I am new in marketing field so i dont know How to answer the customer if he ask how did you get my number?and how to answer the customer if he tell please take off my name to your list .....and they tell repeatedly some Answers like i am not interested,i am busy rite now,dont call me again ...i dnt knw how to answer these types our reply,please help me..
From India, Madras
From India, Madras
To be very frankly replying to the query posted by you. I still don't know the trick.
I will surly keep scratching my head entire lifetime to know the answer. Specially will take a regular follow up of this post to read the answers posted by the readers.
From India, Mumbai
165I will surly keep scratching my head entire lifetime to know the answer. Specially will take a regular follow up of this post to read the answers posted by the readers.
From India, Mumbai
i am not interested,i am busy rite now,dont call me again
etc whoever says the above dialogues called Customers. Being a Marketer should know how to answer and how to convince them. I guess your experience will teach you about how to handle these kind of customers. Learn from your Experience.
etc whoever says the above dialogues called Customers. Being a Marketer should know how to answer and how to convince them. I guess your experience will teach you about how to handle these kind of customers. Learn from your Experience.
Dear CALLER
While wecoming you to CITEHR, I must inform you that I have merged both your threads in one, as one was a part of another.
Coming to your query; I am at the receiving end of such pesky calls at least 10 times in a day, whether I am busy, eating, driving or in a washroom. Imagine my patience !!! However not every customer may be so polite or so favourably indisposed.
Therefore, such responses "i am not interested,i am busy rite now,dont call me again .." are probably the most mild form of refusal.
So the FIRST thing, is to be UNDERSTANDING and be SENSITIVE to the customer, that he may be terribly BUSY or UNDER STRESS.
The best response, in my opinion, could be the following :
"Oh !! I am terribly SORRY to hear it Sir/Ma'm. I shall call you later, when you are free and relaxed."
Don't worry, the caller will not ask you back that how would you know when he will be free. If he does, the script may go like this :
TRUTH is a great weapon, and being TRUTHFUL may help you answer the Customer's query " how did you get my number?".
You can say : I was given/provided with, a Call List and your name and mobile number figure in it.
What puts off the Customer is when telecallers act smart by saying "Your name was taken from a LUCKY draw" etc.
Remeber the famous quote : She is not a moron. She is your customer."
When the Customer says, "please take off my name to(from) your list", you can reply truthfully, " I shall do my best." and REALLY try to get it done. However, if it is not possible, tell the Customer, "It may not be possible for me, as I am not empowered to do so; however I shall convey your concern."
Hope you will find the above suggestion helpful. Do revert back in case of any query/clarifications.
Warm regards.
From India, Delhi
While wecoming you to CITEHR, I must inform you that I have merged both your threads in one, as one was a part of another.
Coming to your query; I am at the receiving end of such pesky calls at least 10 times in a day, whether I am busy, eating, driving or in a washroom. Imagine my patience !!! However not every customer may be so polite or so favourably indisposed.
Therefore, such responses "i am not interested,i am busy rite now,dont call me again .." are probably the most mild form of refusal.
So the FIRST thing, is to be UNDERSTANDING and be SENSITIVE to the customer, that he may be terribly BUSY or UNDER STRESS.
The best response, in my opinion, could be the following :
"Oh !! I am terribly SORRY to hear it Sir/Ma'm. I shall call you later, when you are free and relaxed."
Don't worry, the caller will not ask you back that how would you know when he will be free. If he does, the script may go like this :
If you can reach this far, you will have the Customer's attention, and it is most likely that he will let you go through your SALES PITCH.You : Good Morning/After-noon/Evening... This is YY from XX company.
Customer : i am not interested,i am busy rite now,dont call me again ..
You : Oh !! I am terribly SORRY to hear it Sir/Ma'm. I shall call you later, when you are free and relaxed.
Customer : How do you know when I will be free ??
You : Perhaps you would like to tell me Sir/Ma'm... if you do not mind.
TRUTH is a great weapon, and being TRUTHFUL may help you answer the Customer's query " how did you get my number?".
You can say : I was given/provided with, a Call List and your name and mobile number figure in it.
What puts off the Customer is when telecallers act smart by saying "Your name was taken from a LUCKY draw" etc.
Remeber the famous quote : She is not a moron. She is your customer."
When the Customer says, "please take off my name to(from) your list", you can reply truthfully, " I shall do my best." and REALLY try to get it done. However, if it is not possible, tell the Customer, "It may not be possible for me, as I am not empowered to do so; however I shall convey your concern."
Hope you will find the above suggestion helpful. Do revert back in case of any query/clarifications.
Warm regards.
From India, Delhi
Dear Caller,
Raj Kumar Hansdah has given you sound advice. I used to get such calls back home. I am so glad nobody disturbs me now that I am holidaying in India.
One of the most annoying bit about "cold callers" is that they ask for persons by name without disclosing who they are or whom they represent. Another annoying thing is that they do not take "No" or "Not interested" for an answer. I have stopped being polite now and just shut the connection off.
Why do you think everyone one you call should be interested and have patience to listen to you? As RKH has said, apologise first and then try and do what the respondent requests you.
Have a nice day
Simhan
From United Kingdom
Raj Kumar Hansdah has given you sound advice. I used to get such calls back home. I am so glad nobody disturbs me now that I am holidaying in India.
One of the most annoying bit about "cold callers" is that they ask for persons by name without disclosing who they are or whom they represent. Another annoying thing is that they do not take "No" or "Not interested" for an answer. I have stopped being polite now and just shut the connection off.
Why do you think everyone one you call should be interested and have patience to listen to you? As RKH has said, apologise first and then try and do what the respondent requests you.
Have a nice day
Simhan
From United Kingdom
this is the question faced by all telecaller and sales person there is always some resistance from customer to listen and in turn it become uneasy to complete the objective.according to phillips kotler marketing is perception.we sell what we percieve.for those kind of hurdles we can follow the step such as (1) greeting the customer with good morning/evening/goodnight and (2)then attract attention by starting with quotes of awareness of the portfolio (3)which you are working then maintain the interest by sugar coating words and selling the benefit and (4)close the call with some commitment level
From India, Vadodara
From India, Vadodara
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
Improving Customer Service.ppt
Customer Service Tools.pdf
Celebrating Customer Service 2000.zip