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In the absence of a clear policy in this regard, HR professionals may have played innocent initially, as they could neither be seen in the forefront nor could they come out against it. It is better that in such instances, non-HR colleagues take the lead, and HR remains in the background.

In larger groups, such instances often occur where co-employees generously contribute to help a colleague in dire straits. To give it a different color other than genuine humanitarian aid should not be attempted. Instances like this happen quite often, but there should not be any compulsion to contribute. Setting minimum contribution levels helps, although it should not be insisted upon.

After the event is over, HR now asking questions to those who took the initiative cannot be seen as appreciable, and indeed, HR has a larger role to play by developing a formal/informal policy to address such contingencies.

From India, Mumbai
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Dear Friends,

Over 35 years of my career in HR, I interpreted HR as follows:

HR means Human Response.
HR means Responsibility of all Humans in the company.
HR means Respecting all Humans in the company.
HR means being reasonable.
HR means being Reliable.
HR means relating to all humans in the company.

But now, the 'H' factor from HR is missing, and either people have become robotic resources or capital; they are no longer Human now. This is not the situation everywhere, but this situation is taking over the 'H' factor. This is my personal experience with the people and the type of personal queries I receive, I am compelled to think along those lines. Some people may have a different opinion on the subject, and they have all the right to do so. People have done the correct thing; at least they responded naturally like normal human beings.

Warm Regards,

Bharat Gera
HR Consultant
9322404765

From India, Thane
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Hi, Anonymous!

The one situation that you mentioned does happen. At a macro level, there is nothing wrong in helping a person through family, friends, acquaintances, colleagues; it is very humane. However, we are governed by systems, processes, declared or undeclared rules, regulations, and a code of conduct in every family, group, organization, including the very NGOs that are out there to help. There are processes and hierarchies.

If we closely observe, we apply this in our sphere of influence, reaching a commanding level, all to ensure that things are done with clarity, approvals, transparency, and accountability post vetting of pros and cons while helping or doing anything that is not defined as a "norm."

Furthermore, there is something called "etiquette" in every sphere of life. Firstly, let's assume there was some misunderstanding or dispute in collection and disbursal or accidental wrong crediting. Whom are you going to take up the matter with, the police or the HR of the company? Ideally HR. Then why not approach HR in the first place and make the move?

Secondly, the decision to help here is a purely personal decision. How can all the colleagues or staff be approached using the official email ID? Can the argument stand in the company's internal addressing system or the law? What kind of precedence are we setting, and where is the discipline of hierarchy?

If the act was done by transmitting or forwarding the help request through a personal mobile or personal email ID, then nobody stops and questions anyways as the system and processes are not broken. Your personal decision cannot be imposed on any organization, leave alone the company you work in.

I hope this helps. Any value-add is welcome and appreciated. I just shared my best. If it can be improved, it's welcome.

From India, Bengaluru
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