Dear Sirs,
I am from export oriented firm in textile sector, need to know procedure how to inform customer if unsafe products delivered?
Look forward to hear from seniors
Thanks and best regards,
Javed
From Pakistan, Karachi
1I am from export oriented firm in textile sector, need to know procedure how to inform customer if unsafe products delivered?
Look forward to hear from seniors
Thanks and best regards,
Javed
From Pakistan, Karachi
Dear Javed,
Have you shipped the unsafe product to the customer? If yes, then were you the consignor? What was the product and why you categorise it as unsafe?
What you want customer to do? Should the consignment be sent back? If yes, then are you ready to bear the shipping charges of the return shipment? What is your export is import to your customer. Is the consignment on its way to the destination port? Was it sea freight or air freight? Now what customer should do? Should customer refuse to do the import clearance or should customer complete the import procedure, take the possession of the shipment and then return the shipment to you?
If you do not want the shipment to be returned, then should customer dispose off the shipment? If yes, then will you bear the disposal charges?
There are so many questions associated with your post. While writing letter to the customer, we should be clear as to what should be the end result. Incomplete communication generates further queries. Therefore, let us send only one letter with complete details.
Thanks,
Dinesh Divekar
From India, Bangalore
Have you shipped the unsafe product to the customer? If yes, then were you the consignor? What was the product and why you categorise it as unsafe?
What you want customer to do? Should the consignment be sent back? If yes, then are you ready to bear the shipping charges of the return shipment? What is your export is import to your customer. Is the consignment on its way to the destination port? Was it sea freight or air freight? Now what customer should do? Should customer refuse to do the import clearance or should customer complete the import procedure, take the possession of the shipment and then return the shipment to you?
If you do not want the shipment to be returned, then should customer dispose off the shipment? If yes, then will you bear the disposal charges?
There are so many questions associated with your post. While writing letter to the customer, we should be clear as to what should be the end result. Incomplete communication generates further queries. Therefore, let us send only one letter with complete details.
Thanks,
Dinesh Divekar
From India, Bangalore
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