What steps an HR should take when one of the top performer has attitude problem which create issues for other team mates. He has already been given warnings but no improvement. Company can not afford to loose him coz client is also impressed with him. Need suggestion from experts...
From India, Gurgaon
1From India, Gurgaon
Hi...
Lets stick to the basics, if an employee has attitude problem which is affecting other team members, and no change even after warning means, please document the same and give the employee time to change ( documentation should clearly incase of no improvement in 30 days or 60 days) the employee will be asked to leave.
It really doesnt matter if he is the best employee or he has good name with clients, you need to take neccesary action else you will have to loose more employees due to dis sat, and you will have more employees becoming like this employee..
keep it simple, do proper documenation and give time to change and if no improvement it should be discharge of service...
From India, Chennai
Lets stick to the basics, if an employee has attitude problem which is affecting other team members, and no change even after warning means, please document the same and give the employee time to change ( documentation should clearly incase of no improvement in 30 days or 60 days) the employee will be asked to leave.
It really doesnt matter if he is the best employee or he has good name with clients, you need to take neccesary action else you will have to loose more employees due to dis sat, and you will have more employees becoming like this employee..
keep it simple, do proper documenation and give time to change and if no improvement it should be discharge of service...
From India, Chennai
Dear Rashmi,
Behaviour is part of performance and don't look workplace activities in isolation. If some chap is using his quality work as bargaining chip, he needs to be counselled. If he still remains adamant, you need to take disciplinary action against him.
This is where leadership of leader lies in. Leadership should not develop cold feet because of the fear of losing the employee (please note the correct spelling is "lose" and "loose" as you have written). It is leadership that shapes the organisation's culture. While you may retain a person who goes on rubbing others in wrong way, it will vitiate the organisation's culture too. Have you or your management calculated cost of de-motivation of other employees?
By the way in this very forum just yesterday there was article on attitude. Check the following link:
https://www.citehr.com/383761-attitu...ppraisals.html
Ok...
Dinesh V Divekar
Beware of false knowledge; it is more dangerous than ignorance.
From India, Bangalore
Behaviour is part of performance and don't look workplace activities in isolation. If some chap is using his quality work as bargaining chip, he needs to be counselled. If he still remains adamant, you need to take disciplinary action against him.
This is where leadership of leader lies in. Leadership should not develop cold feet because of the fear of losing the employee (please note the correct spelling is "lose" and "loose" as you have written). It is leadership that shapes the organisation's culture. While you may retain a person who goes on rubbing others in wrong way, it will vitiate the organisation's culture too. Have you or your management calculated cost of de-motivation of other employees?
By the way in this very forum just yesterday there was article on attitude. Check the following link:
https://www.citehr.com/383761-attitu...ppraisals.html
Ok...
Dinesh V Divekar
Beware of false knowledge; it is more dangerous than ignorance.
From India, Bangalore
Please do not jump horses. Attitude problem means? Is he discouraging, demotivating, belittling team mates? What about the attitude of the team mates?
From India, Bellary
From India, Bellary
Dear Ms. Rashmi,
Due to lack of information, I am not in a position to disclose my suggestion to your query. Also, i need to interpret ATTITUDE ISSUE of your employee, precisely.
1) Have you done the ROOT CAUSE ANALYSIS for such ATTITUDE noted in your TOP PERFORMER?
2) What kind of BEHAVIOUR(ATTITUDE) is noted, that is affecting or creating issues with other team mates?
3) What kind of ISSUES are created within the TEAM MATES due to this PERSONALITY?
4) What is the LEVEL OF IMPACT on TEAM MATES? Also, you need define REACTION/RESPONSES noted/received from TEAM MATES?
5) Define the BEHAVIOUR(ATTITUDE) of your employee with CLIENT
6) STUDY & DIFFERENTIATE the BEHAVIOUR(ATTITUDE) with CLIENT and at OFFICE within TEAM MATES or other employees
7) If you found MINOR or MAJOR difference, what is the ROOT CAUSE or SUPPORTING FACTORS for such DIFFERENCE IN BEHAVIOUR(ATTITUDE)
8) How this DIFFERENCE IN ATTITUDE had helped your employee to manage GOOD RELATIONSHIP with your CLIENT and made him a TOP PERFORMER because ATTITUDE is also a FACTOR for one to be nominated as TOP PERFORMER.
If you have further queries, please revert.
With profound regards
From India, Chennai
Due to lack of information, I am not in a position to disclose my suggestion to your query. Also, i need to interpret ATTITUDE ISSUE of your employee, precisely.
1) Have you done the ROOT CAUSE ANALYSIS for such ATTITUDE noted in your TOP PERFORMER?
2) What kind of BEHAVIOUR(ATTITUDE) is noted, that is affecting or creating issues with other team mates?
3) What kind of ISSUES are created within the TEAM MATES due to this PERSONALITY?
4) What is the LEVEL OF IMPACT on TEAM MATES? Also, you need define REACTION/RESPONSES noted/received from TEAM MATES?
5) Define the BEHAVIOUR(ATTITUDE) of your employee with CLIENT
6) STUDY & DIFFERENTIATE the BEHAVIOUR(ATTITUDE) with CLIENT and at OFFICE within TEAM MATES or other employees
7) If you found MINOR or MAJOR difference, what is the ROOT CAUSE or SUPPORTING FACTORS for such DIFFERENCE IN BEHAVIOUR(ATTITUDE)
8) How this DIFFERENCE IN ATTITUDE had helped your employee to manage GOOD RELATIONSHIP with your CLIENT and made him a TOP PERFORMER because ATTITUDE is also a FACTOR for one to be nominated as TOP PERFORMER.
If you have further queries, please revert.
With profound regards
From India, Chennai
Dear Shaik Abdul Khadir,
It's heartening to note that you have started to ask questions than giving suggestions. I could not have put it any better. I was just holding fire to see how people respond.
All of you have a nice day on this Makar Sankranthi/Pongal festival.
Simhan
From United Kingdom
It's heartening to note that you have started to ask questions than giving suggestions. I could not have put it any better. I was just holding fire to see how people respond.
All of you have a nice day on this Makar Sankranthi/Pongal festival.
Simhan
From United Kingdom
Two important things are available here ...Success and Attitude
What I believe is that Attitude is really important to get success. Success always develop attitude and increase the performance, and Attitudes project our beliefs and values, and what we think of our job, coworkers and Boss. It is also shown in the quality of our work.
Attitude in the workplace helps employees to accomplish tasks faster and in a better manner and as he has done the same I believe and became a Top Performer but Negative Attitude which is not acceptable is the main problem with this employee is.
We must not forget that when one becomes successful, became haughty and arrogant sometime. Goals may come to pass in life, making one successful, but the grass in not always greener on the other side. Sometimes becoming successful one has to make hard choices before one get there. Being set on what is wanted sometimes means other people could be hurt and that he needs to realize. And to make him realize this, Rashmi you need to take corrective actions instead of asking to leave.
He is a really useful and effective employee but not realizing that this cause him turmoil and disastrous and can cause him to lose sight of what is actually wanted to achieve. I basically wanted to say that you needs to take the corrective action so that his attitude can be use in a right sense.
As Mr. Dinesh said “If some chap is using his quality work as bargaining chip, he needs to be counseled” He might have distracted and the question asked by Mr. SHAIK can be considered which are really important and can work for you.
The performance of employees to a great extent depends on the good relationship they share with their colleagues. A good relationship can be established only when employees demonstrate a positive attitude towards their work and colleagues and THIS HE NEEDS TO UNDERSTAND AT THIS POINT AND SEEKING YOUR HELP TO REALIZES THIS.
You need to make an “Employee Motivation & Training” program using following elements for your all employees and ask him to participate in it as he is a Top Performer and can encourage other employees too.
- Significance of a Positive Attitude at Workplace,
- Characteristics of Ideal Employees
- Team Work & Leadership
- Interpersonal relations
- Stress Management
He just needs Realization, Self Evaluation …and im sure after this, you will see a big and positive change in him as well as in other employees.
I don’t know what other thinks or believe but I have shared what I believe and have learned in my life and Career to handle this kind of situation.
And im glad to be a part of this discussion
Learning continues…
From India, Gurgaon
What I believe is that Attitude is really important to get success. Success always develop attitude and increase the performance, and Attitudes project our beliefs and values, and what we think of our job, coworkers and Boss. It is also shown in the quality of our work.
Attitude in the workplace helps employees to accomplish tasks faster and in a better manner and as he has done the same I believe and became a Top Performer but Negative Attitude which is not acceptable is the main problem with this employee is.
We must not forget that when one becomes successful, became haughty and arrogant sometime. Goals may come to pass in life, making one successful, but the grass in not always greener on the other side. Sometimes becoming successful one has to make hard choices before one get there. Being set on what is wanted sometimes means other people could be hurt and that he needs to realize. And to make him realize this, Rashmi you need to take corrective actions instead of asking to leave.
He is a really useful and effective employee but not realizing that this cause him turmoil and disastrous and can cause him to lose sight of what is actually wanted to achieve. I basically wanted to say that you needs to take the corrective action so that his attitude can be use in a right sense.
As Mr. Dinesh said “If some chap is using his quality work as bargaining chip, he needs to be counseled” He might have distracted and the question asked by Mr. SHAIK can be considered which are really important and can work for you.
The performance of employees to a great extent depends on the good relationship they share with their colleagues. A good relationship can be established only when employees demonstrate a positive attitude towards their work and colleagues and THIS HE NEEDS TO UNDERSTAND AT THIS POINT AND SEEKING YOUR HELP TO REALIZES THIS.
You need to make an “Employee Motivation & Training” program using following elements for your all employees and ask him to participate in it as he is a Top Performer and can encourage other employees too.
- Significance of a Positive Attitude at Workplace,
- Characteristics of Ideal Employees
- Team Work & Leadership
- Interpersonal relations
- Stress Management
He just needs Realization, Self Evaluation …and im sure after this, you will see a big and positive change in him as well as in other employees.
I don’t know what other thinks or believe but I have shared what I believe and have learned in my life and Career to handle this kind of situation.
And im glad to be a part of this discussion
Learning continues…
From India, Gurgaon
Dear Mr. Simhan,
As an individual, we all are unique personalities. I don't believe in "ONE WAY COMMUNICATION" nor i want to respond without evaluating the situation on the other side.
I cannot submit my suggestions "BLINDLY". ATTITUDE & HUMAN BEHAVIOUR is considered to be UNPREDICTABLE and proportional to the SITUATION & CIRCUMSTANCES including PEOPLE INVOLVED and their BEHAVIOUR/ATTITUDE too.
My suggestion(s) are
a) RATIONAL & SUBJECTIVE,
b) Proportional to the GENUINE INFORMATION MADE AVAILABLE,
c) MY INTERPRETATION LEVEL
d) My EXPERIENCE and EXPOSURE LEVEL in dealing with such CASES.
I wish to inform your goodself that, not only our PERCEPTION LEVEL DIFFERS SIGNIFICANTLY but, also the way we WORK, OFFER OUR SERVICES, hence, we do RESPOND & REACT in a different way. Kindly continue your study, further, i am sure you will gather more information.
In order to make you understand about PERCEPTION LEVEL, i am sharing this information with your goodself.
Its all about THINGS in our life
a) The way we SEE
b) The way we FEEL and
c) The way we THINK
I wonder whether, seeking CLARIFICATION by raising QUERIES had made you notice CHANGE in my NON-DIRECT COMMUNICATION? Please read Questioning Techniques - Communication Skills Training from MindTools.com
There is NO COMMON MEDICINE for all DISEASE nor SINGLE TRAINING CAPSULE or METHODOLOGY to deal SINGLE ISSUE.
If you have any suggestions to propose, kindly do post them. I wish to read them and learn more from your perspective.
GOOD DAY and wish you Makar Sankranthi/Pongal festival.
With profound regards
From India, Chennai
As an individual, we all are unique personalities. I don't believe in "ONE WAY COMMUNICATION" nor i want to respond without evaluating the situation on the other side.
I cannot submit my suggestions "BLINDLY". ATTITUDE & HUMAN BEHAVIOUR is considered to be UNPREDICTABLE and proportional to the SITUATION & CIRCUMSTANCES including PEOPLE INVOLVED and their BEHAVIOUR/ATTITUDE too.
My suggestion(s) are
a) RATIONAL & SUBJECTIVE,
b) Proportional to the GENUINE INFORMATION MADE AVAILABLE,
c) MY INTERPRETATION LEVEL
d) My EXPERIENCE and EXPOSURE LEVEL in dealing with such CASES.
I wish to inform your goodself that, not only our PERCEPTION LEVEL DIFFERS SIGNIFICANTLY but, also the way we WORK, OFFER OUR SERVICES, hence, we do RESPOND & REACT in a different way. Kindly continue your study, further, i am sure you will gather more information.
In order to make you understand about PERCEPTION LEVEL, i am sharing this information with your goodself.
Its all about THINGS in our life
a) The way we SEE
b) The way we FEEL and
c) The way we THINK
I wonder whether, seeking CLARIFICATION by raising QUERIES had made you notice CHANGE in my NON-DIRECT COMMUNICATION? Please read Questioning Techniques - Communication Skills Training from MindTools.com
There is NO COMMON MEDICINE for all DISEASE nor SINGLE TRAINING CAPSULE or METHODOLOGY to deal SINGLE ISSUE.
If you have any suggestions to propose, kindly do post them. I wish to read them and learn more from your perspective.
GOOD DAY and wish you Makar Sankranthi/Pongal festival.
With profound regards
From India, Chennai
Dear All,
i have same problem in my company, it is a 20+ employees and 1-2 employee are always coming late, we having flexible timing still they are always late, also rate of absent-ism rate is increasing, now it effecting on other employees also, plz suggest what should i do
regards
Mamta
From India, Mumbai
i have same problem in my company, it is a 20+ employees and 1-2 employee are always coming late, we having flexible timing still they are always late, also rate of absent-ism rate is increasing, now it effecting on other employees also, plz suggest what should i do
regards
Mamta
From India, Mumbai
Dear Mamta,
It is not clear from your brief what you mean by coming late in a Flexible Timing scheme. How late do they arrive? Do they stay late too? Is the increase in the rate of absenteeism caused by the same 1-2 employees? Have you tried to find out the reasons for their late arrival?
Have a nice day.
Simhan
From United Kingdom
It is not clear from your brief what you mean by coming late in a Flexible Timing scheme. How late do they arrive? Do they stay late too? Is the increase in the rate of absenteeism caused by the same 1-2 employees? Have you tried to find out the reasons for their late arrival?
Have a nice day.
Simhan
From United Kingdom
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