Hi i am looking to write a official documented letter to my sales people telling them to recover the amounts from their clients who are way overdue. Any templates would be helpful
We have sales people who are brining clients and revenue but are not doing a good job when it comes to getting recovery from their clients. So what letter/email i can send them so they take it seriously and start recovering outstanding amount.
From Saudi Arabia, Dammam
We have sales people who are brining clients and revenue but are not doing a good job when it comes to getting recovery from their clients. So what letter/email i can send them so they take it seriously and start recovering outstanding amount.
From Saudi Arabia, Dammam
Dear Tariq,
Those who have rubbed their shoulders with the salespersons, know the adage, it is easy to sell but difficult to recover. To meet the sales target, the salespersons are tempted to do the credit sale. However, a chunk of their energy goes into recovery.
I am doubtful of the impact of a letter or an email on the recovery, however, well-drafted it may be. Not that there will not be an impact, but it may not be a lasting one and things could come back to square one within months if not in weeks.
To overcome this challenge, your company may not reward the salespersons only on meeting the sales target. Rather, take into account:
a) % of credit sales against the total sale
b) the number of days of the credit sale and
c) recovery done within the credit period against the total sale
Additionally, you may start calculating the Account Receivable Turnover Ratio (ARTR) for the sales department and for the individual salespersons as well.
The credit sale is always a trap. Nevertheless, many companies fall into this trap willy-nilly. However, once the brand image of the company is developed, it becomes difficult to change the perceptions of the customers.
Finally, credit sales also depend on the strength of the product/services. If the products are world-class, the company starts dictating the terms rather than getting dictated by the customers.
Thanks,
Dinesh Divekar
From India, Bangalore
7881Those who have rubbed their shoulders with the salespersons, know the adage, it is easy to sell but difficult to recover. To meet the sales target, the salespersons are tempted to do the credit sale. However, a chunk of their energy goes into recovery.
I am doubtful of the impact of a letter or an email on the recovery, however, well-drafted it may be. Not that there will not be an impact, but it may not be a lasting one and things could come back to square one within months if not in weeks.
To overcome this challenge, your company may not reward the salespersons only on meeting the sales target. Rather, take into account:
a) % of credit sales against the total sale
b) the number of days of the credit sale and
c) recovery done within the credit period against the total sale
Additionally, you may start calculating the Account Receivable Turnover Ratio (ARTR) for the sales department and for the individual salespersons as well.
The credit sale is always a trap. Nevertheless, many companies fall into this trap willy-nilly. However, once the brand image of the company is developed, it becomes difficult to change the perceptions of the customers.
Finally, credit sales also depend on the strength of the product/services. If the products are world-class, the company starts dictating the terms rather than getting dictated by the customers.
Thanks,
Dinesh Divekar
From India, Bangalore
Dear Tariq,
Hi
Please find the draft as under.
Dear (name)
Designation
Employee Number
Dear XYZ
While going through you sales and payment recovery records we have come across that a large amount of dues have not been recovered from the clients and the amounts are overdue. In normal course of duty you should have recovered the amount due from the client long back. However, we are giving details of payments overdue. This detail is agewise.
Sr. No.
From India, Thane
Hi
Please find the draft as under.
Dear (name)
Designation
Employee Number
Dear XYZ
While going through you sales and payment recovery records we have come across that a large amount of dues have not been recovered from the clients and the amounts are overdue. In normal course of duty you should have recovered the amount due from the client long back. However, we are giving details of payments overdue. This detail is agewise.
Sr. No.
From India, Thane
Sr. No. Client Bill Date Bill Amount Due Date of Payment Delay in recovery (No. of days)
Above details clearly show that you have failed to recover the overdue payments from the client/clients. Through this mail/letter you are hereby directed to recover abovementioned overdue payments from the client/clients within 7 days of the receipt of this mail/letter and submit with the concerned department.
Should you fail to comply with direction within the stipulated time, it will be construed as dereliction of duty (which is a serious misconduct as per rules of the Company) and will be viewed seriously by the Company.
Please note that inaction on your part has caused severe problems to the Company.
Signature
(by mistake the start of the letter got posted first, this the other part, the letter should be prepared with both the parts. The inconvenience is regretted.)
Warm Regards
Bharat Gera
AV Consultants
Mobile No. +91 9322404765
From India, Thane
Above details clearly show that you have failed to recover the overdue payments from the client/clients. Through this mail/letter you are hereby directed to recover abovementioned overdue payments from the client/clients within 7 days of the receipt of this mail/letter and submit with the concerned department.
Should you fail to comply with direction within the stipulated time, it will be construed as dereliction of duty (which is a serious misconduct as per rules of the Company) and will be viewed seriously by the Company.
Please note that inaction on your part has caused severe problems to the Company.
Signature
(by mistake the start of the letter got posted first, this the other part, the letter should be prepared with both the parts. The inconvenience is regretted.)
Warm Regards
Bharat Gera
AV Consultants
Mobile No. +91 9322404765
From India, Thane
Dear colleague,
While credit overdue is a common phenomenon, there is no foolproof formula yet to check it.
I don't know how far incentivising will help as it may be manuevered to use it as an extra source of earnings by sales people without adding worthwhile value .
You impress upon the sales person to make plan of recovery within committed span starting with the oldest first and next in that order. Give maximum recovery time of a fortnight and tell them that any failure will result in recovering the outstanding credit amount from their salary or incentive payments if you have some scheme for it in place.
It will perhaps sound harsh action, but it may help in pushing their potential / innovative actions to higher notch in effective, result- oriented recovery of overdue amounts. Let us hope so.
Regards,
Vinayak Nagarkar
HR and Employee Relations Consultant
From India, Mumbai
While credit overdue is a common phenomenon, there is no foolproof formula yet to check it.
I don't know how far incentivising will help as it may be manuevered to use it as an extra source of earnings by sales people without adding worthwhile value .
You impress upon the sales person to make plan of recovery within committed span starting with the oldest first and next in that order. Give maximum recovery time of a fortnight and tell them that any failure will result in recovering the outstanding credit amount from their salary or incentive payments if you have some scheme for it in place.
It will perhaps sound harsh action, but it may help in pushing their potential / innovative actions to higher notch in effective, result- oriented recovery of overdue amounts. Let us hope so.
Regards,
Vinayak Nagarkar
HR and Employee Relations Consultant
From India, Mumbai
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