Dear friends,
It's been quite some time now that I have been appearing for training manager interviews with many organizations, but I fail repeatedly. Surprisingly, it's not because of a lack of knowledge but simply due to articulation. I require your suggestions on articulating thoughts effectively to deliver and gain buy-in.
Thanks,
Anjan Roy
From India, Chennai
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It's been quite some time now that I have been appearing for training manager interviews with many organizations, but I fail repeatedly. Surprisingly, it's not because of a lack of knowledge but simply due to articulation. I require your suggestions on articulating thoughts effectively to deliver and gain buy-in.
Thanks,
Anjan Roy
From India, Chennai
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Hi Anjan, A training professional is supposed to have excellent communication skills. If you are not able to articulate your thoughts then may be you are not in the right profession.
From India, Delhi
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621From India, Delhi
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Dear Anjan,
You have provided information about your failures in interviews for the position of Training Manager. However, you have not mentioned why you consider yourself eligible for this role. Have you worked in the training department before? If so, what kind of role did you have? Did you handle delivery, and what type of training did you deliver?
Whether you worked as a trainer who managed delivery or simply organized training programs, it is crucial for both professionals to consider the outcomes of the training activities. How did you measure the Return on Investment (ROI) for training?
Your poor articulation may stem from a lack of confidence, which could be influenced by your knowledge of employee training. Therefore, please provide further clarification about your background for this position.
Thanks,
Dinesh Divekar
From India, Bangalore
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You have provided information about your failures in interviews for the position of Training Manager. However, you have not mentioned why you consider yourself eligible for this role. Have you worked in the training department before? If so, what kind of role did you have? Did you handle delivery, and what type of training did you deliver?
Whether you worked as a trainer who managed delivery or simply organized training programs, it is crucial for both professionals to consider the outcomes of the training activities. How did you measure the Return on Investment (ROI) for training?
Your poor articulation may stem from a lack of confidence, which could be influenced by your knowledge of employee training. Therefore, please provide further clarification about your background for this position.
Thanks,
Dinesh Divekar
From India, Bangalore
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How did you decide that articulation was the sole reason for the rejection in the interview? Many interviewers are experienced individuals who can see beyond articulatory failure. You need to conduct more self-analysis to determine the reasons. It is essential to practice your speaking skills. Remember, with good articulation skills, the delivery of training material in your class will appear easy and seamless. People should readily understand what you articulate without having to look behind the curtain to realize the meaning.
From India, Pune
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From India, Pune
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Hello Anjan Roy,
Frankly, I think your problem is not what you think... articulation. It's more to do with the 'level' and 'reach' of the articulation that you seem to exhibit/practice. For example, Dinesh asked about 5-6 queries in this very thread, and your reply was a single liner (more of a judgmental one at that) without addressing any of his queries. I don't think I would be very off-the-mark to presume your level of articulation would have been about the same even during your training sessions. Nothing wrong per se in this... very often people tend to overlook their habitual nature—unless someone points it out and gives impartial advice to overcome such shortcomings. Generally, any trainer tends to give more info than needed during a session, to cover the topic from a holistic angle. Hope you get the point.
I suggest giving the full picture on the points Dinesh raised—I am sure members would be able to help you with actionable suggestions.
Regards,
TS
From India, Hyderabad
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Frankly, I think your problem is not what you think... articulation. It's more to do with the 'level' and 'reach' of the articulation that you seem to exhibit/practice. For example, Dinesh asked about 5-6 queries in this very thread, and your reply was a single liner (more of a judgmental one at that) without addressing any of his queries. I don't think I would be very off-the-mark to presume your level of articulation would have been about the same even during your training sessions. Nothing wrong per se in this... very often people tend to overlook their habitual nature—unless someone points it out and gives impartial advice to overcome such shortcomings. Generally, any trainer tends to give more info than needed during a session, to cover the topic from a holistic angle. Hope you get the point.
I suggest giving the full picture on the points Dinesh raised—I am sure members would be able to help you with actionable suggestions.
Regards,
TS
From India, Hyderabad
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If you want to be a trainer, you must have extraordinary communication skills with exceptional knowledge not in a specific area. Your observation skills should be much greater than the audience's because you have to quickly answer their questions and satisfy them with your answers using quick, understandable examples.
I would recommend you to visit the Torque Turning Force website and contact Umair Jaliawala. He is one of the best international trainers who will definitely guide you to be an effective trainer because his mission is to "turn individuals and organizations on."
From Pakistan, Karachi
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I would recommend you to visit the Torque Turning Force website and contact Umair Jaliawala. He is one of the best international trainers who will definitely guide you to be an effective trainer because his mission is to "turn individuals and organizations on."
From Pakistan, Karachi
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Dear Devekar & Sateesh,
It's great to have your enriched inputs. Let me tell you in detail for you and others to understand my profile well.
Total 5 years of experience in Training - working as a Training Manager in a reputed Retail MNC. My expertise in retail training includes: Induction, Classroom, and OJT to enhance competency at Sales Promoter, Store Manager, and District Manager levels. Starting with root cause analysis of the symptoms (low sale, low UPT, declination in customer service standards, etc.) and finalizing the outcome expectations of my customers (sales & operation), we conduct tests to determine the type of gap - knowledge gap or execution gap. Considering the knowledge gap and the expected measurable outcome, the entire module is developed, and the execution calendar is circulated to the relevant parties and priority stores. Ensuring a follow-up method of 7 days, 15 days, and 30 days after the post-test of classroom training, supported by 3 days of OJT, and starting tracking the performance of individuals through calls and store visits.
In this entire process, we also define the ownership level of execution, and the process continues.
I am eagerly waiting for your response if there is anything I am missing that is hindering me from articulating due to knowledge.
Regards,
Anjan
From India, Chennai
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It's great to have your enriched inputs. Let me tell you in detail for you and others to understand my profile well.
Total 5 years of experience in Training - working as a Training Manager in a reputed Retail MNC. My expertise in retail training includes: Induction, Classroom, and OJT to enhance competency at Sales Promoter, Store Manager, and District Manager levels. Starting with root cause analysis of the symptoms (low sale, low UPT, declination in customer service standards, etc.) and finalizing the outcome expectations of my customers (sales & operation), we conduct tests to determine the type of gap - knowledge gap or execution gap. Considering the knowledge gap and the expected measurable outcome, the entire module is developed, and the execution calendar is circulated to the relevant parties and priority stores. Ensuring a follow-up method of 7 days, 15 days, and 30 days after the post-test of classroom training, supported by 3 days of OJT, and starting tracking the performance of individuals through calls and store visits.
In this entire process, we also define the ownership level of execution, and the process continues.
I am eagerly waiting for your response if there is anything I am missing that is hindering me from articulating due to knowledge.
Regards,
Anjan
From India, Chennai
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Dear Anjan,
First and foremost, my name is Dinesh Divekar and not what you have written. As a Training Manager, you ought to be fastidious, and perfunctoriness has no place in the profession of training!
Though you have been the Training Manager of a reputed Retail Store for the last 5 years, it appears that you are yet to understand the concept of communication. Personal communication is different from the concept of communication. It took three posts for you to explain the nature of your requirement or challenge, and that too after prodding by several members. Your first two posts hardly justify your stature. Far from guiding the junior members of this forum, it is you who need to be told how to improve your communication. Quite sad to note this!
You are yet to understand how to present information in a sequential manner. I doubt whether you read newspaper articles. There are two types of reading. One is to understand the contents or viewpoint put forth by the columnist, and the other is to understand the communication style. Read the articles and start making notes on in what sequence the article was written. This will help you in augmenting your own communication style. Generally, most of the articles or editorials are written in an Introduction-Cause-Result-Conclusion (ICRC) format. You need to do an analysis of whether this or any other sequence was followed.
Now about Retail Training. The most important part of retail training is on various costs associated with your business. I doubt whether you have conducted any training to optimize the following costs:
a) Cost of stock-out or lost sale
b) Inventory carrying cost at the retail store
c) Inventory carrying cost at the warehouse
These are three major costs of your business. Your training efforts should be directed towards optimizing these costs. Everything else is secondary.
In addition to the above costs, you need to conduct training on Demand Forecasting as well. You have done a gap analysis, but then going further, you need to measure whether by filling that knowledge gap, you could optimize the above costs. Without this hardcore data, your interviews could appear superficial to the interviewers. Hence the turning down of your candidature!
All the best!
Dinesh Divekar
Bangalore - 560092
From India, Bangalore
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First and foremost, my name is Dinesh Divekar and not what you have written. As a Training Manager, you ought to be fastidious, and perfunctoriness has no place in the profession of training!
Though you have been the Training Manager of a reputed Retail Store for the last 5 years, it appears that you are yet to understand the concept of communication. Personal communication is different from the concept of communication. It took three posts for you to explain the nature of your requirement or challenge, and that too after prodding by several members. Your first two posts hardly justify your stature. Far from guiding the junior members of this forum, it is you who need to be told how to improve your communication. Quite sad to note this!
You are yet to understand how to present information in a sequential manner. I doubt whether you read newspaper articles. There are two types of reading. One is to understand the contents or viewpoint put forth by the columnist, and the other is to understand the communication style. Read the articles and start making notes on in what sequence the article was written. This will help you in augmenting your own communication style. Generally, most of the articles or editorials are written in an Introduction-Cause-Result-Conclusion (ICRC) format. You need to do an analysis of whether this or any other sequence was followed.
Now about Retail Training. The most important part of retail training is on various costs associated with your business. I doubt whether you have conducted any training to optimize the following costs:
a) Cost of stock-out or lost sale
b) Inventory carrying cost at the retail store
c) Inventory carrying cost at the warehouse
These are three major costs of your business. Your training efforts should be directed towards optimizing these costs. Everything else is secondary.
In addition to the above costs, you need to conduct training on Demand Forecasting as well. You have done a gap analysis, but then going further, you need to measure whether by filling that knowledge gap, you could optimize the above costs. Without this hardcore data, your interviews could appear superficial to the interviewers. Hence the turning down of your candidature!
All the best!
Dinesh Divekar
Bangalore - 560092
From India, Bangalore
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Dear All,
To have more clarity on suggestions, let me tell you a little about myself.
In my 5 years of training career, 4 years I have worked with one of the topmost companies in the world as a Training Manager. And now, for the last one year, I have been working with one of the top 100 Fortune companies in the Retail Industry. (If knowledge was the key element of my failure in the interview, probably experienced people in these companies would have rejected me then and there. - Answer to Mr. Nathrao's Doubt)
Taking people development into consideration in the retail segment (development of Knowledge, Skill, and Motivation), it is important to conduct a root cause analysis of every symptom (decline in Service, Sales, etc.), expected results, audience maturity, educational and professional experience to initiate any content development and assessment procedures. These are integrated parts of the development process to meet the competency level of every individual.
My job is to ensure the execution of planned actions on time in a systematic manner, resulting in effectiveness in the business.
I believe the brief overview of my profile will help all my friends provide their suggestions in the right direction.
Thank you!
Anjan Roy
From India, Chennai
Acknowledge(0)Amend(0)
To have more clarity on suggestions, let me tell you a little about myself.
In my 5 years of training career, 4 years I have worked with one of the topmost companies in the world as a Training Manager. And now, for the last one year, I have been working with one of the top 100 Fortune companies in the Retail Industry. (If knowledge was the key element of my failure in the interview, probably experienced people in these companies would have rejected me then and there. - Answer to Mr. Nathrao's Doubt)
Taking people development into consideration in the retail segment (development of Knowledge, Skill, and Motivation), it is important to conduct a root cause analysis of every symptom (decline in Service, Sales, etc.), expected results, audience maturity, educational and professional experience to initiate any content development and assessment procedures. These are integrated parts of the development process to meet the competency level of every individual.
My job is to ensure the execution of planned actions on time in a systematic manner, resulting in effectiveness in the business.
I believe the brief overview of my profile will help all my friends provide their suggestions in the right direction.
Thank you!
Anjan Roy
From India, Chennai
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Dear Roy,
We are all doing well, but the best will win the race, perhaps because of CTC, knowledge, behavior, attitude, time management, updated knowledge, networking, etc.
Wait for the right moment, but do not cease striving for personal growth. The best opportunities are coming your way, so stay positive and happy.
Kind regards,
[Your Name]
From India, Mumbai
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We are all doing well, but the best will win the race, perhaps because of CTC, knowledge, behavior, attitude, time management, updated knowledge, networking, etc.
Wait for the right moment, but do not cease striving for personal growth. The best opportunities are coming your way, so stay positive and happy.
Kind regards,
[Your Name]
From India, Mumbai
Acknowledge(0)Amend(0)Engage with peers to discuss and resolve work and business challenges collaboratively. Our AI-powered platform, features real-time fact-checking, peer reviews, and an extensive historical knowledge base. - Register and Log In.
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