Dear All,

Can anyone let me know how to set up surveillance within the organization to gather relevant messages regarding activities in each department and among the staff at all levels? Please provide suggestions as my reporting authority requires me to do this urgently and collect messages from the shop floor. I hope someone will understand and assist accordingly.

Thanks with Regards,
KB

From India, Bangalore
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First of all, I would like to say that you should not engage in this kind of activity. However, in the case of it being a matter of survival, you can involve someone from each department in confidence.

"KHILAO PILAO AND APNE MATLAB KI BAAT NIKALWAO," is a fundamental principle in every organization. I mean to say, in India, everything is possible. Here, you may need to invest something to gain something.

Thanks and regards,
Anil

From India, Mumbai
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Kavitha, This is bad practice. If the management does not believe their employees and resort to such spying practices, it will prove to be counter-productive in the long term. pon
From India, Lucknow
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Dear Kabitha,

This will create a lot of problems in your organization and also among employees. The best way is for you to be on the shop floor interacting with employees from all levels. This will enhance your employee relations, and employees will start trusting you and sharing their problems. Employees will also feel motivated. You will definitely get good results and will also help you to know what is happening in your organization.

From India, Bhubaneswar
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Hello Kavitha Bajaj,

Shaikh Abedeen is right.

Prima facie, it looks like your boss is still in the Stone Age. Those days are gone when you could resort to such things and get away easily.

The very fact that your boss wants something like this done points to something very drastically wrong with the culture in your company. I suggest focusing on how to correct this aspect rather than allowing it to continue and searching for ways to get the feedback secretly.

I am not sure if your boss has given you those instructions in writing or just verbally.

Also, please ask him to bear in mind that today there are very stringent privacy laws. Even if any employee gets suspicious, he/she can file a case under that law, and things will just blow up. In most organizations, employees keep discussing personal matters along with the official issues.

In such a worst-case scenario, it's you who will be made the scapegoat rather than him. Just recollect the currently ongoing case in the Supreme Court regarding the Nira Radia Tapes. You will know what I mean. The onus of proving or disproving will be on the company, not on the individual.

I suggest waiting for others in this forum to also give their suggestions.

Regards,

TS

From India, Hyderabad
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Dear Kavitha,

This is a very bad idea, it's like saying "Hitting on one's own leg."

Let me elucidate one incident which I witnessed. One of my friends opened two branches of a 2-star restaurant in the same city and he employed two spies in each restaurant. The restaurants were running very well until the other employees found out about the spies. Once they got the information that there were spies among them, they started hiding every single thing. The teamwork broke down, and as a result, the restaurant closed in the 7th month since its start.

So, I suggest keeping an open-door policy instead of using spies, which will benefit you, the employees, as well as the organization.

Thanks,

From Kuwait, Hawalli
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Dear Kavitha,

There are scores of opinions already. Generating organizational intelligence is not bad per se. However, it has to be done very carefully lest it will do more harm than good.

By the way, why do you require insight to know what employees do? What they do and do not do will be so obvious through the business performance. Business performance is a result of individual performance.

What you need to do is to set a sound performance management system and give performance goals for every department. This way, each department will start focusing on their goals rather than wasting their time and energy on non-productive activities.

Spying on own employees is a quite bad idea. If you indulge in these activities, there will be adverse repercussions, and you and your boss will end up spending time handling the issues arising out of spying. Please remember time is quite precious, and every moment that you spend should be for productive purposes.

Thanks,

Dinesh V Divekar

From India, Bangalore
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Dear Ms. Kavitha,

Distinguished members of this community have submitted their BEST VIEWS, and I suggest you "NOT TO GIVE BIRTH TO HYPOCRISY."

Forgive me for writing this in a very straightforward manner, "your reporting authority is not a matured professional."

With profound regards

From India, Chennai
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Hello Kavitha Bajaj,

I would second Dinesh V Divekar's comments: "Generating organizational intelligence is not bad per se," BUT WITH A RIDER. There sometimes will be situations when you suspect someone or a group sabotaging the organizational goals/secrets—NOT individual goals/secrets, MIND YOU. That's when you would be right in carrying out such a discrete exercise. As an analogy, you can take the country's secret/intelligence/spy services. But A BIG NO NO for any such thing as a matter of standard practice.

Regards,
TS

From India, Hyderabad
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Dear Kavitha,

This might sound alien, but before initiating a spy program, have you considered transparency and encouraging people to speak fearlessly about what matters? To each their own, we cannot help if others conspire. At the same time, no one is anyone's fool! All you can do is ensure that trust in the management strengthens with every effort you make.

In short, I echo Pon1965, Shaikh Abedeen, Dinesh, M. Sayeed, skhadir, and Sateesh. Wish you all the best!

Regards,
(Cite Contribution)

From India, Mumbai
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Dear Friends,

The purpose of spying may be to avoid any hampering of work, strikes, and may be due to some labor unrest, etc.

If such news is coming to the knowledge of management well in advance, then it can be handled in such a way that the daily work in the factory should not get hampered. Whatever is being asked for spying is not for regular office work for someone who is sitting in their seat on a regular basis. Normally, conspiracies are planned in Tea Stalls, workshops, or in the factory itself, which affects productivity at the planning level itself.

The healthy way in a Spy network will even increase productivity and it can be used even for the appreciation of good work done by the employee too. Shall we think in that direction and make our comments which will be useful for developing our knowledge and work culture instead of criticizing the spy network?

From India, Kumbakonam
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Dear Bhaskar,

I believe every employee is an ambassador to the world, at the same time ears and eyes of the organization.

I completely agree that psychologically, for any individual, being so fearless is often impossible. Yet, I believe no one is a fool. It will not take long for the employees to decode such a sleuthing information gathering system. Any clue what will happen after that?

When Management involves these tricks of tapping the grapevine through spying, it only adds to the complexities.

In the process, this will lead to a bunch of people who will evolve as the secret messengers just to manipulate others. Whereas, others would continue to behave tactically just to deceive the messengers. You can never have any guarantee on such information.

Backbiting and conspiring will co-exist. Friction among the team can be used to bring out the best when the positives are focused.

Remaining sensitive to the needs of the employees is entirely different from collecting information to use it against them.

Regards, (Cite Contribution)

From India, Mumbai
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If your boss has such thinking, it proves that the guy has nothing called ethics. Such thinking will certainly demoralize all employees of the organization. In such a case, he should be shown the door. Any professional person will never think in such a direction.
From India, Coimbatore
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Dear Ms. (Cite Contribution),

Here, we need not appoint anyone as a spy or informer in any organization. There will be volunteers joining us by observing our nature of work, loyalty, attitude towards the workers, and helpful nature. They will not report minor issues such as breaks for tea or bathroom visits. Instead, they will only notify us if there are discussions about conspiracies in the labor camp by certain contractors, plans to transfer skilled workers to another company, or warnings about potential physical altercations by specific contractor's workers.

By receiving such critical messages, we can take necessary corrective actions to prevent loss of working hours, maintain productivity, and protect ourselves from incidents or accidents.

The purpose of having individuals to provide information is not to seek revenge against staff, workers, or contractors, but to monitor activities for the betterment of the office environment. This practice is essential for ensuring a safe and efficient workplace.

I hope I have clarified my stance.

Please let me know if you have any questions or need further information.

Thank you.

From India, Kumbakonam
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Dear Kavitha,

I understand your problem, but by taking up such a practice, you are leading your organizational culture towards disaster. If you still want to do what your boss has said, then the best people to help you in this idea would be the IT guy, peons, and drivers. May God have mercy on your boss, may he be bestowed with ideas that are employee-friendly.

There are other methods of finding such details. If everything fails to give you details, then resort to such methods. It's better to apply scientific methods because they can be to a large extent void of human emotions and errors.

What is the guarantee that your so-called spy will not deliver news/information with vested interest or give you wrong information? How will you cross-verify the information that your spy brings in is true or not (again appoint another spy)?

Regards,
Octavious

From India, Mumbai
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I would say being the eyes and ears of your boss for the betterment of the organization is not a bad thing. It is not just about getting information on how people are performing; rather, it is about understanding how and why they are underperforming and what hiccups they are facing. When someone from the management interacts with staff personally, they may not always get the true picture of what is happening. Staff may either overstate their concerns or understate their issues in order to protect their immediate bosses.

If you believe you can help resolve issues or identify inefficiencies in the organization, and can do so without bias, this is a great responsibility. However, regardless of the situation, it is crucial to be empathetic, factual, and realistic, clearly distinguishing between your feelings and the facts. Gather information from all perspectives, act swiftly on the information you receive, and exercise utmost discretion.

Wishing you the best of luck.

Beverly

From Pakistan, Karachi
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From Kuwait, Hawalli
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What Bhaskar said is an age-old practice followed in many companies. The so-called informers/spies do more harm than good for the organization's growth. In the current context where transparency is followed in almost all companies, this type of espionage work will prove to be disastrous.
From India, Lucknow
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Dear Kavita, Please remember an organisation is like a family, ask your boss does he behave in this manner at home? Anita
From India, Mumbai
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Dear Kavitha Bajaj,

There are good comments made by members; I would only add, rather than "Spy," try "Trust." Have an open-door policy, better communication, a grievance procedure, and, for sure, transparency in place.

Think, what if he is not spying on you?

Regards,
Sarfaraz

From India, Bangalore
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Dear Anita It is as like having an eye on our kids, which will make our children to adopt good culture and avoid distraction on their concentration on education.
From India, Kumbakonam
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Dear Ms. Kavitha,

It would be better to visit each department and the shop floor regularly. By doing so, you will automatically identify any issues within the department and among the staff. This activity will provide you with the necessary information and help boost your confidence.

Best Regards,
Pardeep

From India, New Delhi
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There is no doubt that Spying in Corporate is bad but there also are ample instances of companies having such a network running subtly (through peons, as rightly pointed by Octavious). The INPUTS once again shows that one and all from ‘CiteMan’ are like-minded professional people believing in ethics.

The end result of ‘Spying’ is almost always bad because the 'Spies' run their own agenda and run vilification campaigns. Thus those good personnel who do not join groups only get targeted or harassed. Further, the Boss’s people called as ‘Chamchas’ are detected very easily. Once ‘Open’ it is no more a ‘Strategy’

However, Mr. Divekar is right in saying that one needs to do such a thing occasionally only for the organizational benefit. This, as he says, needs to be done subtly. Yet the senior management has to be careful as not to believe it in totality but use their judgment to filter out mala fide inputs.

In one of our assignments as Marketing Consultants, to begin with we conducted meetings of different groups, over a cup of tea: e.g. entire Product Management Team together, Marketing Coordinators together, and from field ‘Are Sales Managers’ (of one division at a time, in absence of their bosses). We also invited Typists & in house Graphic Designers as a group. They were elated, as they were never a part of the conference room before. It was a forum with one agenda: How can we improve their working environment.

In all the meetings, HR was always present.

All the PERSONNEL came out with openness, identified us as their supporters, Trusted Us, and continued to give inputs till we were associated. Without Spying Agenda we came to know so many things that really mattered, which were used for improving working conditions. Result: Staff Morale became high, improving performance of each individual, and the Organization.

Dr Ulhas Ganu

From India, Mumbai
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Dear Kavitha,

Believe me, it's the worst practice to do. My management does the same thing, and now my company's attrition rate is very high. Please tell your boss that all of this is nonsense, and instead of spying on employees, there should be an open forum where people in your company can discuss issues or provide suggestions. It's truly appalling. Your boss may need to consult a psychiatrist.

Thanks,
Khyati Pandya

From India, Ahmadabad
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Dear Kavitha,

The use of the word 'spying' has only created a bit of an ugly picture. I don't agree with anyone other than Dinesh Divekar. To speak truly, all business organizations must have an intelligence/vigilance network. This, in many ways, helps organizations to implement preventive measures.

Lalit

From India, Ahmadabad
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Dear Samyak Please refrain yourself from inappropriate language will discussing topics in this forum. Regards Octavious
From India, Mumbai
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Dear Octavio,

I have not used any slang or inappropriate language. If you still feel that way, I'm sorry, but I will stick to my words because my organization is suffering from the "Spy Syndrome," and my employees are suffering a lot. My management doesn't have the basic humanity to understand the MOTIVES of spies. My management has graduated from India's best engineering schools, but when I see them behaving in a sick manner, I feel that they need to do a self-evaluation regarding their condition!

If I notice any fellow member trying to follow that path, then it's my moral duty to stop them and even help them if necessary. I hope you can understand this. By the way, I will still stick to my words because the PROCESSES, not the SPIES, should be the priority. Organizations need to be strong PROCESS-WISE, not SPY-WISE.

Let me give you an example of Infosys to illustrate why employees are satisfied with the company. They have call centers for any queries, making solutions just a call away. They also have very transparent policies.

My intention in sharing this with you is to encourage understanding someone's perspective rather than criticizing it. You are welcome to be my guest someday, and I will gladly show you the statistics of my company.

Thanks,

From India, Ahmadabad
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Dear Kavitha,

Your boss seems to be unfit to be a boss. Such thoughts creep into the minds of people when their thinking, attitude, and mindset are skewed. His inability to handle his own people speaks volumes about his imbalanced mind (we used to call such bosses - basses, i.e., B-grade asses). The boss who asked you to do that may be doing the same with you too!

Coming to the core issue, if you or, for that matter, your boss want to know what exactly is happening on the floor and what the employees are thinking, the best way is to call for a meeting just after lunch or at tea time (offer them tea) and ask for problems. Solve them or convince them, depending upon the nature of the problem. Everyone of them will be faithful thereafter.

If it is from a vigilance point of view, a correct boss will install a vigilance department in the company and scrutinize everything through them and get a report. Kachhe kaan system is the worst form of vigilance and smacks of uselessness or stymied mental development.

Let him know that a friendly chat with everyone will make them friends forever but a single look of suspicion will take away 'respect' once for all which can never be brought back in his lifetime.

My suggestion is, you don't indulge in kachhe kaan type of activity but be friendly with all and clearly inform them that you would discuss any issue with bosses for possible rectification/mitigation or otherwise. This is the only prudent way of tackling the matter.

Best of all, seek a job where you will find a human being as a boss, even if it is going to be a smaller organization. You will have peace of mind and true job satisfaction too.

Ramana PV


From India
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Hello Samyak1,

What you have mentioned or said does make a lot of sense—especially since you are saying it from your own experience.

However, what Octavious was referring to wasn't the content or even the general line of thought you presented—but to the use of some very specific word(s) that you used. That's all.

If you noticed your own second posting in this thread, in response to Octavious's comments, you didn't use any such word(s) and yet made a lot more positive impact on the general direction of the discussion.

So it indeed is possible to convey our thoughts and opinions much more positively—just as you proved.

I only get a feeling that while you were typing your first posting, you might have gone back in time recollecting the past—usually that happens with most people when faced with uncomfortable or unpleasant situations repeatedly—and posted your response, which explains the wordings you used... basic human psychology, and all of us get carried away sometimes.

In a way, it also conveys how strongly you feel about the topic under discussion—but please note that as seniors in this forum, our role is only to suggest, guide, and point the right direction. Whether to accept it or not is up to the individual. Again, as seniors, our role is also to stand as role models, at least to the extent we can.

I hope I have conveyed what I wanted to—please do let me know if I haven't.

Regards,

TS

From India, Hyderabad
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Dear Sir,

I have understood Mr. Octavio's point as well as yours. But I was just trying to make my point. Maybe some word(s) are not liked by Mr. Octavio, and he raised his objection, which I think anyone in this forum must do if they feel so.

However, I strongly oppose these kinds of activities, and if I have to go a bit far for it, I am ready to do that.

As far as you guys being senior in this forum, I request you to take some concrete action or tell the government to have some proper laws for the white-collar job people like us. I belong to an IT company. Sadly, we don't have strong rules like we have for labor laws. Please do something for that so the employees of small-sized organizations can have the right to speak.

Thanks


From India, Ahmadabad
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As stated by Mr. Lalik Kumar, if the word is changed from "Spy" to "Intelligence" or "Vigilance" staff in all departments of a company, then there will not be any ambiguity in anyone's mind.

But to run a company, the intelligence/vigilance staff (corrected words from Spy network) are inevitable, at least to know what is going on in each department of the company.

Here, the boss must filter all the information he receives for correctness, importance, etc., and act accordingly. He should act based on incidents/events and not against any individual unless he receives written complaints from aggrieved individuals.

From India, Kumbakonam
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Samyak, seniors, and moderators,

Why argue and counter-argue? It would be prudent if you could list sample words that the forum would not like to find and post. I think we can be emphatic in expression even without using the words you might list. Right?

Sincerely,
PV Ramana

From India
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Dear Samyak,

"Bull," meaning nonsense, dates back to the 17th century, while the term "bullshit" has been used as early as 1915 in American slang, and came into popular usage only during World War II. This information is as per Wikipedia.

Can means justify the end result, or does the end result justify the means? This is something that differs from person to person and situation to situation. What people talk about us should not bother us, but what we give others to talk about us should be a matter of concern for us. If you think you have said the right thing, then there is not much to contest about; if you feel otherwise, there is always room for change.

I hope you understood my point. About your company culture, I am no one to comment on the same.

Why should we initiate a change in law? Why can't you people do it, and we will support it? Being senior doesn't make us superior. Humans become senior with time and superior with deeds.

My likes and dislikes have no importance in this forum. What I have requested from you is something that is desired from every member of this forum and is a forum rule.

Regards,
Octavious

From India, Mumbai
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Dear Kavitha,

Everybody is right, and you should not start doing this kind of activity because in each and every organization, the owner and the bosses always want to use people like you as "MOHRA" and normally to obtain "MARKS," people forget that they are human and trying to hurt humans.

So, it is advised not to start this kind of thing. Even you can suggest your bosses to do this kind of thing on their own as they have more power and more people under them.

Basically, HR people are the mediators between bosses and workers, and employees. HR people provide their shoulder for people to weep and listen to their grievances to try to resolve them.

So, if the problem resolver is trying to create a problem, then what will happen? Only God can save.

Regards,
Anil
Good luck

From India, Mumbai
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