Hi Team,
This is Gauri here. I'm doing consulting for an e-commerce company. It has 20 employees. Maximum people are skilled workers (uneducated housewives) working for packing and dispatch. It's been 2 months since I've been doing consulting. I want to understand how to monitor them. Every time Owner has to keep on looking for their mistakes and scold them. I want to free the owner from doing this and streamline employee roles. I request guidelines on how to make them understand, monitor and control them. I don't want to spoon-feed them every time. Once told their responsibility they have to take care. I want them to grow and not terminate them. We have a dispatch team of 10 members and 10 members for system operators ( including chat support, Reels and video shooting team)
Please help me how to control and automate the operations and make them understand their responsibilities.
Thank you & Regards
This is Gauri here. I'm doing consulting for an e-commerce company. It has 20 employees. Maximum people are skilled workers (uneducated housewives) working for packing and dispatch. It's been 2 months since I've been doing consulting. I want to understand how to monitor them. Every time Owner has to keep on looking for their mistakes and scold them. I want to free the owner from doing this and streamline employee roles. I request guidelines on how to make them understand, monitor and control them. I don't want to spoon-feed them every time. Once told their responsibility they have to take care. I want them to grow and not terminate them. We have a dispatch team of 10 members and 10 members for system operators ( including chat support, Reels and video shooting team)
Please help me how to control and automate the operations and make them understand their responsibilities.
Thank you & Regards
Hi,
Doing good with your DEMOCRATES,
To remove scolding and firing and creating bad name for you by employees. You need to write process steps for every role. Suppose one role is pack the gift for order received.
You need to clearly specify steps
1) check order in software screen
2) generate dispatch invoice
3) pack gift and stick printed invoice
4) update order and inventory
5) update shipment to courier
And other responsibilities may be given by giving them training and assessment execution to each participant in training.
From India, Delhi
12Doing good with your DEMOCRATES,
To remove scolding and firing and creating bad name for you by employees. You need to write process steps for every role. Suppose one role is pack the gift for order received.
You need to clearly specify steps
1) check order in software screen
2) generate dispatch invoice
3) pack gift and stick printed invoice
4) update order and inventory
5) update shipment to courier
And other responsibilities may be given by giving them training and assessment execution to each participant in training.
From India, Delhi
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Employee Appraisal Form new.doc