Dear All,

I work in a Distributor firm and we supply Medical Devices in the whole of Kerala. We are growing each year and expecting our business to expand beyond Kerala in the coming year. Therefore, I would like to ensure that our company fulfills all the quality compliance requirements, making it easier for us to engage with new clients.

I need to create a Quality policy. Additionally, I am considering obtaining an ISO certification.

Please advise me on this.

Regards, Kalpana

From India, Kochi
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Dear Kalpana,

Designing a quality policy is one part of the business. I recommend you take a holistic view of the business. Yes, a strong quality orientation is a proven way to progress; however, there are a few other aspects as well. What you need to do is to build a culture that is conducive to the company's growth.

In the initial years, many companies experience growth. However, over time, their growth may slow down. This slowdown is not necessarily due to fewer orders or a lack of competitiveness, but rather because the organization's culture may not be robust enough to handle the incoming orders. So, how can this situation be avoided? To find out, please call me, and we can discuss it. Please reserve at least 45 minutes for the call.

Thanks,
Dinesh Divekar

From India, Bangalore
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