Hi everyone,

I am the HR manager of a small IT company with 25 to 30 employees. I wanted to know what kind of performance management policy I need to implement for my company.

I am seeking guidance on the methods I can use to evaluate employee performance and determine the right performance management process for my company.

Thank you.

From India, Mumbai
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Dear Jyoti,

To implement PMS, it requires tremendous support from the management. Do you have buy-in from management? If not, then first obtain it.

PMS is to measure the business performance. To measure business performance, we need to measure the performance of each department. To measure the performance of each department, we need to identify the direct and indirect costs of each department. KPIs are to be designed on costs. The other parameters to design the costs are quality, quantity, customer satisfaction, accuracy, timeliness, etc.

Be it noted that sound PMS depends on what you measure and not on the software that you use. Companies do measure the performance, but then they may not measure what deserves to be measured. Recently, I helped one of the members of this forum to design the KPIs for an Event Manager. If you wish to have a look at that post, then you may click the following link:

https://www.citehr.com/511712-kpi-kr...ml#post2190644

I have been giving my replies on this subject time and again. You may refer to the following links to refer to my past posts:

<link outdated-removed>

https://www.citehr.com/500549-format...ml#post2165577

#post2152684

https://www.citehr.com/498440-how-ca...ml#post2160264

Old: -

https://www.citehr.com/490150-job-de...ml#post2140544

I recommend you go through each reply patiently and clarify yourself about PMS.

I provide consulting services to establish PMS. If you wish to hire my services on PMS consulting, I will help you in bringing the sea change. I will study the systems and processes of each department deeply and design unique measures. You may talk to your management about availing my services. If you wish to know more about my consulting services, then you may click here to check the presentation.

Thanks,

Dinesh Divekar

From India, Bangalore
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Dear Jyoti,

Mr. Dinesh has given an excellent thought process on the PMS. Just to simplify and add on:

1. As referred to in the trailing email, management support plays a vital role. We need to have a clearly defined Vision & Mission / Objectives (Short term & Long term Objectives).
2. We need to translate those organizational objectives to departmental objectives.
3. Those departmental objectives are translated into individual KRA. Then KRA will be broken down to KPI (The KRA should be measurable).

Note:
- Without providing the KRA's to individual employees, it would be very difficult to measure the performance of the employees.
Hence, making employees aware of their roles & responsibilities plays a vital role.

Regards,
Sunil

From India, Bangalore
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Hello,

Please see this [PCMM presentation](http://www.slideshare.net/mobile/NeerajKumarModi/pcmm-presentation).

Umalme

From India, Delhi
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