Hi All,
Client Interfacing Skills is the buzz word for any job today. Can anyone please shed some more light on the same.
What are the skills required for a successfull client interfacing. Please reply.
regards
Kunal.
From India, Mumbai
Client Interfacing Skills is the buzz word for any job today. Can anyone please shed some more light on the same.
What are the skills required for a successfull client interfacing. Please reply.
regards
Kunal.
From India, Mumbai
Hi Kunal,
Basically, this would mean all skills required to interface with clients. The thought-provoking must entail all areas required to be possessed/honed to interact with a client.
Though this can be a vast topic, in brief some skills for the purpose of training could be :
1. Negotiation skills
2. Communication skills
3. Presentation skills
4. Preparation of RFP, RFI, RFQs...
5. Proposal building skills
6. Art of product/services costing
7. Qualitative feedback skills
8. Customer (read: client) satisfaction skills
9. Re-ordering skills
10.Customer (SLA) support skills
11.Query resolution skills
12.Effective (clients') time management
13.Problem-solving skills
14.Decision making skills
15.DSS for Client, etc...
For building up training material/curriculum, each of the relevant areas could be expanded and presented.
Rahul
09968270580
From India, New Delhi
11Basically, this would mean all skills required to interface with clients. The thought-provoking must entail all areas required to be possessed/honed to interact with a client.
Though this can be a vast topic, in brief some skills for the purpose of training could be :
1. Negotiation skills
2. Communication skills
3. Presentation skills
4. Preparation of RFP, RFI, RFQs...
5. Proposal building skills
6. Art of product/services costing
7. Qualitative feedback skills
8. Customer (read: client) satisfaction skills
9. Re-ordering skills
10.Customer (SLA) support skills
11.Query resolution skills
12.Effective (clients') time management
13.Problem-solving skills
14.Decision making skills
15.DSS for Client, etc...
For building up training material/curriculum, each of the relevant areas could be expanded and presented.
Rahul
09968270580
From India, New Delhi
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