Hi Members,
I'm working in a KPO as a Sr. Executive-HR, and we are currently facing a challenge in controlling attrition of new hires. We employ fresh grads, and they stay with us for 3-5 months, and then one fine morning they disappear without any formal notice or information. How do you think we can control this? Please help. Thanks in advance.
Regards,
Prabha
From India, Chennai
Acknowledge(0)
Amend(0)
I'm working in a KPO as a Sr. Executive-HR, and we are currently facing a challenge in controlling attrition of new hires. We employ fresh grads, and they stay with us for 3-5 months, and then one fine morning they disappear without any formal notice or information. How do you think we can control this? Please help. Thanks in advance.
Regards,
Prabha
From India, Chennai
Acknowledge(0)Amend(0)
Dear Ms. Prabha,
It's very difficult to control attrition in the KPO and BPO industry because of many reasons. Fresh grads join to earn something rather than staying idle at home. This will help them gain something better than nothing. They keep applying for better opportunities. One fine day, when they secure their dream job or a better opportunity, they leave without any formal notice or intimation.
Even health conditions don't support one to work in night shifts as our body is not tuned to change the system as prescribed by the Almighty.
Yes, very few stick behind as they don't have any other option to choose. You need to focus on their career development. One fine day, even these employees will leave your organization once they end up securing a better-paid job.
1. If you really want to control attrition and retain the best workforce, you may announce one month salary as a bonus upon completion of one year. By doing so, you may feel secure about the employee turnover ratio for one year. In the meantime, be prepared for replacing those who are ready to quit upon successful completion of one year.
2. You may also escalate them designation-wise upon completion of 2 or 2.5 years. Hike in pay and other benefits thus motivating employees positively and ensuring that their health condition is perfect. There must be something to make them feel that their career is worth pursuing in the KPO industry.
3. Support them by granting loans upon completion of 3.5 years.
Hope this will be helpful.
With profound regards
From India, Chennai
Acknowledge(0)Amend(0)
315It's very difficult to control attrition in the KPO and BPO industry because of many reasons. Fresh grads join to earn something rather than staying idle at home. This will help them gain something better than nothing. They keep applying for better opportunities. One fine day, when they secure their dream job or a better opportunity, they leave without any formal notice or intimation.
Even health conditions don't support one to work in night shifts as our body is not tuned to change the system as prescribed by the Almighty.
Yes, very few stick behind as they don't have any other option to choose. You need to focus on their career development. One fine day, even these employees will leave your organization once they end up securing a better-paid job.
1. If you really want to control attrition and retain the best workforce, you may announce one month salary as a bonus upon completion of one year. By doing so, you may feel secure about the employee turnover ratio for one year. In the meantime, be prepared for replacing those who are ready to quit upon successful completion of one year.
2. You may also escalate them designation-wise upon completion of 2 or 2.5 years. Hike in pay and other benefits thus motivating employees positively and ensuring that their health condition is perfect. There must be something to make them feel that their career is worth pursuing in the KPO industry.
3. Support them by granting loans upon completion of 3.5 years.
Hope this will be helpful.
With profound regards
From India, Chennai
Acknowledge(0)Amend(0)
Hello Prabha,
The problem is prevalent in many industries. Some very good points, as mentioned by Mr. Shaik, can be implemented with the consent of your management. In addition to the above, establish a robust system for quick replacements and provide rigorous training for the new incumbent. This is the best way to address attrition.
V. Raghunathan
Navi Mumbai
From India
Acknowledge(0)Amend(0)
The problem is prevalent in many industries. Some very good points, as mentioned by Mr. Shaik, can be implemented with the consent of your management. In addition to the above, establish a robust system for quick replacements and provide rigorous training for the new incumbent. This is the best way to address attrition.
V. Raghunathan
Navi Mumbai
From India
Acknowledge(0)Amend(0)
Dear Ms. Prabha,
You need to come up with better strategies to RETAIN EMPLOYEES. Whatever you have planned so far, divide them into small intervals so that employees feel that they are being MOTIVATED, PAID WELL, TAKEN CARE OF, and much more. My experience says that when someone is receiving something better than expected after completing his/her TERM (one year), he/she will never think of leaving his/her organization unless there are concrete reasons pushing him/her to choose another opportunity.
I request you to conduct a study on the factors supporting LONG-TERM and SHORT-TERM STRATEGIES (EMPLOYEE BENEFITS).
Please feel free to share your views.
With profound regards.
From India, Chennai
Acknowledge(0)Amend(0)
You need to come up with better strategies to RETAIN EMPLOYEES. Whatever you have planned so far, divide them into small intervals so that employees feel that they are being MOTIVATED, PAID WELL, TAKEN CARE OF, and much more. My experience says that when someone is receiving something better than expected after completing his/her TERM (one year), he/she will never think of leaving his/her organization unless there are concrete reasons pushing him/her to choose another opportunity.
I request you to conduct a study on the factors supporting LONG-TERM and SHORT-TERM STRATEGIES (EMPLOYEE BENEFITS).
Please feel free to share your views.
With profound regards.
From India, Chennai
Acknowledge(0)Amend(0)Looking for something specific? - Join & Be Part Of Our Community and get connected with the right people who can help. Our AI-powered platform provides real-time fact-checking, peer-reviewed insights, and a vast historical knowledge base to support your search.