Hello All,
I am looking for some help. I am an HR Manager currently based in the UK. I have been asked to create a presentation on Communication - Soft skills, etc. Can anybody recommend or be ever so kind to forward me something that has already been created, so I could use this as a base?
Many thanks,
Amina
From United Kingdom, Isleworth
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I am looking for some help. I am an HR Manager currently based in the UK. I have been asked to create a presentation on Communication - Soft skills, etc. Can anybody recommend or be ever so kind to forward me something that has already been created, so I could use this as a base?
Many thanks,
Amina
From United Kingdom, Isleworth
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Hope you have completed your presentation successfully.
Communication plays a vital role for human beings to exchange thoughts, ideas, emotions, and IQ. 100% of communication can be achieved by following a split-up:
- Body Language - 50%
- Tone - 40%
- Words - 10%
It is mandatory to be an excellent communicator.
From India, Madras
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1Communication plays a vital role for human beings to exchange thoughts, ideas, emotions, and IQ. 100% of communication can be achieved by following a split-up:
- Body Language - 50%
- Tone - 40%
- Words - 10%
It is mandatory to be an excellent communicator.
From India, Madras
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Hi Amina,
I urge you to check out the various inputs on the right side of the screen. Even after that, if you still want more inputs, do a search on the site. In any case, you have to outline the various sub-modules that you plan to cover in your session. This will give you focus when you start evaluating the inputs you get through the search.
Best wishes.
From India, Mumbai
Acknowledge(0)Amend(0)
I urge you to check out the various inputs on the right side of the screen. Even after that, if you still want more inputs, do a search on the site. In any case, you have to outline the various sub-modules that you plan to cover in your session. This will give you focus when you start evaluating the inputs you get through the search.
Best wishes.
From India, Mumbai
Acknowledge(0)Amend(0)
Dear Amina
I am giving some important points of effective communication presentation for your help. If u give your id then i will attached all presentation 2 u.
What is Communication?
How does one talk so that another person listens and understands? How does one listen? How does one know
if he has been heard and understood?
These are all points about communication that have never before been analyzed or explained.
People have known that communication is an important part of life but until now no one has ever been able
to tell anyone how to communicate.
Until Scientology, the subject of communication had received no emphasis
or study. Any attention given to it was mechanical and the province of
engineers. Yet all human endeavor depends utterly on a full knowledge of
the real basics of communication.
To master communication, one must understand it.
In Scientology, communication has been defined – an accomplishment that
has led to a much deeper understanding of life itself.
Communication, in essence, is the shift of a particle from one part of space
to another part of space. A particle is the thing being communicated. It can
be an object, a written message, a spoken word or an idea. In its crudest
definition, this is communication.
This simple view of communication leads to the full definition:
Communication is the consideration and
action of impelling an impulse or particle from source-point across a
distance to receipt-point, with the intention of bringing into being at the
receipt-point a duplication and understanding of that which emanated from
the source-point.
Duplication is the act of reproducing something exactly. Emanated means
“came forth.”
The formula of communication is cause, distance, effect, with intention,
attention and duplication with understanding.
The definition and formula of communication open the door to understanding this subject. By dissecting
communication into its component parts, we can view the function of each and thus more clearly understand
the whole.
. . . a written message. . .
. . . a spoken word. . .
. . . or an idea.
aimkaam : Training the world to succeed
Page 2 of 68
Any successful communication contains all the
elements shown here. Any failure to communicate can
be analyzed against these components to isolate what
went wrong.
Barriers to Effective Communication
There are a wide number of sources of noise or interference that can enter into the communication process.
This can occur when people now each other very well and should understand the sources of error. In a work
setting, it is even more common since interactions involve people who not only don't have years of
experience with each other, but communication is complicated by the complex and often conflictual
relationships that exist at work. In a work setting, the following suggests a number of sources of noise:
Language: The choice of words or language in which a sender encodes a message will influence the
quality of communication. Because language is a symbolic representation of a phenomenon, room for
interpreation and distortion of the meaning exists. In the above example, the Boss uses language (this
is the third day you've missed) that is likely to convey far more than objective information. To Terry
it conveys indifference to her medical problems. Note that each different person will interpret the
same words different. Meaning has to be given to words and many factors affect how an individual
will attribute meaning to particular words. It is important to note that no two people will attribute the
exact same meaning to the same words.
Defensiveness, distorted perceptions, guilt, project, transference, distortions from the past
Misreading of body language, tone and other non-verbal forms of communication (see section below)
Noisy transmission (unreliable messages, inconsistency)
Receiver distortion: selective hearing, ignoring non-verbal cues
Power struggles
self-fulfilling assumptions
Language-different levels of meaning
Managers hesitation to be candid
Assumptions-eg. assuming others see situation same as you, has same feelings as you
Distrusted source, erroneous translation, value judgment, state of mind of two people
aimkaam : Training the world to succeed
Page 3 of 68
Perceptual Biases: People attend to stimuli in the environment in very different ways. We each have
shortcuts that we use to organize data. Invariably, these shortcuts introduce some biases into
communication. Some of these shortcuts include stereotyping, projection, and self-fulfilling
prophecies. Stereotyping is one of the most common. This is when we assume that the other person
has certain characteristics based on the group to which they belong without validating that they in fact
have these characteristics.
Interpersonal Relationships: How we perceive communication is affected by the past experience
with the individual. Perception is also affected by the organizational relationship two people have.
For example, communication from a superior may be perceived differently than that from a
subordinate or peer
Cultural Differences: Effective communication requires deciphering the basic values, motives,
aspirations, and assumptions that operate across geographical lines. Given some dramatic differences
across cultures in approaches to such areas as time, space, and privacy, the opportunities for miscommunication
while we are in cross-cultural situations are plentiful.
Developing Communication Skills: Listening Skills
There are a number of situations when you need to solicit good information from others; these
situations include interviewing candidates, solving work problems, seeking to help an employee on
work performance, and finding out reasons for performance discrepancies.
Skill in communication involves a number of specific strengths. The first we will discuss involves
listening skills. The following lists some suggests for effective listening when confronted with a
problem at work:
Listen openly and with empathy to the other person
Judge the content, not the messenger or delivery; comprehend before you judge
Use multiple techniques to fully comprehend (ask, repeat, rephrase, etc.)
Active body state; fight distractions
Ask the other person for as much detail as he/she can provide; paraphrase what the other is
saying to make sure you understand it and check for understanding
Respond in an interested way that shows you understand the problem and the employee's
concern
Attend to non-verbal cues, body language, not just words; listen between the lines
Ask the other for his views or suggestions
State your position openly; be specific, not global
Communicate your feelings but don't act them out (eg. tell a person that his behavior really
upsets you; don't get angry)
Be descriptive, not evaluative-describe objectively, your reactions, consequences
Be validating, not invalidating ("You wouldn't understand"); acknowledge other;'s uniqueness,
importance
Be conjunctive, not disjunctive (not "I want to discuss this regardless of what you want to
discuss");
Don't totally control conversation; acknowledge what was said
Own up: use "I", not "They"... not "I've heard you are noncooperative"
Don't react to emotional words, but interpret their purpose
aimkaam : Training the world to succeed
Page 4 of 68
Practice supportive listening, not one way listening
Decide on specific follow-up actions and specific follow up dates
A major source of problem in communication is defensiveness. Effective communicators are aware
that defensiveness is a typical response in a work situation especially when negative information or
criticism is involved. Be aware that defensiveness is common, particularly with subordinates when
you are dealing with a problem. Try to make adjustments to compensate for the likely defensiveness.
Realize that when people feel threatened they will try to protect themselves; this is natural. This
defensiveness can take the form of aggression, anger, competitiveness, avoidance among other
responses. A skillful listener is aware of the potential for defensiveness and makes needed
adjustment. He or she is aware that self-protection is necessary and avoids making the other person
spend energy defending the self.
In addition, a supportive and effective listener does the following:
Stop Talking: Asks the other person for as much detail as he/she can provide; asks for other's
views and suggestions
Looks at the person, listens openly and with empathy to the employee; is clear about his
position; be patient
Listen and Respond in an interested way that shows you understand the problem and the
other's concern
is validating, not invalidating ("You wouldn't understand"); acknowledge other;'s uniqueness,
importance
Checks for understanding; paraphrases; asks questions for clarification
Don’t control conversation; acknowledges what was said; let's the other finish before
responding
Focuses on the problem, not the person; is descriptive and specific, not evaluative; focuses on
content, not delivery or emotion
Attend to emotional as well as cognitive messages (e.g., anger); aware of non-verbal cues,
body language, etc.; listen between the lines
React to the message, not the person, delivery or emotion
Make sure you comprehend before you judge; ask questions
Use many techniques to fully comprehend
Stay in an active body state to aid listening
Fight distractions
(If in a work situation) Take Notes; Decide on specific follow-up actions and specific follow
up dates
A Short Example of Effective Communication
Example:
Maria: My project coordinator, Judy, is in a slump; she's just not producing her usual caliber of
work. I need to find out what the problem is.
aimkaam : Training the world to succeed
Page 5 of 68
On the surface, it would seem that getting good information is easy. But like other forms of
communication, it takes planning and experience to develop skills in this area
Key Techniques
Focus the discussion on the information needed Judy, I've noticed in the past month that you've
fallen behind on keeping the project schedule current. I'd like to figure out with you what we both can
do to get it back on track.
Use open-ended questions to expand the discussion You've always kept the schedule up to the
minute-until about a month ago. Why the change?
Use closed ended questions to prompt for specifics "What projects are you working on that take
time away from your work on this project (warning: closed ended questions are often disguised as
open ended as in "Are you going to have trouble finishing this project?)
Encourage dialogue through eye contact and expression This involves nodding in agreeemnt,
smiling, leaning toward the speaker, making statements that acknowledge the speaker is being heard.
State your understanding of what you are hearing This can be done by restating briefly what the
other person is saying but don't make fun of it
"So it sounds like these phone calls have ended up taking a lot more time than you or Jay expected;
you think the three of us should
From India, Pune
Acknowledge(0)Amend(0)
I am giving some important points of effective communication presentation for your help. If u give your id then i will attached all presentation 2 u.
What is Communication?
How does one talk so that another person listens and understands? How does one listen? How does one know
if he has been heard and understood?
These are all points about communication that have never before been analyzed or explained.
People have known that communication is an important part of life but until now no one has ever been able
to tell anyone how to communicate.
Until Scientology, the subject of communication had received no emphasis
or study. Any attention given to it was mechanical and the province of
engineers. Yet all human endeavor depends utterly on a full knowledge of
the real basics of communication.
To master communication, one must understand it.
In Scientology, communication has been defined – an accomplishment that
has led to a much deeper understanding of life itself.
Communication, in essence, is the shift of a particle from one part of space
to another part of space. A particle is the thing being communicated. It can
be an object, a written message, a spoken word or an idea. In its crudest
definition, this is communication.
This simple view of communication leads to the full definition:
Communication is the consideration and
action of impelling an impulse or particle from source-point across a
distance to receipt-point, with the intention of bringing into being at the
receipt-point a duplication and understanding of that which emanated from
the source-point.
Duplication is the act of reproducing something exactly. Emanated means
“came forth.”
The formula of communication is cause, distance, effect, with intention,
attention and duplication with understanding.
The definition and formula of communication open the door to understanding this subject. By dissecting
communication into its component parts, we can view the function of each and thus more clearly understand
the whole.
. . . a written message. . .
. . . a spoken word. . .
. . . or an idea.
aimkaam : Training the world to succeed
Page 2 of 68
Any successful communication contains all the
elements shown here. Any failure to communicate can
be analyzed against these components to isolate what
went wrong.
Barriers to Effective Communication
There are a wide number of sources of noise or interference that can enter into the communication process.
This can occur when people now each other very well and should understand the sources of error. In a work
setting, it is even more common since interactions involve people who not only don't have years of
experience with each other, but communication is complicated by the complex and often conflictual
relationships that exist at work. In a work setting, the following suggests a number of sources of noise:
Language: The choice of words or language in which a sender encodes a message will influence the
quality of communication. Because language is a symbolic representation of a phenomenon, room for
interpreation and distortion of the meaning exists. In the above example, the Boss uses language (this
is the third day you've missed) that is likely to convey far more than objective information. To Terry
it conveys indifference to her medical problems. Note that each different person will interpret the
same words different. Meaning has to be given to words and many factors affect how an individual
will attribute meaning to particular words. It is important to note that no two people will attribute the
exact same meaning to the same words.
Defensiveness, distorted perceptions, guilt, project, transference, distortions from the past
Misreading of body language, tone and other non-verbal forms of communication (see section below)
Noisy transmission (unreliable messages, inconsistency)
Receiver distortion: selective hearing, ignoring non-verbal cues
Power struggles
self-fulfilling assumptions
Language-different levels of meaning
Managers hesitation to be candid
Assumptions-eg. assuming others see situation same as you, has same feelings as you
Distrusted source, erroneous translation, value judgment, state of mind of two people
aimkaam : Training the world to succeed
Page 3 of 68
Perceptual Biases: People attend to stimuli in the environment in very different ways. We each have
shortcuts that we use to organize data. Invariably, these shortcuts introduce some biases into
communication. Some of these shortcuts include stereotyping, projection, and self-fulfilling
prophecies. Stereotyping is one of the most common. This is when we assume that the other person
has certain characteristics based on the group to which they belong without validating that they in fact
have these characteristics.
Interpersonal Relationships: How we perceive communication is affected by the past experience
with the individual. Perception is also affected by the organizational relationship two people have.
For example, communication from a superior may be perceived differently than that from a
subordinate or peer
Cultural Differences: Effective communication requires deciphering the basic values, motives,
aspirations, and assumptions that operate across geographical lines. Given some dramatic differences
across cultures in approaches to such areas as time, space, and privacy, the opportunities for miscommunication
while we are in cross-cultural situations are plentiful.
Developing Communication Skills: Listening Skills
There are a number of situations when you need to solicit good information from others; these
situations include interviewing candidates, solving work problems, seeking to help an employee on
work performance, and finding out reasons for performance discrepancies.
Skill in communication involves a number of specific strengths. The first we will discuss involves
listening skills. The following lists some suggests for effective listening when confronted with a
problem at work:
Listen openly and with empathy to the other person
Judge the content, not the messenger or delivery; comprehend before you judge
Use multiple techniques to fully comprehend (ask, repeat, rephrase, etc.)
Active body state; fight distractions
Ask the other person for as much detail as he/she can provide; paraphrase what the other is
saying to make sure you understand it and check for understanding
Respond in an interested way that shows you understand the problem and the employee's
concern
Attend to non-verbal cues, body language, not just words; listen between the lines
Ask the other for his views or suggestions
State your position openly; be specific, not global
Communicate your feelings but don't act them out (eg. tell a person that his behavior really
upsets you; don't get angry)
Be descriptive, not evaluative-describe objectively, your reactions, consequences
Be validating, not invalidating ("You wouldn't understand"); acknowledge other;'s uniqueness,
importance
Be conjunctive, not disjunctive (not "I want to discuss this regardless of what you want to
discuss");
Don't totally control conversation; acknowledge what was said
Own up: use "I", not "They"... not "I've heard you are noncooperative"
Don't react to emotional words, but interpret their purpose
aimkaam : Training the world to succeed
Page 4 of 68
Practice supportive listening, not one way listening
Decide on specific follow-up actions and specific follow up dates
A major source of problem in communication is defensiveness. Effective communicators are aware
that defensiveness is a typical response in a work situation especially when negative information or
criticism is involved. Be aware that defensiveness is common, particularly with subordinates when
you are dealing with a problem. Try to make adjustments to compensate for the likely defensiveness.
Realize that when people feel threatened they will try to protect themselves; this is natural. This
defensiveness can take the form of aggression, anger, competitiveness, avoidance among other
responses. A skillful listener is aware of the potential for defensiveness and makes needed
adjustment. He or she is aware that self-protection is necessary and avoids making the other person
spend energy defending the self.
In addition, a supportive and effective listener does the following:
Stop Talking: Asks the other person for as much detail as he/she can provide; asks for other's
views and suggestions
Looks at the person, listens openly and with empathy to the employee; is clear about his
position; be patient
Listen and Respond in an interested way that shows you understand the problem and the
other's concern
is validating, not invalidating ("You wouldn't understand"); acknowledge other;'s uniqueness,
importance
Checks for understanding; paraphrases; asks questions for clarification
Don’t control conversation; acknowledges what was said; let's the other finish before
responding
Focuses on the problem, not the person; is descriptive and specific, not evaluative; focuses on
content, not delivery or emotion
Attend to emotional as well as cognitive messages (e.g., anger); aware of non-verbal cues,
body language, etc.; listen between the lines
React to the message, not the person, delivery or emotion
Make sure you comprehend before you judge; ask questions
Use many techniques to fully comprehend
Stay in an active body state to aid listening
Fight distractions
(If in a work situation) Take Notes; Decide on specific follow-up actions and specific follow
up dates
A Short Example of Effective Communication
Example:
Maria: My project coordinator, Judy, is in a slump; she's just not producing her usual caliber of
work. I need to find out what the problem is.
aimkaam : Training the world to succeed
Page 5 of 68
On the surface, it would seem that getting good information is easy. But like other forms of
communication, it takes planning and experience to develop skills in this area
Key Techniques
Focus the discussion on the information needed Judy, I've noticed in the past month that you've
fallen behind on keeping the project schedule current. I'd like to figure out with you what we both can
do to get it back on track.
Use open-ended questions to expand the discussion You've always kept the schedule up to the
minute-until about a month ago. Why the change?
Use closed ended questions to prompt for specifics "What projects are you working on that take
time away from your work on this project (warning: closed ended questions are often disguised as
open ended as in "Are you going to have trouble finishing this project?)
Encourage dialogue through eye contact and expression This involves nodding in agreeemnt,
smiling, leaning toward the speaker, making statements that acknowledge the speaker is being heard.
State your understanding of what you are hearing This can be done by restating briefly what the
other person is saying but don't make fun of it
"So it sounds like these phone calls have ended up taking a lot more time than you or Jay expected;
you think the three of us should
From India, Pune
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Dear Amina,
See the following on effective communication.
Anil Jadhav
9420649119
ajadhav@embio.co.in
Barriers to Communication
Anything that prevents understanding of the message is a barrier to communication. Many physical and psychological barriers exist.
Culture, background, and bias - We allow our past experiences to change the meaning of the message. Our culture, background, and bias can be good as they allow us to use our past experiences to understand something new, but when they change the meaning of the message, they interfere with the communication process.
Noise - Equipment or environmental noise impedes clear communication. Both the sender and the receiver must be able to concentrate on the messages being sent to each other.
Ourselves - Focusing on ourselves rather than the other person can lead to confusion and conflict. The "Me Generation" is out when it comes to effective communication. Some of the factors that cause this are defensiveness (feeling someone is attacking us), superiority (feeling we know more than the other), and ego (feeling we are the center of the activity).
Perception - If we feel the person is talking too fast, not fluently, or not articulating clearly, we may dismiss the person. Also, our preconceived attitudes affect our ability to listen. We listen uncritically to persons of high status and dismiss those of low status.
Message - Distractions happen when we focus on the facts rather than the idea. Our educational institutions reinforce this with tests and questions. Semantic distractions occur when a word is used differently than preferred. For example, the word "chairman" instead of "chairperson" may cause you to focus on the word rather than the message.
Environmental - Bright lights, an attractive person, unusual sights, or any other stimulus provides a potential distraction.
Smothering - We take for granted that the impulse to send useful information is automatic. Not true! Too often we believe that certain information has no value to others or that they are already aware of the facts.
Stress - People do not see things the same way when under stress. What we see and believe at a given moment is influenced by our psychological frames of reference - our beliefs, values, knowledge, experiences, and goals.
These barriers can be thought of as filters: the message leaves the sender, passes through the filters mentioned above, and is then heard by the receiver. These filters muffle the message, and the way to overcome them is through active listening.
From India, Pune
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See the following on effective communication.
Anil Jadhav
9420649119
ajadhav@embio.co.in
Barriers to Communication
Anything that prevents understanding of the message is a barrier to communication. Many physical and psychological barriers exist.
Culture, background, and bias - We allow our past experiences to change the meaning of the message. Our culture, background, and bias can be good as they allow us to use our past experiences to understand something new, but when they change the meaning of the message, they interfere with the communication process.
Noise - Equipment or environmental noise impedes clear communication. Both the sender and the receiver must be able to concentrate on the messages being sent to each other.
Ourselves - Focusing on ourselves rather than the other person can lead to confusion and conflict. The "Me Generation" is out when it comes to effective communication. Some of the factors that cause this are defensiveness (feeling someone is attacking us), superiority (feeling we know more than the other), and ego (feeling we are the center of the activity).
Perception - If we feel the person is talking too fast, not fluently, or not articulating clearly, we may dismiss the person. Also, our preconceived attitudes affect our ability to listen. We listen uncritically to persons of high status and dismiss those of low status.
Message - Distractions happen when we focus on the facts rather than the idea. Our educational institutions reinforce this with tests and questions. Semantic distractions occur when a word is used differently than preferred. For example, the word "chairman" instead of "chairperson" may cause you to focus on the word rather than the message.
Environmental - Bright lights, an attractive person, unusual sights, or any other stimulus provides a potential distraction.
Smothering - We take for granted that the impulse to send useful information is automatic. Not true! Too often we believe that certain information has no value to others or that they are already aware of the facts.
Stress - People do not see things the same way when under stress. What we see and believe at a given moment is influenced by our psychological frames of reference - our beliefs, values, knowledge, experiences, and goals.
These barriers can be thought of as filters: the message leaves the sender, passes through the filters mentioned above, and is then heard by the receiver. These filters muffle the message, and the way to overcome them is through active listening.
From India, Pune
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Amina,
There is a ton of stuff already posted here on CiteHR by other members on all the subjects you want to cover in your presentation. Please use the research box at the top of every page here at CiteHR. Also, check out the similar topics on the right-hand side of the screen as ACT has pointed out in his post. There is a wealth of material here on CiteHR on almost every HR topic and question. Search first, ask second. Good luck with your presentation.
From Australia, Melbourne
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There is a ton of stuff already posted here on CiteHR by other members on all the subjects you want to cover in your presentation. Please use the research box at the top of every page here at CiteHR. Also, check out the similar topics on the right-hand side of the screen as ACT has pointed out in his post. There is a wealth of material here on CiteHR on almost every HR topic and question. Search first, ask second. Good luck with your presentation.
From Australia, Melbourne
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Dear Senior Please find the attachment it might be helpful to you.. Regards Jagadeesh HR Exe
From India, Hyderabad
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From India, Hyderabad
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Hi Amina,
All the best for your presentation. Try out a unique way by starting with the origin of communication. Communication has been derived from the Latin word "communis", meaning to share. Communication requires a sender, a message, and an intended recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus, communication can occur across vast distances in time and space.
Regards,
Sumugan
From India, Madras
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All the best for your presentation. Try out a unique way by starting with the origin of communication. Communication has been derived from the Latin word "communis", meaning to share. Communication requires a sender, a message, and an intended recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus, communication can occur across vast distances in time and space.
Regards,
Sumugan
From India, Madras
Acknowledge(0)Amend(0)Looking for something specific? - Join & Be Part Of Our Community and get connected with the right people who can help. Our AI-powered platform provides real-time fact-checking, peer-reviewed insights, and a vast historical knowledge base to support your search.