Hi all,
If anybody is looking out for a BPO job (voice process) and requires questions and answers for that.
1) Tell me something about yourself/Please introduce yourself?
[45 sec]
ANS) Name
Age
Hometown
Education background (specify year of passing & degree)
Work experience
- Company name
- Designation
- Years of experience
Extra-curricular activities (any specialized)
Hobbies (at least two)
2) How are you as a person?
ANS) One word/One line
3) What have you done since morning? (Important)
ANS) Speak up for at least 2 minutes
4) What do you know about BPOs?
ANS) BPO stands for Business Process Outsourcing.
There are two kinds of BPOs:
1) Inbound - you will have to receive the calls.
2) Outbound - you will have to make the calls.
5) Why do you want to join a BPO?
ANS) A) For better growth/career prospects
B) Fastest growing industry
6) Where do you see yourself 3 years down the line?
ANS) I see myself growing with the company
7) Family background
ANS) Don't specify parents' names, just specify profession of parents & siblings.
8) Work profile?
ANS) Name of the organization
Date of joining
Job responsibility
Company synopsis
Increment/promotion/achievements
Date of resignation (reason for resignation)
9) Why do you want to join a BPO (other field/sector)?
ANS) 1) During recession period, it has proved itself as the most stable industry.
10) Salary expectation?
ANS) As per the company's norms
11) What if some other company offers you more than us?
ANS) I want to grow vertically, not horizontally.
12) Are you comfortable working in shifts?
ANS) Yes
13) Will you sign a bond?
ANS) Yes
14) Where will you be going to stay?
ANS) I will manage (don't discuss your accommodation problem with the recruiter)
15) What did you learn in your last job? (Important)
ANS) Be prepared with your own answers.
16) Why did you leave your last job? (Important)
ANS) Be prepared with your own answers.
17) Do you have any issues in relocating?
ANS) I have no problem in relocating.
18) Speak on any topic of your own choice?
Possible topics:
- Current topic
- Last book read
- Last place traveled
- Any arbitrary topic
- Your hometown
- Last movie watched, etc.
Do's & Don'ts
1) Don't use "myself," use "my name is" or "I am."
2) Don't use "I belong to/natively from," use "hometown."
3) Don't use "I am this many of age," use "I am 24 years old."
4) Don't complain about previous jobs.
5) Never complain about a previous employer.
6) Don't use wrong grammar, vocabulary, language.
7) Do not say no to the HR.
8) Do not argue with HR.
9) Don't put any constraint like marriage, exams, or any other.
10) Don't give any answer in monetary terms.
11) Weakness.
12) Don't argue on salary.
13) Don't say that you are pursuing anything.
14) Don't use these words: "Actually, normally, generally, ya."
15) Don't discuss the date of joining.
Please provide your feedback.
Regards,
Swapnil
From India, Mumbai
Acknowledge(6)
Amend(0)
10If anybody is looking out for a BPO job (voice process) and requires questions and answers for that.
1) Tell me something about yourself/Please introduce yourself?
[45 sec]
ANS) Name
Age
Hometown
Education background (specify year of passing & degree)
Work experience
- Company name
- Designation
- Years of experience
Extra-curricular activities (any specialized)
Hobbies (at least two)
2) How are you as a person?
ANS) One word/One line
3) What have you done since morning? (Important)
ANS) Speak up for at least 2 minutes
4) What do you know about BPOs?
ANS) BPO stands for Business Process Outsourcing.
There are two kinds of BPOs:
1) Inbound - you will have to receive the calls.
2) Outbound - you will have to make the calls.
5) Why do you want to join a BPO?
ANS) A) For better growth/career prospects
B) Fastest growing industry
6) Where do you see yourself 3 years down the line?
ANS) I see myself growing with the company
7) Family background
ANS) Don't specify parents' names, just specify profession of parents & siblings.
8) Work profile?
ANS) Name of the organization
Date of joining
Job responsibility
Company synopsis
Increment/promotion/achievements
Date of resignation (reason for resignation)
9) Why do you want to join a BPO (other field/sector)?
ANS) 1) During recession period, it has proved itself as the most stable industry.
10) Salary expectation?
ANS) As per the company's norms
11) What if some other company offers you more than us?
ANS) I want to grow vertically, not horizontally.
12) Are you comfortable working in shifts?
ANS) Yes
13) Will you sign a bond?
ANS) Yes
14) Where will you be going to stay?
ANS) I will manage (don't discuss your accommodation problem with the recruiter)
15) What did you learn in your last job? (Important)
ANS) Be prepared with your own answers.
16) Why did you leave your last job? (Important)
ANS) Be prepared with your own answers.
17) Do you have any issues in relocating?
ANS) I have no problem in relocating.
18) Speak on any topic of your own choice?
Possible topics:
- Current topic
- Last book read
- Last place traveled
- Any arbitrary topic
- Your hometown
- Last movie watched, etc.
Do's & Don'ts
1) Don't use "myself," use "my name is" or "I am."
2) Don't use "I belong to/natively from," use "hometown."
3) Don't use "I am this many of age," use "I am 24 years old."
4) Don't complain about previous jobs.
5) Never complain about a previous employer.
6) Don't use wrong grammar, vocabulary, language.
7) Do not say no to the HR.
8) Do not argue with HR.
9) Don't put any constraint like marriage, exams, or any other.
10) Don't give any answer in monetary terms.
11) Weakness.
12) Don't argue on salary.
13) Don't say that you are pursuing anything.
14) Don't use these words: "Actually, normally, generally, ya."
15) Don't discuss the date of joining.
Please provide your feedback.
Regards,
Swapnil
From India, Mumbai
Acknowledge(6)+1 more
Amend(0)Here are the top 5 call center interview questions and how you must prepare for them:
1. Question: Tell us about your previous call center work experience and describe the manner in which you serviced the customers?
This question may be thrown at you in the middle of the interview and you must be prepared for it. Before heading for any call center job interview, you must always review your past work experience and note down the highlights.
Also, call centers look for team players, so focus on the successes you achieved with a team and talk about the achievements as being part of a team effort, not as your personal achievements. As far as the customer service part goes, you have to lay it down straight – tell your prospective employers about how you handled customers without any fiction thrown in.
2. Question: Are you proficient in using different software? What are your computer skills?
All call centers use net telephony because it is cheaper than using land lines. Next, all call centers have a customer database and you must figure out what software is used for maintaining a customer database across different call centers.
Then there are the log files, which have to be created after every call is answered. Finally, there are the usual applications such as MS Word, Excel, etc. Figure out all these software before you go for the interview.
Know to more, plz click here
1. Question: Tell us about your previous call center work experience and describe the manner in which you serviced the customers?
This question may be thrown at you in the middle of the interview and you must be prepared for it. Before heading for any call center job interview, you must always review your past work experience and note down the highlights.
Also, call centers look for team players, so focus on the successes you achieved with a team and talk about the achievements as being part of a team effort, not as your personal achievements. As far as the customer service part goes, you have to lay it down straight – tell your prospective employers about how you handled customers without any fiction thrown in.
2. Question: Are you proficient in using different software? What are your computer skills?
All call centers use net telephony because it is cheaper than using land lines. Next, all call centers have a customer database and you must figure out what software is used for maintaining a customer database across different call centers.
Then there are the log files, which have to be created after every call is answered. Finally, there are the usual applications such as MS Word, Excel, etc. Figure out all these software before you go for the interview.
Know to more, plz click here
From India, Bangalore
Acknowledge(0)Amend(0)
Hi,
I used to read about this topic on about.com. You can use Google to search for them or visit Human Resources - Business Management Development Jobs Consulting Training Policy Human Resources.
Rgs
This link below can show more information. You can find it here: [link removed due to it no longer existing]
From Vietnam, Hanoi
Acknowledge(0)Amend(0)
I used to read about this topic on about.com. You can use Google to search for them or visit Human Resources - Business Management Development Jobs Consulting Training Policy Human Resources.
Rgs
This link below can show more information. You can find it here: [link removed due to it no longer existing]
From Vietnam, Hanoi
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
Job Description - ITES Call Center BPO.doc
Interview Skills That Win The Job - Michael Spiropoulos.pdf