Dear All,
I wanted to share an incident which happened today in our office. We have a common hand phone used for internal official purpose. One of our employee left the organisation 15 days before and his contact number was there in the phone and since he left the organization his phone was handed over to another person, but in the internal official phone his name was not changed. The person who uses the phone regularly did not edit the name, i saw the same and asked her to edit but she did not do, today i said "still you have not changed the name ok let me change, for that she says changing the name is HR JOB AND HR SHOULD MAKE THE employees HAPPY, THATS THE ROLE OF THE HR IT SEEMS. i REALLY GOT IRRITATED WITH THIS STATEMENT. Is our role id to make others happy!!!!!
Expecting your valuable comments!
From India, Madras
5I wanted to share an incident which happened today in our office. We have a common hand phone used for internal official purpose. One of our employee left the organisation 15 days before and his contact number was there in the phone and since he left the organization his phone was handed over to another person, but in the internal official phone his name was not changed. The person who uses the phone regularly did not edit the name, i saw the same and asked her to edit but she did not do, today i said "still you have not changed the name ok let me change, for that she says changing the name is HR JOB AND HR SHOULD MAKE THE employees HAPPY, THATS THE ROLE OF THE HR IT SEEMS. i REALLY GOT IRRITATED WITH THIS STATEMENT. Is our role id to make others happy!!!!!
Expecting your valuable comments!
From India, Madras
Hi Prema, In some same incidents are happening with me in our office. Really I dont know why employees suppose HR like this.
From India, Pune
From India, Pune
What is the exact role of a HR Generalist in terms of employee and management satisfaction??? I really don't understand how to react to these kinds of situations?
please clarify i am the only HR in my company
From India, Madras
please clarify i am the only HR in my company
From India, Madras
Greetings,
I read about your situation , here 's what I understand.
The case fact:
Now here's my questions:
Here's an article for you to read. you will get a clearer view on how to manage such situation. HR as a scape goat <link updated to site home> ( Search On Cite | Search On Google )
Please do share more as requested .
Regards,
(Cite Contribution)
From India, Mumbai
I read about your situation , here 's what I understand.
The case fact:
- There was a phone which was handed to a new employee
- The old employee's contact co-existed
- The new-employee refuted/escalated this as an HR error
Now here's my questions:
- Was there any turn-around-time set for these activities?
- The employee data is considered to be confidential. Hence few activities which may primarily be of administrative in nature, still remains with HR. In this view, what risks would be there if this is shifted to the Admin team? I am not asking a shifting of responsibilities. Logically , any repetitive activity which do not hold a high confidential , is considered to be admin work. Such as generating email id's or arranging a guest house for an employee who is travelling.
- Finally what is the matrix to be followed incase a new employee wants to find out if an activity was done or not? The sole reason to find this out is to understand that there is a communication map which one needs to take in order to ensure that the activity have been completed. Suppose an employee needs a new laptop. This would require the permission of the manager whom the employee reports to , the materials and vendor management team, who might be arranging for the extra machine, IT and HR . Now if there is a delay and the employee keeps coming to HR to take update , it will not solve the situation. Rather the Manager , who might be considered the process owner to this should be the point of contact for the employee.
Here's an article for you to read. you will get a clearer view on how to manage such situation. HR as a scape goat <link updated to site home> ( Search On Cite | Search On Google )
Please do share more as requested .
Regards,
(Cite Contribution)
From India, Mumbai
Dear Prema...
(Cite Contribution) had covered almost everything, These are my views
Don't be worried or irritated with such statements" HR is there to make employees Happy"...this is how some people have been recognizing HR department in organisation, in fact some of our HR course books also talks about the same role. (And My dear you should be happy that such a charming job is assigned to HR department to keep everyone happy..its a very difficult task though)
Employees still get confused between the role of Administration department and HR department....it will take some more efforts and time to change the overall view of employees regarding HR.
Whenever you got to hear such remarks, please make sure you correct them then and there itself politely. I'm sure it will bring good results.
Regards,
Archna
From India, Delhi
(Cite Contribution) had covered almost everything, These are my views
Don't be worried or irritated with such statements" HR is there to make employees Happy"...this is how some people have been recognizing HR department in organisation, in fact some of our HR course books also talks about the same role. (And My dear you should be happy that such a charming job is assigned to HR department to keep everyone happy..its a very difficult task though)
Employees still get confused between the role of Administration department and HR department....it will take some more efforts and time to change the overall view of employees regarding HR.
Whenever you got to hear such remarks, please make sure you correct them then and there itself politely. I'm sure it will bring good results.
Regards,
Archna
From India, Delhi
Problems like this can be easily avoided.
The solution is simple: you have a checklist to be ticked off when an employee leaves your organisation.
This checklist can include things like:
- Keys to be handed back
- Mobile phone to be handed back and details changed
- Official documents, manuals, files, and other materials that the employee may need to carry for his work
- Security passes
- Has employee cleared his desk
- etc etc
We have lots of problems in our workplaces and we are all BUSY people. So many problems can be avoided by having systems in place and keeping them updated regularly to meet changing circumstances.
This is a role that HR can manage, but delegate to the employee's Manager on the day of departure and then follow up later to ensure everything was done correctly.
As to the other question, well the role of HR is to maintain the workforce and ensure people are treated well and receive all their benefits and entitlements as well as working in a safe environment etc. So at a stretch, one could say that HR are responsible for keeping people happy! That makes for a good work place then!
From Australia, Melbourne
The solution is simple: you have a checklist to be ticked off when an employee leaves your organisation.
This checklist can include things like:
- Keys to be handed back
- Mobile phone to be handed back and details changed
- Official documents, manuals, files, and other materials that the employee may need to carry for his work
- Security passes
- Has employee cleared his desk
- etc etc
We have lots of problems in our workplaces and we are all BUSY people. So many problems can be avoided by having systems in place and keeping them updated regularly to meet changing circumstances.
This is a role that HR can manage, but delegate to the employee's Manager on the day of departure and then follow up later to ensure everything was done correctly.
As to the other question, well the role of HR is to maintain the workforce and ensure people are treated well and receive all their benefits and entitlements as well as working in a safe environment etc. So at a stretch, one could say that HR are responsible for keeping people happy! That makes for a good work place then!
From Australia, Melbourne
Dear Prema This is not your work. Do your work and realize to other people, his/her work. Because when you do a first time, everytime people say again and again.
From India, Delhi
From India, Delhi
Forget about whose job it is. There is no extra energy required, there is no high level skills required. And by doing this small job, she is not going to lose her identity or her respect. She is refusing to do this job means, she has an attitutudinal problem nothing else.
People like them will not be good team players.
Balaji
From India, Madras
People like them will not be good team players.
Balaji
From India, Madras
Dear Balaji,
I agree with your team player suggestion. We never put ourselves ahead of any organizational requirement. But here the discussion is more towards dealing with the 'blame' that the HR had to take.
We are trying to brainstorm a way out to such a situation. We always want to resolve every escalation. As Archna had mentioned in her article , they way we set the course, it will allow us to be more productive and remove hassles for every employee.
We are not shifting responsibilities , rather looking forward to a way that will manage it better. HR would lose focus if they keep looking after every need and 'blame' that come to them. We need to direct them better for best results.
Regards,
(Cite Contribution)
From India, Mumbai
I agree with your team player suggestion. We never put ourselves ahead of any organizational requirement. But here the discussion is more towards dealing with the 'blame' that the HR had to take.
We are trying to brainstorm a way out to such a situation. We always want to resolve every escalation. As Archna had mentioned in her article , they way we set the course, it will allow us to be more productive and remove hassles for every employee.
We are not shifting responsibilities , rather looking forward to a way that will manage it better. HR would lose focus if they keep looking after every need and 'blame' that come to them. We need to direct them better for best results.
Regards,
(Cite Contribution)
From India, Mumbai
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