Hi,
Team,
This is in concern with the timely reminder given for the awaited session on client Interfacing skills, which was duly scheduled for 15th May 2007.
I am afraid, your absence in the same has actually disappointed me. It would have been better if I would have been communicated your convenience to attend the same.
Will appreciate if going forward you can acknowledge the schedule for the sessions so that ,if required we can customize it as per the convenience of the participants.
No offense , however,I have tried to recompose your draft.
I beleive, if you claim to be a part of training tre, no matter what u are, the leaf, the stem or say the root(manager), you are ought to be humble and mroe courteous than nebody else in the office.
I personally feel proud to show my courteous attitude, which by default supports words like please,etc.
This gives me a special place in the crowd, as people give me xtra response.
Anyways, for the upcoming session , do not express your feelings of conveying the message that u r a manger, rather, if possible, potrait yourself like an EAGLE............................
Best of luck,
do share your experience
cheers
ankita
From India, Delhi
8Team,
This is in concern with the timely reminder given for the awaited session on client Interfacing skills, which was duly scheduled for 15th May 2007.
I am afraid, your absence in the same has actually disappointed me. It would have been better if I would have been communicated your convenience to attend the same.
Will appreciate if going forward you can acknowledge the schedule for the sessions so that ,if required we can customize it as per the convenience of the participants.
No offense , however,I have tried to recompose your draft.
I beleive, if you claim to be a part of training tre, no matter what u are, the leaf, the stem or say the root(manager), you are ought to be humble and mroe courteous than nebody else in the office.
I personally feel proud to show my courteous attitude, which by default supports words like please,etc.
This gives me a special place in the crowd, as people give me xtra response.
Anyways, for the upcoming session , do not express your feelings of conveying the message that u r a manger, rather, if possible, potrait yourself like an EAGLE............................
Best of luck,
do share your experience
cheers
ankita
From India, Delhi
Dear Kavita
I went through your drafted communication. It does matter to be polite in HR and in any case being polite doesnt mean to become a "human dorrmat" as Ryan rightly said. Tough decisions in HR or Training have to be taken and your memo in any way is not rude it is tough and it is fine. I myself have sent across comms the same way it hits, make a point and send a warmest pat across totally irrelevant to the decision taken so that your decision is not diluted.
Best regards
Steney Idicala
From India, Kochi
I went through your drafted communication. It does matter to be polite in HR and in any case being polite doesnt mean to become a "human dorrmat" as Ryan rightly said. Tough decisions in HR or Training have to be taken and your memo in any way is not rude it is tough and it is fine. I myself have sent across comms the same way it hits, make a point and send a warmest pat across totally irrelevant to the decision taken so that your decision is not diluted.
Best regards
Steney Idicala
From India, Kochi
Dear Kavitha,
I have rewritten the letter for you to compare the tone of both letters. In any organisation, managers do feel they must be addressed properly. As you are not their boss, they will surely be offended by the language.
YOu will have to face them in future also. So take care and keep trying.
I wish you all the very best. If you need further help, contact me at
Dear All
I would like to bring to your attention that we scheduled a training session on Client Interfacing Skills on 15th May, Tuesday at 1.30 PM.
Unfortunately, no one attended the session, which is really disappointing. Had you informed me earlier about your inconvenience, I would have rescheduled the session.
I would like to discuss with all the Managers on this issue so that we can have more productive sessions in future, which will benefit the organization.
Would you mind mailing me about this?
Awaiting your replies,
Clement
From India, Madras
I have rewritten the letter for you to compare the tone of both letters. In any organisation, managers do feel they must be addressed properly. As you are not their boss, they will surely be offended by the language.
YOu will have to face them in future also. So take care and keep trying.
I wish you all the very best. If you need further help, contact me at
Dear All
I would like to bring to your attention that we scheduled a training session on Client Interfacing Skills on 15th May, Tuesday at 1.30 PM.
Unfortunately, no one attended the session, which is really disappointing. Had you informed me earlier about your inconvenience, I would have rescheduled the session.
I would like to discuss with all the Managers on this issue so that we can have more productive sessions in future, which will benefit the organization.
Would you mind mailing me about this?
Awaiting your replies,
Clement
From India, Madras
Hi Kavitha,
What you wanted to do was to be firm, but ended up being stern.
You can be firm in a polite manner too.
Try using words like kindly, please, co-operate(ion)
You can get your point across as well as not offend the receiver. I think Giridhar has rephrased yr email well. Try doing it on similar lines in future.
Also another pointer, 2 days prior to the event, a gentle reminder will help you know the no. of participants.
Being in HR we tread a delicate line, hence we have to be extra cautious.
Hope it helps.
From India, Pune
What you wanted to do was to be firm, but ended up being stern.
You can be firm in a polite manner too.
Try using words like kindly, please, co-operate(ion)
You can get your point across as well as not offend the receiver. I think Giridhar has rephrased yr email well. Try doing it on similar lines in future.
Also another pointer, 2 days prior to the event, a gentle reminder will help you know the no. of participants.
Being in HR we tread a delicate line, hence we have to be extra cautious.
Hope it helps.
From India, Pune
Hi Kavita...
i understand ur feeling jittery... just one strategy to address ur managers is to always underplay it... i mean dont make them feel that ur bossing over them since ur the training manager...
underplaying urself always helps in aaall situations- whether ur right or wrong...
yuo need to make your managers / emplyees realise the importance of training since now a days a traiinng session mean ' a day off from work '
... hope u do well in the meeting... remb to underplay urself next time..
good luck :D
shraddha
From India, Bangalore
i understand ur feeling jittery... just one strategy to address ur managers is to always underplay it... i mean dont make them feel that ur bossing over them since ur the training manager...
underplaying urself always helps in aaall situations- whether ur right or wrong...
yuo need to make your managers / emplyees realise the importance of training since now a days a traiinng session mean ' a day off from work '
... hope u do well in the meeting... remb to underplay urself next time..
good luck :D
shraddha
From India, Bangalore
Hi Kavita,
I agree with Girdhar. This way the ball is in their court.
Also, many a times it so happens that the engineers are so tied up in thier projects or with deadlines(i assume you are in an IT environment) that they really find it difficult to attend these sessions.
Yes, it would have been great had they intimated to you about the same. But thank god it was an inhouse training. I have come across situations where about 25-30 registered and only 10-12 turning up for the training, which in turn was conducted by an external trainer so the organisation was at a loss financially too.
If this is a regular feature, then you can take the help of the HR dept and initiate this as one of the KRA's for the managers. Then everything will fall in line. So the manager will take care that his team undergoes all the required trainings.
Rupa.
From India, Pune
I agree with Girdhar. This way the ball is in their court.
Also, many a times it so happens that the engineers are so tied up in thier projects or with deadlines(i assume you are in an IT environment) that they really find it difficult to attend these sessions.
Yes, it would have been great had they intimated to you about the same. But thank god it was an inhouse training. I have come across situations where about 25-30 registered and only 10-12 turning up for the training, which in turn was conducted by an external trainer so the organisation was at a loss financially too.
If this is a regular feature, then you can take the help of the HR dept and initiate this as one of the KRA's for the managers. Then everything will fall in line. So the manager will take care that his team undergoes all the required trainings.
Rupa.
From India, Pune
Kavita,
I can understand the situation;
Nothing wrong with your communication & intention;
The issue is clash of EGO (Edging God Out)
First of all, understand the role; In this role, you are communicating as Trainer and not as a training manager;
Talk to your HR and fill the vacancy of the trainer; Empathy can give clarity;
As few of our forum members suggested, Diplomacy is the key;
Nothing wrong in using some lubricating words like "Thank you" etc.
I started this letter with no salutation(s); imagine, instead i wrote Good morning, Hope everything is fine at your end; etc.
How you feel?
Certain places, entrace door will be less than 5 ft. Even a King has to Bow down his head to enter; else he will get hurt;
Some places you have to adjust your "Height" avoid turbulence;
In Indian context, no one separate the role and person - it will be looked up on as a single entity;
Adopt to the situation; and demand your rights;
Ultimate aim is to accomplish the TASK in hand;
rest all will wane;
You will do well and grow.
All the Best
with regards,
parasu mukunthan
From India, Madras
I can understand the situation;
Nothing wrong with your communication & intention;
The issue is clash of EGO (Edging God Out)
First of all, understand the role; In this role, you are communicating as Trainer and not as a training manager;
Talk to your HR and fill the vacancy of the trainer; Empathy can give clarity;
As few of our forum members suggested, Diplomacy is the key;
Nothing wrong in using some lubricating words like "Thank you" etc.
I started this letter with no salutation(s); imagine, instead i wrote Good morning, Hope everything is fine at your end; etc.
How you feel?
Certain places, entrace door will be less than 5 ft. Even a King has to Bow down his head to enter; else he will get hurt;
Some places you have to adjust your "Height" avoid turbulence;
In Indian context, no one separate the role and person - it will be looked up on as a single entity;
Adopt to the situation; and demand your rights;
Ultimate aim is to accomplish the TASK in hand;
rest all will wane;
You will do well and grow.
All the Best
with regards,
parasu mukunthan
From India, Madras
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