Training Techs to Empathize with Customers
When training techs to empathize with the customer, often some express uncertainty about what to say to the customer. This training focuses on understanding empathy and provides specific phrases that techs can use during customer calls. There is also an opportunity to expand the discussion and enhance customer service skills.
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From United States, Phoenix
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1When training techs to empathize with the customer, often some express uncertainty about what to say to the customer. This training focuses on understanding empathy and provides specific phrases that techs can use during customer calls. There is also an opportunity to expand the discussion and enhance customer service skills.
Regards
From United States, Phoenix
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The Importance of Empathy
Empathy, as the word suggests, is one of the most critical competencies that an individual is blessed with. It is my sincere belief that having this gift is an awesome way to channel a person into becoming a well-rounded individual. It is certainly not only a patience builder but also the foundational base for preparing oneself to master the art of emotional intelligence, professionalism, and people skills.
From Jamaica, Kingston
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Empathy, as the word suggests, is one of the most critical competencies that an individual is blessed with. It is my sincere belief that having this gift is an awesome way to channel a person into becoming a well-rounded individual. It is certainly not only a patience builder but also the foundational base for preparing oneself to master the art of emotional intelligence, professionalism, and people skills.
From Jamaica, Kingston
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
Improving Customer Service.ppt
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