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Dear Friends,

I would like to know the procedure for conducting a 360-degree performance appraisal system in a company, as my company is very new. Currently, we have a staff of 120 employees. I have collected the KRAs and KPIs of all our employees, but I need assistance with the further procedures as I have no idea what to do next. I am expecting a positive response.

Regards,
Jyo

From India, Pune
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Dear Jyoti,

Introduction of 360-degree appraisal in an organization is no easy task. First, check whether your organization's maturity. 360-degree appraisal is for mature employees.

Have the systems and processes been stabilized in your organization? Have the objectives been defined for every single department of your company? Have you introduced an audit system to check whether all the departments follow their systems and procedures? If yes, then what is the deviation percentage? What corrective measures do you take to reduce this deviation? Have you identified the competencies for each level of employees in your organization? If yes, then how do you measure the gap? If you measure the gap, what steps do you take to reduce it?

Your second confusion is on KRAs and KPIs. I do not know what you mean by "I have collected KRA and KPI of all our employees." There is nothing like the collection of KRAs and KPIs. What you need to do is to study the systems and processes of each department and design very customized KPIs. What if your employees do not know how to design the customized measures? In many cases, this is what happens.

More than 360-degree appraisal, your major concentration should be on measuring what deserves to be measured.

For this, you need to have a well-designed policy on Performance Management System (PMS). There was a query in this forum on PMS. I have given a reply to this post. Click the following link to refer to the reply:

https://www.citehr.com/511936-pms-company.html

Though the heading of the link is for IT companies, the reply is applicable to all types of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.

For further doubts, you may call me on my mobile number.

Thanks,

Dinesh Divekar

From India, Bangalore
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