aashish902

"Greetings Meenakshi, Good... Keep it up... May be you can expand it further to include.. let’s say in a bank branch or in a front office of some company whereby customers asr coming for a face to face interaction, how to handle telephone calls (personal and official) when a customer is sittin" ... (more)

"Good attempt... If u r using it somewhere ... it’s more of gyaan... Why not add some exercises / role plays / examples of good & bad customer service... Cos. which are known for good or bad customer service e.g. wal Mart, FedEx, Virgin Airlines, SAS, Kingfisher / Jet Airways / Dominos Pizza etc" ... (more)