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Hi, i have a start up BPO catering to UK population, and need an insight into UK culture and basic communication skills required. i need powerpoint or pdf files. thanks in advance
From India, Adaun
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It is an expert's job. You need to rope in an expert on UK culture and communication skills because one should be careful in making gestures and gesticulations as they have different meanings in different cultures. Similarly, one should be familiar with the ways of greeting people in a different culture and other manners and etiquette. Similarly, communication styles differ from culture to culture. To enable the employees to grasp these subtle details peculiar to a culture, you need an expert. There must be institutes in your city teaching these, and select one after getting feedback about them.

B. Saikumar
HR & Labour Relations Adviser
Navi Mumbai

From India, Mumbai
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Hi, I am a soft skills trainer and also an HR professional, now retired. I have developed modules for many soft skill topics and on topics that are not soft skills as well. For instance, I conducted a training on Technical Report Writing for employees of Gulf Extrusions in Dubai. I have also developed and provided training for Indian employees on Cross-Cultural Communication, helping to remove barriers to doing business. I am available to conduct a two-day training session for your employees. If you are interested, please contact me.

Next month, I will be away in Doha, Qatar for one full month conducting an HR audit for a leading logistics firm there. I am available to deliver a program for you in February. Please let me know. The module on UK culture needs to be customized based on any specific issues affecting the culture and employees.

Best wishes

From India, Bengaluru
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