I am currently trying to set up a performance management structure for an organization I just joined that is into internet service provision. I would like help in drawing up the KRAs and KPIs for the following roles:
1. Sales
2. Customer Care/Call Center
3. Marketing
4. Finance
From Nigeria, Abuja
Acknowledge(0)
Amend(0)
11. Sales
2. Customer Care/Call Center
3. Marketing
4. Finance
From Nigeria, Abuja
Acknowledge(0)Amend(0)
Dear Temidemi and Abhiram,
Hope you understand the comprehensiveness of the PMS. Instituting a PMS requires great maturity and understanding of various departments. To learn more about instituting PMS in the company, you can click here to refer to my past post.
There is a lot of misconception about the concepts of KPI and KRA. To dispel this misconception, I have uploaded my presentation on Youtube. To view that video, you may click here.
I handle consulting on PMS. To learn more about my services, you can click here.
Thanks,
Dinesh Divekar
From India, Bangalore
Acknowledge(0)Amend(0)
Hope you understand the comprehensiveness of the PMS. Instituting a PMS requires great maturity and understanding of various departments. To learn more about instituting PMS in the company, you can click here to refer to my past post.
There is a lot of misconception about the concepts of KPI and KRA. To dispel this misconception, I have uploaded my presentation on Youtube. To view that video, you may click here.
I handle consulting on PMS. To learn more about my services, you can click here.
Thanks,
Dinesh Divekar
From India, Bangalore
Acknowledge(0)Amend(0)
Hi You should spend a great deal of thought defining the competencies before designing the KRAs & KPIs. Please let me know if you would like to discuss in detail further. Regards
From India, Mumbai
Acknowledge(0)Amend(0)
From India, Mumbai
Acknowledge(0)Amend(0)
Hi Abhiram,
I suggest aligning your Appraisal goals based on your organization's and Departmental goals. This alignment will not only help you create better goals but also benefit the department and the organization, resulting in better returns for you.
Additionally, consider the achievement of Departmental-level Service Level Agreements. Monitoring these agreements monthly or quarterly will help you stay within the SLA, avoiding penalties and contributing to customer satisfaction.
Hope this information is helpful.
Regards,
Harsh
PCMM Consultant
From India, Mumbai
Acknowledge(0)Amend(0)
I suggest aligning your Appraisal goals based on your organization's and Departmental goals. This alignment will not only help you create better goals but also benefit the department and the organization, resulting in better returns for you.
Additionally, consider the achievement of Departmental-level Service Level Agreements. Monitoring these agreements monthly or quarterly will help you stay within the SLA, avoiding penalties and contributing to customer satisfaction.
Hope this information is helpful.
Regards,
Harsh
PCMM Consultant
From India, Mumbai
Acknowledge(0)Amend(0)Engage with peers to discuss and resolve work and business challenges collaboratively - share and document your knowledge. Our AI-powered platform, features real-time fact-checking, peer reviews, and an extensive historical knowledge base. - Join & Be Part Of Our Community.
HR KRAs - 2007 (Final1).xls
KRAs AND GOALS FOR THE APPRAISAL PERIOD.doc