Dear all,
I am looking for information on role of HR manager in grievence handeling in any organization. Are there any standard procedure that are followed in grievence management?
Pls pass on the info.
Regards
Amita
From India, Mumbai
1I am looking for information on role of HR manager in grievence handeling in any organization. Are there any standard procedure that are followed in grievence management?
Pls pass on the info.
Regards
Amita
From India, Mumbai
Role of HR manager in grievence management
Treat each case as important and get the grievances in writing.
Talk to the employee directly. Encourage him to speak the truth. Give him a patient hearing.
Discuss in a private place. Ensure confidentiality, if necessary.
Handle each case within a time frame.
Refer company Policy in each case. Inform your superior about all grievances.
Get all relevant facts about the grievance; examine the personal records of the aggrieved worker. See whether any witness are available and visit the work area.
Control your emotions, your remarks and behavior.
Maintain proper records and follow up the action taken in each case.
PRINCIPLE OF NATURAL JUSTICE
A man cannot be a judge in his own case.
A person should be given an opportunity of being heard.
The punishment should commensurate with the gravity of offence.
Justice should be done in a way that it should seem that justice has been done.
From India, Madras
Treat each case as important and get the grievances in writing.
Talk to the employee directly. Encourage him to speak the truth. Give him a patient hearing.
Discuss in a private place. Ensure confidentiality, if necessary.
Handle each case within a time frame.
Refer company Policy in each case. Inform your superior about all grievances.
Get all relevant facts about the grievance; examine the personal records of the aggrieved worker. See whether any witness are available and visit the work area.
Control your emotions, your remarks and behavior.
Maintain proper records and follow up the action taken in each case.
PRINCIPLE OF NATURAL JUSTICE
A man cannot be a judge in his own case.
A person should be given an opportunity of being heard.
The punishment should commensurate with the gravity of offence.
Justice should be done in a way that it should seem that justice has been done.
From India, Madras
employee satisfaction survey would def help..prepare a questionaire with dept wise issues..give employees sufficient space to write (else then true or false) make it anonynomous..let them not write their name....sort out the issues....with the help of top mgmt, let all the employees know what all are sorted out...may be in the notice board
From India, Hyderabad
From India, Hyderabad
hi all, i would like to have some information abt the issue below :
What are the manager’s roles in career management system? Which role do you think is most difficult for the typical manager? Which is easiest? Discuss the reasons why managers might resist involvement in career management.
thanks a lot...
From Malaysia, Kuala Lumpur
What are the manager’s roles in career management system? Which role do you think is most difficult for the typical manager? Which is easiest? Discuss the reasons why managers might resist involvement in career management.
thanks a lot...
From Malaysia, Kuala Lumpur
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