night shift front desk staff playing poker card with hotel guest at hotel lobby
From Malaysia, Klang
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From Malaysia, Klang
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Dear member,
This is dereliction of duty and an act unbecoming of a frontline staff member of a hotel. You can bring this to their attention and issue a warning letter as Mr. Puneet suggested.
B. Saikumar HR & Labor Law Consultant Chipinbiz Consultancy Pvt. Ltd Mumbai Mob: 09930532927
From India, Mumbai
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57This is dereliction of duty and an act unbecoming of a frontline staff member of a hotel. You can bring this to their attention and issue a warning letter as Mr. Puneet suggested.
B. Saikumar HR & Labor Law Consultant Chipinbiz Consultancy Pvt. Ltd Mumbai Mob: 09930532927
From India, Mumbai
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Every organization has a disciplinary matrix which is communicated to employees and referred to in times of need. If your organization doesn't have one, please create it; otherwise, you are inviting trouble for yourself. In this case, issue a warning to the employee.
Additionally, you should have activities for learning and fun for employees during their free time, such as an e-learning portal, to enhance productivity and prevent employees from feeling bored and engaging in inappropriate activities.
From India, Hyderabad
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Additionally, you should have activities for learning and fun for employees during their free time, such as an e-learning portal, to enhance productivity and prevent employees from feeling bored and engaging in inappropriate activities.
From India, Hyderabad
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What is wrong in playing? may be the world is not properly assigned. if its not affecting productivity - whats the problem.
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Think of what consequences there may be if this gets into the press. While the person was playing poker, you state that it was front desk staff playing poker in the lobby with a guest.
Firstly, be completely sure they were in a situation that could be called a dereliction of duty. If their duty is to welcome guests and just "be there," they could easily claim they were.
Secondly, as a hotel, you should be welcoming to your guests (or should I say paying customers). This person is the face of the hotel at night, welcoming back drunks and receiving complaints from customers with issues. The person they were playing cards with probably thinks your hotel is great, and the staff are fantastic, and may have shared this with their friends. Free publicity that your hotel could not dream of buying!
If you take draconian action, this person could claim wrongful dismissal or constructive dismissal. The press would seize this as a story about a big bully hotel victimizing an employee who was trying to be nice to a guest. Watch your bookings drop if this were to happen.
As someone suggested, provide e-learning and other activities that can be done so that the person is not just sitting around with little to do; and perhaps have a quiet word about how some guests may perceive this as inappropriate and that a polite "sorry" should be offered to any guest wanting to join the game. Involving HR could lead to an upset, disgruntled employee, especially if they believe they were doing no harm.
From United Kingdom
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Firstly, be completely sure they were in a situation that could be called a dereliction of duty. If their duty is to welcome guests and just "be there," they could easily claim they were.
Secondly, as a hotel, you should be welcoming to your guests (or should I say paying customers). This person is the face of the hotel at night, welcoming back drunks and receiving complaints from customers with issues. The person they were playing cards with probably thinks your hotel is great, and the staff are fantastic, and may have shared this with their friends. Free publicity that your hotel could not dream of buying!
If you take draconian action, this person could claim wrongful dismissal or constructive dismissal. The press would seize this as a story about a big bully hotel victimizing an employee who was trying to be nice to a guest. Watch your bookings drop if this were to happen.
As someone suggested, provide e-learning and other activities that can be done so that the person is not just sitting around with little to do; and perhaps have a quiet word about how some guests may perceive this as inappropriate and that a polite "sorry" should be offered to any guest wanting to join the game. Involving HR could lead to an upset, disgruntled employee, especially if they believe they were doing no harm.
From United Kingdom
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Dear Sir,
Please check and see what your company says about breach of discipline. If you do not have one, please create a clear policy outlining major and minor misdemeanors. I suggest sending a show-cause notice to the employee before issuing a warning letter, allowing them to respond and present their side of the story. A decision should only be made after considering both perspectives, especially in a service industry where 'Customer is ALWAYS right.' Let's also investigate the role the guest/customer played in influencing the Front Desk Employee's actions.
I would recommend starting with a verbal warning before resorting to a written warning.
Regards,
SF
From India, Mumbai
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Please check and see what your company says about breach of discipline. If you do not have one, please create a clear policy outlining major and minor misdemeanors. I suggest sending a show-cause notice to the employee before issuing a warning letter, allowing them to respond and present their side of the story. A decision should only be made after considering both perspectives, especially in a service industry where 'Customer is ALWAYS right.' Let's also investigate the role the guest/customer played in influencing the Front Desk Employee's actions.
I would recommend starting with a verbal warning before resorting to a written warning.
Regards,
SF
From India, Mumbai
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It's true that it will create a very wrong impression. However, whenever they are free, they should also engage in other activities that enhance their knowledge and contribute to their work at the hotel.
Please let me know if you need further assistance.
From India, Mumbai
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Please let me know if you need further assistance.
From India, Mumbai
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Dear All Can anyone explain what is the difference between Show cause notice and Charge Sheet ? Ravichandran M
From India, Madras
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From India, Madras
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Dear Ravichandran,
A show cause notice contains details of specific allegations and calls upon the employee to explain his case in respect of such allegations. It does not state whether these allegations constitute any misconduct under the rules of the company. In other words, it does not charge the employee with any misconduct. Thus, it is more of a fact-finding exercise and may not necessarily lead to disciplinary action if the explanation provided is satisfactory and the matter can be resolved.
On the other hand, a chargesheet charges the employee with misconduct and marks the beginning of disciplinary action.
B. Saikumar HR & Labour Law Advisor Chipinbiz Consultancy Pvt. Ltd Mumbai 022-28324234
From India, Mumbai
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A show cause notice contains details of specific allegations and calls upon the employee to explain his case in respect of such allegations. It does not state whether these allegations constitute any misconduct under the rules of the company. In other words, it does not charge the employee with any misconduct. Thus, it is more of a fact-finding exercise and may not necessarily lead to disciplinary action if the explanation provided is satisfactory and the matter can be resolved.
On the other hand, a chargesheet charges the employee with misconduct and marks the beginning of disciplinary action.
B. Saikumar HR & Labour Law Advisor Chipinbiz Consultancy Pvt. Ltd Mumbai 022-28324234
From India, Mumbai
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DISCIPLINARY ACTIONS PROCEDURE.xls
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