Hi Amit,
I dont know about chakde..i dint watch it to comment on it..
We have 3 office boys at our office.. last time when one of our client visited, one of the office boy carried 3 cups uncovered coffee, infact he didnt count the PM who was with him, went back to get one more cup. It happened manier times.. I realised I should help them.
I called all the three boys, asked them their duties and timings..they all said they are free from 5- to 5.30 after tea break. I went to canteen sat with them..had coffee....explained them the importance of etiquettes. I told them to get new set of cups with saucers...explained how to analyse (number)the poeple.. How to greet them...how to open the door. How to clean them once they are done serving the tea ( time duration..to take back the cup) etc etc....... i dint tell them that this is all training.........they havent realised it yet....they are doing lot better now. Infact it is not one day or two day program... you need to have hell out of patience specially tlaking to them.......as and when required, its all with mutual trust & respect.....infact our office boys are paid 1800 Rs
ALL THE BEST
From India, Hyderabad
42I dont know about chakde..i dint watch it to comment on it..
We have 3 office boys at our office.. last time when one of our client visited, one of the office boy carried 3 cups uncovered coffee, infact he didnt count the PM who was with him, went back to get one more cup. It happened manier times.. I realised I should help them.
I called all the three boys, asked them their duties and timings..they all said they are free from 5- to 5.30 after tea break. I went to canteen sat with them..had coffee....explained them the importance of etiquettes. I told them to get new set of cups with saucers...explained how to analyse (number)the poeple.. How to greet them...how to open the door. How to clean them once they are done serving the tea ( time duration..to take back the cup) etc etc....... i dint tell them that this is all training.........they havent realised it yet....they are doing lot better now. Infact it is not one day or two day program... you need to have hell out of patience specially tlaking to them.......as and when required, its all with mutual trust & respect.....infact our office boys are paid 1800 Rs
ALL THE BEST
From India, Hyderabad
Dear Amit,
The issue is not to give the training for the sake of improving the performance. It is in fact needed for the performance of the job itself. Mannerism is a critical matter for the person working at this level and he should learn the same and also practice without which there is no meaning of having a person there. this is the core issue of the problem. if you tell them your training is to improve their performance, maybe they wont get to understand the need for the same. however if you tell them and convince them that this is the basic requirement to ensure to be in the job, they will understand. Your concern that only 3000rs is their salary, itself is the strenght of this issue. a person with such a low salary and coming from such a background would not have learnt the need to wear a neat clothing when in a professional environment (for example) here is where you have to play your skills.
coming to the timing and day of your training session.... yes no one will turn during an India-pakistan final day.........but it is not the people to be blamed for that......the HR guy who does not know the meaning of training should be blamed.....
and everyday everyone will have an urgent work... do you think none of us have any work so that we are attending the office.......
by the way are you from HR or happened to be in HR
Sunil
From Oman, Muscat
The issue is not to give the training for the sake of improving the performance. It is in fact needed for the performance of the job itself. Mannerism is a critical matter for the person working at this level and he should learn the same and also practice without which there is no meaning of having a person there. this is the core issue of the problem. if you tell them your training is to improve their performance, maybe they wont get to understand the need for the same. however if you tell them and convince them that this is the basic requirement to ensure to be in the job, they will understand. Your concern that only 3000rs is their salary, itself is the strenght of this issue. a person with such a low salary and coming from such a background would not have learnt the need to wear a neat clothing when in a professional environment (for example) here is where you have to play your skills.
coming to the timing and day of your training session.... yes no one will turn during an India-pakistan final day.........but it is not the people to be blamed for that......the HR guy who does not know the meaning of training should be blamed.....
and everyday everyone will have an urgent work... do you think none of us have any work so that we are attending the office.......
by the way are you from HR or happened to be in HR
Sunil
From Oman, Muscat
Thanks Sunil, Well for your information I have been working in HR with a leading Software multinational for last 3 years as Sr. Executive- HR. But why did you ask this? Regards Amit
From India, Indore
From India, Indore
hey amit,
this kind of people are mostly rigid, they do not understand or resist to understand training, you would hardly find them in learning mood.
They just understand money. there are also many office boys who are never satisfied, even if you give them training you have to do it continuously but remember if they find that such programs are not giving them any benefits or fulfilling their needs, they will lost trust and again would behave the same way.
In my company I have an office boy serving since last 12 years and boss is not willing to give him high increment neither take him on company role, in turn he is not willing to do others work he only does the bosses job. I tried to change him a lot by talking to him about his family. then he changes for 1-2 days and again behave or do th ejob unwillingly. Since he is working for many years boss is also not willing to terminate him. he is getting only 3500/- and always says bluntly if my salary is not increased i would not work more.
So i think changing this kind of people is difficult or you may take drastic decission and look for a new boys. For training, you may try and understand it.
From India, Mumbai
this kind of people are mostly rigid, they do not understand or resist to understand training, you would hardly find them in learning mood.
They just understand money. there are also many office boys who are never satisfied, even if you give them training you have to do it continuously but remember if they find that such programs are not giving them any benefits or fulfilling their needs, they will lost trust and again would behave the same way.
In my company I have an office boy serving since last 12 years and boss is not willing to give him high increment neither take him on company role, in turn he is not willing to do others work he only does the bosses job. I tried to change him a lot by talking to him about his family. then he changes for 1-2 days and again behave or do th ejob unwillingly. Since he is working for many years boss is also not willing to terminate him. he is getting only 3500/- and always says bluntly if my salary is not increased i would not work more.
So i think changing this kind of people is difficult or you may take drastic decission and look for a new boys. For training, you may try and understand it.
From India, Mumbai
Hi Amit & Sari
The debate is on providing soft skill training to office attendants. I just want to mention one point that i have worked as Training & Development manager in a company for 4 years. I have seen that even Sr. officials take the soft skill trainings for granted. I faced several such problems where they were ready to go, also attended the training and then while giving the feedback they say (informally, not on the feedback report), it was a good picnic.... in such cases, i cant understand how to deal with them... or how to corect their attitude towards training....
Pls suggest...
Priyanka
From India, Mumbai
The debate is on providing soft skill training to office attendants. I just want to mention one point that i have worked as Training & Development manager in a company for 4 years. I have seen that even Sr. officials take the soft skill trainings for granted. I faced several such problems where they were ready to go, also attended the training and then while giving the feedback they say (informally, not on the feedback report), it was a good picnic.... in such cases, i cant understand how to deal with them... or how to corect their attitude towards training....
Pls suggest...
Priyanka
From India, Mumbai
Dear Friends,
I think firstly the issue of Cricket Match is just an unnecessary diversion. Whole of India - Chairman to Chaprasi come to a standstill when Cricket is on.
The issue is - do office boys need training- The answer is Yes. Why Not? Call it soft skills - etiquettes trg etc Whatever.
When you go to an office of another org you tend to notice everything about the org - the ambience - the attitude of staff - the etiquettes etc.
A well mannered - well dressed office boy can make a lot of impact vis a vis a shabby and ill mannered office boy.
So if he is a part of your org why not train him to do his job well. It need not be at 5.30 pm. Find some suitable time. If the most indispensable managers and executives can be taken off work for some trg why not the other office staff??
It will definitely make him more motivated and responsive.
From India, Delhi
I think firstly the issue of Cricket Match is just an unnecessary diversion. Whole of India - Chairman to Chaprasi come to a standstill when Cricket is on.
The issue is - do office boys need training- The answer is Yes. Why Not? Call it soft skills - etiquettes trg etc Whatever.
When you go to an office of another org you tend to notice everything about the org - the ambience - the attitude of staff - the etiquettes etc.
A well mannered - well dressed office boy can make a lot of impact vis a vis a shabby and ill mannered office boy.
So if he is a part of your org why not train him to do his job well. It need not be at 5.30 pm. Find some suitable time. If the most indispensable managers and executives can be taken off work for some trg why not the other office staff??
It will definitely make him more motivated and responsive.
From India, Delhi
HI,
OFFICE BOYS COME UNDER ORGANIZED WORKERS, THEY HAVE THIS GETTO MENTALITY.
I DONT FEEL THAT OFFICE BOOKS WILL BE VERY POSITIVE TO THIS TRAINING IS THEY DONT SEE ANY BENEFIT IN TERMS OF MONEY FOR THEM
CHECK WHOS THEIR LEADER THEY MUST HAVE ONE, IT WOULD BE EASY TO NEGOTIATE, TELL THEM THAT IF THEY FAIR IN THIS TRAINING THEY CAN GET HIKE, BUT DONT GIVE A FALSE PROMISE OK
USE MORE IR THAN HR SKILL
THANK YOU OCTAVIOUS
From India, Mumbai
OFFICE BOYS COME UNDER ORGANIZED WORKERS, THEY HAVE THIS GETTO MENTALITY.
I DONT FEEL THAT OFFICE BOOKS WILL BE VERY POSITIVE TO THIS TRAINING IS THEY DONT SEE ANY BENEFIT IN TERMS OF MONEY FOR THEM
CHECK WHOS THEIR LEADER THEY MUST HAVE ONE, IT WOULD BE EASY TO NEGOTIATE, TELL THEM THAT IF THEY FAIR IN THIS TRAINING THEY CAN GET HIKE, BUT DONT GIVE A FALSE PROMISE OK
USE MORE IR THAN HR SKILL
THANK YOU OCTAVIOUS
From India, Mumbai
Amit,
Most of them are people who needs support. When you train with softskills, they definately see a mentor in you. They feel motivated.
We have a guy who just passed SSC and joined us as housekeeping boy. He used to do apart from filing of papers, going to bank and office. He shown interest in doing learning computers. Gradually he learnt MS Office. Now he handles email and we have promoted him and taken him on roll.
It all happened in the span of 3 years. Now the same guy handles some key back office routinue jobs. Now he cleared +2. We are now sponsoring his graduation programme.
This has led all other house keeping guys charged up and give more at their work. They are all keen to learn the softskills after office hours. I am amazed with the quality of work and energy level they have. Of course we dont have frequent turnover and the boys prefer our office though they are fully loaded with work keeping the point that they have some one for them.
Rgds
Vishwanath
From India, Bangalore
Most of them are people who needs support. When you train with softskills, they definately see a mentor in you. They feel motivated.
We have a guy who just passed SSC and joined us as housekeeping boy. He used to do apart from filing of papers, going to bank and office. He shown interest in doing learning computers. Gradually he learnt MS Office. Now he handles email and we have promoted him and taken him on roll.
It all happened in the span of 3 years. Now the same guy handles some key back office routinue jobs. Now he cleared +2. We are now sponsoring his graduation programme.
This has led all other house keeping guys charged up and give more at their work. They are all keen to learn the softskills after office hours. I am amazed with the quality of work and energy level they have. Of course we dont have frequent turnover and the boys prefer our office though they are fully loaded with work keeping the point that they have some one for them.
Rgds
Vishwanath
From India, Bangalore
Just want to remind you.. I have not organised any training, just wanted to put a hypothetical case study. So please avoid personal comment as sunil commented..
From India, Indore
From India, Indore
I am really overwhelmed with the replies I am getting.
I do regard to all the suggestions & understand that Training is very important for all the folks. You can also refer my earlier post saying the same thing at <link no longer exists - removed>
I was given lots of suggestions on this topic too that I am sounding very negative in the attached PPT, but I wanted to address the actual issue in the post rather than maniputating the things.
Thanks a lot to all the members who replied.
Regards
Amit
From India, Indore
I do regard to all the suggestions & understand that Training is very important for all the folks. You can also refer my earlier post saying the same thing at <link no longer exists - removed>
I was given lots of suggestions on this topic too that I am sounding very negative in the attached PPT, but I wanted to address the actual issue in the post rather than maniputating the things.
Thanks a lot to all the members who replied.
Regards
Amit
From India, Indore
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Office Management.pptx