Dear Seniors,We are an IT firm, Kindly help me to understand, how can I quantify evaluation of following KRAs, which are drawn for our Project Managers:Expectations-Manage Customer expectations.Estimation-Original estimate of required resourcesAttrition-Team HandlingTechnology-Up to date with technology and looks out for newer areas/ ideasCreativity-Initiative to do creative workMonitor-Monitor weekly with reviews/ status reportDelivery-Think ahead of Customer and align customer expectations of our delivery scheduleProject Management-Follow Project Management ProceduresVariance-Kickoff, charter, detailed activity wise MS Project Plan, project estimates without varianceISO-Follow ISO documentationTeam Performance-Monitoring individual team members progress with corrective actionWritten Communication-Write mail with key bullet points after every telecom/meeting/discussion with customersChange Request-Documents change requests w.r.t purchase order/FS in all phases of projectNegotiation-Negotiation SkillsPresentation-Presentation SkillsPlease reply urgently.
From India, Pune
2From India, Pune
Hello friend,
I will attempt to define some of these:
1. Manage Customer Expectations: Prepare a list of customer expectations. decide on top 5 customer expectations to be addressed. Now the KRA could be to ensure that out of 5 the top 3 will be addressed/resolved in next one quarter [ 3 months] period.
Estimation: Accuracy of estimates is easier to quantify- Estimated costs/ Actual project cost [ However Ratings could be +/- 10% could be considered Very Good, +/- 15% Good - depending on business and impact of such variances]
Attrition: Number of people left OR number of people left within one year OR number of Key Persons - critical people left could be a measure
New Technology: Number of new technology updates in a quarter, Number of Competitive studies conducted. Number of new ideas generated in a quarter, number of innovations implemented, The value of impact due to implementation of new idea [ in Rupee terms - amount of money saved or amount of output /efficiency improved]
Weekly Reviews: Completion of planned weekly reviews [ Number actual/number planned].
Negotiation skills: If you are selling then amount of % margin you are able to get. If you are buying - the amount of discount % you are able to get can be a measure of negotiation.
It may be noted that what gets measured will be controlled and that is what is likely to happen - so we need to focus on relevant metrics for the business and not just some measure for the sake of producinig figures/numbers having no impact on business.
Regards
nishikant
From United States, Greensboro
I will attempt to define some of these:
1. Manage Customer Expectations: Prepare a list of customer expectations. decide on top 5 customer expectations to be addressed. Now the KRA could be to ensure that out of 5 the top 3 will be addressed/resolved in next one quarter [ 3 months] period.
Estimation: Accuracy of estimates is easier to quantify- Estimated costs/ Actual project cost [ However Ratings could be +/- 10% could be considered Very Good, +/- 15% Good - depending on business and impact of such variances]
Attrition: Number of people left OR number of people left within one year OR number of Key Persons - critical people left could be a measure
New Technology: Number of new technology updates in a quarter, Number of Competitive studies conducted. Number of new ideas generated in a quarter, number of innovations implemented, The value of impact due to implementation of new idea [ in Rupee terms - amount of money saved or amount of output /efficiency improved]
Weekly Reviews: Completion of planned weekly reviews [ Number actual/number planned].
Negotiation skills: If you are selling then amount of % margin you are able to get. If you are buying - the amount of discount % you are able to get can be a measure of negotiation.
It may be noted that what gets measured will be controlled and that is what is likely to happen - so we need to focus on relevant metrics for the business and not just some measure for the sake of producinig figures/numbers having no impact on business.
Regards
nishikant
From United States, Greensboro
Dear Nishant,
Could you plz suggest me some good reference material for quantifying KRAs.....
You can either post them here or mail me on [IMG]https://www.citehr.com/misc.php?do=email_dev&email=cHJhdGVla3NpcmNhckBnbW FpbC5jb20=[/IMG]
Could you plz suggest me some good reference material for quantifying KRAs.....
You can either post them here or mail me on [IMG]https://www.citehr.com/misc.php?do=email_dev&email=cHJhdGVla3NpcmNhckBnbW FpbC5jb20=[/IMG]
Dear Seniors
I am in a thought process where I have to look out for a six sigma project in my process. I already did two lean projects one reduces the cost and other was to increare customer service by using STAR Methodology.
My process is green and meets all his SLA well on time and it green for good one year.
But now I receive lot of additional tasks, and i could not identify a new project for my team for this Quarter.
Can you please suggest me what project I can start in this ideal situation whn every thing is green and the team is very efficient. May be I am ignoring some but your thoughts can help me in identiying them
Regards
Gaurav
From India, Delhi
I am in a thought process where I have to look out for a six sigma project in my process. I already did two lean projects one reduces the cost and other was to increare customer service by using STAR Methodology.
My process is green and meets all his SLA well on time and it green for good one year.
But now I receive lot of additional tasks, and i could not identify a new project for my team for this Quarter.
Can you please suggest me what project I can start in this ideal situation whn every thing is green and the team is very efficient. May be I am ignoring some but your thoughts can help me in identiying them
Regards
Gaurav
From India, Delhi
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