I need to make my training for telephone etiquettes interactive and fun to learn. Could someone suggest activities and icebreakers to suit the topic. Thxs Swetz
From United Arab Emirates, Dubai
From United Arab Emirates, Dubai
Hi Swetz
U can make two groups. Let one group be observer and the other group act as performer.
Performers: Give them some role play according to what u would like them to learn like in telephone ettiquete, one thing which is necesary is to be polite. Give them role=plays like 3-4 people coming to a person for different work at the same time.
Observers: let them observe the performers and come up with advantage or disadvantage of them.
There can be many exercises on ice-breaker on this. What I have written is just general.
U may find many articles in cite hr. just type ice-breaker in type search query and hopefully u will get what u want.
regards'
Anuradha
From India, Delhi
65U can make two groups. Let one group be observer and the other group act as performer.
Performers: Give them some role play according to what u would like them to learn like in telephone ettiquete, one thing which is necesary is to be polite. Give them role=plays like 3-4 people coming to a person for different work at the same time.
Observers: let them observe the performers and come up with advantage or disadvantage of them.
There can be many exercises on ice-breaker on this. What I have written is just general.
U may find many articles in cite hr. just type ice-breaker in type search query and hopefully u will get what u want.
regards'
Anuradha
From India, Delhi
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