Hi Smita,
I am working with a small trading company that deals with tools and equipment. The total headcount in our company is less than 20 employees. Although we are small in terms of turnover and employee strength, we cater to big and organized customers. Therefore, it is crucial for us to engage in activities that focus on serving our customers to the best of our abilities, as customer satisfaction is our mission.
Currently, the back-office support sales team finds their job monotonous, and we are looking to make their roles more interesting. Can anyone suggest ways to achieve this and keep all the staff engaged?
Thank you.
From India, Guwahati
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5I am working with a small trading company that deals with tools and equipment. The total headcount in our company is less than 20 employees. Although we are small in terms of turnover and employee strength, we cater to big and organized customers. Therefore, it is crucial for us to engage in activities that focus on serving our customers to the best of our abilities, as customer satisfaction is our mission.
Currently, the back-office support sales team finds their job monotonous, and we are looking to make their roles more interesting. Can anyone suggest ways to achieve this and keep all the staff engaged?
Thank you.
From India, Guwahati
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You can consider flexible timings and work-from-home methods within the working pattern. Try to delegate more authority downwards along with the responsibility for results. Organize picnics and other outings from time to time. Implementing these changes could make the work environment in the company more lively and interesting. Foster a high level of positive and friendly interaction between bosses and staff. Staff should feel a sense of ownership.
From India, Pune
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From India, Pune
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Dear Smita,
The last sentence of the first paragraph of your post reads, "Now this has become a bit monotonous for the back office support sales and we wanted to make the job more interesting."
Now the question arises as to out of 20, how many are back office support sales staff? As a solution, I can recommend you to explore the possibility of job rotation.
The second reason for monotony could be your low business activity. As the business grows, you will have more issues with the customer.
Lastly, the innate cause that brings monotony is your business trading activity. If the organization's operations are complex, it brings challenges in their wake. This is not the case for you. Nevertheless, what matters is how you measure the performance of your business. Have you measured inventory carrying cost? Have you measured the cost of obsolete inventory? Have you measured the cost of customer dissatisfaction? Introducing new measures will help keep your employees on their toes and get rid of monotony.
Thanks,
Dinesh Divekar
From India, Bangalore
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The last sentence of the first paragraph of your post reads, "Now this has become a bit monotonous for the back office support sales and we wanted to make the job more interesting."
Now the question arises as to out of 20, how many are back office support sales staff? As a solution, I can recommend you to explore the possibility of job rotation.
The second reason for monotony could be your low business activity. As the business grows, you will have more issues with the customer.
Lastly, the innate cause that brings monotony is your business trading activity. If the organization's operations are complex, it brings challenges in their wake. This is not the case for you. Nevertheless, what matters is how you measure the performance of your business. Have you measured inventory carrying cost? Have you measured the cost of obsolete inventory? Have you measured the cost of customer dissatisfaction? Introducing new measures will help keep your employees on their toes and get rid of monotony.
Thanks,
Dinesh Divekar
From India, Bangalore
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Dear Sir,
Thank you so much for your reply.
To be honest, we never measured the inventory cost nor the valuation of obsolete inventory. Actually, we are a very small concern. We started with a shop for engineering equipment and later began trading MNC companies' products. Now, since we are receiving a good response from the market, we want to expand our business to other locations. Therefore, employee motivation and keeping our staff engaged is a significant challenge for us. Currently, we have 3 staff in back office support, 3 in store, 3 in dispatch, 2 in marketing, and then accounts, admin, and housekeeping. We are also in the process of hiring 1 or 2 more staff in sales and marketing.
Please advise me on what should be done to keep our staff engaged and motivated.
Regards,
Smita Rath
From India, Guwahati
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Thank you so much for your reply.
To be honest, we never measured the inventory cost nor the valuation of obsolete inventory. Actually, we are a very small concern. We started with a shop for engineering equipment and later began trading MNC companies' products. Now, since we are receiving a good response from the market, we want to expand our business to other locations. Therefore, employee motivation and keeping our staff engaged is a significant challenge for us. Currently, we have 3 staff in back office support, 3 in store, 3 in dispatch, 2 in marketing, and then accounts, admin, and housekeeping. We are also in the process of hiring 1 or 2 more staff in sales and marketing.
Please advise me on what should be done to keep our staff engaged and motivated.
Regards,
Smita Rath
From India, Guwahati
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Employee Engagement Study.doc