Dear Sir,
Please help me by giving more idea about zero tolerance policy at work place. Ours is a steel industry and I would like to frame zero tolerance policy since our ISO auditors are insisting for the same. Tell me how I have to write it.
They are also inisisting for driving policy and drug policy.
Pleasse help me guiding properly.
Santosh
From India, Pune
1Please help me by giving more idea about zero tolerance policy at work place. Ours is a steel industry and I would like to frame zero tolerance policy since our ISO auditors are insisting for the same. Tell me how I have to write it.
They are also inisisting for driving policy and drug policy.
Pleasse help me guiding properly.
Santosh
From India, Pune
Hi,
Zero tolerance policy could be implemented for a particular employee or on departmental level. Basically in order to design this policy , you have to identify all the things which employee can do wrong either advertently or inadvertently or incompletion or inefficiently completion of KRA. then you will be required to identify a liability that will be arising on the company and how could you compensate the same from the employee . If that is not retrieval from the employee and so much affect to the business you will put down under zero tolerance policy.
For example : lets take IT department
1) not able to up the business critical systems acccording to SLA- Impose a penalty of 10% deduction of salary
2) Data get lost not able to retrieved - ZTR
3) Passwords of critical systems, servers leaked to third party, resulting in hacking of servers or stealing of information - ZTR
and so on basically this is more or less integrtion of SLA 's , RISK , Compliances on which you need to define the penalty accordin gto liabilty on the company..
I hope this vl help you out
Regds,
Seema
From Malaysia, Kuala Lumpur
Zero tolerance policy could be implemented for a particular employee or on departmental level. Basically in order to design this policy , you have to identify all the things which employee can do wrong either advertently or inadvertently or incompletion or inefficiently completion of KRA. then you will be required to identify a liability that will be arising on the company and how could you compensate the same from the employee . If that is not retrieval from the employee and so much affect to the business you will put down under zero tolerance policy.
For example : lets take IT department
1) not able to up the business critical systems acccording to SLA- Impose a penalty of 10% deduction of salary
2) Data get lost not able to retrieved - ZTR
3) Passwords of critical systems, servers leaked to third party, resulting in hacking of servers or stealing of information - ZTR
and so on basically this is more or less integrtion of SLA 's , RISK , Compliances on which you need to define the penalty accordin gto liabilty on the company..
I hope this vl help you out
Regds,
Seema
From Malaysia, Kuala Lumpur
Dear Santosh
I find that in your query you have not given adequate information.
The response given by Seema, which is applicable to the IT /BPO industries, is fairly accurate; however do remember the following distinctions :
In IT services, there is SLA between the service provider and the client/customer; however in steel industries, a manufacturer caters to several buyers.
Therefore, instead of a single SLA, there are pre-defined technical standards according to International, US and Indian standards for various steel products, based on their usage and application.
Thus, there are different standards for different steel products such as steel plates, railway tracks, sheets, GI sheets, beams, channels, wire rods, SAW pipes etc.
Zero tolerance simply means that a product is unacceptable if it is not within the specifications; and the means to achieve it is Six-sigma, WCM etc. ISO auditors are insisting on it for all the right reasons; and you"ll have to enumerate a quality policy in this respect and document SOP's to achieve it.
As I have always reiterated in the past; these activities are beyond the purview of HR persons and their role should be restricted to that of a facilitators. This activity should be undertaken by technical persons and qualified engineers and metallurgists, responsible for production and quality.
Hope the above information helps you.
Warm regards.
From India, Delhi
I find that in your query you have not given adequate information.
The response given by Seema, which is applicable to the IT /BPO industries, is fairly accurate; however do remember the following distinctions :
In IT services, there is SLA between the service provider and the client/customer; however in steel industries, a manufacturer caters to several buyers.
Therefore, instead of a single SLA, there are pre-defined technical standards according to International, US and Indian standards for various steel products, based on their usage and application.
Thus, there are different standards for different steel products such as steel plates, railway tracks, sheets, GI sheets, beams, channels, wire rods, SAW pipes etc.
Zero tolerance simply means that a product is unacceptable if it is not within the specifications; and the means to achieve it is Six-sigma, WCM etc. ISO auditors are insisting on it for all the right reasons; and you"ll have to enumerate a quality policy in this respect and document SOP's to achieve it.
As I have always reiterated in the past; these activities are beyond the purview of HR persons and their role should be restricted to that of a facilitators. This activity should be undertaken by technical persons and qualified engineers and metallurgists, responsible for production and quality.
Hope the above information helps you.
Warm regards.
From India, Delhi
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