Hello All,
I am planning some team-building activities for a customer service staff in a cafe, so I request you all to suggest some ideas for hotel management staff. The team size is 10. There are a lot of issues in the service staff that need to be resolved, and to encourage teamwork, I am planning some team-building activities. I am waiting for your valuable suggestions.
From India, Pune
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I am planning some team-building activities for a customer service staff in a cafe, so I request you all to suggest some ideas for hotel management staff. The team size is 10. There are a lot of issues in the service staff that need to be resolved, and to encourage teamwork, I am planning some team-building activities. I am waiting for your valuable suggestions.
From India, Pune
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Dear Shraddha,
You have been a member of Cite HR for four years. I am sure you would have come across many posts related to the topic you have raised. If not, please try now in Cite HR archives. A lot of material is available in Cite HR about team-building activities. You have indicated that there are a lot of issues. It would have been ideal for you to have listed the same. Please do the same. You will get specific solutions.
V. Raghunathan
From India
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1335You have been a member of Cite HR for four years. I am sure you would have come across many posts related to the topic you have raised. If not, please try now in Cite HR archives. A lot of material is available in Cite HR about team-building activities. You have indicated that there are a lot of issues. It would have been ideal for you to have listed the same. Please do the same. You will get specific solutions.
V. Raghunathan
From India
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Hello Sharada,
My name is Sushma from PACE Academy. From our company's side, we can organize team-building activities as we are experts in this field. Our faculty has 28 years of experience and can effectively address all your problems while fostering relationships between employees. We have previously collaborated with many organizations like yours.
For more information, please contact us at 040-66888881.
From India, Hyderabad
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My name is Sushma from PACE Academy. From our company's side, we can organize team-building activities as we are experts in this field. Our faculty has 28 years of experience and can effectively address all your problems while fostering relationships between employees. We have previously collaborated with many organizations like yours.
For more information, please contact us at 040-66888881.
From India, Hyderabad
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Thank you for your feedback.
As I have discussed, this is a hotel management company, and they have a chain of restaurants. I am listing below a few issues:
- Junior service staff disobeys the senior ones.
- Not following the guidelines of food hygiene designed by the newly joined senior chef.
- Lack of teamwork, creating problems in each other's work.
- Not serving the customers properly.
Please let me know how I can resolve these issues as an HR.
From India, Pune
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As I have discussed, this is a hotel management company, and they have a chain of restaurants. I am listing below a few issues:
- Junior service staff disobeys the senior ones.
- Not following the guidelines of food hygiene designed by the newly joined senior chef.
- Lack of teamwork, creating problems in each other's work.
- Not serving the customers properly.
Please let me know how I can resolve these issues as an HR.
From India, Pune
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Dear Shraddha,
It is good that you have revealed some of the issues. This takes you to the next step.
1.0 "Junior service staff disobeys the senior ones"
Why is this happening? Are the junior staff very experienced and senior in age? Or is it the other way around? What is the education level of both groups? Is there a union backing? What view does the top management have? Are they aware of it or ignorant?
2.0 "Not following guidelines of food hygiene which have been designed by the newly joined senior chef"
Many of the above questions would fit in here as well. The new chef has to establish himself in an already operating hotel. How is his approach? Does he expect that everyone under him will follow him just because he is the boss? Can you do something to improve his 'people skills'?
3.0 "Not serving the customers properly"
As an HR person, how do you handle a customer complaint? How is it addressed? Are there different assigned levels in your organization at which the various complaints are closed? Is there a periodic review of customer complaints raised and closed? What do your standing orders say about enforcing discipline?
Answers to the queries raised above will give you some clarity to start your work. Some of the problems faced by the staff/workers may be genuine, but their response may be unprofessional.
What is the take of top management? Do they agree that there are issues and training is necessary?
Apart from training, what other actions (including disciplinary action) can be taken?
Please diagnose along the above lines before designing a training program.
V. Raghunathan
From India
Acknowledge(0)Amend(0)
It is good that you have revealed some of the issues. This takes you to the next step.
1.0 "Junior service staff disobeys the senior ones"
Why is this happening? Are the junior staff very experienced and senior in age? Or is it the other way around? What is the education level of both groups? Is there a union backing? What view does the top management have? Are they aware of it or ignorant?
2.0 "Not following guidelines of food hygiene which have been designed by the newly joined senior chef"
Many of the above questions would fit in here as well. The new chef has to establish himself in an already operating hotel. How is his approach? Does he expect that everyone under him will follow him just because he is the boss? Can you do something to improve his 'people skills'?
3.0 "Not serving the customers properly"
As an HR person, how do you handle a customer complaint? How is it addressed? Are there different assigned levels in your organization at which the various complaints are closed? Is there a periodic review of customer complaints raised and closed? What do your standing orders say about enforcing discipline?
Answers to the queries raised above will give you some clarity to start your work. Some of the problems faced by the staff/workers may be genuine, but their response may be unprofessional.
What is the take of top management? Do they agree that there are issues and training is necessary?
Apart from training, what other actions (including disciplinary action) can be taken?
Please diagnose along the above lines before designing a training program.
V. Raghunathan
From India
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