Dear All,
I work as an HR in a Maruti dealership. My major concern involves employees' office timings. Our office timings are from 9:45 am to 6:30 pm, but there are hardly any employees who come on time. When asked, they bluntly respond by saying, "We stay late at night; you cannot expect us to be on time." Some cases are genuinely understandable, while some employees stay late just to kill time. Among the employees who stay late, a few are mandatorily required to be on time the next day, but that is not the case here.
My query here is, what should we do to control such employees?
Please help!
Thanks & Regards,
Maya
From United+Arab+Emirates, Dubai
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I work as an HR in a Maruti dealership. My major concern involves employees' office timings. Our office timings are from 9:45 am to 6:30 pm, but there are hardly any employees who come on time. When asked, they bluntly respond by saying, "We stay late at night; you cannot expect us to be on time." Some cases are genuinely understandable, while some employees stay late just to kill time. Among the employees who stay late, a few are mandatorily required to be on time the next day, but that is not the case here.
My query here is, what should we do to control such employees?
Please help!
Thanks & Regards,
Maya
From United+Arab+Emirates, Dubai
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You can instruct them to fill out a timesheet or worksheet and have it countersigned by the monitoring authority, or you can utilize CCTV cameras for a stricter approach. However, the most effective way is to motivate them in accordance with the policies to take care of their health. Additionally, you can request supervisors to manage the extra workload or time requirements if they need someone to work late at night.
Hope this information is helpful to you. I will await your response to determine its feasibility.
From India, Delhi
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3Hope this information is helpful to you. I will await your response to determine its feasibility.
From India, Delhi
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Dear Maya,
You haven't mentioned the reporting hierarchy, i.e., to whom do you report?
At first, prepare a report neutrally and judiciously. Submit it to your boss and the CEO or MD of the Dealership (if they are not the same) and seek their help to involve them in the process.
Regards,
Surajit
From India, Calcutta
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You haven't mentioned the reporting hierarchy, i.e., to whom do you report?
At first, prepare a report neutrally and judiciously. Submit it to your boss and the CEO or MD of the Dealership (if they are not the same) and seek their help to involve them in the process.
Regards,
Surajit
From India, Calcutta
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Hello Maya,
It's the responsibility of the employees to complete their work on a day-to-day basis. So, we can't be responsible for their late staying, right? Try to implement a late policy. The employees should be on time. If they don't come on time, for every 5 or 6 (please decide this after discussing with your management) latecomings, you can deduct 1 day's salary from them. After finalizing the late-coming policy, inform them to your employees officially. As it is a matter of money, most of them will try to come except in emergencies and unexpected cases.
Let me know your opinion about this.
From India, Secunderabad
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It's the responsibility of the employees to complete their work on a day-to-day basis. So, we can't be responsible for their late staying, right? Try to implement a late policy. The employees should be on time. If they don't come on time, for every 5 or 6 (please decide this after discussing with your management) latecomings, you can deduct 1 day's salary from them. After finalizing the late-coming policy, inform them to your employees officially. As it is a matter of money, most of them will try to come except in emergencies and unexpected cases.
Let me know your opinion about this.
From India, Secunderabad
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Appreciate your quick response. Thank you all.
To Vani: You are absolutely right. As explained, I am planning to implement salary deduction and shall see the response.
To Ravi: We do have worksheets maintained, but it's all futile and has not yielded any results.
To Surajit: The CEO has asked me to intervene and resolve it.
Additionally, I am also planning to introduce some reward system for employees coming on time. Let's see if it helps.
From United+Arab+Emirates, Dubai
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To Vani: You are absolutely right. As explained, I am planning to implement salary deduction and shall see the response.
To Ravi: We do have worksheets maintained, but it's all futile and has not yielded any results.
To Surajit: The CEO has asked me to intervene and resolve it.
Additionally, I am also planning to introduce some reward system for employees coming on time. Let's see if it helps.
From United+Arab+Emirates, Dubai
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Dear Maya
I appreciate your effort to find a solution to deduct salary.
But it might spoil the entire the situation & your effort might be sounded as “overprotected”.
In this Auto industry, customer can walk in at any point of time till the last minute of the closing of the door of the showroom.
And you have to understand the facts that these executives are there to convince the customer & sell; & if the sales volume go down any way then you as a HR would be the first person to get a good piece of mind from CEO.
I would suggests that at first, you may circulate a notice to all & cc to CEO stating that who comes late for three days in a month will bear one day off from leave (PL) & if any person who don’t have PL, then from salary directly.
This circulation would confirm the intensity of the action going to happen.
Moreover, a reward program like “Best employee for punctuality” implementation might convert the negative to the positive one. This you may add as one of the actions for employee engagement which will help you to score marks in Maruti Aduit in future.
Regards,
Surajit
From India, Calcutta
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I appreciate your effort to find a solution to deduct salary.
But it might spoil the entire the situation & your effort might be sounded as “overprotected”.
In this Auto industry, customer can walk in at any point of time till the last minute of the closing of the door of the showroom.
And you have to understand the facts that these executives are there to convince the customer & sell; & if the sales volume go down any way then you as a HR would be the first person to get a good piece of mind from CEO.
I would suggests that at first, you may circulate a notice to all & cc to CEO stating that who comes late for three days in a month will bear one day off from leave (PL) & if any person who don’t have PL, then from salary directly.
This circulation would confirm the intensity of the action going to happen.
Moreover, a reward program like “Best employee for punctuality” implementation might convert the negative to the positive one. This you may add as one of the actions for employee engagement which will help you to score marks in Maruti Aduit in future.
Regards,
Surajit
From India, Calcutta
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Hello Mayarajan,
There are a number of ways you can deal with this situation.
Maintain daily records using biometric scanners. Communicate to the concerned executives their number of mandatory work hours if they are falling short of the standard working hours.
Monitor the footfall of the customers in the opening hours, in the second half, & the last half. Are you aware of which part of the day yields more sales? Do collect data. Do the executives have fixed sales targets? Are they achieving them? Take customer feedback about the service offered by the executives using feedback forms, SMS, or emails. Look for the most common time that customers are coming to the showroom. Are the executives' appointment letters specified with timings & the standard working hours? Is there an overtime system in the showroom for the executives & the support staff? Is there a reward & punishment system for punctuality in the showroom? What are the company rules? Look at the larger picture in terms of the cost analysis. Carry out a detailed analysis. How much are you all losing due to this behavior of the executives? Please document & communicate this data to the executives. We have flexi timings where you can come in & go out as per the work targets & standard working hours.
Hope this helps.
Regards
From India, Mumbai
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There are a number of ways you can deal with this situation.
Maintain daily records using biometric scanners. Communicate to the concerned executives their number of mandatory work hours if they are falling short of the standard working hours.
Monitor the footfall of the customers in the opening hours, in the second half, & the last half. Are you aware of which part of the day yields more sales? Do collect data. Do the executives have fixed sales targets? Are they achieving them? Take customer feedback about the service offered by the executives using feedback forms, SMS, or emails. Look for the most common time that customers are coming to the showroom. Are the executives' appointment letters specified with timings & the standard working hours? Is there an overtime system in the showroom for the executives & the support staff? Is there a reward & punishment system for punctuality in the showroom? What are the company rules? Look at the larger picture in terms of the cost analysis. Carry out a detailed analysis. How much are you all losing due to this behavior of the executives? Please document & communicate this data to the executives. We have flexi timings where you can come in & go out as per the work targets & standard working hours.
Hope this helps.
Regards
From India, Mumbai
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Ask supervisors to fill manpower extra burden or time requirement , if they require an person to stay long at night.
From Bangladesh
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From Bangladesh
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There are various things to do to solve your problem:
1. Ask them to fill out the timesheet on a daily basis.
2. For late stays, there must be approval from the supervisor or manager.
3. Prepare a late-coming policy document for your office. For example: Only 3 or 4 late arrivals for 1/2 hour are allowed in a month; after that, deduct one day of leave or salary.
4. Install a Biometric Attendance recording machine in the office.
5. Ask the supervisor to submit a report for employees staying late with reasons.
I hope the above points will help you solve your problem.
Regards,
Payroll Solutions
Website: [link outdated-removed]
Email: payrollsolutions@ymail.com
From India, Delhi
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1. Ask them to fill out the timesheet on a daily basis.
2. For late stays, there must be approval from the supervisor or manager.
3. Prepare a late-coming policy document for your office. For example: Only 3 or 4 late arrivals for 1/2 hour are allowed in a month; after that, deduct one day of leave or salary.
4. Install a Biometric Attendance recording machine in the office.
5. Ask the supervisor to submit a report for employees staying late with reasons.
I hope the above points will help you solve your problem.
Regards,
Payroll Solutions
Website: [link outdated-removed]
Email: payrollsolutions@ymail.com
From India, Delhi
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Hi Maya,
To solve this problem, you can also introduce an attendance bonus, where an employee who reports to duty punctually without any late arrivals in a month should be rewarded with a cash prize. If there are more than 5 instances of late arrival in a month, you can deduct the PL/EL of the employee.
Regards,
Indushri
From India, Bangalore
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To solve this problem, you can also introduce an attendance bonus, where an employee who reports to duty punctually without any late arrivals in a month should be rewarded with a cash prize. If there are more than 5 instances of late arrival in a month, you can deduct the PL/EL of the employee.
Regards,
Indushri
From India, Bangalore
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