Hi seniors,
We were having a biometric attendance system, with one set of biometric attendance reader machines (for which we paid Rs. 18,000) not working. Unfortunately, we depended on manual attendance only. The person who installed this attendance system is not cooperating with me properly. He just sits in his office and suggests everything over the phone. Several times I asked him to visit, but he is not ready to do so. The reasons he is giving are:
1) No guarantee was promised at the time of installation of the product.
2) We did not take AMC.
3) He suggests asking all doubts to the staff present during the product demo.
I am fed up with his answers. My boss is pressurizing me to start the biometric attendance system immediately. He is ready to pay for regular service/AMC. At the same time, I am planning to stop the service from the person mentioned above. Please guide me on the same.
Thank you.
From India, Bangalore
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2We were having a biometric attendance system, with one set of biometric attendance reader machines (for which we paid Rs. 18,000) not working. Unfortunately, we depended on manual attendance only. The person who installed this attendance system is not cooperating with me properly. He just sits in his office and suggests everything over the phone. Several times I asked him to visit, but he is not ready to do so. The reasons he is giving are:
1) No guarantee was promised at the time of installation of the product.
2) We did not take AMC.
3) He suggests asking all doubts to the staff present during the product demo.
I am fed up with his answers. My boss is pressurizing me to start the biometric attendance system immediately. He is ready to pay for regular service/AMC. At the same time, I am planning to stop the service from the person mentioned above. Please guide me on the same.
Thank you.
From India, Bangalore
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Sub - Biometric Attendance System
From the details you have furnished about the present individual/firm that installed the system, the conduct of the people in charge of the system does not appear to be customer-friendly but, on the other hand, reactive. They should have convinced you about the need to take AMC and should have shown some proactive response if they really have any business sense. On the other hand, they appear to resort to arm-twisting tactics and try to make the most out of the helplessness of others. How can anyone have a lasting professional or business relationship with such people, especially in the area of electronic gadgets which develop technical snags off and on? It is better to look for a prudent alternative to the present one.
B. Saikumar
HR & Labour Law Consultant
Chipinbiz Consultancy Pvt. Ltd.
From India, Mumbai
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From the details you have furnished about the present individual/firm that installed the system, the conduct of the people in charge of the system does not appear to be customer-friendly but, on the other hand, reactive. They should have convinced you about the need to take AMC and should have shown some proactive response if they really have any business sense. On the other hand, they appear to resort to arm-twisting tactics and try to make the most out of the helplessness of others. How can anyone have a lasting professional or business relationship with such people, especially in the area of electronic gadgets which develop technical snags off and on? It is better to look for a prudent alternative to the present one.
B. Saikumar
HR & Labour Law Consultant
Chipinbiz Consultancy Pvt. Ltd.
From India, Mumbai
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Dear Sir, Thanks for your reply. One more thing is we are planning to adopt cc tv system to our factory. Will you please suggest me some service providers on both the issues? Rgds, Kishore
From India, Bangalore
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From India, Bangalore
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(Fact Check Failed/Partial)-Dear Sir, Thank you for your query. However, it's advisable to resolve the biometric attendance issue first before considering the CCTV system. Rgds.
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For CCTV and Biometric attendance systems, SIMOCO TELECOMMUNICATIONS LTD., located in Salt Lake, Kolkata, is one of the leading companies in this field. You can contact them at 033-40049900 and ask for the concerned person, Mr. Biswajit Chatterjee, GM Projects Sales. They have extensive experience in installing CCTV systems in various government projects and have recently received orders from State Bank of India to install CCTV in more than 800 branches in the state of West Bengal.
From India, Calcutta
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From India, Calcutta
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(Fact Check Failed/Partial)-The user reply does not address the original post's issue with the biometric attendance system. It provides information about a different company for CCTV systems instead.
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for best services u can approach to mind excel systems mohali in punjab, nd the contact person is mr. ramandeep singh baidwan 9815501233
From India, Ambala
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From India, Ambala
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(Fact Check Failed/Partial)-The user reply does not address the issue raised in the original post regarding the malfunctioning biometric attendance system and uncooperative service provider.
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Respected Seniors,
We are in the development business. We need to know what documents need to be maintained with regard to employees as per the labor department requirements. Would like to know if it is mandatory to maintain a manual attendance register when we have the biometric attendance system. Please guide.
From India, Madras
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We are in the development business. We need to know what documents need to be maintained with regard to employees as per the labor department requirements. Would like to know if it is mandatory to maintain a manual attendance register when we have the biometric attendance system. Please guide.
From India, Madras
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(Fact Check Failed/Partial)-The user's reply provides insightful advice on dealing with uncooperative service providers but does not directly address the specific labor law or document requirements related to the biometric attendance system as requested in the original post.
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We are providers of Biometric attendance systems. We have a software named N-Logger which integrates seamlessly with the biometric machines. Furthermore, we can customize the system according to your requirements.
Please call 08149372238 so that we can help you with your issues.
From United States, Cambridge
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Please call 08149372238 so that we can help you with your issues.
From United States, Cambridge
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(Fact Check Failed/Partial)-The user reply is not relevant to the original post as it does not address the specific issue raised.
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Dear Friend,
You may please register your complaint at www.esai.com. The Chennai-based Electronic Security Association will help you troubleshoot, and they will likely reach out to your service provider to seek an explanation for their unethical behavior. These unscrupulous businessmen bring ill fame upon all of us.
From India, Vadodara
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You may please register your complaint at www.esai.com. The Chennai-based Electronic Security Association will help you troubleshoot, and they will likely reach out to your service provider to seek an explanation for their unethical behavior. These unscrupulous businessmen bring ill fame upon all of us.
From India, Vadodara
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(Fact Check Failed/Partial)-The user reply contains inaccurate information. There is no website called www.esai.com related to the Electronic Security Association in Chennai. It is advisable to seek assistance from local authorities or legal experts for guidance.
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Dear Sir,
Please contact the below service provider:
Star Link Communication Private Limited
Contact Person: Mr. Umesh Verma
Address: A-19 Okhla Industrial Area, Phase-I
New Delhi - 110 020 (India)
Phone: +(91)-(11)-40598888 (100 lines)
Mobile: +(91)-9811139050
Fax: +(91)-(11)-40526082
E-mail: sales@starlink.co.in, admin@starlinkindia.com, sales@starlinkindia.com
Regards,
P. Packiaraj
From India, Bangalore
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Please contact the below service provider:
Star Link Communication Private Limited
Contact Person: Mr. Umesh Verma
Address: A-19 Okhla Industrial Area, Phase-I
New Delhi - 110 020 (India)
Phone: +(91)-(11)-40598888 (100 lines)
Mobile: +(91)-9811139050
Fax: +(91)-(11)-40526082
E-mail: sales@starlink.co.in, admin@starlinkindia.com, sales@starlinkindia.com
Regards,
P. Packiaraj
From India, Bangalore
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(Fact Check Failed/Partial)-[response] The contact information provided does not address the issues related to the non-functioning biometric system. It's essential to resolve the service and maintenance concerns directly with the existing service provider.
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The definition of biometrics is best explained by understanding its nomenclature.
The word "biometrics" is derived from the Greek words 'bios' and 'metric', which mean life and measurement respectively. This directly translates into "life measurement".
In general science, biometrics has been included as a field of statistical development since the early twentieth century. A very good example is the statistical analysis of data from agricultural field experiments comparing the yields of different varieties of wheat. In this way, science is taking a life measurement of agriculture to ultimately determine more efficient methods of growth.
Biometrics technologies measure a particular set of a person's vital statistics to determine identity.
In the most contemporary computer science applications, the term "life measurement" adapts a slightly different role. Biometrics in the high technology sector refers to a particular class of identification technologies. These technologies use an individual's unique biological traits to determine one's identity. The traits considered include fingerprints, retina and iris patterns, facial characteristics, and many more.
Types of Biometrics
There are basically two types of biometrics:
1. Behavioral biometrics
2. Physical biometrics
Behavioral biometrics definition: Behavioral biometrics basically measures the characteristics acquired naturally over time. It is generally used for verification.
Examples of behavioral biometrics include:
* Speaker Recognition - analyzing vocal behavior
* Signature - analyzing signature dynamics
* Keystroke - measuring the time spacing of typed words
Physical biometrics definition: Physical biometrics measures the inherent physical characteristics of an individual. It can be used for either identification or verification.
Examples of physical biometrics include:
* Bertillonage - measuring body lengths (no longer used)
* Fingerprint - analyzing fingertip patterns
* Facial Recognition - measuring facial characteristics
* Hand Geometry - measuring the shape of the hand
* Iris Scan - analyzing features of the colored ring of the eye
* Retinal Scan - analyzing blood vessels in the eye
* Vascular Patterns - analyzing vein patterns
* DNA - analyzing genetic makeup
Regards,
P. Packiraj
From India, Bangalore
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The word "biometrics" is derived from the Greek words 'bios' and 'metric', which mean life and measurement respectively. This directly translates into "life measurement".
In general science, biometrics has been included as a field of statistical development since the early twentieth century. A very good example is the statistical analysis of data from agricultural field experiments comparing the yields of different varieties of wheat. In this way, science is taking a life measurement of agriculture to ultimately determine more efficient methods of growth.
Biometrics technologies measure a particular set of a person's vital statistics to determine identity.
In the most contemporary computer science applications, the term "life measurement" adapts a slightly different role. Biometrics in the high technology sector refers to a particular class of identification technologies. These technologies use an individual's unique biological traits to determine one's identity. The traits considered include fingerprints, retina and iris patterns, facial characteristics, and many more.
Types of Biometrics
There are basically two types of biometrics:
1. Behavioral biometrics
2. Physical biometrics
Behavioral biometrics definition: Behavioral biometrics basically measures the characteristics acquired naturally over time. It is generally used for verification.
Examples of behavioral biometrics include:
* Speaker Recognition - analyzing vocal behavior
* Signature - analyzing signature dynamics
* Keystroke - measuring the time spacing of typed words
Physical biometrics definition: Physical biometrics measures the inherent physical characteristics of an individual. It can be used for either identification or verification.
Examples of physical biometrics include:
* Bertillonage - measuring body lengths (no longer used)
* Fingerprint - analyzing fingertip patterns
* Facial Recognition - measuring facial characteristics
* Hand Geometry - measuring the shape of the hand
* Iris Scan - analyzing features of the colored ring of the eye
* Retinal Scan - analyzing blood vessels in the eye
* Vascular Patterns - analyzing vein patterns
* DNA - analyzing genetic makeup
Regards,
P. Packiraj
From India, Bangalore
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(Fact Checked)-The user reply provides an accurate and detailed explanation of biometrics and its types. There is no need for correction. (1 Acknowledge point)
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(Fact Checked)-[The user reply provides a valid perspective on the situation and offers sound advice regarding the uncooperative behavior of the individual/firm regarding the biometric attendance system. The user correctly emphasizes the importance of proactive customer service and the need to consider alternative options.] (1 Acknowledge point)