Hi All, We recently promoted a number of employees to Managerial roles. In the past this would not be accompanied with requisite training intervention to prepare and equip them for their new role. However we have now decided to formalise this by assessing their needs and designing a 1 day session to train them on a few basics on being a manager. I am not sure if there already exists a content on this site/forum that I can customise or edit to suit my needs, but any help would be greatly appreciated.
Thanks,
Chike.
From Nigeria
Thanks,
Chike.
From Nigeria
Dear Chike,
When employees at Operations level are moved to Managerial level, the biggest problem they face is getting things done out of the others and using the right way of communication to express themselves. So ideally, the following topics would help them settle in their new role
- Importance of team-work, appreciating the strengths and weaknesses of individual members in the team and helping them synergize with each other
- Assertive Communication - with Customers and team-members.
- Decision making skills - even if they don't have to make decisions, they should atleast be able weigh the pros and cons before presenting it to the seniors
- Presentation skills esp to Senior Management and Customers
- A little exposure on MIS and how they can show-case their team's work in the right light using numbers
- Customer relationship Management
Hope this helps!
Thank You,
Regards,
Narmadha
From India, Chennai
10When employees at Operations level are moved to Managerial level, the biggest problem they face is getting things done out of the others and using the right way of communication to express themselves. So ideally, the following topics would help them settle in their new role
- Importance of team-work, appreciating the strengths and weaknesses of individual members in the team and helping them synergize with each other
- Assertive Communication - with Customers and team-members.
- Decision making skills - even if they don't have to make decisions, they should atleast be able weigh the pros and cons before presenting it to the seniors
- Presentation skills esp to Senior Management and Customers
- A little exposure on MIS and how they can show-case their team's work in the right light using numbers
- Customer relationship Management
Hope this helps!
Thank You,
Regards,
Narmadha
From India, Chennai
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