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I agree with Shweta. Proper communication is the best tool to ensure your communication is going through a proper channel. In one of the organizations where I was working, we had to retrench the workers. That organization had a violent IR in the past, but we had communicated to the employees from the stage of filing the application. The workers were uneasy, but there was no single violence case in this organization after filing or after retrenching the workers. Thus, I think communication is an important tool.

Regards,
Shekhar

From India, Mumbai
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Dear Sir,

I believe the incident occurred due to miscommunication or influential individuals from the union encouraging workers to go on strike, throw stones, etc., for the benefit of the union members. In such instances, the company's image in the market and externally is portrayed negatively. Management must consistently communicate with employees to understand their problems and resolve them to prevent such incidents from happening.

Frequent communication with employees is the best solution to address the issues.

Vivekanand Sondekere

From India, Mumbai
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Better IR can prevail only with strong, unambiguous communication from management. Being transparent will earn initial opposition and would set the right expectations rather than falsely promising and using grapevine communication for business continuity. We in HR should not push aside or ignore any issue, no matter how trivial it may seem from the management's perspective. Since the worlds of management and employees are not the same, there is a need for communication to bridge the gap. Management needs to convey that they are listening and, if possible, address issues promptly without waiting for exhaustive agreement. The core point is to create transparent communication and set the right expectations from management.
From India, Madras
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Dear members, The incident is more than four years old. It can be referred as a case study however, it does not merit further comments. Hence it is being closed. Thanks, Dinesh Divekar
From India, Bangalore
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