Hi Friends,
I am sharing a PPT on Customer Service with you all. I believe this will help you in developing a good CS training program for your organization. If you find it helpful, please feel free to reply and provide feedback to help me improve my future PPTs.
Regards,
Himanshu
From India, Mumbai
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29I am sharing a PPT on Customer Service with you all. I believe this will help you in developing a good CS training program for your organization. If you find it helpful, please feel free to reply and provide feedback to help me improve my future PPTs.
Regards,
Himanshu
From India, Mumbai
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Hi Himanshu,
I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something that I have and upload the same?
Regards,
Ajay
From India, New Delhi
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I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something that I have and upload the same?
Regards,
Ajay
From India, New Delhi
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Hi Ajay,
I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something with me and upload the same?
Regards,
Ajay
Hey Ajay,
All yours... nice to see that people are really professional and courteous enough to ask permission. You can add and update it... it's a kind of share which should grow with each download.
Regards,
Himanshu
From India, Mumbai
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I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something with me and upload the same?
Regards,
Ajay
Hey Ajay,
All yours... nice to see that people are really professional and courteous enough to ask permission. You can add and update it... it's a kind of share which should grow with each download.
Regards,
Himanshu
From India, Mumbai
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hi, thanx a lot for the PPT. It’s good though there is always scope for improvment. thanx for sharing. regarads DK
From India, Mangaluru
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From India, Mangaluru
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Hi,
I downloaded your presentation; it is very comprehensive and contains good content. Would you mind if I end up using it for some very basic level training workshops? I might also add some material to it. With your permission, may I upload the same here for your review?
Richa
From India, Mumbai
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I downloaded your presentation; it is very comprehensive and contains good content. Would you mind if I end up using it for some very basic level training workshops? I might also add some material to it. With your permission, may I upload the same here for your review?
Richa
From India, Mumbai
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Hi Himanshu, To let you know that I have not yet downloaded the ppt. of course ill do it right away, but first will say thanx to you for posting it. Reason- Your message Regards, Pooja
From India, Delhi
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From India, Delhi
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Hi Himanshu,
Thanks for sharing this with us. It was a good presentation on customer service. One suggestion I have is that you may consider adding tips on how to handle difficult customers while also ensuring they understand what the other side is intending to say, without spoiling the relationship.
Thank you very much.
Regards,
Thresia
From United States, Sylmar
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Thanks for sharing this with us. It was a good presentation on customer service. One suggestion I have is that you may consider adding tips on how to handle difficult customers while also ensuring they understand what the other side is intending to say, without spoiling the relationship.
Thank you very much.
Regards,
Thresia
From United States, Sylmar
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Hey Richa, The presentation is shared for the above mentioned purpose only.. i.e. for you guys to use it customize it and add to it at your will.. Thanks for asking anyways Rgds Himanshu
From India, Mumbai
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From India, Mumbai
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Hi Himanshu,
I really appreciate your content, especially the customer turnover statistics. However, if you could add some pictures that are relevant to your content, it may have a big impact on your PPT.
Regards, Rangarajan Human Resource
From India
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I really appreciate your content, especially the customer turnover statistics. However, if you could add some pictures that are relevant to your content, it may have a big impact on your PPT.
Regards, Rangarajan Human Resource
From India
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Dear Friends,
I acknowledge the comments and appreciation from all of you. Thank you very much. Your comments and appreciation have really motivated me a lot, and I will keep up the good work. I have started the momentum, and now it's all of our job to keep it going and not let it stop.
To add to the kinetic energy of the ball, I have shared another PPT on email etiquettes via email. Please let me know your thoughts on it. (The PPT is titled "PPT - Email Etiquettes" in the Training Forum.)
Regards,
Himanshu
From India, Mumbai
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I acknowledge the comments and appreciation from all of you. Thank you very much. Your comments and appreciation have really motivated me a lot, and I will keep up the good work. I have started the momentum, and now it's all of our job to keep it going and not let it stop.
To add to the kinetic energy of the ball, I have shared another PPT on email etiquettes via email. Please let me know your thoughts on it. (The PPT is titled "PPT - Email Etiquettes" in the Training Forum.)
Regards,
Himanshu
From India, Mumbai
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Hello Mr. Himanshu,
The PowerPoint presentation on the topic of customer service was a nice extract. A customer is very important for us, and we are dependent on him. The presentation is crucial during the training phase so that they can realize the "importance of the customer and his role for a company."
Please come up with good articles with the same spirit.
- Manikumar
From India, Vijayawada
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The PowerPoint presentation on the topic of customer service was a nice extract. A customer is very important for us, and we are dependent on him. The presentation is crucial during the training phase so that they can realize the "importance of the customer and his role for a company."
Please come up with good articles with the same spirit.
- Manikumar
From India, Vijayawada
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Dear Himanshu,
I could download your ppt just now. I found it interesting and a good piece of work. It is sufficient for upgrading service skills in employees working in any service organization. Keep it up.
Regards,
Anil Kaushik
From India, Delhi
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I could download your ppt just now. I found it interesting and a good piece of work. It is sufficient for upgrading service skills in employees working in any service organization. Keep it up.
Regards,
Anil Kaushik
From India, Delhi
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Well made... That what i can say... I would really like to use it in my organisation too.. Warm Regards Davis John 098496 21182 / 098855 97149
From India, Hyderabad
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From India, Hyderabad
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Dear Himanshu,
It was really nice going through your PowerPoint presentation. I shall re-read it and get back to you with some additions so that the manufacturing industry is also addressed.
Warm regards and keep up the good work! 😊
Madan
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It was really nice going through your PowerPoint presentation. I shall re-read it and get back to you with some additions so that the manufacturing industry is also addressed.
Warm regards and keep up the good work! 😊
Madan
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Hi!
It's a very good presentation. A good idea to share information and skills with us. I really appreciate this, and I hope this process will continue. You have done a very good job. 😊
SHABASH!!!!!
Regards, OBAID JAN
From Pakistan, Islamabad
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It's a very good presentation. A good idea to share information and skills with us. I really appreciate this, and I hope this process will continue. You have done a very good job. 😊
SHABASH!!!!!
Regards, OBAID JAN
From Pakistan, Islamabad
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A very good comprehensive presentation on customer service. Vergy good for CC guys in general and CC guys of service industry - in particular. good work himanshu.. and thanks a lot.. regards sathya
From India, Madras
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From India, Madras
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Hi, The presentation was good, should be more specific. Thanx for your work. Regards karthik
From India, Madras
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From India, Madras
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Hey Mate, excellent ppt. would be definately looking forward more such fabtastic information. regards Veinud Sharma 9967067774
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Hi Himanshu, Just viewed toyour PPT..some of it too congested. Add some quotable quotes to add zest to it. With regards, Coach Randawa
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Dear Himanshu,
Hi! I have seen your presentation, and I think it is good - a very clear message. Some suggestions: how about using fewer words and incorporating a few pictures to make the message more effective? Think about it.
By the way, I am a vocational trainer by profession. I am, therefore, very interested in presentations, and I am informally conducting a survey to find out what makes presentations effective.
Thanks.
Regards,
Radha
From Oman, Muscat
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Hi! I have seen your presentation, and I think it is good - a very clear message. Some suggestions: how about using fewer words and incorporating a few pictures to make the message more effective? Think about it.
By the way, I am a vocational trainer by profession. I am, therefore, very interested in presentations, and I am informally conducting a survey to find out what makes presentations effective.
Thanks.
Regards,
Radha
From Oman, Muscat
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Hi Himanshu,
I have been irregular on this site. This was one of those days when I managed to go through your ppt. First look very interesting and well-laid-out ppt. Thanks for helping me refresh some of my memories. Your effort seems to tell me why customer service is important and how internal customer orientation might help exceed external customer requirements.
On the other hand, I thought we could have added some aspects on behavior-related stuff such as interpersonal negotiation to overcome internal barriers/conflicts in the interest of customer service. I thought there was some scope for examples as well. Trust my perspectives help.
Regards,
Sairamesh
From India, Bangalore
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I have been irregular on this site. This was one of those days when I managed to go through your ppt. First look very interesting and well-laid-out ppt. Thanks for helping me refresh some of my memories. Your effort seems to tell me why customer service is important and how internal customer orientation might help exceed external customer requirements.
On the other hand, I thought we could have added some aspects on behavior-related stuff such as interpersonal negotiation to overcome internal barriers/conflicts in the interest of customer service. I thought there was some scope for examples as well. Trust my perspectives help.
Regards,
Sairamesh
From India, Bangalore
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Wonderful presentation, very exhaustive and self-explanatory. I felt that the content on some of the slides is a bit too dense for the audience's comfort. Perhaps we could consider splitting up some slides into smaller content clusters. Overall, the presentation is a great compilation that can be easily used even by a novice trainer in the customer service industry! Cheers, keep up the good work! - Bhaskar.
From India, Bangalore
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From India, Bangalore
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hi, this is what i feel...it is more content oriented....may be you should have added a couple of pictures also to express ur views :wink: ..good compilation! :)
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IT IS A LOVELY ARTICLE IT IS VERY GOOD AND WILL BE VERY HELPFUL FOR FRONTLINE OFFICERS AND FOR STAFF OF SERVICE ORIENTED ORGANIZATIONS LOLA
From Nigeria, Ibadan
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From Nigeria, Ibadan
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Dear Himanhu, Very good PPT. Please add advantage / disadvantage of communication or customer handling. Regards, Kiran Rane.
From India, Mumbai
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From India, Mumbai
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Hi,
As I am developing a C/S framework for my new hospital, I discovered your slides while browsing through C/S-related topics. I could use this off the shelf when I decide to train new staff and am time-challenged to develop a deck of my own. You had put in a lot of effort to put it together, and it is a commendable effort.
My little reservation and concern: I had organized/attended vendor programs which included similar concepts during my 10-year stint in the local and regional HRD Department in my previous organization. I am still working with at least two of these vendors. I would like to avoid them thinking that I had taken anything out from their program design as many C/S concepts are similar.
We all recognize that we have our capabilities in developing a C/S program, and it is hard to avoid making it seem like we had adopted from somewhere, even if it was from our understanding/experience/creativity/research and knowledge.
I would like to use most of your slides and build on from there when I am ready to deploy our C/S programs.
Many thanks.
From Malaysia, Kuala Lumpur
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As I am developing a C/S framework for my new hospital, I discovered your slides while browsing through C/S-related topics. I could use this off the shelf when I decide to train new staff and am time-challenged to develop a deck of my own. You had put in a lot of effort to put it together, and it is a commendable effort.
My little reservation and concern: I had organized/attended vendor programs which included similar concepts during my 10-year stint in the local and regional HRD Department in my previous organization. I am still working with at least two of these vendors. I would like to avoid them thinking that I had taken anything out from their program design as many C/S concepts are similar.
We all recognize that we have our capabilities in developing a C/S program, and it is hard to avoid making it seem like we had adopted from somewhere, even if it was from our understanding/experience/creativity/research and knowledge.
I would like to use most of your slides and build on from there when I am ready to deploy our C/S programs.
Many thanks.
From Malaysia, Kuala Lumpur
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Dear Himanshu,
That was a really good presentation on Customer Service, which provides details on how to identify customers. Good job.
Sure, it will be useful for most of the members of this forum. Thanks for sharing this.
Regards,
Mohammed Azmath
From India, Tiruchchirappalli
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That was a really good presentation on Customer Service, which provides details on how to identify customers. Good job.
Sure, it will be useful for most of the members of this forum. Thanks for sharing this.
Regards,
Mohammed Azmath
From India, Tiruchchirappalli
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It encompasses most of the issues of custoemr service. Problems faced in customer service and hoe to overcome them could be considered and included. Anyway, great stuff :D
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Hi Himanshu,
Good inputs on Customer Service, and I appreciate you sharing them with everyone. I feel that adding more examples or simple case scenarios can make it more interactive as well.
Good work!
Regards,
Roy
From India, Bangalore
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Good inputs on Customer Service, and I appreciate you sharing them with everyone. I feel that adding more examples or simple case scenarios can make it more interactive as well.
Good work!
Regards,
Roy
From India, Bangalore
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Hi Himanshu, I recently joined this group and yours was the first PPT i downloaded. I was looking for something like this to help me out in my training. I guess i owe a Thanks. Regards, Nazia
From India, Bangalore
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From India, Bangalore
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Hi Himanshu,
I appreciate your effort in putting your thoughts together to make a wonderful presentation and sharing it with fellow members. I have gone through the PPT and am impressed with the way it is made. We are working on a program for Retail professionals focusing on Customer Service Excellence, and I really liked some of the slides. With your permission, I would like to use them in my presentation and lecture. I would appreciate it if you could share any more PPTs or insights along these lines.
You can reply to my Yahoo ID: manthassv@yahoo.com. Let's stay in touch.
Thanks and Regards,
Shyam S Mantha
9949 610033
From India, Hyderabad
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I appreciate your effort in putting your thoughts together to make a wonderful presentation and sharing it with fellow members. I have gone through the PPT and am impressed with the way it is made. We are working on a program for Retail professionals focusing on Customer Service Excellence, and I really liked some of the slides. With your permission, I would like to use them in my presentation and lecture. I would appreciate it if you could share any more PPTs or insights along these lines.
You can reply to my Yahoo ID: manthassv@yahoo.com. Let's stay in touch.
Thanks and Regards,
Shyam S Mantha
9949 610033
From India, Hyderabad
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Hi, I am new to the forum (one month). Believe me, it is good and well-covered. I could not open your first one. I will carry out a detailed analysis later and will send some productive suggestions. Keep on doing a fine job.
Shekhawat
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Shekhawat
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Hi Himanshu,
Your presentation has some really interesting stats that can help establish interest and need in an audience. I would suggest placing that slide right at the start of the presentation for maximum impact - just a thought.
- Nita
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Your presentation has some really interesting stats that can help establish interest and need in an audience. I would suggest placing that slide right at the start of the presentation for maximum impact - just a thought.
- Nita
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hi himanshu!! its a good ppt!! worth reading and a gr8 motivational one!! thnx regards kinjal
From Egypt, Cairo
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From Egypt, Cairo
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Hi Himanshu, Good Presentation. The issueof internal and external customers often confuse me. Am sure its gonna help me out. Regards, Santosh Verma.
From India, Bangalore
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From India, Bangalore
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Dear Member,
Congratulations! It's really presentable. With your permission, may I present in my organization? Please say so on my email
. Thank you for sharing with our community of HR.
Regards,
Yandamuri
From India, Visakhapatnam
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Congratulations! It's really presentable. With your permission, may I present in my organization? Please say so on my email
Regards,
Yandamuri
From India, Visakhapatnam
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Hi,
I just saw your posting. It's indeed a very nice one. Keep it up. I am sure you have really worked a lot on this presentation. The flow, content, and graphics are awesome. Keep it up and keep posting such informative presentations.
Regards,
Dr. Shanti Rekha
From India, Mumbai
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I just saw your posting. It's indeed a very nice one. Keep it up. I am sure you have really worked a lot on this presentation. The flow, content, and graphics are awesome. Keep it up and keep posting such informative presentations.
Regards,
Dr. Shanti Rekha
From India, Mumbai
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Hi there,
Great PPT. The content and the flow are great. Some quick suggestions: Add some visual images/effects to the text (helps in breaking the monotony). Add a source of data (makes it more credible). For example, Slide 22 - Surprised. The data is based on research conducted by Michael LeBoeuf for writing "How to Win Customers and Keep Them for Life".
All in all, very engaging. Keep up the good work!
Thanks!
V
From India, New Delhi
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Great PPT. The content and the flow are great. Some quick suggestions: Add some visual images/effects to the text (helps in breaking the monotony). Add a source of data (makes it more credible). For example, Slide 22 - Surprised. The data is based on research conducted by Michael LeBoeuf for writing "How to Win Customers and Keep Them for Life".
All in all, very engaging. Keep up the good work!
Thanks!
V
From India, New Delhi
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Hi, Thanks for the PPT. It’s good Keep Posting more ......... Do you have any PPTs for selling skills or for train the trainer’s program. Rgds Binaz
From India, Madras
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From India, Madras
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Dear Himanshu,
The presentation slides are informative; however, I have a suggestion regarding the flow of slides/program. The presentation flow should be based on the design.
Some suggestions are slides on Business/Market Trends, Branding, Customer Retention/Brand Loyalty statistics to generate discussions that will ultimately focus on the Customer. Looking at expectations from Shared Services is another aspect of culling out Internal Customer benchmarks. The inputs could then be channeled to customer service, customer care, customer delight, and customer lifetime value.
The customer charter of rights or the concept of SLAs, and case studies on how mystery shopping statistics have revealed the impact of customers or after-sales service could also be highlighted.
From United Arab Emirates, Sharjah
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The presentation slides are informative; however, I have a suggestion regarding the flow of slides/program. The presentation flow should be based on the design.
Some suggestions are slides on Business/Market Trends, Branding, Customer Retention/Brand Loyalty statistics to generate discussions that will ultimately focus on the Customer. Looking at expectations from Shared Services is another aspect of culling out Internal Customer benchmarks. The inputs could then be channeled to customer service, customer care, customer delight, and customer lifetime value.
The customer charter of rights or the concept of SLAs, and case studies on how mystery shopping statistics have revealed the impact of customers or after-sales service could also be highlighted.
From United Arab Emirates, Sharjah
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your presentation is complete in terms of text but add few animations to it .good job meghna
From India, Chandigarh
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From India, Chandigarh
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Hi Himanshu, Good ppt. But bit lengthy. Very informative and thought provoking Regards, Priya
From India, Delhi
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From India, Delhi
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Hi Himanshu,
Thank you. The PowerPoint presentation is very well done. I may rearrange it as required, but I will use it!
Have a great day.
Have you heard of TTI? They have come up with time-tested assessment tools. Many reports can be generated out of each tool, such as customer service, sales, talent assessment, etc. We are following one which reports:
1. How a person behaves.
2. Why he/she behaves like that.
3. His/her competencies.
The tests are developed by TTI, proving to be effective. When large numbers are involved, the price is considerably reduced. Incidentally, TTI happens to be the first company to develop and introduce computerized and personalized reports.
Interestingly enough, they are conducting a program for the first time in Chennai.
Course Name: CPBA- Certified Professional Behavioural Analyst
Venue & Date: Le Royal Meridien, Chennai. 3rd & 4th August '07
Cost: 12,000 + taxes for one and 10,000 for two or more.
This has been found very useful by trainers, HR personnel in many fields, recruiters, and heads of institutions. I would request you to contact me for any clarifications. Sujatha - 98408 54301. Please inform people who will benefit from this program. Read the attachment regarding details of the course and cost.
TTI - Target Training International LTD.
From India, Bhilai
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Thank you. The PowerPoint presentation is very well done. I may rearrange it as required, but I will use it!
Have a great day.
Have you heard of TTI? They have come up with time-tested assessment tools. Many reports can be generated out of each tool, such as customer service, sales, talent assessment, etc. We are following one which reports:
1. How a person behaves.
2. Why he/she behaves like that.
3. His/her competencies.
The tests are developed by TTI, proving to be effective. When large numbers are involved, the price is considerably reduced. Incidentally, TTI happens to be the first company to develop and introduce computerized and personalized reports.
Interestingly enough, they are conducting a program for the first time in Chennai.
Course Name: CPBA- Certified Professional Behavioural Analyst
Venue & Date: Le Royal Meridien, Chennai. 3rd & 4th August '07
Cost: 12,000 + taxes for one and 10,000 for two or more.
This has been found very useful by trainers, HR personnel in many fields, recruiters, and heads of institutions. I would request you to contact me for any clarifications. Sujatha - 98408 54301. Please inform people who will benefit from this program. Read the attachment regarding details of the course and cost.
TTI - Target Training International LTD.
From India, Bhilai
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Dear Himangshu,
It's a good one. I'm in the multiplex industry, so I'm using a few parts in my presentation from our business angle. I hope I can get your permission for the same.
Regards,
Debamita
meetdebmita@yahoo.co.in
From India, Pune
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It's a good one. I'm in the multiplex industry, so I'm using a few parts in my presentation from our business angle. I hope I can get your permission for the same.
Regards,
Debamita
meetdebmita@yahoo.co.in
From India, Pune
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Hi,
It's wonderful work from you, and your effort is commendable. Let it be helpful to all.
I request everyone to at least give feedback about the material you download, as it will be of great help for the person posting it to make necessary changes if required for future postings.
Regards,
Jay
Chennai
9444939043
From India, Madras
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It's wonderful work from you, and your effort is commendable. Let it be helpful to all.
I request everyone to at least give feedback about the material you download, as it will be of great help for the person posting it to make necessary changes if required for future postings.
Regards,
Jay
Chennai
9444939043
From India, Madras
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hi HImanshu The ppt is very good. Do you have any format for a questionnaire on Know Your Customer??? Rgrds, Sandhya.
From India, Mumbai
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From India, Mumbai
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Hey! The attachment is good(Content). I apreciate if you cud have presented it in a attractive way. Any way thankx for the conribution. Keep posting. Cheers, Karthik.Ghali
From India, Coimbatore
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From India, Coimbatore
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Hey, excellent pres, thanks a lot for it, wanted to start some cust servc initiative in my organization, and this pres seems to be the perfect start :) Regards, Kanhaiya
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Kind words of thanks to all of you who have found this PowerPoint presentation useful and have shared your important feedback in the form of thanks, comments, criticisms, and motivation. I will soon be posting some equally good material once I get settled with my own tasks. Thanks once again.
Regards,
Himanshu
From India, Mumbai
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Regards,
Himanshu
From India, Mumbai
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Hey Radha, It’s indeed a good suggestion.. you will see this reflecting in my new material.. and I would definately quote you as a motivator.. ha ha ha Thanks and regards, Himanshu
From India, Mumbai
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From India, Mumbai
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Hey Himanshu.. just downloaded the ppt.. seems to hav stuff ..let em got through it anyway..thanx Sumana
From India, Bangalore
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From India, Bangalore
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Its a wonderful PPT. I can see a lot of effort has gone into the same. It is quite extensive and very useful covering almost all aspects of customer service. Once again Thank You. Ram
From India, Madras
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From India, Madras
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Hi Bima,
I'm a trainer, and your PowerPoint presentation is good. You probably need to add some pictures and include more information on personality traits and handling difficult customers to enhance your presentation. Good work!
Ciao,
Leela
From Malaysia, Melaka
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I'm a trainer, and your PowerPoint presentation is good. You probably need to add some pictures and include more information on personality traits and handling difficult customers to enhance your presentation. Good work!
Ciao,
Leela
From Malaysia, Melaka
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Hi Himanshu,
Thank you for sharing this very comprehensive presentation. I appreciate many of the elements you have included, and I intend to leverage your insights on how customer delight can be achieved in HR.
Thanks and regards,
June
From Belgium, Brussels
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Thank you for sharing this very comprehensive presentation. I appreciate many of the elements you have included, and I intend to leverage your insights on how customer delight can be achieved in HR.
Thanks and regards,
June
From Belgium, Brussels
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Hi Himanshu I have just downloaded the PPT. It is great and comprehensive. Does anybody have Customer Care tailored to Banking needs? Appreciate your feedback !!! Habib
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Very nice and detailed form about "Customer Service." It was informative for me at the end of the presentation. I got to know more about "Customer Service." Thank you for sharing it with others. Keep posting similar ones.
Regards, Sharmilaa.
From Sri Lanka, Colombo
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Regards, Sharmilaa.
From Sri Lanka, Colombo
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Hi Himanshu, I have downloaded your ppt however not gone through the same.............will certainly share inputs once i through.
From India, New Delhi
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From India, New Delhi
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Hi Friends,
Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my future PPTs.
Regards,
Himanshu
Hi,
Your PPT on Customer Care delighted me. I would like to suggest you to get some backups to support the statistical reports like 4% of Customer, 80% Attitude. By backups, I mean to say the facts or assumptions made by research bodies or R&D bodies.
Regards,
Sanjay Das
From India, Bhubaneswar
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Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my future PPTs.
Regards,
Himanshu
Hi,
Your PPT on Customer Care delighted me. I would like to suggest you to get some backups to support the statistical reports like 4% of Customer, 80% Attitude. By backups, I mean to say the facts or assumptions made by research bodies or R&D bodies.
Regards,
Sanjay Das
From India, Bhubaneswar
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hey himanshu, i just downloaded ur ppt..have just browsed thrugh....looks to be an interesting one... will definately go thrugh it and again reply for the same... thank you regards, deesha
From India, Madras
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From India, Madras
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Hey guys.. i downloaded this PPT but it wont open up....the error is "no text converter is installed for this file type". can some1 help??? Tx
From India, Gurgaon
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From India, Gurgaon
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Hey Himanshu, The pitch has been well designed.However, I feel we can close it differently after explaining the interdependancy between the 3P’s. Good Work! Cheers! Jeet
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Great PowerPoint presentation, but as stated earlier, add a few pictures and quotes to make it more professional. It is a well-researched presentation with informative content. Keep up the good work! If you update it, please kindly email it to me at stephenessien@yahoo.com.
Lockwood
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Lockwood
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Dear Himanshu,
It seems to be a well-prepared PPT on Customer Service. I believe it can be used to educate and enlighten our sales and service personnel to perform better than they are currently doing. Thanks again for sharing such a good presentation.
Debashis
From India, Lucknow
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It seems to be a well-prepared PPT on Customer Service. I believe it can be used to educate and enlighten our sales and service personnel to perform better than they are currently doing. Thanks again for sharing such a good presentation.
Debashis
From India, Lucknow
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Hi Himanshu, Excelent one, Thanx for sharing with us, I will surely use it for training. If you dont mind, ofcourse with some changes :) Cheers!
From India, Bangalore
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From India, Bangalore
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Dear Himanshu A comprehensive ppt on CS. A bit familiar to TMI’s 'Putting People First' . You could make it into smaller topics, because its too vast to cover in one module. Regards Lisa
From India, Madras
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From India, Madras
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Hi Himanshu,
Thanks. The presentations are clear. However, please ensure that you include a bibliography or references where you have taken information, for example, survey results that you quote.
Best wishes,
Narasimhan
From United Kingdom
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Thanks. The presentations are clear. However, please ensure that you include a bibliography or references where you have taken information, for example, survey results that you quote.
Best wishes,
Narasimhan
From United Kingdom
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dear Himansu thanx a lot for the PPT. It’s good though there is always scope for improvment. thanx for sharing. regarads murthy-hyderabad 09346796414
From India, Hyderabad
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From India, Hyderabad
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Hi Himanshui just dowmloaded the presentation . It is too good thanks a ton. I’am working as a process trainer for Firstsource. I’am sure this would be really helpfull
From India, Mumbai
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From India, Mumbai
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Good attempt...
If u r using it somewhere ... it's more of gyaan...
Why not add some exercises / role plays / examples of good & bad customer service... Cos. which are known for good or bad customer service e.g. wal Mart, FedEx, Virgin Airlines, SAS, Kingfisher / Jet Airways / Dominos Pizza etc.
From India, Mumbai
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If u r using it somewhere ... it's more of gyaan...
Why not add some exercises / role plays / examples of good & bad customer service... Cos. which are known for good or bad customer service e.g. wal Mart, FedEx, Virgin Airlines, SAS, Kingfisher / Jet Airways / Dominos Pizza etc.
Customer
“There is only one boss, and whether a person shines shoes for a living or heads up
the biggest corporation in the world, the boss remains the same. It is the customer!
The customer is the person who pays everyone’s salary and who decides whether a
business is going to succeed or fail. In fact, the customer can fire everybody in the
company from the chairman (CEO) on down, and he can do it simply by spending his
money somewhere else.
Literally everything we do, every concept perceived, every technology developed and
associate employed, is directed with this one objective clearly in mind – pleasing the
customer.”
-- Sam M. Walton, CEO Wal-Mart
“There is only one boss, and whether a person shines shoes for a living or heads up
the biggest corporation in the world, the boss remains the same. It is the customer!
The customer is the person who pays everyone’s salary and who decides whether a
business is going to succeed or fail. In fact, the customer can fire everybody in the
company from the chairman (CEO) on down, and he can do it simply by spending his
money somewhere else.
Literally everything we do, every concept perceived, every technology developed and
associate employed, is directed with this one objective clearly in mind – pleasing the
customer.”
-- Sam M. Walton, CEO Wal-Mart
From India, Mumbai
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I think a similar one was there earlier?????????? titled day2_customerservice_new_199 Lisa
From India, Madras
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From India, Madras
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Dear Himanshu, A good presentation,but in slide 29 is it types because i could not figure out what tapes means. Ajay Kalyan
From India, Hyderabad
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From India, Hyderabad
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Dear Himanshu,
Good PPT. Thanks. I would appreciate inputs from you. I have to develop a Customer (Patient) Sensitization program for front-line hospital staff. Would appreciate any suggestions.
Thanks, Christine
From India, Delhi
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Good PPT. Thanks. I would appreciate inputs from you. I have to develop a Customer (Patient) Sensitization program for front-line hospital staff. Would appreciate any suggestions.
Thanks, Christine
From India, Delhi
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Hi Himanshu,
The PPT really helped me a lot. In customer service, can you suggest any games, role plays, or any site where I can find the same? I want to make my session interactive. My target audiences will be the Store Managers/Supervisors at a Retail outlet. Kindly suggest.
Regards
From India
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The PPT really helped me a lot. In customer service, can you suggest any games, role plays, or any site where I can find the same? I want to make my session interactive. My target audiences will be the Store Managers/Supervisors at a Retail outlet. Kindly suggest.
Regards
From India
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Hi, Himanshu, I work in a call centre. The customer service ppt definitely will be helpful. May I have your permission to share this with my colleagues? thanks so much!
From Malaysia, Kuala Lumpur
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From Malaysia, Kuala Lumpur
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Hi,
Very nice presentation. Kaizen: the last slide can be added under the title "A Final Thought," and you can quote some of the management experts' views on customer service under the title.
Expect more PPTs from you.
Thanks,
Sukumar
From India, Madras
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Very nice presentation. Kaizen: the last slide can be added under the title "A Final Thought," and you can quote some of the management experts' views on customer service under the title.
Expect more PPTs from you.
Thanks,
Sukumar
From India, Madras
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Good one but I feel it could still be made better with some photographs/animations & with a little bit of formatting.
From India, Pune
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From India, Pune
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Superb PPT. The content and statistics are too good. I wish it also had a Facilitators guide to it even though most of it is self explanatory.....Nevertheless great job!!! Regards, Anish
From India, Mumbai
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From India, Mumbai
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Hi Friends,
Sharing a PPT on Customer Service with you all. I thought this would help in developing a good CS training program for your organization. If you find it useful, please share your thoughts and provide feedback to help me enhance my future PPTs.
Regards,
Himanshu
---
This is really good. It looks absolutely professional. Thanks for such a good PPT.
Regards,
KSS
From Kuwait, Kuwait
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Sharing a PPT on Customer Service with you all. I thought this would help in developing a good CS training program for your organization. If you find it useful, please share your thoughts and provide feedback to help me enhance my future PPTs.
Regards,
Himanshu
---
This is really good. It looks absolutely professional. Thanks for such a good PPT.
Regards,
KSS
From Kuwait, Kuwait
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Hi Himanshu,
Just joined the forum... Your PowerPoint presentation was really good and included almost everything. Good job done! However, maybe if you could help me with a few more tips on how to build client relationships, it would be great!!!
Thanks
From India, Pune
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Just joined the forum... Your PowerPoint presentation was really good and included almost everything. Good job done! However, maybe if you could help me with a few more tips on how to build client relationships, it would be great!!!
Thanks
From India, Pune
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Dear Himanshu, It is a very informative PPT. But as I am not from the "Customer Service" background finding it difficult to understand slide # 5 Regards, Prajakta
From India, Pune
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From India, Pune
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Hi Himanshu, I’m a soft skills trainer and I found it very informative, simple, easy to follow and create the "ahhh" & "oohh" impact on delivering it. Thanks for this
From Malaysia, Kuala Lumpur
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From Malaysia, Kuala Lumpur
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It is good and useful. Thank you, buddy.
Naveen :icon1:
Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my further PPTs.
Regards,
Himanshu
From Bahrain, Manama
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Naveen :icon1:
Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my further PPTs.
Regards,
Himanshu
From Bahrain, Manama
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Hi Himanshu,
I joined the firm recently and would like to request a PowerPoint presentation on CRM as I am unable to retrieve it from the site. I am a trainer and would like to stay in touch with you. Please let me know if you are looking for any particular area. You can reach me via email at raju.p@adecco.co.in or on my mobile at 0-9885090067.
Thank you,
Raju PVL
From India, Bangalore
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I joined the firm recently and would like to request a PowerPoint presentation on CRM as I am unable to retrieve it from the site. I am a trainer and would like to stay in touch with you. Please let me know if you are looking for any particular area. You can reach me via email at raju.p@adecco.co.in or on my mobile at 0-9885090067.
Thank you,
Raju PVL
From India, Bangalore
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Hi Himanshu,
Thanks for the presentation deck; however, it seems pretty dry. While I appreciate your effort on this, it could have been better with a few hands-on exercises and facilitator notes. Currently, it is more at the 'Knowledge' level and may not even reach the 'Understanding' level of Bloom's taxonomy. I hope this candid feedback will be taken constructively.
Regards,
Pankaj
From India, Delhi
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Thanks for the presentation deck; however, it seems pretty dry. While I appreciate your effort on this, it could have been better with a few hands-on exercises and facilitator notes. Currently, it is more at the 'Knowledge' level and may not even reach the 'Understanding' level of Bloom's taxonomy. I hope this candid feedback will be taken constructively.
Regards,
Pankaj
From India, Delhi
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Thanks for the presentation. Just had a quick glance and found it to be good. Thank you once again. Please do upload any presentation for motivational training or customer service improvement.
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Hey :icon1:, Gud Work.....I really like the slides color n Font... N the material is also apt... Thx...
From India, Bhopal
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From India, Bhopal
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Dear Himanshu! Brilliant efforts & very well organised pppt on customer service. Regards Ishrat:-P
From India, Nagpur
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From India, Nagpur
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Hi,
I just downloaded the PPT. Upon a quick review, it is evident that this presentation depicts how to take care of the roots/pillars of the basic needs of a "customer." The PPT is both simple and detailed, serving as a strong foundation for training, especially for novice trainers.
Regards,
Tania
From India, Delhi
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I just downloaded the PPT. Upon a quick review, it is evident that this presentation depicts how to take care of the roots/pillars of the basic needs of a "customer." The PPT is both simple and detailed, serving as a strong foundation for training, especially for novice trainers.
Regards,
Tania
From India, Delhi
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Thank you for your input. Here is the corrected text with proper spelling, grammar, and formatting:
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Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!!!
Thanks on behalf of all of them.
Regards,
Viraj
From India, Pune
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---
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!
Thanks!!!
Thanks on behalf of all of them.
Regards,
Viraj
From India, Pune
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A very good and comprehensive PPT. It is helpful to all, irrespective of the industry that they belong to.
From India, Mumbai
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From India, Mumbai
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I became a member only two days ago and already I have found a wealth of relevant info and powerpoints. Thank you for sharing such good materials.
The cust svc PowerPoint is excellent and just what I needed for a different sector of employees at our office.
From United States, Greensboro
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The cust svc PowerPoint is excellent and just what I needed for a different sector of employees at our office.
From United States, Greensboro
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Quite informative ppt. Probably you may add a picture here and there to create interest. Could have given a live example where ever it is fit. However very nice. Thanks KS Rao:p
From India, Hyderabad
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From India, Hyderabad
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Dear Himanshu,
An interesting presentation on Customer Service - I am confident that a lot of hard work and time were put into it. Himanshu, I am working on one myself and would like to use a few pointers from your work with your permission. On the other hand, have you already delivered sessions with this .ppt aid? If yes, what was the duration and who was your industry target audience?
Himanshu, how about incorporating some activities to complement this presentation? I am searching the internet for engaging activities to enhance the lessons from the PowerPoint. I invite you to reach out to me and get to know you personally.
With warm regards,
Uday
From India, Delhi
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An interesting presentation on Customer Service - I am confident that a lot of hard work and time were put into it. Himanshu, I am working on one myself and would like to use a few pointers from your work with your permission. On the other hand, have you already delivered sessions with this .ppt aid? If yes, what was the duration and who was your industry target audience?
Himanshu, how about incorporating some activities to complement this presentation? I am searching the internet for engaging activities to enhance the lessons from the PowerPoint. I invite you to reach out to me and get to know you personally.
With warm regards,
Uday
From India, Delhi
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Hello dear Himanshu The PPT is quite informative. But just think of if you can add any examples to each concept so that the presentation would be interesting too.
From India, Hyderabad
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From India, Hyderabad
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A very helpful PPT Himanshu I also believe body language when interacting with customers plays an important role but it is often neglected. Thank you again for sharing this information:-) Chelsea
From United Kingdom, Plymouth
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From United Kingdom, Plymouth
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Hi Himanshu,
The presentation is really comprehensive. This presentation would seem more practical if backed up by numbers. For example, what we did for our participants in the marketing department when we made a similar presentation was presenting to them data from their own findings, along with a small survey we initiated with a few customers. This provided them with a larger focus on the generic topic of Customer Service. I hope this feedback is useful for making further incorporations. Thanks for sharing. :)
From India, Bangalore
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The presentation is really comprehensive. This presentation would seem more practical if backed up by numbers. For example, what we did for our participants in the marketing department when we made a similar presentation was presenting to them data from their own findings, along with a small survey we initiated with a few customers. This provided them with a larger focus on the generic topic of Customer Service. I hope this feedback is useful for making further incorporations. Thanks for sharing. :)
From India, Bangalore
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Hi himanshu, this is a very good ppt.i am very thankful to you.i was searching this type of ppt’s and at last i got. Regards, d suravara prasad +91 9966031824
From India
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From India
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Your PPTs are result of careful work done. I am willing to appreciate again if you will attach the module of training too.
From India, Delhi
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From India, Delhi
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Thank you - i run training programmes and this will add several different valued points -
From United Kingdom, London
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From United Kingdom, London
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This is very thorough with some excellent content. I liked the "Don't" section and all the sections on statistics; only 4% of customers complain, etc. It brought customer care to life.
If I were in the audience, I reckon that I would benefit from more visuals, pictures, and diagrams. Would an audience be able to read the points on the slides and listen to the presenter at the same time? Something would be missed. The "thinking positive" slide would benefit from a good motivational picture. For example, I think that the "3 P" slide might benefit from a slow build on each of the P elements, giving you, the presenter, the chance to explore each in detail.
Good one.
Andrew
From United Kingdom, Bristol
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If I were in the audience, I reckon that I would benefit from more visuals, pictures, and diagrams. Would an audience be able to read the points on the slides and listen to the presenter at the same time? Something would be missed. The "thinking positive" slide would benefit from a good motivational picture. For example, I think that the "3 P" slide might benefit from a slow build on each of the P elements, giving you, the presenter, the chance to explore each in detail.
Good one.
Andrew
From United Kingdom, Bristol
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Training for Customer Service & Team Building.ppt
CUSTOMER SERVICE TRAINING Manual.doc