Some clients demand a lot for what they pay, and we have seen some examples where the employer, to balance the clients' demands, ends up overworking their employees because retaining the clients ensures the financial survival of the company. So even if the company may feel humane, the thought of losing their clients to the competition creates a problem.
From India, Bengaluru
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62From India, Bengaluru
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Dear Mr. Nelson Thomas,
You have highlighted the challenges arising from client retention. However, how exactly is it impacting the lives of the employees at work? Are they required to overwork?
For the services you provide to the client, you must establish a contract with the client. Based on the contract requirements, you need to prepare the Work Breakdown Structure (WBS). Consider holding a brainstorming session on how to reduce the workload of the employees. Additionally, explore the possibility of automating processes to lessen the workload.
Moreover, the competitiveness of the market constantly raises client expectations. Your competitors may offer more at the same price or even at a reduced price. To remain competitive, you must adapt accordingly. This trend is prevalent across all industries, including yours. Individuals aged 45 and above can attest to the more comfortable work environment when they entered the job market. This sentiment is echoed by individuals from various industries. Thus, meeting the over-expectations of clients is an inevitable challenge of the 21st century that must be embraced.
Thank you,
Dinesh Divekar
From India, Bangalore
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You have highlighted the challenges arising from client retention. However, how exactly is it impacting the lives of the employees at work? Are they required to overwork?
For the services you provide to the client, you must establish a contract with the client. Based on the contract requirements, you need to prepare the Work Breakdown Structure (WBS). Consider holding a brainstorming session on how to reduce the workload of the employees. Additionally, explore the possibility of automating processes to lessen the workload.
Moreover, the competitiveness of the market constantly raises client expectations. Your competitors may offer more at the same price or even at a reduced price. To remain competitive, you must adapt accordingly. This trend is prevalent across all industries, including yours. Individuals aged 45 and above can attest to the more comfortable work environment when they entered the job market. This sentiment is echoed by individuals from various industries. Thus, meeting the over-expectations of clients is an inevitable challenge of the 21st century that must be embraced.
Thank you,
Dinesh Divekar
From India, Bangalore
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Thank you, Dinesh, for the inputs provided; these have been really informative.
It is true that we have a case of overworking employees from an account with different projects. This account mainly deals with hardware infrastructure, and most of the clients in the client profile we checked for the account were extremely cost-conscious. In short, they needed more work within a lower cost margin.
Thinking of the additional business opportunities that could be taken from each client, even though with a small profit margin individually, the company had been overworking the employees while cutting costs to maintain the profit margin. The clients, on the other hand, finding the skill-set common in the industry, kept bargaining and threatening to hand over the project to the competition. To retain them, each supplier company had to oblige accordingly, putting the final burden on the employees.
We tried suggesting training on the latest technical skills and importing domain knowledge from outside. However, there was a budget issue considering the minimal profit margin the project account was getting from each client. At the same time, with the existing employee skill set common in the industry, there was no unique demand and thus no incentive for funding from external sources.
In short, it seemed that both the employees, the employer, and the clients were trapped with each other, not allowing the situation to change.
From India, Bengaluru
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It is true that we have a case of overworking employees from an account with different projects. This account mainly deals with hardware infrastructure, and most of the clients in the client profile we checked for the account were extremely cost-conscious. In short, they needed more work within a lower cost margin.
Thinking of the additional business opportunities that could be taken from each client, even though with a small profit margin individually, the company had been overworking the employees while cutting costs to maintain the profit margin. The clients, on the other hand, finding the skill-set common in the industry, kept bargaining and threatening to hand over the project to the competition. To retain them, each supplier company had to oblige accordingly, putting the final burden on the employees.
We tried suggesting training on the latest technical skills and importing domain knowledge from outside. However, there was a budget issue considering the minimal profit margin the project account was getting from each client. At the same time, with the existing employee skill set common in the industry, there was no unique demand and thus no incentive for funding from external sources.
In short, it seemed that both the employees, the employer, and the clients were trapped with each other, not allowing the situation to change.
From India, Bengaluru
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