Dear All,
I have recently joined a callcentre & have been assigned a project on providing softskills training.
My first workshop is on telephone etiquettes,If you have any ppt or emails on the same plz mail it to on
I would also like to know what are the other topics on which training can be provided to employees to enhance softskills
Thanks a lot !!
Sheetal
From India, Mumbai
6I have recently joined a callcentre & have been assigned a project on providing softskills training.
My first workshop is on telephone etiquettes,If you have any ppt or emails on the same plz mail it to on
I would also like to know what are the other topics on which training can be provided to employees to enhance softskills
Thanks a lot !!
Sheetal
From India, Mumbai
Hi Sheetal,
Training on Telephone Etiquette is really very simple as you know (may be).
Don't worry i am sure you will do well. Please find attached file on the subject.
After this topic you can try for
1) Communication Skills
2) Team Building
3) Time Management
4) Building Self Confidence
5) Attitude towards Work
6) How to get rid of Stress or Stress Management
7) Keeping Positive Attitude
8) Presentation Skills
9) Leadership skills
Also try to get relevant feedback after the training, by preparing proper questionnaire & ask the trainees if they want training on any specific topic.
Regards
Sapana
From India, Pune
Training on Telephone Etiquette is really very simple as you know (may be).
Don't worry i am sure you will do well. Please find attached file on the subject.
After this topic you can try for
1) Communication Skills
2) Team Building
3) Time Management
4) Building Self Confidence
5) Attitude towards Work
6) How to get rid of Stress or Stress Management
7) Keeping Positive Attitude
8) Presentation Skills
9) Leadership skills
Also try to get relevant feedback after the training, by preparing proper questionnaire & ask the trainees if they want training on any specific topic.
Regards
Sapana
From India, Pune
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Program Life cycle for Softskills Training.ppt
SOFTSKILLS TRAINING SERVICES.doc