Need Help with ISO 9001:2008 Audit Preparation
I am Mahabub, working in a hotel in Dhaka. Recently, we faced an ISO 9001:2008 surveillance audit where we received two NCs. One of them is that "Process Performance Parameter or Process KPI has not been defined, implemented, and analyzed to measure the performances of various processes (like Kitchen, Housekeeping, F & B Service, Purchase, Store, Marketing, Maintenance Process)."
Now, my task is to prepare all these documents in 5 days, and I have nothing in hand to prepare them. So, I need help from all of you in this challenge.
With best regards,
Mahabub
From Bangladesh
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I am Mahabub, working in a hotel in Dhaka. Recently, we faced an ISO 9001:2008 surveillance audit where we received two NCs. One of them is that "Process Performance Parameter or Process KPI has not been defined, implemented, and analyzed to measure the performances of various processes (like Kitchen, Housekeeping, F & B Service, Purchase, Store, Marketing, Maintenance Process)."
Now, my task is to prepare all these documents in 5 days, and I have nothing in hand to prepare them. So, I need help from all of you in this challenge.
With best regards,
Mahabub
From Bangladesh
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Thank you for your prompt reply. This information will be really helpful for me. However, I need details about the specialized departments in hotels such as the Kitchen department, Housekeeping department, Front Office department, and Maintenance department. Once again, thank you.
From Bangladesh
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From Bangladesh
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Dear Mr. Mahabub, Can you more specifically tell me in which clause of ISO 9001:2008 the NCs are given? Because depending on the clauses corrective action will vary. Sincerely, Saikat
From Bangladesh, Dhaka
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3From Bangladesh, Dhaka
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Implementing ISO 9001 2008.ppt
ISO 9001 2008.doc