tasks at which HR must excel. This piece of the Balanced Scorecard provides answers to queries about the effectiveness and efficiency in running HR processes that are vital to the organization.
EXAMPLES
-time taken to fill vacancies
[quarterly / annually]
--------------------------------------
-cost per recruitment promotions
[quarterly / annually]
-----------------------------------
-absenteeism by job category
[quarterly / annually]
-----------------------------------
-training cost per employee
[monthly / annually]
--------------------------------
-training hours per employee
[monthly / annually]
--------------------------------------
-average employee tenure in the company
[ annually]
-------------------------------------
-no. of employees put through training.
[monthly /annual]
----------------------------------
-turnover rate
[annual ]
--------------------------
-attrition rate
[annual ]
etc
-------------------------------------------------
3.Financial Perspective — this perspective tries to answer questions relating to the financial measures that demonstrate how people and the HR function add value to the organization.
---------------------------------------------------
EXAMPLES
-compensation and benefits per employee / budget
[annual]
---------------------------------
-cost of injuries
[quarterly / annual]
------------------------------
-HR expenses per employee
[quarterly / annual ]
----------------------------------
-turnove cost
[ quarterly / annual ]
-----------------------------------
etc
-------------------------------------------
4.Customer Perspective — this focuses on the effectiveness of HR from the internal customer viewpoint. Are the customers of HR satisfied with their service; are service level agreements met;
EXAMPLES
-employee perception of the HRM
[annual survey]
---------------------------------
-employee perception of the company , as an employer
[annual survey ]
--------------------------------------
etc
================================================== =====
HERE YOU CAN SET KPi FOR
1. QUANTITY --no. of reports on time [ +/- 2 days]
2.QUANTITY of reports [ planned/ actual]
3.QUANTITY [ACTUAL vs BUDGET ] performance of each element selected.
4.FEEDBACK FROM DEPARTMENTAL HEADS.
###################################
From India, Mumbai
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HERE IS SOME USEFUL MATERIAL.
REGARDS
LEO LINGHAM
==================================
how to measure the effectiveness of using HRIS as an appropriate KPI.
FIRST,
-review the corporate policy
-review the corporate strategies.
-review the HR department policy
-review the HR department strategies.
---------------------------------------------------------
SECOND,
Based on the above reviews,
-you develop a list of key areas,
*where you plan to assess the performance.
*where you plan establish standards
*where you plan to develop KPi.
*where you plan to instal metrics.
THESE ARE LOADED ON YOUR HRIS.
-------------------------------------------------------
THIRD.
Based on the above two,
-you decide the frequencies of evaluation.
*weekly
*monthly
*quartely
*annually.
--------------------------------------------------
EXAMPLES
HRIS PROVIDES METRICS OFFER HELP AT four levels of
perspectives.
1. Strategic Perspective — the results of strategic initiatives managed by the HR group. The strategic perspective focuses on the measurement of the effectiveness of major strategy-linked people goals.
EXAMPLES
-organization compensation and benefit package with respect market rate.
[annual evaluation]
-HR BUDGET / ACTUAL
[monthly / annual ]
--------------------------------------
2.Operational Perspective — the operational tasks at which HR must excel. This piece of the Balanced Scorecard provides answers to queries about the effectiveness and efficiency in running HR processes that are vital to the organization.
EXAMPLES
-time taken to fill vacancies
[quarterly / annually]
--------------------------------------
-cost per recruitment promotions
[quarterly / annually]
-----------------------------------
-absenteeism by job category
[quarterly / annually]
-----------------------------------
-training cost per employee
[monthly / annually]
--------------------------------
-training hours per employee
[monthly / annually]
--------------------------------------
-average employee tenure in the company
[ annually]
-------------------------------------
-no. of employees put through training.
[monthly /annual]
----------------------------------
-turnover rate
[annual ]
--------------------------
-attrition rate
[annual ]
etc
-------------------------------------------------
3.Financial Perspective — this perspective tries to answer questions relating to the financial measures that demonstrate how people and the HR function add value to the organization.
---------------------------------------------------
EXAMPLES
-compensation and benefits per employee / budget
[annual]
---------------------------------
-cost of injuries
[quarterly / annual]
------------------------------
-HR expenses per employee
[quarterly / annual ]
----------------------------------
-turnove cost
[ quarterly / annual ]
-----------------------------------
etc
-------------------------------------------
4.Customer Perspective — this focuses on the effectiveness of HR from the internal customer viewpoint. Are the customers of HR satisfied with their service; are service level agreements met;
EXAMPLES
-employee perception of the HRM
[annual survey]
---------------------------------
-employee perception of the company , as an employer
[annual survey ]
--------------------------------------
etc
================================================== =====
HERE YOU CAN SET KPi FOR
1. QUANTITY --no. of reports on time [ +/- 2 days]
2.QUANTITY of reports [ planned/ actual]
3.QUANTITY [ACTUAL vs BUDGET ] performance of each element selected.
4.FEEDBACK FROM DEPARTMENTAL HEADS.
###################################
From India, Mumbai
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very precise and useful.The details are self explainatory and will drive to get the best fit KRI fro any organisation
From India, Chennai
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From India, Chennai
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Hi All, I am doing my MBA in HR and have to design KRA for the professors of the institute. Please help me make this. Snahill
From India, New Delhi
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From India, New Delhi
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hi guys , i prepared an questionnaire on performance appraisal.please tell me does it require any changes and please give me some more questions.
From India, Delhi
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From India, Delhi
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Hi there,
I need professional help on KPI, KRA, and KPA. As the HR person, I have been tasked with presenting to management on KPI, KRA, and KPA and how these three elements bring value to the company. I work in the education industry, specifically in medical, nursing, and Allied Health Sciences. How do I go about setting up the KRA, KPA, and KPI for the company/department? I would be grateful if there are PowerPoint presentations available for my reference.
Thank you.
Fatirah
From Malaysia, Kuala Lumpur
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I need professional help on KPI, KRA, and KPA. As the HR person, I have been tasked with presenting to management on KPI, KRA, and KPA and how these three elements bring value to the company. I work in the education industry, specifically in medical, nursing, and Allied Health Sciences. How do I go about setting up the KRA, KPA, and KPI for the company/department? I would be grateful if there are PowerPoint presentations available for my reference.
Thank you.
Fatirah
From Malaysia, Kuala Lumpur
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Thank you, Leo.
How can I align my Key Result Areas (KRAs) with my Key Performance Indicators (KPIs)?
I will supervise the contractors and suppliers to ensure that all work is carried out with strict adherence to Zain Standards. I will measure this by the rate of execution of quality work within the specified period.
I will conduct site visits, perform Electrical work, and check that Aviation and Security lights are functional while escalating complex issues to supervisors. I will measure this by the number of sites in my region with acceptable electrical and lighting systems.
I will handle low-level fault interventions, site power works, including mains connections, and escalate complex issues to supervisors. I will measure this by the number of faults and power works completed during the committed period.
I will manage RF site acceptance, RF fault resolution, and assist in resolving Microwave RF faults. I will measure this by the number of RF tasks completed within the committed period.
From United Kingdom
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How can I align my Key Result Areas (KRAs) with my Key Performance Indicators (KPIs)?
I will supervise the contractors and suppliers to ensure that all work is carried out with strict adherence to Zain Standards. I will measure this by the rate of execution of quality work within the specified period.
I will conduct site visits, perform Electrical work, and check that Aviation and Security lights are functional while escalating complex issues to supervisors. I will measure this by the number of sites in my region with acceptable electrical and lighting systems.
I will handle low-level fault interventions, site power works, including mains connections, and escalate complex issues to supervisors. I will measure this by the number of faults and power works completed during the committed period.
I will manage RF site acceptance, RF fault resolution, and assist in resolving Microwave RF faults. I will measure this by the number of RF tasks completed within the committed period.
From United Kingdom
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Hi All, I agree with above statement, but the basic query is what is the difference between KRA and Job decription . Regards Arun
From India, Delhi
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From India, Delhi
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Dear Leo, You have explained/ Given A Basket of differences among them is very relevant to all HR Professionals. With Regards, Rajakumar Adahalli
From India, Bangalore
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From India, Bangalore
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Dear All Here you can download 3 internatioanl best sellers FREE. Enjoy learning : Regards Alex
From India, Chennai
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From India, Chennai
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Hello !!! please someone may be able to help me. am a fresher in hrm. just wanna know what are the 4 key result areas to HRM and its objectives. ????? tanx ...
From Sri Lanka
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From Sri Lanka
Acknowledge(0)Amend(0)Looking for something specific? - Join & Be Part Of Our Community and get connected with the right people who can help. Our AI-powered platform provides real-time fact-checking, peer-reviewed insights, and a vast historical knowledge base to support your search.
Cpm - Key Performance Indicators - D Parmenter (John Wiley & Sons) - 2007 [0470095881]-1. pdf
Key performance indicators (KPI).doc
Key indicators.ppt