Dear all, can someone share a job description of IT (Infrastructure management and services) Manager in regards of a KPO/BPO company. Kindly help. Thanks! Nishu
From India, New Delhi
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6From India, New Delhi
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This is a real-world description for a technical manager. The description itself is several years old, but 95% of it is still appropriate for today.
PROJECT RELATED COMPETENCIES
Solution Development and Delivery
- Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
- Applies significant knowledge of industry trends and developments to improve service to our clients.
- Reviews work of development team.
- Easily recognizes system deficiencies and implements effective solutions.
Technical Effort Management
- Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
- Keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager.
- Ensures technical teams are contributing to our code library.
- Owns the development lifecycle and is responsible for managing technical risks throughout the project.
- Communicates and enforces coding standards.
- Performs code reviews and mentors junior developers.
- Manages technical resources within budget and project schedule.
- Consistently delivers high-quality services to our clients.
CAREER PATH CORE COMPETENCIES
Technical Expertise
- Understands complex database concepts and effectively employs different database design techniques.
- Possesses demonstrated work experience with more than one relational database management system.
- Understands OO concepts and consistently applies them in client engagements.
- Understands the benefits of the various programming languages.
- Possesses significant knowledge of client/server and internet systems architectures.
- Understands browser/client-specific compatibility issues.
Communication
- Facilitates team and client meetings effectively.
- Holds regular status meetings with the development team.
- Keeps the development team well informed of changes within the organization and general corporate news.
- Delivers engaging, informative, well-organized presentations.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully.
PROFESSIONAL QUALITIES
Leadership
- Challenges others to develop as leaders while serving as a role model.
- Manages the development of the team by ensuring that project tasks are in line with each Innovator's career interests when possible.
- Inspires coworkers to attain goals and pursue excellence.
- Identifies opportunities for improvement and makes constructive suggestions for change.
- Manages the process of innovative change effectively.
- Remains on the forefront of emerging industry practices.
Teamwork
- Facilitates effective team interaction.
- Acknowledges and appreciates each team member's contributions.
- Effectively utilizes each team member to his/her fullest potential.
- Keeps track of lessons learned and shares those lessons with team members.
Client Management
- Manages client interaction and expectations regarding development efforts.
- Develops lasting relationships with client personnel that foster client ties.
- Communicates effectively with clients to identify needs and evaluate alternative technical solutions.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Builds a knowledge base of each client's business, systems, and objectives.
ORGANIZATIONAL RESPONSIBILITIES
Innovator Development
- Conducts effective performance evaluations and mentors developers and senior developers through formal and informal channels.
- Seeks and participates in personal development opportunities above and beyond training required by us.
- Trains other innovators and clients through both formal and informal training programs.
- Encourages more junior innovators to take responsibility for their development within the company.
- Challenges fellow innovators to progress toward their professional development goals.
Internal Operations
- Suggests areas for improvement in internal processes along with possible solutions.
- Leads internal teams/task forces.
- Reviews the status reports of team members and addresses issues as appropriate.
- Complies with and helps to enforce standard policies and procedures.
From India, New Delhi
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PROJECT RELATED COMPETENCIES
Solution Development and Delivery
- Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
- Applies significant knowledge of industry trends and developments to improve service to our clients.
- Reviews work of development team.
- Easily recognizes system deficiencies and implements effective solutions.
Technical Effort Management
- Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
- Keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager.
- Ensures technical teams are contributing to our code library.
- Owns the development lifecycle and is responsible for managing technical risks throughout the project.
- Communicates and enforces coding standards.
- Performs code reviews and mentors junior developers.
- Manages technical resources within budget and project schedule.
- Consistently delivers high-quality services to our clients.
CAREER PATH CORE COMPETENCIES
Technical Expertise
- Understands complex database concepts and effectively employs different database design techniques.
- Possesses demonstrated work experience with more than one relational database management system.
- Understands OO concepts and consistently applies them in client engagements.
- Understands the benefits of the various programming languages.
- Possesses significant knowledge of client/server and internet systems architectures.
- Understands browser/client-specific compatibility issues.
Communication
- Facilitates team and client meetings effectively.
- Holds regular status meetings with the development team.
- Keeps the development team well informed of changes within the organization and general corporate news.
- Delivers engaging, informative, well-organized presentations.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully.
PROFESSIONAL QUALITIES
Leadership
- Challenges others to develop as leaders while serving as a role model.
- Manages the development of the team by ensuring that project tasks are in line with each Innovator's career interests when possible.
- Inspires coworkers to attain goals and pursue excellence.
- Identifies opportunities for improvement and makes constructive suggestions for change.
- Manages the process of innovative change effectively.
- Remains on the forefront of emerging industry practices.
Teamwork
- Facilitates effective team interaction.
- Acknowledges and appreciates each team member's contributions.
- Effectively utilizes each team member to his/her fullest potential.
- Keeps track of lessons learned and shares those lessons with team members.
Client Management
- Manages client interaction and expectations regarding development efforts.
- Develops lasting relationships with client personnel that foster client ties.
- Communicates effectively with clients to identify needs and evaluate alternative technical solutions.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Builds a knowledge base of each client's business, systems, and objectives.
ORGANIZATIONAL RESPONSIBILITIES
Innovator Development
- Conducts effective performance evaluations and mentors developers and senior developers through formal and informal channels.
- Seeks and participates in personal development opportunities above and beyond training required by us.
- Trains other innovators and clients through both formal and informal training programs.
- Encourages more junior innovators to take responsibility for their development within the company.
- Challenges fellow innovators to progress toward their professional development goals.
Internal Operations
- Suggests areas for improvement in internal processes along with possible solutions.
- Leads internal teams/task forces.
- Reviews the status reports of team members and addresses issues as appropriate.
- Complies with and helps to enforce standard policies and procedures.
From India, New Delhi
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Hi Ashish,
I am looking for something different. Specifically, I need an IT Manager who will be responsible for providing technical support for hardware and network management, as well as the installation and maintenance of IT equipment. I am seeking a clear job description for this role.
Please assist if you can.
Thank you again!
From India, New Delhi
Acknowledge(0)Amend(0)
I am looking for something different. Specifically, I need an IT Manager who will be responsible for providing technical support for hardware and network management, as well as the installation and maintenance of IT equipment. I am seeking a clear job description for this role.
Please assist if you can.
Thank you again!
From India, New Delhi
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