A quick recap. We have come quite some way, so here is a quick recap.
We started off looking at how important differentiating your service is important to create an edge over your competitor. We then in Delivering a great candidate experience – Part I, looked at culture, all those small things that have a huge impact on experience.
In the previous post Delivering a great candidate experience – Part II, we looked at the mindset required for a modern-day recruiter and we started looking at the user experience tool, candidate journey maps. In this post we will look at building a candidate persona, how a persona helps your build your journey map. We will also look at creating content, a very critical piece in delivering a great experience
Journey Map Continued…..
So then how do you build a journey map? Starting with user interviews (easier said than done, UX research is a huge topic) could be the way to go about. This will help you understand not just the pain points that the user underwent while across the journey, but other things like their activities while in each stage, the channels that they use and our touchpoints with them across these channels.
A journey map is in itself, incomplete. Though it gives you a clear picture of a candidate’s journey it does not give you a picture of what is that you are doing. Here is where Service blueprints come into play. I am not going to go into that here though.
Here is a sample candidate journey map template.
To view the full post, please click here:
https://candidateexperience.talentex...xperience.html
From India, Chennai
We started off looking at how important differentiating your service is important to create an edge over your competitor. We then in Delivering a great candidate experience – Part I, looked at culture, all those small things that have a huge impact on experience.
In the previous post Delivering a great candidate experience – Part II, we looked at the mindset required for a modern-day recruiter and we started looking at the user experience tool, candidate journey maps. In this post we will look at building a candidate persona, how a persona helps your build your journey map. We will also look at creating content, a very critical piece in delivering a great experience
Journey Map Continued…..
So then how do you build a journey map? Starting with user interviews (easier said than done, UX research is a huge topic) could be the way to go about. This will help you understand not just the pain points that the user underwent while across the journey, but other things like their activities while in each stage, the channels that they use and our touchpoints with them across these channels.
A journey map is in itself, incomplete. Though it gives you a clear picture of a candidate’s journey it does not give you a picture of what is that you are doing. Here is where Service blueprints come into play. I am not going to go into that here though.
Here is a sample candidate journey map template.
To view the full post, please click here:
https://candidateexperience.talentex...xperience.html
From India, Chennai
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