Overview
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, resolve conflicts, and coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.
Why Should You Attend
By attending, you will understand how to more effectively:
- Listen actively
- Receive and provide constructive feedback
- Resolve conflicts
- Coach and mentor
Are you concerned about how others perceive you as a manager? Could you use a communication skills refresher to help you take a new approach with your direct reports, especially those you find challenging? Would you like to leverage your value to your manager and your organization?
If you answered yes to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us through these important topics, key questions, and answers we all need to address effectively to improve our communication effectiveness, enhance our team members' and team's performance, and add to the bottom line.
Areas Covered in the Session
- Effective Listening / Understanding Before Being Understood
- What is the Value of Listening?
- Why People Don't Listen and the Consequences
- How to Listen Effectively and Actively
- Practice Listening Exercise
- Responsibility of the Communicator in Being Heard
- Constructive Feedback / Gaining Advice While Avoiding Conflict
- The Value of Constructive Feedback
- Why People Don't Give Feedback and the Consequences
- How to Give Constructive Feedback
- Practice Feedback Exercise
- Guidelines for the Feedback Receiver
- Resolving Conflicts / Dealing with Others' Resistance
- The Nature of Resistance
- Types of Resistance
- Typical Responses to Resistance
- Approaching Resistance and How to Deal with It
- The Keys to Effectively Resolving Conflicts
- Making Coaching Work / Providing Guidance for Improving Performance
- Characteristics of Effective Coaches
- How to Coach Effectively
- The Value of Careful Listening in Coaching
- Being an Effective Role Model
- Using Coaching to Improve Performance
Who Will Benefit
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Instructor
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organizational development.
Click here to know more about this course: http://www.trainhr.com/control/w_pro...id=701597LIVE/
**Location**: Bengaluru, India
Online training, City-India-Bengaluru, conflict resolution, direct reports, constructive feedback, effective manager, organization development, communication skills, performance improvement, Country-India
From India, Bengaluru
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3In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, resolve conflicts, and coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.
Why Should You Attend
By attending, you will understand how to more effectively:
- Listen actively
- Receive and provide constructive feedback
- Resolve conflicts
- Coach and mentor
Are you concerned about how others perceive you as a manager? Could you use a communication skills refresher to help you take a new approach with your direct reports, especially those you find challenging? Would you like to leverage your value to your manager and your organization?
If you answered yes to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us through these important topics, key questions, and answers we all need to address effectively to improve our communication effectiveness, enhance our team members' and team's performance, and add to the bottom line.
Areas Covered in the Session
- Effective Listening / Understanding Before Being Understood
- What is the Value of Listening?
- Why People Don't Listen and the Consequences
- How to Listen Effectively and Actively
- Practice Listening Exercise
- Responsibility of the Communicator in Being Heard
- Constructive Feedback / Gaining Advice While Avoiding Conflict
- The Value of Constructive Feedback
- Why People Don't Give Feedback and the Consequences
- How to Give Constructive Feedback
- Practice Feedback Exercise
- Guidelines for the Feedback Receiver
- Resolving Conflicts / Dealing with Others' Resistance
- The Nature of Resistance
- Types of Resistance
- Typical Responses to Resistance
- Approaching Resistance and How to Deal with It
- The Keys to Effectively Resolving Conflicts
- Making Coaching Work / Providing Guidance for Improving Performance
- Characteristics of Effective Coaches
- How to Coach Effectively
- The Value of Careful Listening in Coaching
- Being an Effective Role Model
- Using Coaching to Improve Performance
Who Will Benefit
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Instructor
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organizational development.
Click here to know more about this course: http://www.trainhr.com/control/w_pro...id=701597LIVE/
**Location**: Bengaluru, India
Online training, City-India-Bengaluru, conflict resolution, direct reports, constructive feedback, effective manager, organization development, communication skills, performance improvement, Country-India
From India, Bengaluru
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DEVELOPING EFFECTIVE COMMUNICATION SKILLS - SEEMA.ppt