Hi Himanshu, Thank you very much for your valuable presentation. I just downloaded the presentation and it looks good at first glance. i will go through it and give you additional input. regards
From Ethiopia
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From Ethiopia
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Hi all,
I use the following video clip during my one-day training workshop on ''WOW'' (What's needed, On time, With Value - training workshop on Excellent Customer Service). This video is from an English movie - Five Easy Pieces. It's a classic case study on the disconnect between what the customer needs versus what we offer!
I play this video (it evokes lots of laughter as well, hence a great energizer!) and follow it up with a quiz asking trainees to answer:
1. What did they understand from the waitress's expressions?
2. What went wrong?
3. How could they, as this waitress, diffuse the problem?
Alternatively, I ask them to role-play, with one of them playing Jack Nicholson's character and another being the waitress.
You can also download the script of the scene and provide them a copy beforehand so that they do not miss the dialogue!
Hope you like it... and give feedback too!
Regards.
From India, Pune
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3I use the following video clip during my one-day training workshop on ''WOW'' (What's needed, On time, With Value - training workshop on Excellent Customer Service). This video is from an English movie - Five Easy Pieces. It's a classic case study on the disconnect between what the customer needs versus what we offer!
I play this video (it evokes lots of laughter as well, hence a great energizer!) and follow it up with a quiz asking trainees to answer:
1. What did they understand from the waitress's expressions?
2. What went wrong?
3. How could they, as this waitress, diffuse the problem?
Alternatively, I ask them to role-play, with one of them playing Jack Nicholson's character and another being the waitress.
You can also download the script of the scene and provide them a copy beforehand so that they do not miss the dialogue!
Hope you like it... and give feedback too!
Regards.
From India, Pune
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Hi Himanshu,
Just downloaded your PPT, perused through it, and found it quite articulate. Thank you very much for sharing it. I too have been working on a presentation on customer orientation. I will upload it as soon as I am through.
Warm regards,
Ashit Pathak
From India, Delhi
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Just downloaded your PPT, perused through it, and found it quite articulate. Thank you very much for sharing it. I too have been working on a presentation on customer orientation. I will upload it as soon as I am through.
Warm regards,
Ashit Pathak
From India, Delhi
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Hi I have gone through the PPT it is very nice and good one.thanks for sharing.new comer like me will learn a lot form this PPT.thanks again. Regards Sima
From India, Raniganj
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From India, Raniganj
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Hello Himanshu,
Thanks for a lucid presentation. I am a service provider to a few marketing organizations where I am involved in Marketing & HR related services. I would like to use your module and focus on the "Internal customers". May I make a few additions to your presentation? I shall, of course, share the modified presentation with you.
Thanks,
Ashit Pathak
From India, Delhi
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Thanks for a lucid presentation. I am a service provider to a few marketing organizations where I am involved in Marketing & HR related services. I would like to use your module and focus on the "Internal customers". May I make a few additions to your presentation? I shall, of course, share the modified presentation with you.
Thanks,
Ashit Pathak
From India, Delhi
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Training for Customer Service & Team Building.ppt