hey i am from a voice based telecom call centre,
I have a high attrition at my organisation...
we stressed on interview process, pannel members, after training interaction, counselling the irritated employees.
we are not able to control the attrition. kindly help me out with any suggestions
From India, Bangalore
I have a high attrition at my organisation...
we stressed on interview process, pannel members, after training interaction, counselling the irritated employees.
we are not able to control the attrition. kindly help me out with any suggestions
From India, Bangalore
Hello, though I could understand your dilemma, it is rude to say that they were unproductive. No company can keep unproductive workers for such a long period. Doing the same type of job without any motivation and appreciation could also be a factor. May be a open talk could have reduced the tension. Losing a job is such a pain!!
Regards
Kalyani
From India, Madras
Regards
Kalyani
From India, Madras
Hi
After going through the various reactions and feedback to the original post, I feel the original intention of the company was to lay off these people. Since they have been working for the company for 15 long years, the company did not want to be seen as one that does not value its employees. What does it do then? It asks HR to take action.
HR draws a conclusion they are unproductive or non performing employees of the company. So what does it do? instead of finding the root cause of the problem, it just moves them out to the different department / section / job role (most probably without any discussion) cuz it wants productivity or so it has projected. The bottom line being, moving these people to roles that is either beneath their skills or to humiliate them. The people either felt humiliated or cud not cope with new role. Hence some of them chose to quit to end the humiliation and the others chose to adjust to the new situation either due to desperation (if they are aged then chances of getting another job in times of recession is bleak) The end result, Company through HR achieves its goal.
From India, Pune
24After going through the various reactions and feedback to the original post, I feel the original intention of the company was to lay off these people. Since they have been working for the company for 15 long years, the company did not want to be seen as one that does not value its employees. What does it do then? It asks HR to take action.
HR draws a conclusion they are unproductive or non performing employees of the company. So what does it do? instead of finding the root cause of the problem, it just moves them out to the different department / section / job role (most probably without any discussion) cuz it wants productivity or so it has projected. The bottom line being, moving these people to roles that is either beneath their skills or to humiliate them. The people either felt humiliated or cud not cope with new role. Hence some of them chose to quit to end the humiliation and the others chose to adjust to the new situation either due to desperation (if they are aged then chances of getting another job in times of recession is bleak) The end result, Company through HR achieves its goal.
From India, Pune
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