Dear Seniors,
I am a new member of this site. Recently, I joined an Agro-Based company as an HR Executive, and I have to prepare a Job Description for an Officer in Credit Operations. His main task will be collecting debts on a regular basis and updating the seniors. What else can I add to his job description, and how can we assess his performance?
I am looking forward to your kind cooperation as soon as possible.
Regards,
Mashuk
From Bangladesh, Dhaka
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I am a new member of this site. Recently, I joined an Agro-Based company as an HR Executive, and I have to prepare a Job Description for an Officer in Credit Operations. His main task will be collecting debts on a regular basis and updating the seniors. What else can I add to his job description, and how can we assess his performance?
I am looking forward to your kind cooperation as soon as possible.
Regards,
Mashuk
From Bangladesh, Dhaka
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Dear Mashuk,
It seems like you work for a bank, which is why you are seeking a job description for Debt Collectors. Importantly, the job description focuses on the unpaid amounts of customers with specific accounts. Debt collectors are a vital business support service for any company.
Responsibilities include:
- They are responsible for alerting individuals whose accounts have unpaid balances (debts).
- Collections are typically done over the phone, and if a customer has late payments for consecutive months, they are required to go on duty physically.
- They need to discuss with debtors the reasons for delinquency and work on creating a repayment plan.
- Making appropriate notes on account holdings and discussing obstacles with their managers.
- Providing a stipulated time for payment to debtors and sending reminders for any unpaid amounts at regular intervals.
- Apart from collection duties, they are also responsible for any administrative tasks.
- Debt collectors have flexible work schedules.
Performance assessment criteria include:
- Maintaining daily reports on a spreadsheet.
- Random checks on individual and other accounts for accuracy.
- Collections are time-sensitive and need to be reviewed fortnightly by a mentor, with feedback provided to the manager and HR based on key performance indicators.
- Submission of a "to-do" list for the following day's work allocation.
Please align the description with the work assigned by your organization. If this meets your requirements, feel free to make edits accordingly.
From India, Visakhapatnam
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1018It seems like you work for a bank, which is why you are seeking a job description for Debt Collectors. Importantly, the job description focuses on the unpaid amounts of customers with specific accounts. Debt collectors are a vital business support service for any company.
Responsibilities include:
- They are responsible for alerting individuals whose accounts have unpaid balances (debts).
- Collections are typically done over the phone, and if a customer has late payments for consecutive months, they are required to go on duty physically.
- They need to discuss with debtors the reasons for delinquency and work on creating a repayment plan.
- Making appropriate notes on account holdings and discussing obstacles with their managers.
- Providing a stipulated time for payment to debtors and sending reminders for any unpaid amounts at regular intervals.
- Apart from collection duties, they are also responsible for any administrative tasks.
- Debt collectors have flexible work schedules.
Performance assessment criteria include:
- Maintaining daily reports on a spreadsheet.
- Random checks on individual and other accounts for accuracy.
- Collections are time-sensitive and need to be reviewed fortnightly by a mentor, with feedback provided to the manager and HR based on key performance indicators.
- Submission of a "to-do" list for the following day's work allocation.
Please align the description with the work assigned by your organization. If this meets your requirements, feel free to make edits accordingly.
From India, Visakhapatnam
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Job Description - HR & Admin.doc