New Cancellation Facility for Indian Railway Passengers
Indian Railway is set to launch a facility next month for passengers who find it hard to reach its counters within the stipulated time to cancel their confirmed tickets and claim a refund. Come April, canceling a confirmed train ticket will only be a phone call away.
“One has to dial 139, providing details of the confirmed ticket for cancellation, and the sender will receive a one-time password (OTP). The passenger must reach the counter the same day and reveal the OTP to claim the refund,” said a senior Railway Ministry official.
After the change in refund rules, many passengers are finding it difficult to reach counters to cancel reserved tickets within the stipulated time, resulting in financial losses. According to the new refund rules, the railways have doubled the ticket cancellation charge to help genuine passengers get confirmed tickets.
“The refund rules were revised to discourage touts and ticketing agents who engage in black marketing of tickets,” said the official, adding, “however, it has also resulted in inconvenience in some genuine cases. So we are now providing the 139 facility for cancellation.”
Coming to the aid of harried passengers, the railways will launch the cancellation facility through the 139 service so that one does not have to rush to the counter to cancel confirmed tickets. Tickets booked online can be canceled on the ticketing websites. The 139 facility is for those who bought tickets from counters. The software is ready, and the facility is likely to be formally launched in the second week of April.
From India, Ahmadabad
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34Indian Railway is set to launch a facility next month for passengers who find it hard to reach its counters within the stipulated time to cancel their confirmed tickets and claim a refund. Come April, canceling a confirmed train ticket will only be a phone call away.
“One has to dial 139, providing details of the confirmed ticket for cancellation, and the sender will receive a one-time password (OTP). The passenger must reach the counter the same day and reveal the OTP to claim the refund,” said a senior Railway Ministry official.
After the change in refund rules, many passengers are finding it difficult to reach counters to cancel reserved tickets within the stipulated time, resulting in financial losses. According to the new refund rules, the railways have doubled the ticket cancellation charge to help genuine passengers get confirmed tickets.
“The refund rules were revised to discourage touts and ticketing agents who engage in black marketing of tickets,” said the official, adding, “however, it has also resulted in inconvenience in some genuine cases. So we are now providing the 139 facility for cancellation.”
Coming to the aid of harried passengers, the railways will launch the cancellation facility through the 139 service so that one does not have to rush to the counter to cancel confirmed tickets. Tickets booked online can be canceled on the ticketing websites. The 139 facility is for those who bought tickets from counters. The software is ready, and the facility is likely to be formally launched in the second week of April.
From India, Ahmadabad
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Train ticket refund rules from 12.11.2015.pdf