I started my first job in Nov 2011 and left the same in Oct 2014 (firm no.1). I withdrew my PF amount as I did not have a job in hand and the claim was settled in March 2015.
In April 2015 I joined another organization (firm no. 2) and have worked there till Aug 2021. On joining my 3rd company (firm no. 3) I raised a transfer request of the PF amount which got rejected stating:
EPS IS DEDUCTED EVEN THOUGH WAGES IS GREATER THAN 15K PLEASE CLARIFY

Now I have been following up with my ex employer however no one has the clarity as to what happened and what went wrong. They are saying you must have filled a form on joining firm no. 2 that you have a UAN no etc however there is no clarity on the resolution.

Can someone explain me in lay terms:
1) What went wrong
2) Who is responsible
3) How can this be corrected
4)Will this effect me in anyway financially or on my PF balance
5) Lastly should I provide any update on this to my new firm (firm no.3)

Please help.

From United States
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