I do soft skills training on customer service and the FISH philosophy. Attitude is an important part of each of the sessions.
I am wondering, beyond just raising awareness that attitude is a choice, what can you do to "skill build" around this topic? Any suggestions, thoughts, or ideas?
From United States, Minneapolis
Acknowledge(0)
Amend(0)
3I am wondering, beyond just raising awareness that attitude is a choice, what can you do to "skill build" around this topic? Any suggestions, thoughts, or ideas?
From United States, Minneapolis
Acknowledge(0)Amend(0)
Hello Staff086,
Employers that hire for talent don't need to change their employees' attitudes, which makes training more successful, increases retention, and boosts new hire productivity.
Bob Gately, PE, MBA
gately@csi.com
From United States, Chelsea
Acknowledge(0)Amend(0)
Employers that hire for talent don't need to change their employees' attitudes, which makes training more successful, increases retention, and boosts new hire productivity.
Bob Gately, PE, MBA
gately@csi.com
From United States, Chelsea
Acknowledge(0)Amend(0)
Hi,
It's a nice thought, and I appreciate you for trying to bring perceivable changes instead of mere thought-provoking exercises. Apart from raising awareness, we can provide some case studies so that individuals can analyze their own attitudes and develop a deeper understanding of the need for change. Subsequently, we can assign a few tasks that may help them improve personally and professionally if they implement the ideas for attitude change. These assignments can be reviewed after a period of time.
Regards,
Vani
From India, Pune
Acknowledge(0)Amend(0)
It's a nice thought, and I appreciate you for trying to bring perceivable changes instead of mere thought-provoking exercises. Apart from raising awareness, we can provide some case studies so that individuals can analyze their own attitudes and develop a deeper understanding of the need for change. Subsequently, we can assign a few tasks that may help them improve personally and professionally if they implement the ideas for attitude change. These assignments can be reviewed after a period of time.
Regards,
Vani
From India, Pune
Acknowledge(0)Amend(0)
Hi,
I generally handle attitude with a lot of games, and then the comments, body language, and behavior are noted, which are later debriefed and summarized with a short story for a pep talk. The impact is amazing.
Savita
mpowerhyd@yahoo.com
From India, Hyderabad
Acknowledge(0)Amend(0)
I generally handle attitude with a lot of games, and then the comments, body language, and behavior are noted, which are later debriefed and summarized with a short story for a pep talk. The impact is amazing.
Savita
mpowerhyd@yahoo.com
From India, Hyderabad
Acknowledge(0)Amend(0)
Thank you, the comments have been helpful. One example I experienced yesterday was working with a group that seemed to be very cynical. After about 90 minutes into a 2-hour workshop, I simply stated what was going on in the room (raising the awareness piece again) and then facilitated a conversation on how the attitude of cynicism could be a culture killer. It can also be a point of common bond between co-workers; however, it's hard (for me, I stated) to not allow that attitude to trickle into the work I do with customers. We start to believe all the words we say - even if they are from a cynical approach.
This conversation seemed to be helpful. My follow-up with the manager will give me more insight.
From United States, Minneapolis
Acknowledge(0)Amend(0)
This conversation seemed to be helpful. My follow-up with the manager will give me more insight.
From United States, Minneapolis
Acknowledge(0)Amend(0)Looking for something specific? - Join & Be Part Of Our Community and get connected with the right people who can help. Our AI-powered platform provides real-time fact-checking, peer-reviewed insights, and a vast historical knowledge base to support your search.
Intro to Employee Training & Development - PPT.ppt
Training and Development.doc